Cloud Solution Architect - Transforming Enterprises with AI

Join Zoi as a Cloud Solution Architect (m/f/d) and be at the forefront of revolutionizing manufacturing and retail industries through AI-driven strategies that yield tangible business outcomes. At Zoi, we don't merely advise; we actively implement, manage, and scale solutions that make AI adoption a competitive edge.Our European teams are expanding, and we are seeking driven professionals in Stuttgart, Berlin, Cologne, Barcelona, Figueres, Sevilla, and Las Palmas. Additionally, we welcome talent at our international locations in Guadalajara, Queretaro, Mexico City, and Ho Chi Minh City. Choose your ideal Zoi city and enjoy the opportunity for travel between locations!Your Role:Lead and inspire clients on innovative technologies including cloud solutions, Infrastructure as Code, Git, and DevOps.Utilize your analytical skills to design and develop architectures for both existing and new solutions.Oversee and manage a diverse range of cloud systems, ensuring seamless deployment and operation.Be part of our global third-level support team, tackling challenging issues head-on.Who You Are:You hold a Bachelor's or Master's degree in Computer Science, Information Systems, or a related field, or possess equivalent professional experience.With a minimum of 3 years in the IT industry, you bring fresh perspectives and valuable insight to our team.Your foundational knowledge in scripting or programming languages, such as PowerShell and Python, complements your expertise.Experience in virtualized environments (e.g., VMware, HyperV) or IaaS platforms (e.g., AWS, Azure, GCP) is a plus.Your problem-solving skills enable effective troubleshooting and issue resolution.A solid understanding of IPs and ports is essential.You stay updated with cutting-edge technologies such as Infrastructure as Code (e.g., Terraform), Serverless architectures, and HashiCorp Vault.You excel in customer interaction, delivering exceptional service and fostering collaborative relationships with project partners.

Streben Sie danach, nicht nur Features zu implementieren, sondern die ServiceNow-Plattformen strategisch zu gestalten und komplexe Lösungen zu entwickeln? Als ServiceNow Solutions Architect nehmen Sie eine Schlüsselposition ein, indem Sie moderne ServiceNow-Plattformen gestalten – von der Architektur über die Implementierung bis zur technischen Leitung von Projektteams.Ihre AufgabenEntwicklung und Architektur von skalierbaren ServiceNow-PlattformlösungenAnalyse von Geschäftsanforderungen und deren Übersetzung in technische ZielarchitekturenEntwurf und Implementierung maßgeschneiderter ServiceNow-LösungenTechnische Beratung zur Einführung neuer ServiceNow-FunktionalitätenBeitrag zu den Software-Releases von ServiceNow durch Konfiguration und Feature-DeliveryDokumentation von ServiceNow-Architekturen und PlattformdesignsEntwicklung, Implementierung und Wartung von Integrationen zu DrittsystemenZusammenarbeit mit Produktteams, Entwicklern und StakeholdernUnterstützung bei Presales-Aktivitäten, Projektplanung und AufwandsschätzungenTechnische Führung und Koordination von ConsultantsKommunikation mit Senior Stakeholdern sowie ManagementMitwirkung an strategischen Kundenprojekten und Account-Themen

Join our innovative team at Databricks as a Senior Solutions Architect. In this pivotal role, you will leverage your expertise in big data and cloud technologies to design and implement bespoke solutions that drive business value for our clients.You will collaborate with cross-functional teams to address complex challenges, ensuring the seamless integration of our platform into customer environments. Your deep understanding of data architectures and analytical methodologies will empower organizations to harness the full potential of their data.

