Principal Engineer, Fin AI Agent

Join Intercom as a Principal Engineer focusing on our Fin AI Agent, where you'll play a crucial role in shaping the future of financial technology. You will lead the design and development of AI-driven solutions that enhance customer engagement and streamline financial processes.

Intercom builds AI-driven customer service tools that help businesses offer strong support experiences. Our AI agent, Fin, powers always-on customer care and integrates with the Intercom Helpdesk as part of the Customer Service Suite. This platform handles complex queries and connects customers to human support when needed. Since 2011, nearly 30,000 businesses have chosen Intercom to improve their customer service operations. Role Overview The Senior Engineering Manager, Fin AI Agent, joins the Service Agent pillar in Berlin. This pillar includes 12 teams and continues to grow. The role involves leading one or two of the most strategically important work streams within this group. Team structures shift frequently, so flexibility and adaptability are essential. The broader market moves quickly, with AI-focused startups competing for the same ground, so high standards and comfort with rapid change are key. What You Will Do Own critical work streams from start to finish, ensuring meaningful impact beyond just meeting deadlines or maintaining team morale. Engage directly with the product and its challenges, this could include writing code, performing analyses, collaborating across functions, or helping team members overcome blockers. Form and lead new teams as priorities shift, often bringing together engineers who have not worked together before. Set clear expectations and build momentum, even under tight deadlines. Measure success by the real-world results your teams achieve. Who Thrives Here This role suits someone who enjoys high-pressure, fast-moving environments and is motivated by delivering real results. The work demands strong leadership, adaptability, and a willingness to get involved directly in technical and organizational challenges.

Senior Product Engineer (AI Agents) Permanent Position, Full-time · Berlin (Hybrid) MAKE A MEANINGFUL IMPACT At charles, we empower numerous brands to connect with their loyal customers through engaging conversations every day, whether it’s socks, pet food, or cosmetics. As a Senior Product Engineer at charles, you will play a pivotal role in advancing our product and infrastructure, driving the transformation of conversational AI. You will collaborate with engineers, product managers, and designers to develop scalable, high-performance systems that address real customer needs. Your work will lead to dependable, data-driven solutions that cater to millions of users, pushing the frontiers of AI-driven messaging commerce. YOUR KEY RESPONSIBILITIES Identify and tackle high-impact challenges, utilizing product and business insights to prioritize effectively. Develop and refine AI-enhanced conversational features, leveraging LLMs to foster meaningful customer interactions. Enhance the Charles API to integrate messaging capabilities with CRMs, CDPs, and shop systems. Create clear, maintainable documentation and uphold the integrity of well-tested code. Monitor system performance and implement data-driven enhancements. Conduct code reviews with peers and contribute to the overall growth of the company. Break down product initiatives into manageable technical tasks and accurately estimate the workload. IDEAL CANDIDATE PROFILE 5+ years of experience in software engineering. Proficiency in Node.js and TypeScript (preferred) or another high-level programming language such as Java, Go, Rust, or Python. Strong product and business acumen: A keen understanding of customer needs, focusing on solving the right problems rather than just building technically intriguing solutions. Experience or a strong interest in working with LLMs and AI to develop products (prompt engineering, AI APIs, understanding practical limitations). Experience deploying and managing applications on cloud platforms, preferably GCP. A testing-focused mindset with strong monitoring abilities and the capacity to write reliable, scalable code. Data-driven decision-making skills and creativity in tackling challenges. Excellent communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders. Mentoring abilities to foster team growth as we expand.

