Senior Backend Software Engineer - Join Doctolib in Berlin (x/f/m)

Be a Part of Our Vision at Doctolib!Your RoleWe are seeking a dedicated Senior Backend Software Engineer to join our newly established team focusing on user rights and permission management. In this pivotal role, you will set the benchmark for access control within the Doctolib platform, safeguarding sensitive user and financial data while facilitating efficient workflows for healthcare professionals.Your key responsibilities will include:Developing Advanced Authorization Systems: Create and deploy scalable authorization frameworks, incorporating role-based and API-driven controls that cater to both clinical and financial functionalities.Modernizing Legacy Systems: Streamline and enhance legacy access models (such as EHR authorizations) to ensure compliance with data protection and privacy regulations.Cross-functional Collaboration: Partner closely with product, legal, and data protection teams to deliver privacy-compliant solutions.API Development: Design and manage robust APIs for permissions and authorization, enabling extensive platform integration.Implementing Access Control: Establish access control measures for emerging roles, such as Medical Front Assistant and new Clinical & Financial administrative positions.About Our Technology LandscapeOur solutions are built on a fully cloud-native platform supporting web and mobile app interfaces, multilingual capabilities, and tailored to meet country and healthcare specialty requirements. We are modularizing our platform to operate within a distributed architecture through reusable components.Our technology stack includes Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.We utilize AI ethically across our products to empower both patients and healthcare professionals. Discover our AI vision here and learn about our inaugural AI hackathon here!

Join Our Mission at Doctolib!Are you passionate about solving technical challenges and leading teams to success? Welcome to Doctolib!As the Technical Support Team Lead, you will oversee a dedicated team that assists healthcare professionals and clinics in utilizing our B2B SaaS solution—from onboarding to ongoing support.Your Impact: You will ensure that our healthcare customers can rely on Doctolib daily, swiftly resolving technical issues and continuously improving your team's performance.

About Us Join our dynamic international team at Doctolib, based in Berlin, where we are devoted to enhancing the performance, features, and design of our essential healthcare product, the Scheduling System. Over the past decade, Doctolib has experienced remarkable growth by prioritizing pragmatic solutions and avoiding unnecessary optimizations. To sustain our momentum, we are focusing on performance as a key priority and are continuously evolving the architecture of our core features to accommodate future demands. We are currently re-engineering our Appointments Management Service from the ground up, utilizing modern event-driven, distributed technologies in line with our updated technology strategy. This pivotal service will revolutionize the way Care Teams manage appointments, ensuring patients receive quicker access to care.

Join Our Mission at Doctolib!Are you passionate about technology, customer service, and ensuring client success? Take the next step in your career with Doctolib as a Technical Onboarding Consultant!In this role, you will facilitate a seamless onboarding experience for our users through data migration and IT infrastructure checks. You will be involved in the customer journey from the outset, assisting practices and hospitals in adopting our products alongside our deployment teams and healthcare professionals that you will provide technical guidance to. As you progress, we will collaboratively expand your portfolio of supported products, enhancing the diversity of your daily tasks.

Join Our Mission at Doctolib! Be a part of shaping the future of healthcare with us – digital, accessible, and better for everyone. As a Customer Success Representative (m/f/x), you will play a crucial role in supporting your team, ensuring that our operations run smoothly. You will efficiently handle customer inquiries, maintain high data quality, and create the foundation for long-lasting customer satisfaction and sustainable growth.With your dedication, you will help healthcare professionals streamline their daily tasks, allowing them to focus on what truly matters: providing the best possible care for their patients.Your ResponsibilitiesOperational Support: Ensure smooth daily operations by executing standardized processes while managing your customer portfolio.Inquiry Assessment: Evaluate incoming customer requests, coordinate their escalation within the team, and ensure efficient processing.Data Quality Assurance: Maintain and update relevant customer data, documenting interactions and important information systematically.Product Configuration: Set up and optimize product settings in Doctolib to enhance customer experience.Customer Journey Support: Assist customers through all phases of collaboration, including contract completions, cancellations, and organizational topics like license transfers.Team Collaboration: Work closely with your team to implement operational priorities and contribute to goals such as customer satisfaction, retention, and growth.

