Senior Product Designer at Intercom | Berlin

Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer interactions for businesses worldwide.Our advanced AI agent, Fin, empowers businesses to provide exceptional customer service effortlessly. Integrated with our Helpdesk, it forms the Intercom Customer Service Suite, designed to tackle complex queries effectively, bl…

Intercom is the leading AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, is the most sophisticated customer service AI agent available, enabling businesses to provide continuous, flawless customer support and significantly enhance their customer interactions. Fin can be integrated with our Helpdesk to create a comprehensive solution called the Intercom Customer Service Suite, which offers AI-enhanced assistance for more intricate or sensitive inquiries that necessitate human involvement.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards for customer service. Guided by our core values, we strive to push boundaries, work with speed and intensity, and consistently deliver outstanding value to our customers.At Intercom, we champion speed in everything we do, and we believe Berlin is the perfect city for individuals who share that passion. We are attracted to Berlin for its unique blend of top-tier technical talent and vibrant creative culture, all within a globally connected city that is close to our R&D centers in Dublin and London. It’s a place where exceptional technical talent flourishes, and where people from around the globe are eager to relocate and develop ambitious products.We aim to hire 100 talented individuals in Berlin over the coming year across engineering, AI, data science, product, and design. This is an exciting opportunity to join as foundational R&D talent in the region and make a lasting impact as we strive to create the world's leading customer agent!We are seeking a Senior Product Manager to join our team and help shape the future of business messaging and AI-driven customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that impact millions of people daily.What will I be doing?Take ownership of a significant product area or lead an important project.Gain a deep understanding of customer challenges through research, data analysis, and direct interactions — clearly articulating these challenges to your team.Manage the product roadmap, defining what should be built, when, and why, and communicate effectively to foster alignment and enthusiasm.Collaborate with engineers and designers to envision, develop, and launch solutions ranging from bold future concepts to focused iterations.Utilize AI to enhance your productivity, expedite product development, and amplify your team's impact.Assess the impact of your work through quantitative and qualitative analysis.

Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise. Role overview This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position. What you will do Maintain and enhance IT infrastructure Support team members with technical issues Contribute expertise to improve technology processes Requirements Interest in technology and IT systems Detail-oriented and proactive mindset Ability to support a team with IT needs

Intercom is looking for a Lead Principal Product Designer in Berlin, Germany. This position plays a central part in shaping the direction of product experiences and setting standards for design quality across the company. Role overview This role focuses on designing user-centered solutions that support engagement and satisfaction. The Lead Principal Product Designer works closely with cross-functional teams, ensuring that design decisions align with broader product goals. Collaboration and influence Expect to collaborate with colleagues from various disciplines, bringing together different perspectives to create cohesive product experiences. In addition to hands-on design work, this position helps foster a culture of design thinking throughout the organization. Impact Your expertise will influence both the details of product design and the broader approach to design within Intercom. This is a pivotal role for someone ready to lead by example and elevate design standards company-wide.

Intercom is seeking a Staff Product Designer in Berlin to help shape the user experience across our platform. This position calls for a designer who brings creativity and a thoughtful approach to solving complex challenges. The work centers on designing interfaces and interactions that make a real difference for our customers. Role overview This role focuses on improving how businesses connect with their customers through Intercom’s products. As part of the design team, you will work closely with product managers and engineers to define the product vision and create solutions that address real user needs. What you will do Design user experiences that support better customer relationships Collaborate with cross-functional teams to define and deliver product features Tackle complex problems with creative, user-centered solutions Requirements Strong experience in product design, especially solving intricate design challenges Ability to work collaboratively with engineers and product managers Passion for creating thoughtful, enjoyable user experiences

At Intercom, we are revolutionizing customer service with AI technology, enabling businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands out as the most advanced tool available, ensuring businesses can provide seamless, always-on customer support. When paired with our Helpdesk, it transforms into the Intercom Customer Service Suite, offering AI-enhanced assistance for more complex queries that necessitate human intervention.Founded in 2011, Intercom serves nearly 30,000 global clients, setting a new benchmark in customer service excellence. Guided by our core values, we continually push limits, innovate with urgency, and deliver remarkable value to our customers.Berlin is a city that embodies the speed and creativity we value at Intercom. It boasts a unique blend of deep technical expertise and vibrant culture, making it an ideal location for innovative minds. Our proximity to R&D hubs in Dublin and London further enhances our collaborative spirit, attracting top talent eager to create groundbreaking products.We are on a mission to expand our Berlin team by hiring 100 professionals in the upcoming year across engineering, AI, data science, product management, and design. This is a prime opportunity to join us as foundational R&D talent in the region and make a significant impact as we strive to build the world’s leading customer agent!What is the opportunity?As a Software Engineer at Intercom, you will be at the forefront of solving real customer challenges through the smart and efficient application of your technical skills. You will collaborate with multidisciplinary product teams to develop both back-end and front-end systems, working closely with designers, product managers, researchers, and data analysts.We are navigating exciting scaling challenges and are constructing a robust platform where your expertise will be essential in areas like building a user-friendly messenger composer, rule matching, security, app availability, and machine learning, among others.What will I be doing?As an experienced engineer, your responsibilities will include:

