Forward Deployed Engineer - DevOps (f/m/d) | Parloa

YOUR MISSION: As a Forward Deployed Engineer in DevOps, your mission is to develop and enhance the specialized infrastructure that supports our custom agent integrations for our key clients. You will serve as a pivotal technical resource for our team, enabling our customer-facing Forward Deployed Engineers to swiftly build, deploy, and manage tailored client solutions. By establishing a solid, automated, and self-service platform, you will facilitate the efficient delivery of high-quality, reliable custom services. IN THIS ROLE YOU WILL: Design, build, and oversee cloud infrastructure dedicated to hosting custom services created by the Agent Integration Engineering team. Create adaptable and reusable CI/CD pipeline templates that the integration team can easily implement to automate their service deployments. Promote Infrastructure as Code to develop standardized yet customizable service environments, ensuring rapid provisioning and consistency for new integrations. Manage a Kubernetes-based environment crafted for hosting a variety of integration services, with a focus on security, isolation, and resource allocation. Deploy comprehensive monitoring and observability solutions, granting the integration team deep insights into the performance and health of their specific services. Act as the primary DevOps partner for the Forward Deployed Engineering team, understanding their processes, anticipating their needs, and eliminating infrastructure-related barriers. Develop automation scripts using Python, Go, or Bash to optimize the lifecycle of custom integration services from creation to retirement. Support and modernize legacy Azure infrastructure, assisting in the transition of workloads to a standardized Kubernetes-based platform in alignment with Parloa’s engineering practices.

At praxipal, we are revolutionizing the healthcare sector by creating an AI-driven administrative workforce to tackle the global shortage of medical personnel.Medical assistants are crucial in providing patient care and should not be burdened with tasks like scheduling, managing callbacks, or handling documentation. Our solution, Luna, allows them to focus on what truly matters: the patients.Luna, our AI receptionist, not only handles phone calls but is also expanding to facilitate comprehensive patient communication across various channels. In the coming years, we aim to enhance her capabilities to automate all administrative tasks in medical practices, seamlessly integrating into existing systems.Supported by one of Europe's premier investors, we are among the fastest-growing healthtech startups in Germany. Our team boasts experience from top firms such as Palantir, Amazon, and SAP, as well as prestigious institutions like the University of Cambridge.We are currently seeking a Forward Deployed Engineer who will assume technical ownership of our key customer deployments.

At praxipal, we are on a mission to revolutionize healthcare administration through AI. Our innovative platform addresses the critical shortage of medical personnel by empowering medical assistants to focus on patient care rather than administrative tasks.Meet Luna, our AI receptionist that has transformed patient communication for over 100 medical practices by automating phone calls and streamlining workflows. As we expand Luna's capabilities to encompass complete patient communication across multiple channels, we aim to automate all administrative processes in medical settings, seamlessly integrating with existing systems.Supported by prominent investors, we are among the fastest-growing healthtech startups in Germany. Our diverse team brings experience from industry leaders such as Palantir, Amazon, and SAP, as well as top academic institutions like the University of Cambridge.We are seeking a dedicated Working Student for the role of Forward Deployed Engineer to take technical ownership of key customer deployments.

Join Us as a Forward Deployed Engineer Intern in Berlin - m/f/d - Full-TimeAt Plato, we are on a mission to revolutionize the global trade economy by establishing the digital backbone for the wholesale distribution sector, valued at $53 trillion. Our platform empowers modern wholesalers by centralizing their operations and data into a unified analytics and workflow hub, utilizing advanced data science and AI to automate processes and mitigate labor shortages, enabling small to medium-sized businesses to compete effectively with larger corporations.Why We Do What We DoWe believe that the future of wholesale is profoundly data-driven. Industrial SMEs are eager to adopt proactive strategies but often lack the necessary technology. Our founders, hailing from a wholesale background, have assembled a stellar team with experience from Big Tech, venture capital, and leading consulting firms, aiming to transform this $48 trillion industry. Our premier product harnesses cutting-edge data science to deliver personalized demand forecasts and product recommendations, paired with intelligent workflow automation.About the RoleAs a Forward Deployed Engineer Intern, you will serve as the vital link between business and technology, overseeing the technical deployment of our AI platform for new clients. From ERP integrations to enabling AI features, your role is crucial in ensuring that Plato provides tangible value from the outset.Your MissionOwn deployments from start to finish, collaborating with Engineering, Customer Success, and clients to launch applications swiftly and efficiently.Translate complex integration and customer requirements into clear, actionable technical directives for our engineering team.Innovate AI-driven features based on client feedback, from document automation to in-app intelligence enhancements.

