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Experience Level
Experience
Qualifications
To be successful in this role, you should possess a strong understanding of IT systems and networks, along with excellent problem-solving skills. A degree in Computer Science or a related field is preferred, and experience with IT support and troubleshooting is essential.
About the job
Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise.
Role overview
This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position.
What you will do
Maintain and enhance IT infrastructure
Support team members with technical issues
Contribute expertise to improve technology processes
Requirements
Interest in technology and IT systems
Detail-oriented and proactive mindset
Ability to support a team with IT needs
About Intercom
Intercom is a leading communications platform that helps businesses connect with their customers through personalized messaging. Our mission is to make internet business personal, and we pride ourselves on our innovative culture and commitment to excellence.
Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise. Role overview This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position. What you will do Maintain and enhance IT infrastructure Support team members with technical issues Contribute expertise to improve technology processes Requirements Interest in technology and IT systems Detail-oriented and proactive mindset Ability to support a team with IT needs
At Intercom, we are revolutionizing customer service with AI technology, enabling businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands out as the most advanced tool available, ensuring businesses can provide seamless, always-on customer support. When paired with our Helpdesk, it transforms into the Intercom Customer Service Suite, offering AI-enhanced assistance for more complex queries that necessitate human intervention.Founded in 2011, Intercom serves nearly 30,000 global clients, setting a new benchmark in customer service excellence. Guided by our core values, we continually push limits, innovate with urgency, and deliver remarkable value to our customers.Berlin is a city that embodies the speed and creativity we value at Intercom. It boasts a unique blend of deep technical expertise and vibrant culture, making it an ideal location for innovative minds. Our proximity to R&D hubs in Dublin and London further enhances our collaborative spirit, attracting top talent eager to create groundbreaking products.We are on a mission to expand our Berlin team by hiring 100 professionals in the upcoming year across engineering, AI, data science, product management, and design. This is a prime opportunity to join us as foundational R&D talent in the region and make a significant impact as we strive to build the world’s leading customer agent!What is the opportunity?As a Software Engineer at Intercom, you will be at the forefront of solving real customer challenges through the smart and efficient application of your technical skills. You will collaborate with multidisciplinary product teams to develop both back-end and front-end systems, working closely with designers, product managers, researchers, and data analysts.We are navigating exciting scaling challenges and are constructing a robust platform where your expertise will be essential in areas like building a user-friendly messenger composer, rule matching, security, app availability, and machine learning, among others.What will I be doing?As an experienced engineer, your responsibilities will include:
Intercom is the leading AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, is the most sophisticated customer service AI agent available, enabling businesses to provide continuous, flawless customer support and significantly enhance their customer interactions. Fin can be integrated with our Helpdesk to create a comprehensive solution called the Intercom Customer Service Suite, which offers AI-enhanced assistance for more intricate or sensitive inquiries that necessitate human involvement.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards for customer service. Guided by our core values, we strive to push boundaries, work with speed and intensity, and consistently deliver outstanding value to our customers.At Intercom, we champion speed in everything we do, and we believe Berlin is the perfect city for individuals who share that passion. We are attracted to Berlin for its unique blend of top-tier technical talent and vibrant creative culture, all within a globally connected city that is close to our R&D centers in Dublin and London. It’s a place where exceptional technical talent flourishes, and where people from around the globe are eager to relocate and develop ambitious products.We aim to hire 100 talented individuals in Berlin over the coming year across engineering, AI, data science, product, and design. This is an exciting opportunity to join as foundational R&D talent in the region and make a lasting impact as we strive to create the world's leading customer agent!We are seeking a Senior Product Manager to join our team and help shape the future of business messaging and AI-driven customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that impact millions of people daily.What will I be doing?Take ownership of a significant product area or lead an important project.Gain a deep understanding of customer challenges through research, data analysis, and direct interactions — clearly articulating these challenges to your team.Manage the product roadmap, defining what should be built, when, and why, and communicate effectively to foster alignment and enthusiasm.Collaborate with engineers and designers to envision, develop, and launch solutions ranging from bold future concepts to focused iterations.Utilize AI to enhance your productivity, expedite product development, and amplify your team's impact.Assess the impact of your work through quantitative and qualitative analysis.
Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer interactions for businesses worldwide.Our advanced AI agent, Fin, empowers businesses to provide exceptional customer service effortlessly. Integrated with our Helpdesk, it forms the Intercom Customer Service Suite, designed to tackle complex queries effectively, blending AI efficiency with human touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the benchmark for customer service excellence. Our core values drive us to innovate rapidly and deliver unparalleled value consistently.We are passionate about speed and innovation at Intercom, and Berlin's unique combination of technical expertise and vibrant creative culture attracts us. This dynamic city, with its proximity to our R&D hubs in Dublin and London, is a thriving environment for top talent eager to create groundbreaking products.We are excited to expand our team in Berlin, aiming to hire 100 professionals across various domains including engineering, AI, data science, product, and design. This is a unique opportunity to be among the founding R&D members in the region and make a significant impact in building the world’s leading customer service agent!About the RoleWe are looking for a Senior Product Designer who will redefine product craftsmanship at Intercom.As a design-driven, AI-first tech company, we pride ourselves on having Fin as the most successful AI service agent available. Our mission is to transform the future of business-customer communication through innovative AI solutions. With millions of users, our design team is crucial in ensuring we deliver a world-class product.Why Join IntercomThe rapid evolution of AI is reshaping industries, and we are at the forefront of this transformation, particularly in the AI Agent market. Our aim is to redefine customer service standards with Fin, which will soon manage the majority of customer interactions.This evolution not only influences our product offerings but also our operational dynamics. Our team continually adapts, integrating AI into our design, development, and marketing strategies.At Intercom, design is integral to our identity. With a talented team of over 60 designers in R&D and branding, and co-founders with a design background, you will always have a voice in shaping our vision.
Position Overview: Germany PR SpecialistLocation: Berlin/AmsterdamAbout Plaud Inc.Plaud is on a mission to revolutionize the workplace by creating the most reliable AI work companion, enhancing productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered the trust of over 1,000,000 users globally. We aim to amplify human intelligence by developing next-generation infrastructure and interfaces that effectively capture, extract, and utilize insights from conversations, observations, and thoughts.Based in San Francisco and incorporated in Delaware, Plaud Inc. is at the forefront of merging human and AI intelligence through a unique blend of hardware and software. Committed to the highest standards of data security and privacy, we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.Discover more about Plaud by visiting our website and following us on Instagram, X, Facebook, LinkedIn, and YouTube.Why Join Us?At Plaud, you will have the opportunity to contribute to the future of human-AI interaction and shape the next generation of intelligence solutions.Be part of a rapidly growing, profitable company with a remarkable $250M revenue run rate achieved in just three years.Help define the future of human-AI collaboration.Engage with cutting-edge AI tools and directly influence our global expansion efforts.Collaborate with a team that values innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and rapid career growth.
Full-time|On-site|Berlin, Germany; Dublin, Ireland; London, England
Intercom builds tools that help businesses deliver better customer service, powered by artificial intelligence. Nearly 30,000 companies worldwide use Intercom’s products, including Fin, an AI customer service agent that works seamlessly with the Intercom Helpdesk as part of the Customer Service Suite. Since 2011, Intercom has focused on innovation and delivering value for clients. Role overview The AI Models Infrastructure Team within Intercom’s AI Group develops and maintains the core infrastructure that supports the company’s proprietary AI models. Intercom is hiring an Engineering Manager to lead this team. This is a technical leadership position working at the intersection of infrastructure and artificial intelligence. What you will do Guide a team of engineers building and operating the infrastructure for Intercom’s AI models Work closely with other teams to ensure the reliability and scalability of AI systems Support ongoing technical growth within the team and stay current with advances in AI Who we’re looking for Experience managing technical teams, ideally in AI or related fields Strong background in infrastructure or platform engineering Commitment to continuous technical development Locations Berlin, Germany Dublin, Ireland London, England Learn more About engineering at Intercom: https://intercom.engineering About Fin: http://fin.ai
Intercom is looking for a Lead Principal Product Designer in Berlin, Germany. This position plays a central part in shaping the direction of product experiences and setting standards for design quality across the company. Role overview This role focuses on designing user-centered solutions that support engagement and satisfaction. The Lead Principal Product Designer works closely with cross-functional teams, ensuring that design decisions align with broader product goals. Collaboration and influence Expect to collaborate with colleagues from various disciplines, bringing together different perspectives to create cohesive product experiences. In addition to hands-on design work, this position helps foster a culture of design thinking throughout the organization. Impact Your expertise will influence both the details of product design and the broader approach to design within Intercom. This is a pivotal role for someone ready to lead by example and elevate design standards company-wide.
Join the vibrant team at BHG Hospitality as a skilled Barkeeper / Bartender! We are seeking dynamic individuals who are passionate about mixology and delivering exceptional customer service. In this role, you will have the opportunity to craft unique beverages, engage with guests, and contribute to an inviting atmosphere. If you thrive in a fast-paced environment and enjoy working with a diverse clientele, this position is perfect for you!
