Customer Success Specialist, Advertising at CommerceIQ | Bengaluru, India

Join CommerceIQ as a Customer Success Specialist in our dynamic advertising team. In this pivotal role, you will empower our clients to leverage Amazon Ad Search effectively, ensuring they achieve their advertising goals and maximize their return on investment. Your expertise and support will be essential in guiding our clients through the intricacies of adv…

Company OverviewCommerceIQ is at the forefront of transforming the digital commerce landscape with its AI-driven platform. Our comprehensive solutions enable brands to make informed, rapid decisions that enhance their online presence, optimize retail media investments, and drive incremental sales across major global marketplaces. With a robust network encompassing over 900 retailers, our all-inclusive platform supports more than 2,200 leading brands in efficiently managing their marketing, supply chain, and sales operations, facilitating profitable growth in over 50 countries. Notably, 10 out of the top 12 Consumer Packaged Goods (CPG) brands partner with us, including giants like Coca-Cola, Nestlé, Colgate-Palmolive, and Mondelēz. With over $200 million raised from prominent investors such as SoftBank, Insight Partners, and Madrona, we are poised for continued growth. Discover more at commerceiq.ai.Job Description:As a rapidly growing enterprise SaaS platform headquartered in Mountain View, CommerceIQ is led by industry veterans from Amazon and Adobe and supported by top-tier VCs. We provide a unified platform for Amazon sales, advertising, and operations, enabling brands to excel within the Amazon ecosystem. Our solutions facilitate the e-commerce growth of over 500 key brands, including successful first-party sellers like Kimberly-Clark, Kellogg's, Mars, Logitech, Nestlé, and Kraft.Fueled by recent funding, we are expanding rapidly to meet the market's demand for an intelligent commerce engine for consumer brands on e-commerce platforms. We are seeking talented engineers to join our team in building innovative products that will redefine how consumer brands operate in the e-commerce space.Are you prepared to drive intelligent commerce?At CommerceIQ, you will:Develop, test, and deliver high-quality features on time that will significantly impact revenue and margins for top brands.Design and implement innovative solutions to enhance our platform’s capabilities.

Company OverviewAt CommerceIQ, we are transforming the e-commerce landscape with our AI-driven digital commerce platform. Our innovative solutions empower brands to make informed decisions that enhance their online presence, optimize retail media ROI, and drive incremental sales across the globe's largest marketplaces. We support over 2,200 leading brands, including 10 of the top 12 CPG companies like Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez, helping them to streamline their marketing, supply chain, and sales operations in over 50 countries. Backed by more than $200 million in funding from top investors such as SoftBank and Insight Partners, we are poised for continued growth. Discover more at commerceiq.ai.The Role:Are you passionate about our mission and eager to contribute? If you don't find a current opening that aligns with your skills, we still want to connect! By joining our Talent Community, you can express your interest in upcoming positions.CommerceIQ is on the lookout for exceptional talent in departments including Customer Success, Sales, Marketing, People & Culture, Product Management, and General & Administrative. By applying here, you'll remain top-of-mind for future job openings that match your expertise and interests.What You'll Do:While your specific responsibilities will depend on the role, you can expect to:Make a significant impact in the dynamic field of e-commerce technology.Work collaboratively with intelligent and motivated colleagues.Address intricate challenges faced by global brands on platforms like Amazon and Walmart.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.

Safe is hiring a Customer Success Advisor based in Bengaluru or New Delhi. This role centers on supporting clients and building strong relationships to help them succeed with our platform. Role overview The Customer Success Advisor acts as a key point of contact for customers. The main focus is to engage with clients, understand their needs, and deliver attentive service. By guiding customers through the platform, the advisor helps them get the most value from Safe’s products. What you will do Communicate with clients to understand their goals and challenges Provide support and guidance on using the Safe platform Work to resolve issues and answer questions promptly Build and maintain positive, long-term relationships with customers Location This position is open in Bengaluru or New Delhi.

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.