About the CompanyAndercore is an innovative AI-driven trading platform revolutionizing industrial supply chains in sectors such as infrastructure, energy, and construction materials. Our platform seamlessly connects vetted suppliers from Asia, Europe, and the GCC region with local demand, offering a single integrated solution.Leveraging our proprietary AI stack, we digitize and automate the entire lifecycle of materials trade—from procurement and pricing to inventory management, logistics, and embedded financing—eliminating countless manual and relationship-driven processes in favor of real-time orchestration.Our platform provides buyers with instant quotes, dependable availability, and predictable delivery through a unified operating system. Suppliers benefit from precise forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. By partnering with leading brands, we facilitate both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.Scaling to triple-digit-million GMV and operating in six international markets, we are rapidly moving towards profitability. With a passionate team of over 80 professionals based in Berlin (HQ) and Asia, we are developing the world's first industrial-grade AI operating system for materials, redefining operations in one of the globe's largest and most essential industries.Backed by top-tier investors and global institutional banking partners, we recently secured $40 million in Series B funding from Atomico, Project A, and Invent Capital, with institutional backing from Commerzbank and KfW.Join our tech team and collaborate with a group of ambitious and knowledgeable engineers, tackling complex problems while gaining exposure to commercial aspects.The Tech Stack: Python, LangGraph, LLM APIs (OpenAI, Anthropic, Gemini), AWS, GitHub Actions, Node.js, Java 21 (Spring Boot 3), Postgres, Kinesis, Terraform, Typescript, NextJS, React.

Role overview Delivery Hero SE seeks a Senior AI Scientist for the Vendor Data Team in Berlin. This role centers on Agentic AI, with a focus on enhancing how vendor data supports the company’s operations. What you will do Create AI-driven solutions to improve vendor data processes and capabilities Collaborate with colleagues from various backgrounds to design, build, and refine AI models Use expertise in artificial intelligence to address business challenges and inform important decisions

About the RoleWe are on the lookout for two highly skilled backend engineers to join our dynamic team in Berlin. You will be instrumental in advancing the development and implementation of our technology, enhancing our capacity to create core backend functionalities, and empowering other teams to utilize this backend for their projects.If you have a passion for creating exceptional products, thrive in a fast-paced environment, and are eager to contribute to the success of an ambitious startup, this is the perfect opportunity for you.Our Tech Stack:Python / FastAPIPostgreSQL / MongoDB / ElasticCloud LLM providers + bare metal GPUsGCPAs an early team member, you will assume significant responsibilities from day one, with the chance to influence our technological architecture and infrastructure.Join one of the most ambitious AI companies today, collaborating with a world-class team of experts in their fields, and experience an incredibly stimulating work environment. In This Role You WillLead the delivery of complex projects, coordinating with cross-functional teams, and ensuring timely completion of essential components.Develop a deep understanding of Reliant's vision and integrate this into your architectural and process decisions in daily operations.Offer insights to refine UI/UX concepts and assist in the planning of backend and infrastructure development.Take proactive responsibility for long-term code quality and architecture. About YouThe ideal candidate will have a proven track record in backend or full-stack development, with a focus on rapid innovation and effective systems design that supports growth opportunities for both the product and the team.To thrive in this role, you should possess the following skills and experiences:5+ years of demonstrated experience in building backend services or distributed systems.Ability to design, develop, test, and maintain backend services and APIs that support product features, including writing robust, production-quality code.Engage in system and service design; contribute to architectural discussions and make informed trade-offs regarding scalability, latency, cost, and reliability.Navigate ambiguity effectively; translate vague or high-level requirements into actionable implementation plans.Collaborate with cross-functional partners including product management, frontend, UX, data, and operations to define requirements, plan implementations, and deliver features.Ensure high code quality by writing, reviewing, and improving unit/integration tests; actively participate in code reviews.

Role overview repriskag is hiring a Senior AI Engineer based in Berlin. This position centers on designing and building advanced AI solutions aimed at solving complex problems in a range of industries. The work requires a strong technical background and a creative approach to applying AI methods. Collaboration is central to this role. The Senior AI Engineer will work closely with engineers and researchers, sharing ideas and exploring new directions in AI technology. The team values open communication and a willingness to tackle novel challenges together. What you will do Design and implement AI solutions for diverse industry problems Collaborate with engineers and researchers to develop new AI approaches Contribute to discussions on emerging AI technologies and their practical applications Location This role is based in Berlin.

