AI Operations Associate (Onboarding / Agents)

About UsAt telli, we are pioneering the development of the first AI-native phone system designed to revolutionize customer communication.Since our launch at Y Combinator last year, we've achieved an impressive over $2M in annualized revenue with a dedicated team of just 12.Many businesses struggle with customer communication, not due to a lack of care, but b…

About UsAt telli, we are pioneering the development of the first AI-native phone system, revolutionizing customer communication.Since our inception at Y Combinator—the same incubator that nurtured giants like Airbnb and Stripe—we have achieved over $2M in annualized revenue with a lean team of just 12.Many organizations struggle with customer communication not due to a lack of care, but because they are overwhelmed by the volume of calls, forcing them to resort to low-quality outsourced call centers or burdening internal teams with repetitive tasks.With telli, our clients leverage AI voice agents to manage repetitive calls, allowing their human teams to concentrate on meaningful interactions with customers. The outcome: enhanced efficiency, happier teams, and superior customer experiences.Traditional phone systems do not cater to an AI-driven world. Therefore, we are committed to creating the first AI-native phone system that empowers companies to manage both human and AI teams seamlessly on a single platform.Our founding team possesses extensive experience, having run a 150-person internal call center at Enpal, giving us profound insights into the challenges and costs associated with scaling high-quality customer experiences through phone communication.The opportunity in this field is immense, and we are just at the beginning of our journey. Our mission is to empower every company to deliver world-class customer experiences by eliminating the era of low-quality call centers.Your MissionWe are looking for an exceptional AI Operations Associate to join us in crafting our AI-native operating system from the ground up. This is not about following outdated playbooks; you will be building an intelligent engine focused on providing an impeccable customer experience that propels us toward achieving $100M in Annual Recurring Revenue (ARR).What You’ll Be Responsible ForMaster the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always aiming for world-class customer experiences.Design, implement, and scale core business processes with an automation-first mindset, utilizing tools like n8n or Zapier to ensure optimal operational efficiency.

About UsAt telli, we are pioneering the development of the world’s first AI-native phone system. Since our launch at Y Combinator, we have achieved remarkable growth, generating over $2M in annualized revenue with a compact team of just 12 individuals.In today’s fast-paced business environment, many companies struggle with customer communication—not due to a lack of care, but because they are overwhelmed by the volume of calls. This often leads to reliance on subpar outsourced call centers or significant time wasted by internal teams on repetitive calls.With telli, our clients benefit from AI voice agents that adeptly manage repetitive inquiries, allowing their human teams to concentrate on meaningful customer interactions. The outcome? Enhanced efficiency, more satisfied teams, and superior customer experiences.Traditional phone systems are not equipped for an AI-first world. This is why we are committed to creating the first AI-native phone system that enables organizations to oversee both their human and AI resources seamlessly on a single platform.Our founding team has extensive experience in this field, having previously operated a 150-person internal call center at Enpal. We understand the challenges and costs associated with scaling high-quality customer service through phone calls.The potential for growth is immense, and we are just at the beginning of our journey. Our mission is to empower every company to deliver a world-class customer experience by eliminating the era of low-quality call centers.

Join Intercom as a Principal Engineer focusing on our Fin AI Agent, where you'll play a crucial role in shaping the future of financial technology. You will lead the design and development of AI-driven solutions that enhance customer engagement and streamline financial processes.

About the CompanyAndercore is an innovative AI-driven trading platform revolutionizing industrial supply chains in sectors such as infrastructure, energy, and construction materials. Our platform seamlessly connects vetted suppliers from Asia, Europe, and the GCC region with local demand, offering a single integrated solution.Leveraging our proprietary AI stack, we digitize and automate the entire lifecycle of materials trade—from procurement and pricing to inventory management, logistics, and embedded financing—eliminating countless manual and relationship-driven processes in favor of real-time orchestration.Our platform provides buyers with instant quotes, dependable availability, and predictable delivery through a unified operating system. Suppliers benefit from precise forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. By partnering with leading brands, we facilitate both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.Scaling to triple-digit-million GMV and operating in six international markets, we are rapidly moving towards profitability. With a passionate team of over 80 professionals based in Berlin (HQ) and Asia, we are developing the world's first industrial-grade AI operating system for materials, redefining operations in one of the globe's largest and most essential industries.Backed by top-tier investors and global institutional banking partners, we recently secured $40 million in Series B funding from Atomico, Project A, and Invent Capital, with institutional backing from Commerzbank and KfW.Join our tech team and collaborate with a group of ambitious and knowledgeable engineers, tackling complex problems while gaining exposure to commercial aspects.The Tech Stack: Python, LangGraph, LLM APIs (OpenAI, Anthropic, Gemini), AWS, GitHub Actions, Node.js, Java 21 (Spring Boot 3), Postgres, Kinesis, Terraform, Typescript, NextJS, React.

