Junior Partner Success Manager (w/m/d)

Role Overview As a Junior Partner Success Manager (w/m/d) at enpal in Berlin, the focus is on supporting partners throughout their journey with EFS. This includes onboarding, daily operations, and integrating financing solutions into their sales process. The role aims to build strong, lasting collaborations and ensure partners can use enpal’s tools effectively. This position involves close cooperation with Sales, Operations, and Product teams. Sharing market feedback and helping improve internal processes, tools, and resources are core parts of the job. The work environment values structure, responsibility, and proactive contributions. Key Responsibilities Customer & Installer Support Act as the main contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically to help with daily operations. Prioritize and escalate complex issues, collaborating with internal teams to find lasting solutions. Processes, Knowledge & Strategy Create and update support articles, FAQs, and onboarding materials to grow the knowledge base. Document recurring partner challenges and highlight opportunities to improve processes, tools, and collaboration. Share structured market feedback to help shape product and process development. Support the setup of a scalable partner success framework with clear standards, detailed documentation, and strong process quality.

As a Partner Success Manager (m/f/d), you will ensure that our partners successfully utilize EFS and maintain a long-term, fruitful collaboration with us. You will guide them from onboarding through their daily operations, assist with operational challenges, identify activation potentials, and ensure our financing solution is effectively integrated into the sales process.You will serve as the primary point of contact for our partners and their customers, acting as a vital lever for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will relay market feedback directly to the company and help continuously enhance our processes, tools, and knowledge base.This role is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a genuine impact in a dynamic environment.End Customer & Installer SupportYou will be the first point of contact for operational queries from installers, their sales teams, and end customers.You will address support requests promptly, methodically, and solution-oriented, ensuring reliable day-to-day support.You will prioritize and escalate complex cases appropriately and collaborate closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou will actively contribute to the expansion of our knowledge base by creating support articles, FAQs, and onboarding materials.You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.You will provide structured market feedback to enhance our products and internal processes.You will assist in building a scalable partner success framework with clear standards, thorough documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B Support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internally.You work in a structured and solution-oriented manner, maintaining an overview even with multiple simultaneous tasks.You are motivated to take on responsibility and push projects forward.

As a Senior Partner Success Manager (m/f/d), you will play a pivotal role in ensuring our partners effectively utilize EFS and maintain a successful long-term collaboration with us. You will support them from onboarding through their daily operations, assist with operational challenges, identify activation potential, and ensure that our financing solution is actively integrated into the sales process.In this role, you will be more than just a point of contact for our partners and their customers; you will be a key driver for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will channel market feedback back into our organization and help continuously refine our processes, tools, and knowledge base.This position is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a tangible impact in a dynamic environment.Customer & Installer SupportYou serve as the primary contact for operational inquiries from installers, their sales teams, and end customers.You process support requests swiftly, systematically, and solution-oriented, ensuring reliable assistance in day-to-day operations.You effectively prioritize and escalate complex cases, collaborating closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou actively enhance our Knowledge Base by creating support articles, FAQs, and onboarding materials.You document recurring challenges faced by partners and derive improvement potentials for processes, tools, and collaboration.You provide structured feedback from the market to inform the development of our products and internal processes.You help establish a scalable partner success setup with clear standards, robust documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internal teams.You work in a structured, solution-oriented manner and maintain oversight even when managing multiple topics simultaneously.You have a genuine desire to take on responsibility and make a difference in a dynamic environment.

As a Junior Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they use EFS solutions and build lasting business relationships. This role guides partners through onboarding and daily operations, helps resolve operational challenges, and ensures the financing solution fits smoothly into their sales activities. Serving as the main contact for both partners and their clients, this position shapes partner success, process quality, and business growth. Close collaboration with Sales, Operations, and Product teams is essential, as is sharing market feedback to improve internal processes, tools, and the knowledge base. This position suits those who enjoy taking responsibility, working methodically, and making a real impact within a growing company. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically, providing reliable day-to-day assistance. Prioritize and escalate complex cases as needed, working with internal teams to find lasting solutions. Processes, Knowledge & Strategy Expand the knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring partner challenges and identify areas for process or tool improvement. Deliver structured market feedback to aid product and process development. Help build a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

Join our dynamic team at scalablegmbh as a Junior Knowledge Manager, where you will play a vital role in managing and enhancing our clients' knowledge resources. This is an exciting opportunity for individuals who are passionate about client success and eager to contribute to innovative solutions.