YOUR MISSION:As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.IN THIS ROLE YOU WILL:Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

About the Role Join bluefishai as a Senior AI Engineer and take the lead in developing cutting-edge LLM-powered products that redefine marketing and advertising technologies. Your expertise in machine learning, large language models, and natural language processing will be crucial as you design, implement, and enhance our suite of AI-driven solutions. In this pivotal role, you will oversee the LLM technology stack that is central to our product offerings. Collaborate with cross-functional teams, including application engineers, product managers, and designers, to create innovative solutions that yield significant business results. This position offers a unique opportunity to influence the future of AI-driven technologies and contribute to impactful real-world applications. While this role is associated with our Berlin office, we support hybrid or fully remote work arrangements for candidates located within Germany.

About Tide Tide supports small and medium-sized enterprises (SMEs) by helping them streamline operations and cut costs. The platform goes beyond business accounts and banking services, offering a full range of administrative tools for tasks like invoicing and accounting. With more than 1.8 million members in the UK, India, Germany, and France, Tide is reshaping how small businesses manage their finances. The company builds technology-driven solutions tailored for SMEs, focusing on fast onboarding, low fees, and features designed to save time and money. Data guides every decision at Tide, with the goal of letting SMEs concentrate on their core work while the platform handles the rest.

About ZauberAt Zauber, we are pioneering the future of global logistics. After successfully co-founding Forto and securing over $600M in funding, we've identified a critical need for innovation in an industry still mired in outdated, manual processes. By leveraging the power of AI, we are transforming logistics through autonomous agents that streamline operations and enhance communication between systems and individuals. We are collaborating with leading logistics providers across Europe and Asia Supported by premier early-stage venture capital and a team of experts from Deepmind, Loveable, Parloa, Sierra, and others Rapidly expanding and seeking talented individuals to join our missionWe are currently searching for a skilled Agent Deployment Manager to play a pivotal role in shaping and executing the next generation of AI-driven logistics solutions. What You'll DoIn this influential role, you will oversee the entire deployment lifecycle of Zauber's AI agents with global freight forwarding partners, transforming contractual agreements into operational systems that yield tangible business results. You will have significant autonomy in defining how we implement, integrate, and scale our AI agents within complex enterprise environments. Each deployment you spearhead will lay the groundwork for onboarding hundreds of customers in the future.Manage the end-to-end deployment process for enterprise clients, from initial kickoff through to go-live, hypercare, and large-scale roll-out and use-case expansionEngage directly with client stakeholders in operations, IT, and business units to map workflows, configure agents, and foster user adoptionCollaborate closely with engineering and product teams to resolve technical challenges, coordinate system integrations, and relay client feedback to enhance our product offeringsContribute to refining deployment playbooks, escalation protocols, and operational readiness, including creating repeatable processes, templates, and best practices that facilitate scaling while reducing deployment timelines and accelerating time-to-valueLead change management initiatives and operator training to transform skeptical users into advocates who trust and depend on our AI agents You Might Be a Great Fit If You...Possess 2+ years of experience in implementation, deployment, or project management within technology or logistics sectors, with a strong emphasis on customer successHave a proven track record of managing complex projects and driving stakeholder engagementDemonstrate exceptional problem-solving skills and technical aptitude, with the ability to think strategically and execute tacticallyExhibit outstanding communication and interpersonal skills, capable of engaging diverse audiences and fostering collaborative environmentsPossess a passion for technology and innovation, especially in applying AI to real-world challenges

Legal teams often find themselves overwhelmed by monotonous tasks, causing delays across the organization. At Flank, we are revolutionizing this scenario.We operate at the forefront of AI innovation, developing the next generation of autonomous agents tailored for enterprises. We have successfully secured a $10M Series A funding round led by Insight Partners (US), with ongoing support from Gradient Ventures (Google’s AI fund), HV Capital, and Speedinvest (EU).Our solution is not merely an optional tool for small startups; we are actively deploying Flank agents within multinational corporations exceeding 100,000 employees, fully automating workflows that were previously deemed unsolvable. Our agents function continuously, under defined parameters with customer oversight, escalating only exceptions to legal for evaluation. Every action and request is transparent and auditable, assuring customers complete visibility over their automated workforce.We are on the lookout for a skilled AI Engineer to spearhead our applied AI projects.In our dynamic startup environment, you will collaborate closely with product, design, and commercial teams to deliver tangible AI solutions — moving beyond mere research experiments.Your responsibilities will include harnessing emerging technologies alongside a team of legal experts to enhance the intelligence and autonomy of our agents.This role may involve the creation of an evaluation framework in partnership with our legal team, or developing a hypervisor that governs each aspect of our agentic system, ensuring alignment with best practices in legal AI systems.