Role overview Delivery Hero SE seeks a Senior AI Scientist for the Vendor Data Team in Berlin. This role centers on Agentic AI, with a focus on enhancing how vendor data supports the company’s operations. What you will do Create AI-driven solutions to improve vendor data processes and capabilities Collaborate with colleagues from various backgrounds to design, build, and refine AI models Use expertise in artificial intelligence to address business challenges and inform important decisions

Join Almedia as an AI Operations Specialist, where you will play a pivotal role in optimizing and enhancing our AI-driven solutions. This position involves collaborating with cross-functional teams to ensure the successful deployment and operation of AI systems that drive our business forward.In this dynamic role, you will be responsible for monitoring AI performance, troubleshooting issues, and implementing improvements to enhance system efficiency. You will have the opportunity to work with cutting-edge technology and contribute to innovative projects in the AI domain.

About UsAt telli, we are pioneering the first AI-native phone system designed to elevate customer communication.Since our launch last year at Y Combinator, we've achieved an impressive annualized revenue exceeding $2M with a dedicated team of just 12.Many businesses struggle with customer communication not due to a lack of care, but because they can't manage the overwhelming volume of calls. Often, this leads to low-quality outsourced call centers or wasted hours by internal teams on repetitive calls.With telli, our clients benefit from AI voice agents that efficiently handle repetitive inquiries, allowing human agents to concentrate on meaningful customer interactions. This results in enhanced efficiency, happier teams, and improved customer experiences.Traditional phone systems are not equipped for an AI-focused world. Hence, we are developing the first AI-native phone system that enables companies to manage both human and AI teams seamlessly on a single platform.Our founding team has firsthand experience with this challenge, having operated a 150-person internal call center at Enpal. We understand the complexities and costs involved in delivering a high-quality customer experience via phone calls.The potential for growth is enormous, and we are just beginning. Our mission is to empower every company to offer a world-class customer experience by eliminating the era of subpar call centers.About the RoleThis internship is ideal for someone at the start of their career, such as a recent graduate, eager to gain in-depth exposure to startup operations, engage directly with customers, and contribute to the real-world deployment of AI products.As an AI Operations Intern, you will collaborate closely with the founders on onboarding and agent development, as well as customer success initiatives, ensuring our clients achieve their goals with telli.Your responsibilities will include onboarding new clients, developing AI agents, supporting existing accounts, and establishing processes to facilitate our scalability.

Overview - At praxipal, we are at the forefront of developing AI-driven professionals for the healthcare sector of tomorrow. Our AI receptionist, Luna, is already transforming patient communication in medical practices. As a market leader in orthodontics, we are expanding into other medical fields backed by a substantial funding round. Your role as the Technical Onboarding Manager will be pivotal in ensuring that each new practice launches successfully, as you will oversee the technical integration of Luna into our clients' phone systems and practice management software.Why Join praxipal?The shortage of skilled professionals poses the greatest challenge to our healthcare system. Every year, thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices depend on our AI receptionist Luna to alleviate staff burdens and ensure accessible care for all. We are experiencing rapid growth and recently secured $6.7 million in seed funding from HV Capital, marking just the beginning of our journey.As a tech-driven company, we pride ourselves on maintaining a small, highly talented team. Our pace and intensity define our work culture, but equally important is our commitment to collaboration. That’s why we come into the office every day—to share ideas, learn from one another, and grow together.