About the Role Auto1 Group is looking for a Junior HR Business Partner to join the HR team in Berlin. This position supports HR projects and works closely with different departments to strengthen employee engagement and improve performance across the company. What You Will Do Assist with HR initiatives and daily operations Work alongside colleagues from various teams to address HR-related topics Help drive projects that focus on employee experience and performance Who We’re Looking For Interest in developing a career in human resources Motivation to learn and contribute within a collaborative team Strong communication and organizational skills

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

At Enpal, our mission is to install a solar system on every rooftop, a storage unit in every home, and an electric vehicle in every garage. We achieve this through an integrated solution for decentralized energy, ranging from solar panels and battery storage to wall boxes, smart meters, and heat pumps. The core of our operations is our AI-driven platform, Enpal.One+, which intelligently connects thousands of systems and optimizes energy consumption and feed-in on the energy market.Are you ready to contribute to solutions that deliver more than just promises and enhance the quality of life for thousands of households every day? What you help create at Enpal will provide clean energy for tomorrow and sustainably transform how we utilize energy.As a Junior Growth Operations Manager (w/m/d) in the WiM & Smart Meter division, you will ensure that our intelligent metering systems operate smoothly through all energy industry processes—swiftly, reliably, and digitally.

About the Role amcsgroup is hiring a Customer Success Manager (m/w/d) – ESG to join the team in Berlin (hybrid) or remotely from anywhere in Germany. This position focuses on supporting clients who use our digital solutions for environmental, health, safety, and sustainability management. What You Will Do Manage a personal portfolio of customers, building strong relationships with stakeholders at all levels. Conduct regular check-ins and business reviews to foster engagement and ensure clients gain value from our platform. Provide consulting services to help customers reach their goals, clearly separating advisory work from standard support. Monitor product usage and encourage effective adoption of our software solutions. Identify opportunities for upselling and cross-selling to support both customer benefit and revenue growth. Set up and maintain systems to track customer satisfaction (such as NPS and CSAT), using feedback to spot areas for improvement. Handle escalations and collaborate with internal teams to resolve customer concerns promptly. Maintain accurate CRM data, including up-to-date contact information and engagement status in tools like Salesforce. What We Are Looking For Background in the ESG sector. At least 5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally with B2B SaaS products. Fluency in both German and English; additional languages are welcome. Comfort with technical topics and experience guiding customers through software solutions. Track record of delivering excellent customer service, including proactive follow-up and escalation management. Location This position can be based in Berlin (hybrid) or fully remote within Germany.

About the Role Thalia Buch GmbH is looking for a Junior Manager of Campaigns & Promotions (m/w/d) to support the Brand Development & Marketing Services team in Berlin. This role focuses on helping plan, run, and review marketing campaigns and promotions that strengthen the Thalia brand and reach customers in meaningful ways. What You Will Do Assist with organizing and launching marketing campaigns and promotional activities Help track campaign performance and gather insights for future improvements Work closely with team members to ensure campaigns align with brand goals Location This position is based in Berlin.

About Enpal Enpal works toward a future where every home can generate and manage its own clean energy. The company offers a full range of decentralized energy solutions, including solar panels, battery storage, wall boxes, smart meters, and heat pumps. Enpal's AI-powered platform, Enpal.One, connects thousands of energy systems and helps optimize electricity usage and feed-in on the energy market. Impact and Purpose Work at Enpal directly supports households in accessing clean energy and improving daily life. The solutions built here help shape a more sustainable energy landscape and drive real change in how energy is used and shared.

Ihre AufgabenOnboarding und Aktivierung neuer Kunden: Begleiten Sie neue Kunden in den entscheidenden ersten Monaten nach Vertragsunterzeichnung, um sicherzustellen, dass sie unsere hochmodernen Telematik- und Dashcam-Lösungen erfolgreich implementieren und effizient nutzen.Strategische Kundenbetreuung: Als primärer kommerzieller Ansprechpartner unterstützen Sie Ihre Kunden dabei, den vollen Nutzen aus unserer SaaS-Plattform sowie unseren Telematiklösungen zu ziehen.Kundenlebenszyklus-Management: Pflegen Sie die Kundenbeziehungen über die ersten Monate hinaus, um langfristige Bindungen aufzubauen und eine hohe Kundenzufriedenheit sicherzustellen.Up- und Cross-Selling-Möglichkeiten: Basierend auf den Profilen und Bedarfen der Kunden identifizieren Sie Chancen zur Erweiterung bestehender Lösungen, um die Kundenbeziehung langfristig zu stärken.Zusammenarbeit mit internen Teams: Engagieren Sie sich in der Zusammenarbeit mit den Abteilungen Vertrieb, Produkt, Finanzen und Kundenservice, um einen reibungslosen Ablauf der Kundenbetreuung zu garantieren.

CHECK24 is hiring a (Junior) Product Manager (m/w/d) for the Supplier Aviation team in Berlin. The focus is on enhancing aviation services and driving product growth by working closely with both internal teams and external suppliers. Key responsibilities Analyze market trends to guide product decisions Partner with suppliers to build strong relationships and improve offerings Support product development from initial concept through launch Work with cross-functional teams to create solutions that address customer needs Requirements Interest in aviation and product management Motivation to learn and develop within the field Ability to contribute effectively in a team environment This role is based in Berlin.