Join Taktile as a Lead Forward Deployed Engineer, where you will play a pivotal role in bridging cutting-edge technology with client needs. Your expertise will guide the deployment of innovative solutions, ensuring seamless integration and optimization of our products.

YOUR MISSION: As a Senior Product Marketing Manager (f/m/d), you will be instrumental in driving the global adoption of Parloa’s AI agents within customer experience teams and contact centers. Your role will be pivotal in crafting go-to-market (GTM) strategies, launching impactful marketing initiatives, supporting sales endeavors, developing engaging content, analyzing market data, and gaining a deep understanding of our customers and competitors. You will need to communicate with authority, enjoy both strategic and tactical tasks, work independently, and collaborate effectively across various departments and time zones. This position will focus heavily on enhancing the market presence of our AI Agent Management Platform (Parloa AMP) while differentiating Parloa in the competitive AI agent landscape and increasing global awareness of the achievements our customers are realizing with the platform. Additionally, you will work closely with our Sales team to enhance execution effectiveness by leveraging cutting-edge products and refined positioning and messaging. IN THIS ROLE YOU WILL: Lead GTM initiatives for our platform: articulate the positioning and messaging for our products, coordinate product communication strategies, create marketing collateral, and execute high-impact, cross-functional product launches involving Product, Marketing, Sales, CX, and more. Collaborate with Product and Engineering teams to ensure the roadmap aligns with the company narrative and GTM strategy, keeping all stakeholders—from prospects to partners—well-informed. Empower the sales teams by refining their approach to positioning our platform, conducting research on customer use cases, creating enablement materials, running training sessions, and collaborating with the Competitive Intelligence team to highlight our unique differentiators—everything necessary to sustain a 3x revenue growth. Elevate our market presence by generating ideas for thought leadership content, collaborating on outlines, creating and reviewing materials, and participating in webinars alongside our Content team, Evangelists, CX team, and executives.

As a Senior Forward Deployed Engineer at Taktile, you will play a pivotal role in our mission to empower businesses through data-driven decision-making. You will work closely with our clients, leveraging your technical expertise to implement innovative solutions that drive efficiency and growth. Your responsibilities will include designing and deploying complex systems, collaborating with cross-functional teams, and providing ongoing support to ensure our clients achieve their goals.

YOUR MISSION:As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.IN THIS ROLE YOU WILL:Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

Join Aircall, a leading AI-driven customer communications platform that empowers over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams effectively. We are revolutionizing customer interactions by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our driving force is simple: enable teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro provides real-time guidance, allowing teams to excel. This results in increased revenue, quicker resolutions, and scalable teams that operate with confidence.Headquartered in Paris, with a robust North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, we offer a product cherished by customers and a rapidly growing business supported by top-tier investors and driven by swift AI advancements.At Aircall, you will become part of a dynamic organization. We are ambitious, product-focused, and execution-oriented, prioritizing visible impact, swift decision-making, and genuine growth.Our Work Culture: We are customer-centric, data-informed, and committed to achieving significant results. We emphasize ownership, ongoing learning, and thoughtful speed. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will feel at home with us.Team OverviewThe Forward Deployed Engineering team at Aircall bridges our cutting-edge AI Agents technology with real-world SMB workflows. We transform potential into production, delivering automation that enhances customer experiences, increases productivity, and unlocks new business opportunities. This role is hands-on and dynamic, situated at the intersection of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, fluency in APIs, strong project management skills, and a desire for continuous learning and model development are essential.

Veo stands as a global pioneer in AI-driven sports camera technology. Our cutting-edge, fully automated camera solution empowers sports teams to capture matches and training sessions without the need for a camera operator. We are passionate about democratizing the world of sports by enabling video analysis for teams at every level—a luxury that was once reserved for a select few. Each week, over 40,000 clubs across more than 90 countries utilize our technology to record their games.What truly distinguishes us is our people. We are a diverse assembly of innovative thinkers, creators, and problem-solvers, dedicated to delivering an exceptional product—while enjoying the process.The OpportunityAs a Forward Deployed Engineer at Veo, you will engage at the nexus of engineering and external partnerships, transforming integration needs into scalable working solutions. This position is integral to Veo’s API team and fuses hands-on engineering with close collaboration among teams and partners.You will report to the Engineering Manager and be based in our Berlin office, collaborating as part of a small, focused team alongside engineers and a Technical Product Manager. In addition to working on Veo’s API—a core feature—you will interact directly with partners to grasp their technical requirements. You will help shape integration strategies and deliver solutions that prioritize speed, quality, and maintainability.This role is ideal for someone who thrives on problem-solving, feels comfortable transitioning between discussions and coding, and is driven by the desire to make practical solutions work effectively.