Join the Public Cloud Group, where we specialize in assisting mid-sized companies in modernizing their IT infrastructures and transitioning them to a secure and contemporary foundation within the Public Cloud. We are a growing team of over 470 professionals across Europe, with offices in the DACH region including Munich, Magstadt, Darmstadt, Berlin, Hamburg, Cologne, Ulm, and Linz.Your Role:It's all about Google, Sales, and exceptional customer relationships!Our dedicated Google team has achieved numerous milestones, winning the hearts of our clients with innovative solutions. We are on an exciting journey and looking for YOU!As an Enterprise Account Manager (m/w/d) with a focus on Data AI in our Google team, you will be responsible for acquiring new clients and nurturing existing Enterprise accounts. Your expertise in the cloud domain and proven track record of securing significant deals (over €500k in Professional Services) will be invaluable to us!Our PCG Sales team consists of more than 40 sales experts who collaborate without competition. Our 15-member Google Sales Team, led by Johannes Bahl, seeks an Enterprise Account Manager (m/w/d) focused on client acquisition and development. With a diverse portfolio, you will excel in identifying the right solutions for our clients and inspiring them.Choose your preferred tools and workspace—whether it's a MAC, Windows, or Chrome. Work from home, on the go, or in the office—whatever makes you most productive.What We Offer:Clear career paths and excellent development opportunities within the Public Cloud Group.Flexibility in scheduling and the option to work on-site, hybrid, or remotely from your preferred location.Access to a modern technology stack and the freedom to choose your hardware.Continuous training opportunities and freedom to explore new technologies.Strong market positioning and a robust company culture.

About kfzteile24 kfzteile24 is a leading digital omnichannel provider for automotive spare parts in Germany. The company offers over 4 million products and serves around 900,000 active customers. Its mission is to digitize the aftermarket and deliver a strong buying experience for workshops and drivers alike. AI Transformation Associate Role The AI Transformation Office at kfzteile24 applies artificial intelligence across all business areas to improve processes. The team is looking for two Associates who can help develop and implement AI solutions, while also supporting teams on-site as they adopt new technologies. Who This Role Suits This entry-level position is designed for individuals with a strong interest in AI. Associates will work closely with experienced leaders and have the chance to learn quickly. The role is similar to an analyst in strategy consulting: it requires little prior seniority but offers significant impact through technical skill and commitment. Location Berlin, Berlin, Deutschland

Join our innovative team as an AI Architect at Capco, where you will play a pivotal role in shaping the future of technology within the financial services sector. You will be responsible for designing and implementing cutting-edge AI solutions that drive business transformation and enhance operational efficiency.Your expertise in artificial intelligence, machine learning, and data analytics will empower our clients to achieve their strategic goals. Collaborate with cross-functional teams to deliver high-quality projects that exceed expectations.

Join Planet Labs and help us utilize space technology to improve life on Earth.At Planet, we design, build, and manage the world’s largest constellation of imaging satellites. Our innovative cloud-based platform provides an unparalleled dataset of empirical information to professionals in the commercial, environmental, and humanitarian sectors. We combine our expertise in space technology with data analytics to empower users globally to tackle some of the most pressing challenges facing our world today.Our customers leverage Planet's data to create new technologies, enhance business performance, conduct research, and address significant global issues.By controlling every aspect of hardware design, manufacturing, data processing, and software engineering, our Berlin office is a vibrant hub of specialists from diverse fields.We prioritize a people-centric culture and community, continually iterating to support our team members and drive company growth. Become part of Planet and help us revolutionize how people perceive our planet.Planet operates globally with remote employees and offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.About the Role:As a Solutions Architect on Planet’s Professional Services team, you will collaborate with customers to understand their challenges deeply and ensure they achieve success with Planet's solutions. Drawing from your remote sensing, geospatial, and scientific expertise, along with a strong grasp of our technologies, you will design and architect solutions that deliver long-term value to clients. Solutions Architects are empathetic listeners and influential thought leaders who guide large projects to success, making a tangible impact on global change.This is a full-time, hybrid role requiring you to work from our Berlin or Haarlem office three days each week.Impact You’ll Own:Design and implement robust solution architectures that align with customers' business and technology strategies.Conduct workshops, create customized demo applications, and develop workflows to enhance user experiences and prototype solutions continuously.Assist in pre-sales and customer expansion efforts by ideating and designing solutions, leveraging your expertise in remote sensing, geospatial, and AI technologies.

Join us at Insider One, where we empower marketing and customer engagement teams to achieve their full potential. As a leading platform, we consolidate everything teams need to thrive in one seamless solution.About Insider OneFounded with a vision to revolutionize the marketing landscape, Insider One has grown from a small team to a vibrant community of over 1,500 professionals representing more than 50 nationalities across 30 offices globally. With cutting-edge AI technology and an integrated Customer Data Platform (CDP), we provide unmatched data unification, personalization, and journey orchestration capabilities across various channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Backed by a recent $500M Series E funding round led by General Atlantic and supported by esteemed investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, we are proud to serve over 2,000 clients, from innovative startups to Fortune 500 giants such as Samsung, Nike, and Nestlé.As one of the few woman-founded and women-led B2B SaaS unicorns globally, Insider One is recognized as a leader in all essential capabilities for marketing and customer engagement. Our commitment to excellence is evident in our accolades and ongoing success in the industry.