Customer Success Manager (m/w/d) – EHSStandort: Berlin (hybrid) oder Deutschland (remote)Gestalten Sie die Zukunft der nachhaltigen Software mit uns!Unsere Mission bei amcsgroup besteht darin, EHS- und ESG-Stakeholder miteinander zu verbinden, zu begeistern und zu inspirieren. Durch unsere innovativen digitalen Lösungen schaffen wir Klarheit und Orientierung in den Bereichen Arbeitssicherheit, Umweltmanagement, Qualität und Nachhaltigkeit. Seien Sie Teil unserer Vision und helfen Sie uns, sichere und umweltfreundliche Geschäftspraktiken voranzutreiben – unterstützt von modernster Software.Wir suchen eine motivierte und kundenorientierte Persönlichkeit, die als Customer Success Manager (m/w/d) im Bereich EHS unser Team verstärkt. In dieser Position sind Sie verantwortlich für ein eigenes Kundenportfolio, pflegen enge Beziehungen zu Ansprechpartnern auf allen Ebenen und agieren als vertrauensvolle Beraterin oder Berater. Ihr Ziel ist es, langfristigen Kundenerfolg zu gewährleisten, die Produktnutzung zu fördern und neue Potenziale zu identifizieren.Ihre Hauptaufgaben:Durchführung regelmäßiger Kunden-Check-ins und Business Reviews zur Stärkung der Beziehungen und Förderung einer nachhaltigen Kundenbindung.Bereitstellung wertvoller Beratungsdienstleistungen zur Unterstützung der Kunden bei der Erreichung ihrer Ziele und klare Unterscheidung zwischen Beratung und Standard-Support.Überwachung der Produktnutzung, um sicherzustellen, dass Kunden die Plattform effizient nutzen.Identifikation von Upsell- und Cross-Sell-Potenzialen zur Unterstützung des Umsatzwachstums und um sicherzustellen, dass Kunden relevante Produktangebote nutzen.Aufbau und Pflege von Systemen zur Bewertung der Kundenzufriedenheit (z. B. NPS, CSAT), um Engagement und Zufriedenheit zu messen sowie Verbesserungspotenziale zu erkennen.Effektives Management von Eskalationen und enge Zusammenarbeit mit internen Teams zur schnellen und effizienten Lösung von Kundenanliegen.Sicherstellung der Datenqualität im CRM, einschließlich der Pflege korrekter und aktueller Kundendaten in Systemen wie Salesforce.Ihr Profil:Berufserfahrung im Bereich EHS.Mindestens 5 Jahre Erfahrung im Customer Success, Account Management oder in einer vergleichbaren kundenorientierten Rolle, idealerweise im B2B-SaaS-Umfeld.Fließende Deutsch- und Englischkenntnisse, weitere Sprachen sind von Vorteil.Technische Affinität und Erfahrung darin, Kunden durch Softwarelösungen zu führen und beratend zu unterstützen.Nachgewiesene Fähigkeit, exzellenten Kundenservice zu bieten und proaktive Follow-ups sowie Eskalationen zu managen.

auto1 Group is looking for a Junior Facility Manager (d/m/w) to help keep operations running smoothly at our Berlin location. This role supports the daily management of our facilities and helps maintain a productive, safe workplace. What you will do Assist with the day-to-day coordination of facility activities Monitor the performance of building systems and spaces Support vendor management, including communication and scheduling Help ensure compliance with health and safety standards Contribute to projects that improve our work environment What we are looking for Motivation to learn and grow in facility management Attention to detail and a proactive approach Ability to work well with others and communicate clearly Interest in supporting a well-organized, safe workplace This position offers a chance to build experience in facility management within a supportive team at auto1 Group in Berlin.

Join our dynamic team at saltz as a Junior Sales Manager in the field, where you'll have the opportunity to engage directly with clients and drive sales growth. This role is ideal for individuals looking to kickstart their career in sales within a vibrant and innovative environment.

Scout24 AG is looking for a Junior Account Manager (m/w/d) to join the finance products team in Berlin. This position focuses on working with clients to understand their financial needs and provide suitable solutions. The role combines account management, relationship building, and supporting the sales team to help drive revenue. Key responsibilities Collaborate directly with clients to identify and address their finance product requirements Manage and develop client accounts, focusing on satisfaction and long-term retention Assist the sales team with account-related tasks to help meet growth targets What we look for Interest in finance and financial products Strong communication skills Motivation to learn and contribute to team goals Enthusiasm for new challenges This role offers the opportunity to build a career in finance products while working with experienced colleagues at Scout24.

Join our dynamic team at scalablegmbh as a Client Success Associate specializing in Wealth Management and B2B2C solutions. In this full-time role based in Berlin, you will play a pivotal part in ensuring our clients achieve success through our innovative financial offerings.Your responsibilities will include: building strong relationships with clients, understanding their needs, and providing expert support to help them maximize the value of our services. If you are enthusiastic about client success and have a proven track record in a similar field, we want to hear from you!

Join our dynamic team at domusconsult as a Junior Auditor / Audit Manager specializing in Real Estate. In this role, you will be responsible for conducting comprehensive audits, ensuring compliance with regulations, and providing insightful financial guidance to our clients in the real estate sector. This is a fantastic opportunity to grow your expertise in audit management while working in a collaborative environment.

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.