About ParloaAt Parloa, we are dedicated to creating an iconic AI platform company that empowers Fortune 2000 enterprises with top-tier conversational AI solutions. Our flagship Agent Management Platform (AMP) is already trusted by industry giants such as Booking.com, Allianz, and American Express. As we rapidly scale, our goal is to establish Parloa as Europe’s premier engineering organization.With aspirations to rank among the top three vendors in a Gartner Magic Quadrant category and to quadruple our annual revenue between 2025 and 2028, we are intentionally cultivating an engineering culture that prioritizes speed, quality, and innovation.To meet our ambitious goals, we are investing in delivery excellence: aligning strategy with execution, enhancing quarterly and capacity planning, and ensuring consistent, high-quality delivery across our roadmap.The RoleAs we build the AI platform that enterprises rely on for their critical conversations, we recognize that security is paramount. We are seeking a dedicated individual to take full ownership of our security practices.In the role of Director of Security Engineering, you will not merely manage a team; you will redefine security within a rapidly evolving AI company from the ground up. You will establish the security strategy, cultivate a security-focused culture, and implement systems to safeguard our platform, customers, and their data. You will lead our SecOps team within the Tech Platform, collaborate across IS&T and Internal IT, and serve as the trusted advisor for our customers, assuring them that Parloa is as committed to security as they are.This is a builder role. If you aspire to define what security means in an AI-native company rather than follow an existing playbook, this opportunity is for you.What You’ll DoDefine and execute the product and platform security strategy by building scalable programs, tools, and practices for our fast-growing AI platform.Lead and expand the security team by hiring exceptional talent, nurturing senior leaders, and fostering a culture where security is a shared responsibility among all engineers.Oversee application security throughout the SDLC, integrating secure coding practices, SAST/DAST/SCA tooling, threat modeling, and architectural security reviews into engineering workflows to maintain velocity without compromising safety.Design and implement robust security architectures for cloud-native applications, Kubernetes workloads, and CI/CD pipelines.Establish and manage the detection and response program, developing threat detection capabilities and optimizing alerting and telemetry to ensure swift incident response.

At Synthflow AI, we are revolutionizing the way businesses handle communication through our no-code platform for voice AI agents. Our solutions automate phone calls across contact center operations and business process outsourcing (BPO) at scale, enabling mid-market and enterprise companies to efficiently manage routine calls, ultimately saving time and resources.Our impact is already significant:More than 5 million hours of contact center operations saved.35% increase in calls answered compared to traditional operators.Handled 45 million calls with an impressive 99.9% uptime.Supported by industry leaders such as Accel, Atlantic Labs, and Singular, and trusted by over 1,000 customers, Synthflow is at the forefront of the conversational AI movement.Role OverviewAs a Forward Deployed Engineer (FDE) at Synthflow, you will play a pivotal role in bridging our advanced technology with our clients' operational success. You will collaborate closely with enterprise clients post-sale to implement, customize, and optimize our AI phone agent solutions tailored to their specific environments.This role demands a unique blend of technical expertise and customer-centric empathy, as you will translate complex business challenges into scalable and effective solutions. You will ensure seamless deployment, user adoption, and measurable impact, making you both a builder and a strategic partner in our clients' journeys toward maximizing the value of Synthflow’s platform.