Join Our Team as a Solutions Architect!At Lever Professional Services, we are seeking a highly skilled Solutions Architect to assess, design, and deliver tailored solutions that cater to the distinct needs of our clients. As the landscape of technical ecosystems evolves, our customers rely on us to seamlessly integrate Lever with their diverse technology stacks, create custom automation across systems, and facilitate customer-led development through our APIs. Our bespoke solution projects are multifaceted, often involving collaboration with cross-functional teams from both our organization and our clients. We are looking for a unique blend of technical expertise, innovative problem-solving abilities, and business acumen to drive these projects successfully.

About Unframe Unframe is an AI-first startup helping large enterprises launch LLM-powered applications in days, not months. The company combines the speed of a product-driven team with the adaptability of a consultancy, supporting clients as they move from concept to operational AI systems faster than traditional approaches allow. Backed by investors such as Bessemer, Craft, and TLV Partners, Unframe has secured $50M in Series A funding and is growing quickly, serving Fortune 500 organizations around the world. Role Overview: Senior Solution Marketing Manager (Remote) The Senior Solution Marketing Manager leads solution positioning and storytelling for Unframe’s enterprise AI platform. This role translates technical features into clear, differentiated solutions that drive pipeline and revenue. The manager will focus on 3-4 key industries, ensuring messaging resonates, stands out, and supports sales success in those sectors. Responsibilities include defining why enterprises should choose Unframe, linking the platform to measurable business outcomes, and equipping Sales with persuasive materials that help win competitive deals. The role balances strategic planning with hands-on creation of marketing and sales enablement assets. Main Responsibilities Develop clear, outcome-driven narratives that show how the platform delivers business value. Define and communicate use-case positioning, including target buyers, pain points, and measurable results. Highlight differentiation from internal builds, AI point solutions, and other enterprise AI platforms. Create solution assets: pitch decks, briefs, one-pagers, messaging frameworks, and competitive battlecards. Work closely with Sales to refine pitches, address objections, and improve deal positioning. Partner with Product teams to ensure accurate representation of platform capabilities in external messaging. Produce case studies and proof points with relevant metrics for industry-specific audiences. Support demand generation with industry-focused messaging for campaigns, webinars, and thought leadership. Gather and apply market feedback to improve positioning and win rates. What We’re Looking For 7-10 years of experience in B2B solution or enterprise product marketing, ideally in AI, data, or platform companies. Track record of simplifying complex technical topics into clear, business-focused messaging. Experience establishing differentiation and competitive advantages for enterprise solutions. Strong collaborator, especially with Sales and Product teams. Ability to manage multiple priorities while maintaining high-quality deliverables. Location This is a remote position. Candidates may be based in Berlin, Köln, or München, Germany.

YOUR MISSION:As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.IN THIS ROLE YOU WILL:Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

Location: Berlin (Hybrid) Travel: ~25%Your Mission:At Parloa, we are dedicated to revolutionizing the way individuals connect with businesses, ensuring every interaction is seamless, personalized, and human-like. Our AI Agent Management Platform empowers organizations to efficiently create and oversee AI voice and chat agents at scale, transforming interactions into enduring relationships.As a Deployment Strategist, you will spearhead AI transformation initiatives at Global 2000 enterprises, serving as the “Field CPO” for Parloa’s most significant customers. You will bridge the gap between customer success and product capabilities, translating business challenges into actionable solutions for high-profile clients such as Booking.com, Allianz, Decathlon, and TUI.This role presents a unique opportunity to shape a new industry. Agentic AI for enterprises is still in its early stages. You will define excellence—working closely with demanding customers to tackle complex challenges.In This Role You Will:Secure major clients (Global 2000 with intricate, unique needs) and guarantee their AI transformation is effective.Engage with stakeholders across business and technology (CEO, COO, CIO, CTO, VP Support), managing deployment from the value proposition through to production and expansion.Translate customer expectations into product features that are reusable and beneficial across the platform.Develop prototypes, implement product modifications, and create actionable business plans—prioritizing execution over presentations.Act as a liaison between customers and the Parloa Product team, representing both perspectives.Navigate the complexities of agentic AI workflows, ROI models, and change management in uncharted territories.Facilitate challenging discussions: managing trade-offs, timelines, and scope adjustments with strategic accounts.Exert influence across Product, Engineering, Sales, and Customer Success to achieve outcomes without direct authority.Contribute validated insights to the product roadmap, transforming customer engagements into platform features that enhance overall value.