About Hevo DataHevoData.com is the choice of data-driven enterprises such as Doordash, Footlocker, Arhaus, and Santander. Our fully managed Automated Pipelines empower organizations to seamlessly consolidate data from diverse sources including Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Founded in San Francisco and Bengaluru, we proudly serve over 2000 customers across 45+ countries, specializing in e-commerce, financial technology, and healthcare. Backed by notable investors like Sequoia Capital, we have successfully raised $42 Million and are poised for our next phase of accelerated growth!Our Mission: At Hevo, we strive to empower every organization to harness the power of data. Our journey began four years ago with the launch of our flagship product, the “Data Pipeline.”The Hevo Pipeline is a no-code platform designed to unify all data sources within an organization, providing a comprehensive view of business operations. It integrates with over 150 data sources, including Databases, SaaS applications, and Advertising Channels.Currently, we assist nearly 2000 companies in over 40 countries to become more data-centric. Our goal is to simplify technology to the extent that anyone can resolve their data challenges, regardless of their technical expertise.Role Overview: Customer Success EngineerAs a Customer Success Engineer, you will take ownership of Hevo Data's customer relationships from onboarding through to retention. Your role will involve collaborating with Hevo's customers to build and launch data pipelines, while also driving product adoption, client retention, and business growth. You will work closely with Internal Product Experts, Account Executives, Product Support, and Engineering to serve as the primary technical contact for all customer interactions. This partnership enables us to continually enhance our platform's functionality and user benefits.This position reports directly to the Head of Customer Success. Ideal candidates will possess expertise in data warehousing, data pipelines, and ETL/ELT, enabling them to provide strategic and consultative recommendations on all technical matters related to Hevo.Your Responsibilities:● Manage a designated set of customers and ensure their retention and satisfaction.● Act as a technical consultant and advisor during the post-sales phase, providing guidance on solutions.● Facilitate customer onboarding processes and develop engaging onboarding experiences.

Join Our Innovative Team at Mercari IndiaAs a PMO/Program Manager, you will play a pivotal role in overseeing our program management office, ensuring that all projects align with our strategic goals and are executed efficiently. You will work in a dynamic environment, collaborating with cross-functional teams to drive project success and foster a culture of innovation.Your Responsibilities:Lead project planning and execution across various teams.Coordinate with stakeholders to define project scope, objectives, and deliverables.Monitor project progress and make necessary adjustments to ensure successful outcomes.Implement best practices in project management to enhance efficiency.Why Mercari? Mercari is a trailblazer in the C2C marketplace sector, with a mission to empower individuals to buy and sell seamlessly in a global marketplace. As part of our team, you'll contribute to shaping the future of our services and technology.

Fictiv Empowers Hardware Innovators to Create Superior Products SwiftlyAt Fictiv, we are dedicated to supporting product innovators in their journey to creation.Fictiv is a leading global manufacturing and supply chain company that enables enterprises to scale across four manufacturing centers located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's expertise to access top-tier production capabilities, optimize logistics, and mitigate supply chain risks, facilitating a seamless transition from prototype to full-scale manufacturing. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and sustainable growth. Customer Care Specialist – MiSUMiWork Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) MiSUMi is committed to empowering engineers and innovators to shape the future.As a global pioneer in configurable mechanical components and manufacturing solutions, MiSUMi (the parent company of Fictiv) utilizes advanced technology, operational excellence, and an unwavering commitment to customer satisfaction to support our clients from prototyping through to production with unmatched speed, accuracy, and reliability.Our extensive global footprint combined with unparalleled manufacturing expertise ensures that we deliver swift, precise, and seamless service, allowing our customers to operate at the forefront of innovation.Job Role OverviewAre you driven by the desire to deliver outstanding customer experiences within a dynamic, high-performance setting? Do you excel in accuracy, responsiveness, and real-time problem-solving?As a Customer Care Specialist, your primary responsibility will be to facilitate fast and accurate order processing while maintaining proactive and professional communication with our U.S.-based clientele. Acting as a trusted customer advocate, you will handle quotations, sales orders, and issue resolution, ensuring that every interaction exemplifies MiSUMi’s dedication to service excellence.This operationally-focused role requires a detail-oriented mindset where responsiveness, accountability, and customer-centricity are paramount. Your performance will directly influence customer satisfaction scores as assessed through our Voice of Customer program.