At Intercom, we are revolutionizing customer service with our AI-driven solutions. Our flagship AI agent, Fin, empowers businesses to provide exceptional customer experiences by offering seamless, always-on support. Fin integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, designed to tackle complex queries that benefit from human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 global businesses by setting new benchmarks in customer service. Our core values drive us to innovate relentlessly, work with agility, and deliver unparalleled value to our clients.Berlin's dynamic environment, rich in technical talent and creative energy, aligns perfectly with our vision. We are excited to expand our team and invite top engineers from around the world to join us in shaping the future of customer communication.As we aim to recruit 100 professionals across various disciplines in Berlin, this is an exceptional opportunity to be part of a pioneering R&D team and make a significant impact in the rapidly evolving customer service landscape.What’s the opportunity?As a Principal Engineer at Intercom, you will spearhead the definition and execution of strategic initiatives within our engineering organization. Your role encompasses building both back-end and front-end systems while collaborating closely with designers, product managers, researchers, and data analysts. You will also mentor fellow engineers and work closely with Group Engineering Managers to shape technical strategies and leadership.Discover more about our engineering culture at intercom.engineeringWhat will I be doing?As a seasoned engineer, your responsibilities will include:Leading strategic projects within the R&D organization, utilizing your mastery of domain knowledge.Providing insights on project progress, risks, and challenges to engineering leadership, facilitating effective resource allocation and prioritization.
At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!
At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, dedicated to enhancing customer interactions for businesses worldwide.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI agent available, empowering businesses to provide uninterrupted, top-tier customer service. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service excellence. Our commitment to innovation is fueled by our core values: we embrace challenges, prioritize rapid execution, and consistently deliver exceptional value to our clients.Berlin captivates us with its unique combination of technical expertise and vibrant creativity, making it an ideal location for those who share our passion for speed and innovation. As we expand our presence in Berlin, we are eager to attract top-tier technical talent from around the globe to collaborate on ambitious projects that shape the future of customer engagement.This is an exciting time to join our mission as we aim to recruit 100 talented individuals in Berlin across various disciplines, including engineering, AI, data science, product management, and design. Be a part of our foundational R&D team and leave a lasting impact as we strive to create the world's leading customer agent!What’s the Opportunity?As a Senior Product Engineer at Intercom, you will play a pivotal role in addressing real customer challenges through the smart and efficient application of your technical expertise. You will integrate into one of our multidisciplinary product teams, contributing to both back-end and front-end system development while collaborating closely with designers, product managers, researchers, and data analysts.We are currently tackling numerous scaling challenges and building a robust platform. Your expertise will be instrumental in areas such as developing an intuitive messenger composer, optimizing rule matching, enhancing deliverability, ensuring security, maintaining app availability, and implementing machine learning solutions.
At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.
At Intercom, we are revolutionizing customer engagement with our cutting-edge AI Customer Service solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology.Our AI assistant, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide seamless, 24/7 support while enhancing customer interactions. When integrated with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution for complex queries that may require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service excellence. Our core values drive us to innovate rapidly, challenge the status quo, and consistently deliver outstanding value to our customers.Berlin is a hub for top-tier technical talent and vibrant creativity, making it the ideal location for those who thrive on speed and innovation. Our ambition is to expand our team with 100 new hires across various departments including engineering, AI, data science, product, and design. Join us now to be a founding member of our R&D team in Germany and make a significant impact as we develop the world's premier customer agent!Your Role:As a Senior Product Manager on the Web team, you will be pivotal in bringing the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your contributions will not only showcase our innovative products but also articulate our brand story and vision for the future of AI-driven customer service. This role is highly visible and will significantly influence how prospects and customers perceive our brand, our offerings, and their importance.We are looking for candidates with a background in product marketing or substantial experience in crafting engaging narratives through digital platforms. You are proactive and results-oriented, adept at driving projects, making informed decisions, and ensuring that every launch meets our high standards for design, clarity, and craftsmanship. Close collaboration with product marketing, designers, engineers, and brand teams will be essential to produce visually striking, narratively rich, and high-performance web pages.Key Responsibilities:Oversee the complete delivery of high-quality narrative and storytelling webpages, from initial concept to final launch.Translate messaging into engaging web experiences that resonate with our audience.
At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.What’s the Opportunity?As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.Your ResponsibilitiesAs a seasoned engineer, your contributions will include:Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.
Join our dynamic team at Intercom as a Senior Director of Engineering, where you will lead innovative engineering projects and drive advancements in our technology solutions. We are looking for a visionary leader who excels in a fast-paced environment and is eager to push the boundaries of what's possible in the software industry.