Join Doctolib as a Medical Data Intern in our Terminology and Ontology team within the Medical Excellence department, where you will play a critical role in medical initiatives that directly impact public health. Collaborating closely with healthcare professionals, including doctors and physiotherapists, you will contribute to the development of our Patient Mobile App in Italy, which empowers patients to schedule appointments, manage their health data, and stay informed about health topics.Your responsibilities will include:Collecting and formatting various sets of terms needed to describe pathologies, allergies, and treatments using standard terminologies such as ICD10 and SNOMED CT.Adapting these terms into patient-friendly language.Translating labels from English to Italian.Selecting and validating terms in consultation with medical experts.Sharing your findings and methodologies with both the terminology and product teams.Delivering the finalized terms to the tech teams in the appropriate format.

Join Doctolib as a Senior Software Engineer specializing in JVM, Ruby, and React. In this pivotal role, you will design, develop, and optimize our software solutions to enhance healthcare accessibility across Europe. Collaborate with a talented team of engineers and play a key role in driving innovation in our technology stack.

Your ImpactJoin our dynamic DIAL team within the Phone Assistant domain as a Senior Software Engineer. Your mission is to transform patient access to care and optimize daily practice management for healthcare providers through our innovative Phone Assistant solution.You'll collaborate within a feature team to develop cutting-edge AI-driven voice services that enhance phone interactions for millions of users in Germany, France, and Italy.At Doctolib, being part of our tech team means you are building impactful products and features aimed at improving the everyday experiences of care teams and patients alike.

Doctolib is hiring a Software Engineer with solid experience in Java and Kotlin. This position is based in Berlin and centers on building digital products that support both patients and healthcare professionals across Europe. Role overview This role involves working on software that aims to improve healthcare access and efficiency. The team values collaboration and a shared commitment to making a difference in the medical field. What you will do Collaborate with team members to design and implement new product features Develop and maintain applications using Java and Kotlin Help create solutions that make healthcare services easier to access and manage Location This role is based in Berlin, Germany.

Join Our Mission at Doctolib!Together, we are shaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Specialist (m/f/d), you will be a subject matter expert in your team, significantly contributing to the success of your client portfolio with your knowledge. You will develop compelling business arguments, support your team in challenging situations, and continuously optimize processes and methods for even better results and more satisfied clients.Your dedication helps healthcare professionals ease their daily tasks so they can focus on what truly matters: providing the best care for their patients. Your Responsibilities:Be a Subject Matter Expert: Bring in-depth commercial and technical expertise to actively support achieving the goals of your client portfolio.Manage Key Accounts: Apply proven methods for key account management, including regular business meetings, strategic planning, and tailored support concepts.Drive Revenue Growth: Conduct contract expansions, articulate client benefits, and assist with commercial implementation.Coach and Empower Team Members: Share best practices and provide methodological support in demanding client and contract situations.Enhance Work Processes: Identify improvement potentials, implement them, and thus increase the effectiveness and scalability of customer support.Collaborate Across Departments: Work with relevant stakeholders to address recurring issues and continuously improve overall customer care. Your ProfileA quick note: If you feel that your skills fit this job description even if you don't meet every single requirement, we encourage you to apply!To join our team, you should have:

Join Our Mission at Doctolib! As a leading force in digital healthcare across Europe, Doctolib is at the forefront of transforming healthcare access for millions, boasting over 2,900 dedicated employees in four countries. If you are passionate about sales and eager to make a genuine impact with a meaningful product, this is your chance to contribute to the digitalization of healthcare. Become part of our success story! As a Sales Executive (x/f/m) for the Berlin/Brandenburg region, you will be pivotal to our growth in the healthcare market. Your persuasive sales skills will help you win over doctors and medical facilities to Europe’s leading e-health platform, actively shaping the future of healthcare. (Full-time position) Your Responsibilities – Shape the Future with Us Independent Sales Management: You will oversee the entire sales process from initial contact to successful closure. Revenue & Growth: You are responsible for maintaining and growing revenue (MRR) in your region. Customer-Centric Consultation: Analyze the needs of doctors, understand their challenges, and inspire them with our digital solutions. Data-Driven Performance Tracking: Regularly monitor your performance using Salesforce and leverage data to refine your sales strategy. Your Qualifications – The Key to Success at Doctolib Sales Experience: You have at least 2-3 years of sales experience (preferably in field sales and B2B). Acquisition Skills: You excel in acquisition and pitching. Energy & Persuasiveness: High energy levels, a passionate sales approach, and a confident, professional demeanor. Entrepreneurial Mindset: Results-oriented, highly organized, and focused even in challenging situations. Top-Level Communication: Excellent verbal and written communication skills in German (C1 level or higher).

Join doctolib as an Employer Brand Lead, where you will be at the forefront of shaping our company’s image as a top employer in the healthcare industry. You will be responsible for developing and executing innovative employer branding strategies that resonate with our core values and attract top talent. This role requires a creative mindset and strong communication skills to engage with potential candidates and enhance our brand presence across various platforms.

Join Our Mission at Doctolib! We are seeking a passionate Senior Inside Sales Manager (x/f/m) – eHealth for our Berlin location. Are you ready to help transform and digitize the healthcare sector with us? Do you want to play a crucial role in driving our nationwide growth in Germany with a product that adds value to society and makes a significant impact? Accept our challenge, join our success story, and work alongside approximately 3,000 motivated colleagues in France, Germany, and Italy. Apply now! Your Responsibilities You will manage the entire sales process from initial contact (Cold Calling) to contract closure. You will be primarily responsible for our revenue (MRR), activities, and growth in your region. You will independently acquire physicians and act as a concept consultant to analyze and understand their needs and challenges, thereby creating real value with our product. You will regularly track your sales reporting and forecasting using Salesforce to measure your success. Your Profile Quick note: If you don't perfectly match the profile described below but believe this job aligns with your skills, we encourage you to apply anyway! To become part of our team, you should bring: A comfort with phone solicitation and the ability to engage our clients with your sales talent. A results-oriented mindset and a unique knack for working with people. A curious nature and the ability to self-motivate. A strong understanding of healthcare challenges and solutions.

Join our dynamic Sales Hospital team in Berlin, Cologne, or Hamburg. In this role, you will be entirely responsible for driving Doctolib's growth in your region, guiding clinics, hospitals, and medical centers through their digital transformation in healthcare.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI with human expertise, enabling contact centers to uncover valuable customer insights, streamline conversations and processes, and empower team members to operate more efficiently. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and the mastermind behind Google X, Waymo, and Udacity, our leadership team includes CEO Ping Wu, co-founder of Google Contact Center AI, alongside Tim Shi, an early member of OpenAI. We have gathered a stellar team of AI and machine learning specialists, market leaders, and esteemed investors such as Andreessen Horowitz, Greylock Partners, and Sequoia, along with former AT&T CEO John Donovan. Our esteemed clientele features renowned brands like Intuit, Cox Communications, Hilton, and Carmax, and we have been honored by Forbes and Bain Consulting as one of the premier private AI companies globally. Embark on an exhilarating journey with us as we revolutionize the contact center workforce through AI. The future of work is here, and it begins at Cresta!

Join Us in Shaping the Future of HealthcareAre you passionate about technology and eager to delve deep into the German healthcare IT landscape? If so, you've come to the right place.As part of our Technical Services team, you will work at the intersection of our Doctolib platform and the German healthcare IT system. Your role will involve solving complex integration challenges, assisting our clients with technical issues, and ensuring a seamless integration of Doctolib into our clients' infrastructures.You don’t need to know everything from day one. With your solid foundational skills and eagerness to learn, we will support you in familiarizing yourself with topics such as telematics infrastructure and APIs/connectors.