About Parloa At Parloa, our mission is to transform customer conversations into seamless experiences for both clients and the organizations that serve them. As we advance in the realm of agentic AI, our dedicated team is pioneering a new era of customer interaction—where support transcends mere transactions, evolving into meaningful dialogues. This aspiration is reflected in our achievements, having facilitated over ONE BILLION interactions between leading global brands and their customers, including renowned companies such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI, all leveraging Parloa's capabilities at scale. About the Role: As a Senior Data Analyst (Strategy & Analytics), you will be pivotal in guiding Parloa's data-driven initiatives aimed at fostering growth, enhancing operational efficiency, and providing strategic insights. Your role will involve collaboration across Commercial, Operations, Product, and Tech departments to transform data into meaningful insights that influence decision-making throughout the organization. This is your chance to merge in-depth analytical work with tangible business outcomes—creating scalable data solutions, impacting company-wide strategies, and enabling Parloa to operate with heightened accuracy and speed. Areas of Ownership: End-to-End Analytics: Lead analytics projects from defining problems and building hypotheses to data modeling, generating insights, and communicating findings to executives. Performance & KPI Frameworks: Collaborate with cross-functional leaders to establish KPIs, reporting frameworks, and metrics that promote accountability and focus. Data Products & Reporting: Design and sustain scalable dashboards and reporting tools that enhance transparency regarding company performance. Advanced Analytics & Modeling: Develop forecasting and predictive models to aid in planning, resource allocation, and strategic choices. Business Insights & Optimization: Perform in-depth analyses to identify growth potential, operational bottlenecks, and product usage trends. Data Foundation & Quality: Work in tandem with data and analytics engineering teams to enhance data models, ensure data integrity, and scale dependable reporting. Who You Are: 5+ years of experience in data analytics, business analytics, or strategy analytics, preferably within a fast-paced tech, consulting, or finance environment. Proficient in SQL, with experience in...

Location: Berlin (Hybrid) Travel: ~25%Your Mission:At Parloa, we are dedicated to revolutionizing the way individuals connect with businesses, ensuring every interaction is seamless, personalized, and human-like. Our AI Agent Management Platform empowers organizations to efficiently create and oversee AI voice and chat agents at scale, transforming interactions into enduring relationships.As a Deployment Strategist, you will spearhead AI transformation initiatives at Global 2000 enterprises, serving as the “Field CPO” for Parloa’s most significant customers. You will bridge the gap between customer success and product capabilities, translating business challenges into actionable solutions for high-profile clients such as Booking.com, Allianz, Decathlon, and TUI.This role presents a unique opportunity to shape a new industry. Agentic AI for enterprises is still in its early stages. You will define excellence—working closely with demanding customers to tackle complex challenges.In This Role You Will:Secure major clients (Global 2000 with intricate, unique needs) and guarantee their AI transformation is effective.Engage with stakeholders across business and technology (CEO, COO, CIO, CTO, VP Support), managing deployment from the value proposition through to production and expansion.Translate customer expectations into product features that are reusable and beneficial across the platform.Develop prototypes, implement product modifications, and create actionable business plans—prioritizing execution over presentations.Act as a liaison between customers and the Parloa Product team, representing both perspectives.Navigate the complexities of agentic AI workflows, ROI models, and change management in uncharted territories.Facilitate challenging discussions: managing trade-offs, timelines, and scope adjustments with strategic accounts.Exert influence across Product, Engineering, Sales, and Customer Success to achieve outcomes without direct authority.Contribute validated insights to the product roadmap, transforming customer engagements into platform features that enhance overall value.

Join our dedicated team at europeanhomecaregmbh as a Psychologist (m/f/d) in Berlin. We are seeking an empathetic and skilled professional to provide mental health support and counseling services to our diverse clientele.

YOUR MISSION: At parloa, we are dedicated to simplifying the creation and management of AI voice agents, making the process as seamless as hiring and onboarding a human. Currently, our platform caters to technically adept users who configure sophisticated agent logic. However, our vision for the future is to enhance this experience, ensuring it retains the depth and flexibility that experts require while becoming more elegant, scalable, and intuitive. In the role of Staff Product Designer, you will be pivotal in realizing our design vision for expert-oriented workflows, including AI agent setup, configuration tools, and workflow orchestration. You will lead your cross-functional product team in transforming this vision into cohesive, user-friendly, and technically viable product experiences that demystify complexity. This position offers an exciting opportunity to lead the design of the core aspects of our platform, defining how experts will construct the next generation of conversational AI agents.