Join GetYourGuide as a Senior AI Enablement Engineer, where you will leverage your expertise in artificial intelligence to enhance our product offerings. In this pivotal role, you will collaborate with cross-functional teams, driving the integration of AI technologies into our platforms, ultimately enhancing user experience and operational efficiency.Your contributions will shape the future of travel experiences, directly impacting how customers interact with our services. If you are passionate about AI and ready to make a significant impact in a dynamic environment, we want to hear from you!

Become a part of Voyfai, a rapidly expanding Series A startup redefining logistics and technology throughout Europe.Located in the vibrant city of Berlin, we are at the heart of a diverse portfolio of companies engaging across multiple European markets.This is an exceptional opportunity to take the reins from the outset, create significant impact, and develop your career in an agile, fast-moving atmosphere. Whether you’re optimizing processes, formulating strategies, or spearheading initiatives, your efforts will directly contribute to the success of Voyfai and the enterprises we empower. If you have a passion for building innovative solutions and wish to join a rising star, we encourage you to reach out!Your RoleAs a Senior AI Engineer at Voyfai, you will be instrumental in crafting, developing, and scaling LLM-driven and applied GenAI systems that enhance our main offerings. You will collaborate closely with Product, Engineering, and Business teams to convert complex, unstructured challenges into effective, production-ready AI solutions.This role is hands-on and focused on delivering tangible results. You will take full ownership from identifying use cases and designing prompts or models to deploying, monitoring, and continuously improving systems in production, with a strong emphasis on real-world reliability and business outcomes.Key Responsibilities:Design, develop, and implement LLM-driven and GenAI features for impactful, real-world applications.Build and manage end-to-end GenAI pipelines, encompassing prompt design, model selection or fine-tuning, evaluation, and deployment.Integrate foundational models into production systems, prioritizing latency, cost-efficiency, reliability, and quality.Collaborate with Product Managers and Engineers to convert vague business challenges into scalable AI solutions.Oversee production AI systems, including monitoring, evaluation, guardrails, and feedback mechanisms.Contribute to architectural choices regarding AI platforms, retrieval systems, vector databases, and LLMOps tooling.Elevate the technical standard through code quality, documentation, and mentorship.What You Bring:Several years of experience as an AI Engineer, Machine Learning Engineer, or in a related role, with a hands-on focus on LLMs and applied GenAI in operational environments.Strong grasp of LLM behavior, prompting techniques, evaluation strategies, and common failure modes.Proven track record of successfully implementing AI solutions that drive business value.

We are seeking a talented and passionate Agent Engineer to join our innovative team at langdock. As an Agent Engineer, you will be responsible for developing and implementing cutting-edge solutions that enhance our product offerings. You will work closely with cross-functional teams to deliver high-quality software that meets the needs of our clients.

At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.