Intercom builds AI-driven customer service tools that help businesses offer strong support experiences. Our AI agent, Fin, powers always-on customer care and integrates with the Intercom Helpdesk as part of the Customer Service Suite. This platform handles complex queries and connects customers to human support when needed. Since 2011, nearly 30,000 businesses have chosen Intercom to improve their customer service operations. Role Overview The Senior Engineering Manager, Fin AI Agent, joins the Service Agent pillar in Berlin. This pillar includes 12 teams and continues to grow. The role involves leading one or two of the most strategically important work streams within this group. Team structures shift frequently, so flexibility and adaptability are essential. The broader market moves quickly, with AI-focused startups competing for the same ground, so high standards and comfort with rapid change are key. What You Will Do Own critical work streams from start to finish, ensuring meaningful impact beyond just meeting deadlines or maintaining team morale. Engage directly with the product and its challenges, this could include writing code, performing analyses, collaborating across functions, or helping team members overcome blockers. Form and lead new teams as priorities shift, often bringing together engineers who have not worked together before. Set clear expectations and build momentum, even under tight deadlines. Measure success by the real-world results your teams achieve. Who Thrives Here This role suits someone who enjoys high-pressure, fast-moving environments and is motivated by delivering real results. The work demands strong leadership, adaptability, and a willingness to get involved directly in technical and organizational challenges.
Intercom builds AI-powered customer service tools for businesses worldwide. Our flagship AI agent, Fin, helps companies deliver responsive support at any hour. Combined with our Helpdesk, these tools form the Intercom Customer Service Suite, which blends AI automation with human expertise for more complex questions. Since 2011, nearly 30,000 businesses have relied on Intercom to improve their customer experience. Our team values fast iteration, continuous learning, and delivering real value to clients. Role overview Intercom is hiring Senior AI Infrastructure Engineers in Berlin to design and scale the systems behind our next generation of AI products. The AI Infrastructure team works across the stack, from GPU-level programming to the user-facing agents that handle millions of support conversations each month. This group builds and maintains training pipelines and inference systems for custom models like Fin Apex, which are central to our AI offerings. Collaboration with a tight-knit, highly skilled team is part of the role. What you will do Develop and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Build and optimize inference services for low-latency, reliable customer experiences, covering autoscaling, request routing, and fallback mechanisms. Improve GPU-level performance by tuning kernels, increasing utilization, and identifying bottlenecks across both training and inference stacks. Work closely with machine learning scientists to implement new training and inference techniques. What we look for Demonstrated experience in model training or inference at scale, with strong skills in low-level GPU programming (such as CUDA or Triton). Experience across multiple areas is a bonus.
At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.
At Intercom, we are revolutionizing customer service with our innovative AI solutions, dedicated to helping businesses enhance their customer interactions.Our AI agent, Fin, stands as the most advanced customer service AI solution available, enabling businesses to offer unparalleled, round-the-clock support that significantly improves customer experiences. By integrating Fin with our Helpdesk, we deliver a comprehensive solution known as the Intercom Customer Service Suite, which is designed to handle complex inquiries that require a human touch.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to raising the bar for customer service. We are driven by our core values, which inspire us to push boundaries, innovate with urgency, and continuously provide exceptional value to our clients.What’s the Opportunity?We are seeking experienced Staff Product Engineers to join our AI Group, tasked with developing Intercom’s AI-driven products. In this role, you will collaborate closely with our ML Scientists and product teams to gain an in-depth understanding of our products, customers, and the machine learning technology stack we utilize.Our team is dedicated to defining new machine learning features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.As a product-focused unit, we work in collaboration with the Product and Design teams to ensure we deliver the best possible AI-enhanced product experiences. Our engineers are instrumental in facilitating rapid production, often transitioning to beta releases within weeks following successful offline tests.We are passionate about leveraging machine learning technologies, and our projects range from classic supervised models to cutting-edge unsupervised clustering algorithms, and innovative applications of transformer neural networks. We rigorously test and measure the genuine impact of each model we deploy on our customers.If you are an accomplished product engineer with a strong analytical mindset and hands-on experience with machine learning systems, we would love to connect with you!
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, stands as the premier customer service AI solution available, enabling businesses to provide round-the-clock, flawless customer support while significantly enhancing overall customer satisfaction. When integrated with our Helpdesk, it forms a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-driven assistance for more intricate or high-touch inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. By adhering to our core values, we continuously challenge conventions, build with agility and urgency, and consistently deliver exceptional value to our clients.What is the opportunity?The AI Group at Intercom is tasked with defining innovative machine learning features, researching suitable algorithms and technologies, and quickly deploying prototypes for our customers.We are highly product-oriented. Our team, consisting of over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning to beta testing within weeks following successful offline evaluations.We continually conduct experiments and measure the effectiveness of our AI features, employing both frequentist and Bayesian methodologies, creating dashboards for result tracking, and delving deeply into user interactions to understand success metrics amidst the complexities of stochastic AI products.We are seeking a passionate Analytics Engineer to join our AI Group and contribute to our ongoing efforts.What will I be doing?Data Platform Development: Design, develop, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data infrastructure.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to comprehend data requirements and ensure the delivery of accurate, reliable, and user-friendly data solutions.Data Strategy & Governance: Drive initiatives in data modeling, ownership of data quality, management of warehouses, and production support for key operational workflows.Advanced Analytics & Insights: Perform data analysis and develop custom models to inform strategic business decisions and measure performance.Automation & Optimization: Enhance the efficiency of data collection and reporting processes.
Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise. Role overview This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position. What you will do Maintain and enhance IT infrastructure Support team members with technical issues Contribute expertise to improve technology processes Requirements Interest in technology and IT systems Detail-oriented and proactive mindset Ability to support a team with IT needs
At Intercom, we are revolutionizing customer service with AI technology, enabling businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands out as the most advanced tool available, ensuring businesses can provide seamless, always-on customer support. When paired with our Helpdesk, it transforms into the Intercom Customer Service Suite, offering AI-enhanced assistance for more complex queries that necessitate human intervention.Founded in 2011, Intercom serves nearly 30,000 global clients, setting a new benchmark in customer service excellence. Guided by our core values, we continually push limits, innovate with urgency, and deliver remarkable value to our customers.Berlin is a city that embodies the speed and creativity we value at Intercom. It boasts a unique blend of deep technical expertise and vibrant culture, making it an ideal location for innovative minds. Our proximity to R&D hubs in Dublin and London further enhances our collaborative spirit, attracting top talent eager to create groundbreaking products.We are on a mission to expand our Berlin team by hiring 100 professionals in the upcoming year across engineering, AI, data science, product management, and design. This is a prime opportunity to join us as foundational R&D talent in the region and make a significant impact as we strive to build the world’s leading customer agent!What is the opportunity?As a Software Engineer at Intercom, you will be at the forefront of solving real customer challenges through the smart and efficient application of your technical skills. You will collaborate with multidisciplinary product teams to develop both back-end and front-end systems, working closely with designers, product managers, researchers, and data analysts.We are navigating exciting scaling challenges and are constructing a robust platform where your expertise will be essential in areas like building a user-friendly messenger composer, rule matching, security, app availability, and machine learning, among others.What will I be doing?As an experienced engineer, your responsibilities will include:
Intercom is the leading AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, is the most sophisticated customer service AI agent available, enabling businesses to provide continuous, flawless customer support and significantly enhance their customer interactions. Fin can be integrated with our Helpdesk to create a comprehensive solution called the Intercom Customer Service Suite, which offers AI-enhanced assistance for more intricate or sensitive inquiries that necessitate human involvement.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards for customer service. Guided by our core values, we strive to push boundaries, work with speed and intensity, and consistently deliver outstanding value to our customers.At Intercom, we champion speed in everything we do, and we believe Berlin is the perfect city for individuals who share that passion. We are attracted to Berlin for its unique blend of top-tier technical talent and vibrant creative culture, all within a globally connected city that is close to our R&D centers in Dublin and London. It’s a place where exceptional technical talent flourishes, and where people from around the globe are eager to relocate and develop ambitious products.We aim to hire 100 talented individuals in Berlin over the coming year across engineering, AI, data science, product, and design. This is an exciting opportunity to join as foundational R&D talent in the region and make a lasting impact as we strive to create the world's leading customer agent!We are seeking a Senior Product Manager to join our team and help shape the future of business messaging and AI-driven customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that impact millions of people daily.What will I be doing?Take ownership of a significant product area or lead an important project.Gain a deep understanding of customer challenges through research, data analysis, and direct interactions — clearly articulating these challenges to your team.Manage the product roadmap, defining what should be built, when, and why, and communicate effectively to foster alignment and enthusiasm.Collaborate with engineers and designers to envision, develop, and launch solutions ranging from bold future concepts to focused iterations.Utilize AI to enhance your productivity, expedite product development, and amplify your team's impact.Assess the impact of your work through quantitative and qualitative analysis.
Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer interactions for businesses worldwide.Our advanced AI agent, Fin, empowers businesses to provide exceptional customer service effortlessly. Integrated with our Helpdesk, it forms the Intercom Customer Service Suite, designed to tackle complex queries effectively, blending AI efficiency with human touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the benchmark for customer service excellence. Our core values drive us to innovate rapidly and deliver unparalleled value consistently.We are passionate about speed and innovation at Intercom, and Berlin's unique combination of technical expertise and vibrant creative culture attracts us. This dynamic city, with its proximity to our R&D hubs in Dublin and London, is a thriving environment for top talent eager to create groundbreaking products.We are excited to expand our team in Berlin, aiming to hire 100 professionals across various domains including engineering, AI, data science, product, and design. This is a unique opportunity to be among the founding R&D members in the region and make a significant impact in building the world’s leading customer service agent!About the RoleWe are looking for a Senior Product Designer who will redefine product craftsmanship at Intercom.As a design-driven, AI-first tech company, we pride ourselves on having Fin as the most successful AI service agent available. Our mission is to transform the future of business-customer communication through innovative AI solutions. With millions of users, our design team is crucial in ensuring we deliver a world-class product.Why Join IntercomThe rapid evolution of AI is reshaping industries, and we are at the forefront of this transformation, particularly in the AI Agent market. Our aim is to redefine customer service standards with Fin, which will soon manage the majority of customer interactions.This evolution not only influences our product offerings but also our operational dynamics. Our team continually adapts, integrating AI into our design, development, and marketing strategies.At Intercom, design is integral to our identity. With a talented team of over 60 designers in R&D and branding, and co-founders with a design background, you will always have a voice in shaping our vision.