YOUR MISSION: Become a part of our innovative team at parloa, where we are transforming customer experiences through Agentic AI. We are seeking a dedicated SAP Solution Architect – Finance & Subscription Systems (f/m/d) to ensure our financial technology stack evolves swiftly alongside our growth. Your primary responsibility will be to oversee the comprehensive solution architecture across critical finance domains such as Order-to-Cash, Revenue Accounting, Procure-to-Pay, General Ledger, Tax, and Treasury, including their integrations. You will adeptly translate business requirements into streamlined, secure, and sustainable SAP architectures, enhancing operational efficiency through standardization, automation, and intelligent system design. IN THIS ROLE YOU WILL: Provide expert technical leadership by creating and assessing high-quality architecture designs and technical solution concepts in the Finance Systems domain. Lead the design of solutions and assist in technical implementations for Order-to-Cash, Revenue Accounting, Procure-to-Pay, Record-to-Report, and cross-system integrations. Own architectural decisions for SAP S/4HANA + Subscription Management and its interactions with adjacent modules and third-party applications. Collaborate closely with Finance, RevOps, Business Operations, Data, and Engineering teams to enhance processes, minimize manual tasks, and improve oversight through superior system flows and data accuracy. Develop and execute an integration strategy (e.g., APIs, middleware, event-driven patterns where suitable), ensuring reliability, scalability, accountability, and explicit ownership. Establish and maintain comprehensive architecture documentation, process maps, and enablement resources to support global finance users and stakeholders. Ensure compliance with project methodologies, change control protocols, and operational best practices (testing, monitoring, incident handling, access management). Act as a trusted advisor to senior stakeholders, balancing business objectives with technical limitations and long-term sustainability. WHAT YOU BRING TO THE TABLE: A Bachelor’s or advanced degree in Computer Science, Information Systems, Accounting, Engineering, Business, or equivalent practical experience. 5+ years of progressive SAP hands-on experience in consulting and/or IT, including multiple large-scale, complex, global implementations. Demonstrated end-to-end experience in at least one full lifecycle SAP subscription billing deployment (Design, Build, Test, Support). Strong expertise in SAP S/4HANA Cloud, Subscription Management.

YOUR MISSION: As the Senior Partnerships Manager for Switzerland and Eastern Europe, you will spearhead the strategic development of our partner ecosystem in these dynamic and high-potential markets. Your primary responsibility will be to identify, cultivate, and expand key partnerships that are integral to enhancing our market presence, acting as the driving force behind our growth in these essential expansion regions. This role is tailored for a results-oriented professional who excels in navigating market-entry challenges and possesses a strong ambition to establish a significant regional presence. Collaborating closely with the EMEA leadership, you will be instrumental in defining our regional strategy and executing the tactical initiatives required to position Parloa as the premier Agentic AI solution in the Swiss and Central Eastern European markets.

Join Our Team at YepodaAt Yepoda, our mission is to deliver Clean K-Beauty Innovations from Korea to Europe, the UK, and the US, all while upholding our core values of quality and sustainability. Our skincare products are crafted with care in Korea, vegan, cruelty-free, and enriched with the finest natural and active ingredients.Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a dynamic beauty startup located in the vibrant heart of Berlin. Our products are accessible throughout Europe and, as of March 2025, at Sephora Europe both online and in over 250 retail locations. As a certified B Corp™, we are dedicated to creating a purpose-driven business. Our diverse team of over 120 talented individuals contributes to the exciting evolution of Yepoda.We are currently seeking a skilled DevOps Engineer to enhance our team. In this pivotal role, you will be instrumental in embedding security, compliance, and reliability into our cloud infrastructure and system integrations.

Join Us at ParloaAt Parloa, we aspire to be an iconic AI Platform company catering to Fortune 2000 enterprises. This is a unique opportunity to influence the future of enterprise AI. With our global enterprise clients, we are demonstrating the transformative power of our Agent Management Platform (AMP), which is evolving into the AI Agent Management layer for enterprise AI innovation.We are committed to constructing Europe’s premier engineering organization that sets the standard for engineering excellence.Our mission is straightforward: deliver robust, enterprise-grade, resilient, and reliable AI solutions swiftly. In a rapidly evolving market where multimillion-dollar sales cycles can be as brief as 1–2 months, speed is our competitive advantage. We are competing against major tech firms and agile AI-native startups, and now is the time to position Parloa as a global leader in Agentic AI Platforms.Our engineering team is developing a Composable Customer Experience Platform featuring Packaged Business Capabilities (PBCs), empowering clients to select between a turnkey solution or a composable toolkit that integrates seamlessly into their enterprise architecture.Our engineering organization, currently over 120 strong and rapidly expanding, is organized into Customer Experience Automation (CXA), Product Platform, and Technology Platform, collectively delivering a Composable Customer Experience Platform. Think of it like AWS's granularity, specifically designed to equip enterprises with speed, flexibility, and resilience.This is a once-in-a-decade chance to redefine how Agentic AI can revolutionize enterprises. To succeed, we need elite engineering leadership: bold, pragmatic, and dedicated to cultivating high-performing teams that achieve results swiftly and at scale.