Intercom builds AI-driven customer service tools that help businesses offer strong support experiences. Our AI agent, Fin, powers always-on customer care and integrates with the Intercom Helpdesk as part of the Customer Service Suite. This platform handles complex queries and connects customers to human support when needed. Since 2011, nearly 30,000 businesses have chosen Intercom to improve their customer service operations. Role Overview The Senior Engineering Manager, Fin AI Agent, joins the Service Agent pillar in Berlin. This pillar includes 12 teams and continues to grow. The role involves leading one or two of the most strategically important work streams within this group. Team structures shift frequently, so flexibility and adaptability are essential. The broader market moves quickly, with AI-focused startups competing for the same ground, so high standards and comfort with rapid change are key. What You Will Do Own critical work streams from start to finish, ensuring meaningful impact beyond just meeting deadlines or maintaining team morale. Engage directly with the product and its challenges, this could include writing code, performing analyses, collaborating across functions, or helping team members overcome blockers. Form and lead new teams as priorities shift, often bringing together engineers who have not worked together before. Set clear expectations and build momentum, even under tight deadlines. Measure success by the real-world results your teams achieve. Who Thrives Here This role suits someone who enjoys high-pressure, fast-moving environments and is motivated by delivering real results. The work demands strong leadership, adaptability, and a willingness to get involved directly in technical and organizational challenges.

Managing expenditures shouldn't be burdensome. At Pleo, we are revolutionizing spend management with innovative solutions that make financial processes effortless, empowering, and highly effective for both finance teams and employees. Our mission is to help businesses 'go beyond' conventional spending methods.The term 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has driven our success over the last decade.As we navigate a crucial phase of our journey, every decision we make significantly influences our 40,000+ customers, our growth, and our collective achievements. We seek individuals who take pride in identifying customer needs, simplifying complex challenges, and respectfully challenging the norm, all while aiming high. With ambitious goals propelling us forward, we acknowledge that we are still learning and evolving—and that’s part of the excitement! Our team of over 850 diverse professionals from more than 100 nationalities is dedicated to shaping the future of business spending together.About the RoleWe are on the lookout for a German-speaking Onboarding Manager to join our Customer Experience (CX) Onboarding Team at Pleo. In this pivotal role, you will oversee the onboarding process, ensuring a smooth transition for our customers. This involves understanding their requirements, configuring our software, providing technical support, and managing the project from inception to completion—all with the goal of making our customers successful and referenceable. You will also play a key role in a project aimed at scaling our onboarding processes to enhance self-service capabilities. If you're passionate about delivering value quickly and continuously improving customer success from the outset, this is the perfect opportunity for you!Your Team and Reporting StructureYou will report to our CX Onboarding Manager and collaborate closely with teams in Sales, Adoption, and Account Management. Our tight-knit team of 8 is committed to providing an outstanding onboarding experience for our customers. Additionally, you will have opportunities to partner with Product teams to ensure the long-term scalability of our onboarding processes.Key ResponsibilitiesAs an Onboarding Manager, you will:Identify customer objectives, priorities, systems, and implementation plans.Coordinate project timelines, scope, resources, and integration requirements.Configure Pleo for users to ensure optimal use of the platform.

Join Us in Revolutionizing the Future of WorkMake an Impact with Your Work.At Langdock, we're on a mission to transform how the world operates by bridging the divide between technological capabilities and human potential. Our cutting-edge platform integrates leading AI models into a secure, model-agnostic environment, enabling seamless usability across entire organizations. With over 6,000 companies, ranging from dynamic startups to Europe's largest enterprises, leveraging our platform daily, we empower their teams to draft innovative strategies, analyze complex documents, and automate essential workflows — helping them work smarter, think creatively, and achieve their maximum potential.The Essence of Marketing Operations at LangdockAt Langdock, we operate with streamlined teams, leveraging AI to amplify our impact significantly. Marketing is no exception to this philosophy.However, utilizing AI is distinct from building with it. This position is designed for an individual who crafts the systems that enhance team efficiency: developing skills, automating processes, creating pipelines, and designing user-friendly interfaces. You will be the architect of our internal tools, ensuring they are reliable and accessible to all team members, regardless of their technical proficiency.Your contributions will serve as proof points of AI's transformative capabilities. The internal solutions you develop will become part of our storytelling to clients and may even inspire future product features.Your Responsibilities Will IncludeDevelop and maintain marketing tools on the Langdock platform, including brand voice assistants, research tools, brief generators, and campaign reviewers. You will ensure their functionality aligns with platform updates and that the team utilizes them effectively.Ensure our documentation is ready for AI integration. Our knowledge is stored in GitHub, and you will keep it well-structured, current, and easily accessible for AI agents.Automate content workflows. Identify repetitive tasks in the content creation process, automate them while ensuring quality standards are met, and create space for critical thinking and creativity.Oversee our AI-generated slide workflow. With numerous decks produced for sales, workshops, and client presentations, you will manage the generation pipeline, ensure templates align with our design system, and maintain high output quality.