Position Overview: Germany PR SpecialistLocation: Berlin/AmsterdamAbout Plaud Inc.Plaud is on a mission to revolutionize the workplace by creating the most reliable AI work companion, enhancing productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered the trust of over 1,000,000 users globally. We aim to amplify human intelligence by developing next-generation infrastructure and interfaces that effectively capture, extract, and utilize insights from conversations, observations, and thoughts.Based in San Francisco and incorporated in Delaware, Plaud Inc. is at the forefront of merging human and AI intelligence through a unique blend of hardware and software. Committed to the highest standards of data security and privacy, we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.Discover more about Plaud by visiting our website and following us on Instagram, X, Facebook, LinkedIn, and YouTube.Why Join Us?At Plaud, you will have the opportunity to contribute to the future of human-AI interaction and shape the next generation of intelligence solutions.Be part of a rapidly growing, profitable company with a remarkable $250M revenue run rate achieved in just three years.Help define the future of human-AI collaboration.Engage with cutting-edge AI tools and directly influence our global expansion efforts.Collaborate with a team that values innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and rapid career growth.
Full-time|On-site|Berlin, Germany; Dublin, Ireland; London, England
Intercom builds tools that help businesses deliver better customer service, powered by artificial intelligence. Nearly 30,000 companies worldwide use Intercom’s products, including Fin, an AI customer service agent that works seamlessly with the Intercom Helpdesk as part of the Customer Service Suite. Since 2011, Intercom has focused on innovation and delivering value for clients. Role overview The AI Models Infrastructure Team within Intercom’s AI Group develops and maintains the core infrastructure that supports the company’s proprietary AI models. Intercom is hiring an Engineering Manager to lead this team. This is a technical leadership position working at the intersection of infrastructure and artificial intelligence. What you will do Guide a team of engineers building and operating the infrastructure for Intercom’s AI models Work closely with other teams to ensure the reliability and scalability of AI systems Support ongoing technical growth within the team and stay current with advances in AI Who we’re looking for Experience managing technical teams, ideally in AI or related fields Strong background in infrastructure or platform engineering Commitment to continuous technical development Locations Berlin, Germany Dublin, Ireland London, England Learn more About engineering at Intercom: https://intercom.engineering About Fin: http://fin.ai
Intercom is looking for a Lead Principal Product Designer in Berlin, Germany. This position plays a central part in shaping the direction of product experiences and setting standards for design quality across the company. Role overview This role focuses on designing user-centered solutions that support engagement and satisfaction. The Lead Principal Product Designer works closely with cross-functional teams, ensuring that design decisions align with broader product goals. Collaboration and influence Expect to collaborate with colleagues from various disciplines, bringing together different perspectives to create cohesive product experiences. In addition to hands-on design work, this position helps foster a culture of design thinking throughout the organization. Impact Your expertise will influence both the details of product design and the broader approach to design within Intercom. This is a pivotal role for someone ready to lead by example and elevate design standards company-wide.
Join the vibrant team at BHG Hospitality as a skilled Barkeeper / Bartender! We are seeking dynamic individuals who are passionate about mixology and delivering exceptional customer service. In this role, you will have the opportunity to craft unique beverages, engage with guests, and contribute to an inviting atmosphere. If you thrive in a fast-paced environment and enjoy working with a diverse clientele, this position is perfect for you!