At Upbound, we are pioneering the future of infrastructure in the Agentic AI Era. As the creators and primary maintainers of Crossplane, we are developing the Intelligent Control Plane—an innovative platform layer that transforms infrastructure into a programmable, autonomous, and composable entity.Our mission is to empower AI-native enterprises with a foundational platform layer that enables teams to provision, operate, and adapt infrastructure at scale—preparing platforms for both human and AI agents. We collaborate with leading cloud providers, ISVs, and open-source communities to help organizations accelerate their progress with increased confidence.Currently, Upbound supports Fortune 500 companies and platform engineers in over 100 countries. With more than 100M+ downloads, Crossplane is utilized by over 1,000 teams globally. We are a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, having raised $69M to date. Discover more at upbound.io.As a Staff Solutions Architect at Upbound, you will be responsible for ensuring the technical success of our customers. You will lead customer outcomes from initial implementation to production adoption, guaranteeing that clients derive tangible business value from Crossplane and the Upbound platform. This deeply technical, hands-on role focuses on post-sales engagement, collaborating closely with customers to deliver effective solutions rather than just providing guidance.

About the Role MongoDB is looking for a Senior Solutions Architect to join the Pre-Sales team in Berlin. This group brings together technical sales professionals, software architects, and developers who help customers succeed with MongoDB’s data platform. The team partners closely with sales executives to understand customer needs and deliver technical solutions that fit those requirements. What You Will Do Guide clients in designing and implementing reliable, scalable systems using MongoDB’s data platform Work directly with a range of customers, from startups to large enterprise IT teams Collaborate with sales colleagues to address customer challenges and help drive business growth Act as a trusted advisor, supporting customers through software design, deployment, and operational best practices Who We’re Looking For Experienced technologists who enjoy working with customers and solving real-world problems Comfortable taking ownership of customer outcomes and technical alignment Based in Berlin and able to support a hybrid working model Location This position is based in Berlin and follows a hybrid work approach.

Veeva Systems is a trailblazer in the life sciences sector, dedicated to accelerating the journey of therapies to patients. Recognized as one of the fastest-growing SaaS companies, we achieved over $3B in revenue last year and continue to expand our horizons. Our core values revolve around integrity, customer success, employee success, and speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we provide the flexibility to work from home or in the office, allowing you to excel in your preferred setting. Join us in transforming the life sciences industry, as we strive to make a positive difference for our customers, employees, and communities.The RoleAs a Process Architect at Veeva, you will play a pivotal role in the industry’s transition from traditional digital documents to cutting-edge process digitalization. You will be at the forefront of redesigning outdated, document-centric workflows into a streamlined, data-focused ecosystem within Veeva Validation Management.We are looking for a technical leader to facilitate the transformation of legacy documentation into standardized, relational data environments. You will possess a deep understanding of the requirements for mapping Commissioning, Qualification, and Validation processes, converting static records into dynamic, searchable, and actionable information.In this position, you will serve as a digitalization expert, assisting customers in shifting from paper-based or semi-digital solutions to efficient, data-driven workflows. You will also be responsible for the development and upkeep of specialized tools and methodologies necessary for effective data migration and management across Vault environments.This full-time, permanent role allows you to work from anywhere. Our processes are designed to support your productivity in whichever environment suits you best. This position involves customer interaction, and there are no location restrictions as long as you are near an airport and can meet travel obligations.