About EucalyptusAt Eucalyptus, our mission is to promote lifelong health. With over 1 billion individuals affected by obesity worldwide, we are dedicated to transforming long-term care. Eucalyptus is the driving force behind Juniper, a leading weight management program that integrates GLP-1 medication with tailored nutrition, exercise support, and professional guidance from prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research demonstrates that our comprehensive clinical and behavioral strategies enable patients to achieve up to four times greater weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-on-year revenue growth while reducing cash burn by 90%, securing over $100M from top-tier investors including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients battling obesity across five markets.Received a selective NICE endorsement to offer services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)The purpose of this role is to develop and enhance the operational framework for our prescriber network in Germany.As our patient base expands swiftly, we require adept operators who can ensure that our prescriber operations function smoothly, efficiently, and with high quality — all while minimizing the need for constant oversight.As a (Senior) Operations Associate, Prescriber Operations (f/m/d), you will be responsible for the daily performance, capacity planning, and operational enhancements of our prescriber ecosystem. Collaborating cross-functionally with Prescribers, Product, Tech, Customer Support, and Leadership will be crucial to ensure sustainable scaling while upholding an exceptional patient experience.This position is not medical in nature but rather focuses on ownership-driven operations that require structure, problem-solving, and execution within a rapidly evolving healthcare landscape.

Moss helps finance professionals automate routine work and focus on strategic decisions. Our team values growth and real impact. Moss has been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups. We support career development while building Moss as a standout company. Role Overview The AI Operations Specialist will drive hands-on AI integration across Moss. This position works closely with multiple teams to increase AI adoption, uncover new use cases, and prototype solutions that improve daily operations. What You Will Do Work with teams to spot and deliver AI-driven improvements in their processes. Partner with stakeholders to review current workflows and design AI-powered alternatives. Build and roll out solutions like automation, AI agents, and workflow prompts using tools such as Claude, n8n, and other AI platforms. Support teams as they implement AI tools, offering practical guidance and troubleshooting. Help redesign work processes so AI is considered from the start. Complete quick-turnaround AI projects that show immediate value. Example Project Work with the Finance team to create and launch an AI-assisted month-end closing process. What We Look For Background in AI through courses, certifications, or hands-on training, with practical experience applying AI tools. History of using AI to rethink, deliver, and improve business workflows. Location: Berlin

About kfzteile24 kfzteile24 is a leading digital omnichannel provider for automotive spare parts in Germany. The company offers over 4 million products and serves around 900,000 active customers. Its mission is to digitize the aftermarket and deliver a strong buying experience for workshops and drivers alike. AI Transformation Associate Role The AI Transformation Office at kfzteile24 applies artificial intelligence across all business areas to improve processes. The team is looking for two Associates who can help develop and implement AI solutions, while also supporting teams on-site as they adopt new technologies. Who This Role Suits This entry-level position is designed for individuals with a strong interest in AI. Associates will work closely with experienced leaders and have the chance to learn quickly. The role is similar to an analyst in strategy consulting: it requires little prior seniority but offers significant impact through technical skill and commitment. Location Berlin, Berlin, Deutschland

YOUR MISSION:As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.IN THIS ROLE YOU WILL:Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