Location: India (remote). Big Ideas. Real People. At Orca Security, we are dedicated to creating an environment where talent knows no boundaries. Our collaborative spirit and ambition have propelled us to unicorn status, establishing us as a global leader in cloud security innovation. If you are eager to be part of a dynamic team that inspires one another daily, this is your opportunity to join our Customer Success team and help shape the future of cloud security! Highlights High-growth: In just seven years, we've achieved remarkable milestones, doubling our workforce and tripling our customer base within the last two years while expanding our product offerings. Disruptive innovation: Our founders recognized that conventional security was inadequate for the cloud, leading us to pioneer agentless technology and position ourselves as the most comprehensive and innovative cloud security provider. Well-capitalized: As a cybersecurity unicorn valued at $1.8 billion, Orca Security is supported by a stellar group of investors, including Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest personally after thorough evaluation. Respectful and transparent culture: Our leadership team is accessible and values knowledge sharing, empowering every employee to contribute to the future of our industry. About the Role As a Customer Success Specialist at Orca Security, you will be instrumental in managing customer accounts, facilitating contract renewals, and driving overall customer success. You will act as the primary liaison for our customers, establishing strong relationships, tracking their progress with our platform, and identifying upsell opportunities. Your mission is to help our customers fully leverage Orca's security solutions and achieve their security goals. Your Day-to-Day Responsibilities Serve as the main point of contact for assigned customer accounts, nurturing and sustaining strong, long-term relationships. Oversee and manage contract renewals, ensuring timely communication and a seamless renewal process.

CommerceIQ develops an AI-driven platform that supports major brands in managing content, media, and sales. Their AI agents integrate directly into the workflows of Fortune 100 companies, delivering solutions for clients such as Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. With over 2,200 customers, partnerships with 10 of the top 12 consumer packaged goods companies, and connections to more than 900 retailers, CommerceIQ operates at a significant scale. The company has raised over $200 million in funding and is backed by investors like SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View, CommerceIQ has teams in the US, India, Canada, and the UK, and is preparing for an IPO. Role overview This Senior Software Development Engineer III position is based in Bengaluru, Karnataka, India. The role centers on the e.fundamentals Digital Shelf Analytics platform, which gathers data from nearly 4 million web pages every day across about 500 retailers worldwide. Managing this volume demands advanced scheduling and monitoring tools to coordinate thousands of tasks efficiently. The Scheduling team is responsible for designing, building, and maintaining these critical systems. In this role, you will take the lead in developing the next generation of the scheduling platform to support a growing customer base. What you will do Lead a team of engineers to deliver a flexible, scalable scheduling system Foster a collaborative and supportive team culture Balance hands-on technical work with strategic planning to ensure project success

About UsAarki is a pioneering AI-driven company dedicated to creating innovative advertising solutions that enhance mobile revenue growth. Leveraging AI technology, we adeptly identify target audiences in a privacy-conscious environment, utilizing an extensive array of contextual bidding signals combined with our unique behavioral models. Our comprehensive audience engagement platform encompasses a full-service agency team and a Unified Creative Strategy, facilitating seamless ad creative ideation and execution. With over 14 years of experience, we have partnered with hundreds of advertisers and currently process 5 million mobile ad requests every second across more than 10 billion devices, driving remarkable performance for both publishers and brands. Aarki operates independently and is headquartered in San Francisco, CA, with additional offices across the United States, EMEA, and APAC.Role OverviewWe are in search of a detail-oriented and results-driven Campaign Specialist with expertise in programmatic advertising. In this position, you will collaborate closely with our analysts to implement programmatic campaigns through our proprietary Demand-Side Platform (DSP). Your primary responsibilities will include understanding campaign objectives, formulating effective media strategies, and delivering measurable results. You will optimize campaign setups by fine-tuning targeting, bidding, and creatives, while continuously analyzing data to uncover insights that enhance performance.Your contribution will be vital in ensuring that campaigns meet both client and analyst expectations while adhering to industry best practices. The ideal candidate will possess hands-on experience with various ad platforms, a strong analytical mindset, and a genuine passion for innovation in digital marketing.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