Natuvion’s Berlin engineering group specializes in building and implementing AI solutions that reshape enterprise data. Drawing from real customer projects, the team transforms insights into software that delivers measurable results. Their work is rooted in the Natuvion Cloud Platform (NCP), with a separate cloud team ensuring scalability. Even when developing prototypes, the group maintains rigorous technical standards and disciplined processes. As part of a 500-person company and SAP Gold Partner, the team enjoys strong support while operating with the agility of a small, focused unit. Key Focus Areas Content Corpus: Organizing and structuring Natuvion’s transformation knowledge to make it searchable and accessible for AI agents. This includes building infrastructure to process and convert millions of lines of content into a valuable resource. Embedded Prototyping: Working directly with consultants on customer transformation projects to spot opportunities for AI, develop prototypes, and test them with real users. AI and Agentic Coding Practices: Leading the integration of AI into products and engineering workflows, and setting tools, methods, and standards that guide the company. Why Join as a Senior AI Consultant? Tackle substantial, real-world challenges in enterprise data transformation, involving millions of records and complex business logic. Solutions must meet actual customer needs. Take ownership of projects from start to finish, with the autonomy to decide what to build and how to deliver it. Use AI and agentic coding as core tools in daily work, not as side projects. Be part of a small, high-impact team with direct access to major clients such as BMW, Volkswagen, E.ON, and Lufthansa, enabling quick iteration and meaningful innovation. What You Will Do Lead the development of AI-driven prototypes tailored to customer needs, working hands-on within transformation projects. Collaborate with cross-functional teams to strengthen AI integration across processes and systems. Help define and shape standards and practices that drive Natuvion’s AI strategy across the company.

Empowering Every Employee.Our mission is to be the world's most utilized AI employee experience platform, transforming the work experience for frontline employees.At Flip, we strive to revolutionize the workplace for frontline workers and amplify their voices. Join us as a Flip Game Changer and collaborate with an exceptional team to ensure that all employees, regardless of their location, can access their company's internal information. If you’re prepared to make a significant impact and enhance the work lives of millions, you are in the right place!Job DescriptionAs an Enterprise Account Executive, you will be integral to our growth strategy. You will target and secure strategically vital new clients within the 1,000–5,000+ employee range, adeptly navigate complex sales cycles, and contribute to elevating our Enterprise and Strategic business alongside our seasoned sales team. Your efforts will help establish Flip as the premier solution for a new era of internal communications.What Awaits You With UsOwn Your Enterprise TerritoryYou will identify and acquire international enterprise accounts, generate a high-impact pipeline, and drive intricate deals from initial contact to closure.Lead with Insight & TrustAs a strategic partner to C-level executives, HR, IT, and Communications leaders, you will confidently guide multi-stakeholder buying processes and deliver true value to the Buying Center.Be the Flip AmbassadorYou will possess a deep understanding of our ideal customer profiles, translate our value into customized, actionable solutions, and present Flip with clarity and conviction.Drive Growth TogetherCollaborate with a talented team to propel our growth trajectory and broaden our market reach.

At Synthflow AI, we offer a no-code platform for deploying voice AI agents that streamline phone calls within contact center operations and business process outsourcing (BPO) at scale. Our innovative solutions empower mid-market and enterprise businesses to efficiently manage routine calls, saving time and resources for their teams.Our AI agents have made significant contributions:Saved over 5 million hours in contact center operations35% increase in calls answered compared to traditional operatorsHandled 45 million calls with an exceptional 99.9% uptimeSupported by esteemed investors like Accel, Atlantic Labs, and Singular, and trusted by over 1,000 clients, we are at the forefront of the shift towards advanced and accessible conversational AI.About the RoleWe are seeking a highly skilled Enterprise Account Executive to spearhead strategic sales efforts across the DACH region and wider EU markets. You will oversee the entire enterprise sales process—from prospecting and conducting consultative discovery to negotiating and closing deals—engaging directly with senior executives, innovation teams, and technical stakeholders.This pivotal role will allow you to shape Synthflow’s enterprise go-to-market strategy, influence product development through client insights, and forge long-lasting partnerships that lead to tangible business results.What You’ll DoDrive Strategic Growth: Identify, connect with, and close enterprise-level opportunities, particularly in Germany, Austria, and Switzerland.Full-Cycle Ownership: Manage complex, multi-stakeholder sales processes from initial discovery to contract execution and transition to Customer Success.Consultative Selling: Analyze client challenges, align business needs, and create customized AI automation solutions that ensure ROI.Executive Engagement: Cultivate trusted relationships with senior decision-makers, including C-suite executives and IT leaders.Collaborate Cross-Functionally: Work alongside Product, Engineering, and Marketing teams to align client requirements with our product roadmap.Expansion & Retention: Develop strategic accounts and discover upselling and cross-selling opportunities.Shape Strategy: Contribute to Synthflow’s enterprise strategy through insights and feedback.