Senior Product Engineer (AI Agents) Permanent Position, Full-time · Berlin (Hybrid) MAKE A MEANINGFUL IMPACT At charles, we empower numerous brands to connect with their loyal customers through engaging conversations every day, whether it’s socks, pet food, or cosmetics. As a Senior Product Engineer at charles, you will play a pivotal role in advancing our product and infrastructure, driving the transformation of conversational AI. You will collaborate with engineers, product managers, and designers to develop scalable, high-performance systems that address real customer needs. Your work will lead to dependable, data-driven solutions that cater to millions of users, pushing the frontiers of AI-driven messaging commerce. YOUR KEY RESPONSIBILITIES Identify and tackle high-impact challenges, utilizing product and business insights to prioritize effectively. Develop and refine AI-enhanced conversational features, leveraging LLMs to foster meaningful customer interactions. Enhance the Charles API to integrate messaging capabilities with CRMs, CDPs, and shop systems. Create clear, maintainable documentation and uphold the integrity of well-tested code. Monitor system performance and implement data-driven enhancements. Conduct code reviews with peers and contribute to the overall growth of the company. Break down product initiatives into manageable technical tasks and accurately estimate the workload. IDEAL CANDIDATE PROFILE 5+ years of experience in software engineering. Proficiency in Node.js and TypeScript (preferred) or another high-level programming language such as Java, Go, Rust, or Python. Strong product and business acumen: A keen understanding of customer needs, focusing on solving the right problems rather than just building technically intriguing solutions. Experience or a strong interest in working with LLMs and AI to develop products (prompt engineering, AI APIs, understanding practical limitations). Experience deploying and managing applications on cloud platforms, preferably GCP. A testing-focused mindset with strong monitoring abilities and the capacity to write reliable, scalable code. Data-driven decision-making skills and creativity in tackling challenges. Excellent communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders. Mentoring abilities to foster team growth as we expand.

Join Lalamove as an Operations Associate, where you will play a vital role in enhancing our logistics and operational efficiency. You will be responsible for coordinating day-to-day operations, ensuring timely deliveries, and optimizing processes to improve customer satisfaction. Your analytical skills will help identify areas for improvement, while your ability to work in a fast-paced environment will be crucial to our success.

Join our dynamic team at The Global Talent Co. as a Sales Operations & AI Manager. In this pivotal role, you will lead the integration of artificial intelligence into our sales operations, optimizing processes and driving efficiency. Your expertise will empower our sales teams to leverage data-driven insights, enhancing performance and achieving targets.We are seeking an innovative leader with a passion for technology and sales. Your strategic vision and operational excellence will be key in transforming our sales department into a high-performance unit.

About ZauberAt Zauber, we are pioneering the future of global logistics. After successfully co-founding Forto and securing over $600M in funding, we've identified a critical need for innovation in an industry still mired in outdated, manual processes. By leveraging the power of AI, we are transforming logistics through autonomous agents that streamline operations and enhance communication between systems and individuals. We are collaborating with leading logistics providers across Europe and Asia Supported by premier early-stage venture capital and a team of experts from Deepmind, Loveable, Parloa, Sierra, and others Rapidly expanding and seeking talented individuals to join our missionWe are currently searching for a skilled Agent Deployment Manager to play a pivotal role in shaping and executing the next generation of AI-driven logistics solutions. What You'll DoIn this influential role, you will oversee the entire deployment lifecycle of Zauber's AI agents with global freight forwarding partners, transforming contractual agreements into operational systems that yield tangible business results. You will have significant autonomy in defining how we implement, integrate, and scale our AI agents within complex enterprise environments. Each deployment you spearhead will lay the groundwork for onboarding hundreds of customers in the future.Manage the end-to-end deployment process for enterprise clients, from initial kickoff through to go-live, hypercare, and large-scale roll-out and use-case expansionEngage directly with client stakeholders in operations, IT, and business units to map workflows, configure agents, and foster user adoptionCollaborate closely with engineering and product teams to resolve technical challenges, coordinate system integrations, and relay client feedback to enhance our product offeringsContribute to refining deployment playbooks, escalation protocols, and operational readiness, including creating repeatable processes, templates, and best practices that facilitate scaling while reducing deployment timelines and accelerating time-to-valueLead change management initiatives and operator training to transform skeptical users into advocates who trust and depend on our AI agents You Might Be a Great Fit If You...Possess 2+ years of experience in implementation, deployment, or project management within technology or logistics sectors, with a strong emphasis on customer successHave a proven track record of managing complex projects and driving stakeholder engagementDemonstrate exceptional problem-solving skills and technical aptitude, with the ability to think strategically and execute tacticallyExhibit outstanding communication and interpersonal skills, capable of engaging diverse audiences and fostering collaborative environmentsPossess a passion for technology and innovation, especially in applying AI to real-world challenges