At Intercom, we are revolutionizing customer service with our AI-driven solutions. Our flagship AI agent, Fin, empowers businesses to provide exceptional customer experiences by offering seamless, always-on support. Fin integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, designed to tackle complex queries that benefit from human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 global businesses by setting new benchmarks in customer service. Our core values drive us to innovate relentlessly, work with agility, and deliver unparalleled value to our clients.Berlin's dynamic environment, rich in technical talent and creative energy, aligns perfectly with our vision. We are excited to expand our team and invite top engineers from around the world to join us in shaping the future of customer communication.As we aim to recruit 100 professionals across various disciplines in Berlin, this is an exceptional opportunity to be part of a pioneering R&D team and make a significant impact in the rapidly evolving customer service landscape.What’s the opportunity?As a Principal Engineer at Intercom, you will spearhead the definition and execution of strategic initiatives within our engineering organization. Your role encompasses building both back-end and front-end systems while collaborating closely with designers, product managers, researchers, and data analysts. You will also mentor fellow engineers and work closely with Group Engineering Managers to shape technical strategies and leadership.Discover more about our engineering culture at intercom.engineeringWhat will I be doing?As a seasoned engineer, your responsibilities will include:Leading strategic projects within the R&D organization, utilizing your mastery of domain knowledge.Providing insights on project progress, risks, and challenges to engineering leadership, facilitating effective resource allocation and prioritization.
At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!
At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, dedicated to enhancing customer interactions for businesses worldwide.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI agent available, empowering businesses to provide uninterrupted, top-tier customer service. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service excellence. Our commitment to innovation is fueled by our core values: we embrace challenges, prioritize rapid execution, and consistently deliver exceptional value to our clients.Berlin captivates us with its unique combination of technical expertise and vibrant creativity, making it an ideal location for those who share our passion for speed and innovation. As we expand our presence in Berlin, we are eager to attract top-tier technical talent from around the globe to collaborate on ambitious projects that shape the future of customer engagement.This is an exciting time to join our mission as we aim to recruit 100 talented individuals in Berlin across various disciplines, including engineering, AI, data science, product management, and design. Be a part of our foundational R&D team and leave a lasting impact as we strive to create the world's leading customer agent!What’s the Opportunity?As a Senior Product Engineer at Intercom, you will play a pivotal role in addressing real customer challenges through the smart and efficient application of your technical expertise. You will integrate into one of our multidisciplinary product teams, contributing to both back-end and front-end system development while collaborating closely with designers, product managers, researchers, and data analysts.We are currently tackling numerous scaling challenges and building a robust platform. Your expertise will be instrumental in areas such as developing an intuitive messenger composer, optimizing rule matching, enhancing deliverability, ensuring security, maintaining app availability, and implementing machine learning solutions.
At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.
At Intercom, we are revolutionizing customer engagement with our cutting-edge AI Customer Service solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology.Our AI assistant, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide seamless, 24/7 support while enhancing customer interactions. When integrated with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution for complex queries that may require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service excellence. Our core values drive us to innovate rapidly, challenge the status quo, and consistently deliver outstanding value to our customers.Berlin is a hub for top-tier technical talent and vibrant creativity, making it the ideal location for those who thrive on speed and innovation. Our ambition is to expand our team with 100 new hires across various departments including engineering, AI, data science, product, and design. Join us now to be a founding member of our R&D team in Germany and make a significant impact as we develop the world's premier customer agent!Your Role:As a Senior Product Manager on the Web team, you will be pivotal in bringing the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your contributions will not only showcase our innovative products but also articulate our brand story and vision for the future of AI-driven customer service. This role is highly visible and will significantly influence how prospects and customers perceive our brand, our offerings, and their importance.We are looking for candidates with a background in product marketing or substantial experience in crafting engaging narratives through digital platforms. You are proactive and results-oriented, adept at driving projects, making informed decisions, and ensuring that every launch meets our high standards for design, clarity, and craftsmanship. Close collaboration with product marketing, designers, engineers, and brand teams will be essential to produce visually striking, narratively rich, and high-performance web pages.Key Responsibilities:Oversee the complete delivery of high-quality narrative and storytelling webpages, from initial concept to final launch.Translate messaging into engaging web experiences that resonate with our audience.
At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.What’s the Opportunity?As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.Your ResponsibilitiesAs a seasoned engineer, your contributions will include:Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.
Join our dynamic team at Intercom as a Senior Director of Engineering, where you will lead innovative engineering projects and drive advancements in our technology solutions. We are looking for a visionary leader who excels in a fast-paced environment and is eager to push the boundaries of what's possible in the software industry.
Intercom builds AI-driven customer service tools that help businesses offer strong support experiences. Our AI agent, Fin, powers always-on customer care and integrates with the Intercom Helpdesk as part of the Customer Service Suite. This platform handles complex queries and connects customers to human support when needed. Since 2011, nearly 30,000 businesses have chosen Intercom to improve their customer service operations. Role Overview The Senior Engineering Manager, Fin AI Agent, joins the Service Agent pillar in Berlin. This pillar includes 12 teams and continues to grow. The role involves leading one or two of the most strategically important work streams within this group. Team structures shift frequently, so flexibility and adaptability are essential. The broader market moves quickly, with AI-focused startups competing for the same ground, so high standards and comfort with rapid change are key. What You Will Do Own critical work streams from start to finish, ensuring meaningful impact beyond just meeting deadlines or maintaining team morale. Engage directly with the product and its challenges, this could include writing code, performing analyses, collaborating across functions, or helping team members overcome blockers. Form and lead new teams as priorities shift, often bringing together engineers who have not worked together before. Set clear expectations and build momentum, even under tight deadlines. Measure success by the real-world results your teams achieve. Who Thrives Here This role suits someone who enjoys high-pressure, fast-moving environments and is motivated by delivering real results. The work demands strong leadership, adaptability, and a willingness to get involved directly in technical and organizational challenges.