YOUR MISSION: Join our vision to transform customer experience through Agentic AI and inspire others to do the same. As the Team Lead for Enterprise Customer Engagement in the DACH region (f/m/d) at Parloa, you will spearhead and nurture a dynamic team of Enterprise Customer Engagement Managers. Your responsibilities include driving customer success, enhancing team performance, and amplifying Parloa's impact in the Enterprise sector. Combining strategic customer leadership with effective people management, you will empower your team to guide enterprise customers from implementation through to adoption, optimization, and growth, consistently elevating standards of execution, collaboration, and customer satisfaction. This role offers you the chance to influence how Parloa scales its customer engagement efforts, cultivate future leaders, and assist enterprise clients in realizing long-term business value through intelligent AI solutions. IN THIS ROLE YOU WILL: Lead and develop a team of Enterprise Engagement Managers, fostering trust, coaching for impact, and enabling your team to excel. Own and drive team KPIs, focusing on adoption, retention, expansion, and excellence in delivery to ensure outcomes are tangible and visible. Serve as an escalation point and problem-solver, assisting your team in overcoming complex stakeholder dynamics and critical customer interactions. Engage with enterprise customers at a strategic level, acting as an executive sponsor, advisor, or escalation point when necessary. Unlock customer value by creating measurable ROI and navigating risks while identifying opportunities for expansion. Facilitate scalable execution by refining and operationalizing processes, playbooks, and automation to support team growth. Act as a transformation partner for customers, advising enterprise organizations through their AI-driven customer experience journey with Parloa and articulating Parloa's value proposition. Collaborate cross-functionally with Sales, Product, Engineering, and Leadership to ensure seamless implementations, robust feedback loops, and customer-centric decision-making.

At Synthflow AI, we offer a no-code platform for deploying advanced voice AI agents that streamline phone call automation across contact center operations and business process outsourcing (BPO) at scale. Our mission is to empower mid-market and enterprise companies to efficiently manage routine calls, ultimately saving valuable time and resources for teams.Our innovative voice agents have already made a significant impact:More than 5 million hours of contact center operations savedAchieved a 35% increase in calls answered compared to traditional operatorsHandled 45 million calls with an impressive 99.9% uptimeSupported by renowned investors such as Accel, Atlantic Labs, and Singular, and trusted by over 1,000 clients, we are leading a transformative shift towards sophisticated and user-friendly conversational AI.Role OverviewAs the Engagement Manager, you will be responsible for the comprehensive delivery of enterprise Voice AI programs, from the signed statement of work (SOW) or proof of concept (POC) through to go-live and handover. Your goal is to ensure customers achieve measurable results on schedule and within budget.You will oversee the end-to-end project delivery, acting as the key coordinator for all deployments from contract signing to go-live and renewal phases. Your leadership will prevent project delays, reduce customer churn, and ensure that our internal teams perform effectively.While you will not be directly coding or building agents—that's the role of our Solution Engineers—you will be the orchestrator of the project: monitoring progress, resolving issues, managing project scope, maintaining customer communication, and escalating any challenges internally. You are pivotal in ensuring timely project launches and successful customer renewals.Key ResponsibilitiesProject Delivery Management: Lead project kickoffs, plan milestones, manage RACI/RAID documentation, and conduct weekly customer syncs to provide clear status updates and address risks.Execution of Plans: Translate the Solution Architect's design into a structured roadmap, establish acceptance criteria, and oversee change control processes.Initiate Rapid Deployments: Coordinate API integrations, VOIP connectivity, environmental setups, access permissions, and compliance approvals to ensure a swift first call.Cross-Functional Team Coordination: Schedule and manage Solution Engineers, involve VoIP/VoiceTech engineers as necessary, and proactively address issues with strategic escalations.Stakeholder Engagement: Align with Account Executives, champions, IT/Security, and operations teams, maintaining a single source of truth for project scope, key decisions, and performance metrics.