About Stripe Stripe is a pioneering financial infrastructure platform that empowers businesses of all sizes—from industry giants to innovative startups—to seamlessly accept payments, boost their revenue, and unlock new business avenues. Our vision is to enhance the global economy through the internet, and the journey ahead is expansive. This presents you with an extraordinary opportunity to contribute to this mission while advancing your career in a meaningful way. About the Team The Customer Success (CS) team at Stripe plays a pivotal role in driving revenue growth by assisting a diverse range of users in maximizing their potential on the Stripe platform. As part of the Customer Success Organization, we leverage data to guide strategic choices and improve operations throughout the company. Our focus is on identifying new opportunities, streamlining processes, and executing significant projects at the team level. By developing reusable data products and adhering to rigorous analytical standards, we consistently deliver outstanding results. Our work involves close collaboration with cross-functional partners to generate sustainable metrics and data models that hold long-term value. Merging payment expertise with technical acumen, we manage data pipelines and maintain key analytics assets, making complex technical concepts accessible to various stakeholders. What You’ll Do In this role, you will lead innovation by identifying transformative opportunities and creating scalable data solutions. You will refine data infrastructure and align projects with strategic objectives, fostering teamwork across departments. By cultivating a data-driven culture and establishing strong partnerships, you will contribute to sustainable growth and informed decision-making within the Customer Success and Paid Support Organization. Additionally, you will play a key role in establishing datasets and tools that enable Stripe's external teams to provide personalized content to their customers.

OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.

Company OverviewAt CommerceIQ, we are at the forefront of transforming digital commerce through our innovative AI-driven platform. Our comprehensive ecommerce management solutions empower brands to make informed, rapid decisions that enhance the digital shelf, maximize retail media ROI, and drive incremental sales globally. Serving over 2,200 leading brands and a network of more than 900 retailers, we help our clients efficiently manage marketing, supply chain, and sales operations, aiming for profitable market share growth across 50+ countries. Our impressive client roster includes 10 of the top 12 CPG brands, such as Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. Backed by over $200M in funding from top investors like SoftBank, Insight Partners, and Madrona, we are committed to delivering excellence in the ecommerce space. Discover more at commerceiq.ai.At CommerceIQ, you will:Develop cutting-edge AI products and capabilities from the ground up.Design and implement full-stack features with significant autonomy.Translate product requirements into scalable technical solutions across the tech stack.Play a key role in shaping and executing the core architecture of new products.Collaborate with cross-functional teams including engineering, product management, and go-to-market teams to gather requirements and integrate with the broader CommerceIQ platform.Write clean, high-quality code and contribute to technical documentation.Engage in code reviews and help establish robust engineering standards within the team.

Company OverviewCommerceIQ is at the forefront of transforming the online sales landscape with its cutting-edge AI-driven digital commerce platform. Our comprehensive ecommerce management solutions enable brands to make informed, rapid decisions through actionable insights that optimize their digital presence, enhance retail media returns, and drive incremental sales across major global marketplaces. With a robust network of over 900 retailers, we empower more than 2,200 of the world's leading brands to optimize their marketing, supply chain, and sales strategies, facilitating profitable market share growth in over 50 countries. Notably, 10 of the top 12 consumer packaged goods (CPG) brands collaborate with us, including industry giants such as Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. Our success is backed by over $200 million in funding from prestigious investors like SoftBank, Insight Partners, and Madrona. Discover more at commerceiq.ai.You will:Take charge of developing, testing, and deploying features that significantly impact revenue and margins for leading brands.Design features with a focus on scalability and system reliability.Collaborate with your team on code reviews, design discussions, and mentoring other developers.Own your features and work closely with product teams to enhance customer impact.Engage in all stages of the software development lifecycle as part of a Scrum team.

Company OverviewCommerceIQ’s AI-driven digital commerce platform is transforming the way brands manage online sales. Our integrated ecommerce management solutions empower brands to make informed and rapid decisions through insights that enhance digital shelf performance, boost retail media ROI, and drive incremental sales across major marketplaces worldwide. With a vast network connecting over 900 retailers, our comprehensive platform assists more than 2,200 of the world’s leading brands in optimizing marketing, supply chain, and sales operations to profitably expand market share in over 50 countries. Ten of the top twelve CPG brands collaborate with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We have secured over $200 million from leading investors such as SoftBank, Insight Partners, and Madrona. Discover more at commerceiq.ai.

CommerceIQ builds an AI-powered platform designed to support some of the world's largest brands. The company focuses on deploying AI agents that handle content, media, and sales functions within the operational systems of Fortune 100 companies. What you will do This role centers on managing and advancing DevOps practices for CommerceIQ's AI-driven solutions. The work involves supporting the integration and deployment of AI agents into enterprise-scale environments. Who you are Experience leading DevOps initiatives in a technology-driven organization is essential. Familiarity with supporting large-scale, AI-powered platforms will help in this position. Location This position is based in Bengaluru, Karnataka, India.