At Doctolib, we pride ourselves on fostering a dynamic engineering environment where innovation thrives. Our mission is to enhance the lives of healthcare professionals and patients alike. We are seeking a Senior Site Reliability Engineer to ensure our production systems operate seamlessly, playing a crucial role in supporting the rapid expansion of Doctolib's services. Your Responsibilities As a Senior Site Reliability Engineer within the Core Reliability & Observability team, you will be instrumental in defining the company's observability strategy and maintaining the reliability, debuggability, and scalability of our platform. This position bridges infrastructure, developer experience, and product engineering, focusing on developing and enhancing the core elements of logging, metrics, tracing, and alerting across our organization. Lead the implementation of an observability strategy across the platform, emphasizing scalable, developer-friendly logging and tracing solutions. Identify and spearhead cross-functional reliability initiatives to enhance incident detection, response, and postmortem analysis capabilities. Participate in the on-call rotation and actively work on improving our on-call experience by optimizing alerting, minimizing noise, and providing actionable telemetry. Who You Are You could be our next teammate if you possess: A minimum of 3 years of hands-on experience with large-scale production platforms. Demonstrated proficiency with cloud platforms such as AWS, Azure, or Google Cloud. A strong understanding of containerization and orchestration technologies (Docker and Kubernetes). A deep knowledge of Helm for managing Kubernetes manifests and ArgoCD for GitOps workflows. Extensive expertise in observability tooling and architecture, including: Logging: Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Logstash, Vector. Tracing: OpenTelemetry or proprietary APMs. Metrics: Prometheus, Thanos, Datadog, or equivalent. Proficiency in at least one programming language (e.g., Ruby, Python, Go, Java) and a strong grasp of infrastructure as code principles. Experience with monitoring and observability tools.

About the Role Doctolib is hiring a Sales Development Representative based in Berlin. This position focuses on connecting with potential clients, understanding their needs, and presenting Doctolib’s solutions. The work supports both the growth of our client base and broader access to healthcare services.

Join Our Mission to Transform HealthcareBe part of a dedicated team of innovators at Doctolib as we revolutionize healthcare accessibility!As a member of our tech department, you will play a key role in creating cutting-edge products and features that enhance the lives of healthcare professionals and patients alike. We thrive in an agile environment, collaborating closely with product, design, and business teams.Your Role as a Senior AI EngineerWe are seeking a Senior AI Engineer (Python) to join our Conversational AI (CAI) team within the Practice Efficiency domain.In this position, your primary goal will be to develop and expand our Phone Assistant product, aiming to transform patient access to care and streamline daily operations for practitioners. Leverage state-of-the-art technologies in AI, NLP, and speech recognition to create exceptional user experiences and scale your innovations to millions of users.

Doctolib is looking for a Senior Lead of Sales Operations (m/f/x) to join the Berlin team. This role plays a key part in supporting Doctolib’s growth by working closely with Sales Leadership to develop strategy and harness AI for greater sales productivity. The position sits within the Sales organization and emphasizes structure, analytics, and clarity to help advance Doctolib’s mission of improving healthcare access. Role overview Shape strategy and drive growth: Identify new opportunities for the German Sales team, define strategic direction with Sales Leadership, and coordinate cross-functional work with other departments. Build reporting and performance tools: Design and refine reporting systems such as Metabase, Salesforce, and Tableau to support both daily operations and strategic reviews. Deliver data-driven insights: Analyze sales data to challenge current practices and turn findings into actionable improvements, collaborating with teams to implement changes. Apply AI to sales operations: Evaluate current processes and seek ways to optimize and automate workflows using AI, aiming to increase sales team efficiency. Partner with senior stakeholders: Work with Sales Leadership, the VP of Customer, and Product Marketing Leadership to translate business needs into initiatives for the Sales Operations roadmap. Location This position is based in Berlin, Germany.