Intercom builds AI-powered customer service tools for businesses worldwide. Our flagship AI agent, Fin, helps companies deliver responsive support at any hour. Combined with our Helpdesk, these tools form the Intercom Customer Service Suite, which blends AI automation with human expertise for more complex questions. Since 2011, nearly 30,000 businesses have relied on Intercom to improve their customer experience. Our team values fast iteration, continuous learning, and delivering real value to clients. Role overview Intercom is hiring Senior AI Infrastructure Engineers in Berlin to design and scale the systems behind our next generation of AI products. The AI Infrastructure team works across the stack, from GPU-level programming to the user-facing agents that handle millions of support conversations each month. This group builds and maintains training pipelines and inference systems for custom models like Fin Apex, which are central to our AI offerings. Collaboration with a tight-knit, highly skilled team is part of the role. What you will do Develop and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Build and optimize inference services for low-latency, reliable customer experiences, covering autoscaling, request routing, and fallback mechanisms. Improve GPU-level performance by tuning kernels, increasing utilization, and identifying bottlenecks across both training and inference stacks. Work closely with machine learning scientists to implement new training and inference techniques. What we look for Demonstrated experience in model training or inference at scale, with strong skills in low-level GPU programming (such as CUDA or Triton). Experience across multiple areas is a bonus.
At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.
At Intercom, we are revolutionizing customer service with our innovative AI solutions, dedicated to helping businesses enhance their customer interactions.Our AI agent, Fin, stands as the most advanced customer service AI solution available, enabling businesses to offer unparalleled, round-the-clock support that significantly improves customer experiences. By integrating Fin with our Helpdesk, we deliver a comprehensive solution known as the Intercom Customer Service Suite, which is designed to handle complex inquiries that require a human touch.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to raising the bar for customer service. We are driven by our core values, which inspire us to push boundaries, innovate with urgency, and continuously provide exceptional value to our clients.What’s the Opportunity?We are seeking experienced Staff Product Engineers to join our AI Group, tasked with developing Intercom’s AI-driven products. In this role, you will collaborate closely with our ML Scientists and product teams to gain an in-depth understanding of our products, customers, and the machine learning technology stack we utilize.Our team is dedicated to defining new machine learning features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.As a product-focused unit, we work in collaboration with the Product and Design teams to ensure we deliver the best possible AI-enhanced product experiences. Our engineers are instrumental in facilitating rapid production, often transitioning to beta releases within weeks following successful offline tests.We are passionate about leveraging machine learning technologies, and our projects range from classic supervised models to cutting-edge unsupervised clustering algorithms, and innovative applications of transformer neural networks. We rigorously test and measure the genuine impact of each model we deploy on our customers.If you are an accomplished product engineer with a strong analytical mindset and hands-on experience with machine learning systems, we would love to connect with you!
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, stands as the premier customer service AI solution available, enabling businesses to provide round-the-clock, flawless customer support while significantly enhancing overall customer satisfaction. When integrated with our Helpdesk, it forms a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-driven assistance for more intricate or high-touch inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. By adhering to our core values, we continuously challenge conventions, build with agility and urgency, and consistently deliver exceptional value to our clients.What is the opportunity?The AI Group at Intercom is tasked with defining innovative machine learning features, researching suitable algorithms and technologies, and quickly deploying prototypes for our customers.We are highly product-oriented. Our team, consisting of over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning to beta testing within weeks following successful offline evaluations.We continually conduct experiments and measure the effectiveness of our AI features, employing both frequentist and Bayesian methodologies, creating dashboards for result tracking, and delving deeply into user interactions to understand success metrics amidst the complexities of stochastic AI products.We are seeking a passionate Analytics Engineer to join our AI Group and contribute to our ongoing efforts.What will I be doing?Data Platform Development: Design, develop, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data infrastructure.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to comprehend data requirements and ensure the delivery of accurate, reliable, and user-friendly data solutions.Data Strategy & Governance: Drive initiatives in data modeling, ownership of data quality, management of warehouses, and production support for key operational workflows.Advanced Analytics & Insights: Perform data analysis and develop custom models to inform strategic business decisions and measure performance.Automation & Optimization: Enhance the efficiency of data collection and reporting processes.
Apr 13, 2026
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