At Intercom, we are revolutionizing customer service through AI technology, dedicated to helping businesses create outstanding customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to offer continuous, exceptional customer support and fundamentally enhance their customer interactions. Fin can also integrate with our Helpdesk to form a comprehensive solution, known as the Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our team is driven by core values that encourage pushing boundaries, rapid innovation, and consistently delivering exceptional value to our clients.Berlin captivates us with its unique blend of deep technical talent and rich creative culture, all within a lively, globally connected city that is conveniently located near our R&D centers in Dublin and London. It is an environment where top technical talent flourishes, attracting individuals from across the globe eager to relocate and contribute to ambitious projects.As part of our growth, we aim to recruit 100 professionals in Berlin over the next year across various domains, including engineering, AI, data science, product management, and design. This is an exciting opportunity to join us as we build the premier customer agent in the world!What’s the opportunity?We are launching a new function within Intercom: AI Product Management. For over a decade, we have invested in building in-house AI capabilities with a dedicated team of machine learning scientists, engineers, researchers, and AI designers. We are now expanding this team by bringing on product managers to help shape the future of our AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that drive Fin and our AI features. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, aiding us in creating world-class AI products that yield significant business outcomes.This role demands a high level of ownership from a technically proficient, customer-centric product manager who thrives in fast-paced, ambiguous settings and enjoys transforming complex AI functionalities into simple, enjoyable product experiences.

Join Our Mission at Doctolib! Your Role At Doctolib, we thrive in a dynamic engineering environment as we create pioneering products and features designed to enhance the lives of doctors and patients alike. We are on the lookout for an inspiring Engineering Manager - AI to join our tech teams in Berlin. You will be part of a dedicated team of innovators who are committed to revolutionizing healthcare while actively contributing to the growth of our fast-evolving company from day one! For more insights into our work, check out our technical blog! About Our Technology Environment Our solutions are developed on a fully cloud-native platform that accommodates web and mobile app interfaces, supports multiple languages, and is tailored to meet the specific requirements of various countries and healthcare specialties. We are modularizing our platform within a distributed architecture through reusable components. Our technology stack includes Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native. We utilize AI ethically across our products to empower both patients and healthcare professionals. Discover our AI vision here and learn more about our inaugural AI hackathon here! Who You Are If you feel this job description aligns with your skills, even if you don't meet every requirement listed, we warmly encourage you to apply. In this role, you will be both a technical leader and a people manager, providing coaching and support to your team members while building an exceptional engineering organization at Doctolib. Your responsibilities will include: Leading a high-performing and collaborative team of 5+ members to achieve business objectives collectively. Partnering with talent and people teams to attract, develop, and retain top talent. Building, leading, and empowering a user-centric team that prioritizes exceptional internal and external user satisfaction. Collaborating with your product partner to define a mission and vision for your team, aligning on a clear roadmap to realize it. Taking ownership of the end-to-end engineering process and ensuring the team meets its objectives.

About coretylyntcoretylynt is revolutionizing the industrial supply chain with an innovative AI-powered trading platform that facilitates seamless connections between vetted suppliers across Asia, Europe, and the GCC region and local demand. Our integrated platform digitizes and automates the entire lifecycle of materials trade, optimizing processes from procurement and pricing to inventory management, logistics, and embedded financing. This automation replaces thousands of manual, relationship-driven tasks, enabling real-time orchestration of supply chains.Our platform provides buyers with instant quotes, dependable availability, and predictable delivery through a unified operating system. Suppliers enjoy precise forecasting, effective demand management, and smooth integration into cross-border fulfillment networks. Partnering with leading brands, we manage both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, efficient workflows akin to software systems.With strong backing from top-tier investors and institutional financing partners, coretylynt has achieved triple-digit million GMV, operates in six international markets, and is swiftly moving toward profitability. Our team of over 80 professionals, based in Berlin and Asia, is committed to creating the world’s first industrial-grade AI operating system for materials, redefining how global trade functions in one of the world’s largest and most critical industries.Join our dynamic Tech team, where you will collaborate with highly ambitious and knowledgeable engineers, tackle complex challenges, and gain exposure to commercial aspects.Our Tech Stack: Python, LangGraph, LLM APIs (OpenAI, Anthropic, Gemini), AWS, GitHub Actions, Node.js, Java 21 (Spring Boot 3), Postgres, Kinesis, Terraform, Typescript, NextJS, React.

Join our innovative team at akirolabs as a Senior AI Engineer, where you'll play a crucial role in designing and implementing cutting-edge artificial intelligence solutions. We are looking for a passionate individual who thrives in a dynamic environment and is ready to take on challenging projects that push the boundaries of technology.