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, is the leading customer service AI agent available, enabling companies to provide round-the-clock, flawless support that enhances customer interactions. Fin seamlessly integrates with our Helpdesk, creating a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced assistance for more intricate queries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new standard in customer service. Guided by our core values, we challenge the norm, innovate rapidly, and consistently deliver outstanding value to our clients.Join Intercom as our Product Design Director, a role that demands leadership, an eye for craftsmanship, and the ability to navigate through uncertainty.As one of the most design-centric and AI-advanced tech firms, we are transforming the landscape of customer communication through the collaboration of AI and human agents. Our product, utilized by millions, relies heavily on the contributions of our design team to achieve excellence.Reasons to Join Intercom TodayAI is rapidly reshaping industries, and we are at the forefront of this revolution, redefining customer service standards with Fin. As Fin takes on the majority of customer interactions, it sets a new benchmark for support. The design landscape is evolving swiftly in the AI era, and our designers are pivotal in defining this new role.This transition is not merely about new products; it influences our operational dynamics. Although we are not a startup, our pace and energy reflect that of one; we thrive on urgency and continuous evolution, integrating AI into our design, development, and market strategies.At Intercom, design is intrinsic to our identity. With a team of over 60 designers across Research & Development and Brand, and two design co-founders, you will always have a voice at the table. Here, designers are empowered from the outset to shape products that millions engage with daily. If you aspire to work on groundbreaking AI experiences that redefine product design, this is the ultimate opportunity.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, dedicated to enhancing customer interactions for businesses worldwide.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI agent available, empowering businesses to provide uninterrupted, top-tier customer service. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service excellence. Our commitment to innovation is fueled by our core values: we embrace challenges, prioritize rapid execution, and consistently deliver exceptional value to our clients.Berlin captivates us with its unique combination of technical expertise and vibrant creativity, making it an ideal location for those who share our passion for speed and innovation. As we expand our presence in Berlin, we are eager to attract top-tier technical talent from around the globe to collaborate on ambitious projects that shape the future of customer engagement.This is an exciting time to join our mission as we aim to recruit 100 talented individuals in Berlin across various disciplines, including engineering, AI, data science, product management, and design. Be a part of our foundational R&D team and leave a lasting impact as we strive to create the world's leading customer agent!What’s the Opportunity?As a Senior Product Engineer at Intercom, you will play a pivotal role in addressing real customer challenges through the smart and efficient application of your technical expertise. You will integrate into one of our multidisciplinary product teams, contributing to both back-end and front-end system development while collaborating closely with designers, product managers, researchers, and data analysts.We are currently tackling numerous scaling challenges and building a robust platform. Your expertise will be instrumental in areas such as developing an intuitive messenger composer, optimizing rule matching, enhancing deliverability, ensuring security, maintaining app availability, and implementing machine learning solutions.

At Intercom, we are revolutionizing customer engagement with our cutting-edge AI Customer Service solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology.Our AI assistant, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide seamless, 24/7 support while enhancing customer interactions. When integrated with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution for complex queries that may require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service excellence. Our core values drive us to innovate rapidly, challenge the status quo, and consistently deliver outstanding value to our customers.Berlin is a hub for top-tier technical talent and vibrant creativity, making it the ideal location for those who thrive on speed and innovation. Our ambition is to expand our team with 100 new hires across various departments including engineering, AI, data science, product, and design. Join us now to be a founding member of our R&D team in Germany and make a significant impact as we develop the world's premier customer agent!Your Role:As a Senior Product Manager on the Web team, you will be pivotal in bringing the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your contributions will not only showcase our innovative products but also articulate our brand story and vision for the future of AI-driven customer service. This role is highly visible and will significantly influence how prospects and customers perceive our brand, our offerings, and their importance.We are looking for candidates with a background in product marketing or substantial experience in crafting engaging narratives through digital platforms. You are proactive and results-oriented, adept at driving projects, making informed decisions, and ensuring that every launch meets our high standards for design, clarity, and craftsmanship. Close collaboration with product marketing, designers, engineers, and brand teams will be essential to produce visually striking, narratively rich, and high-performance web pages.Key Responsibilities:Oversee the complete delivery of high-quality narrative and storytelling webpages, from initial concept to final launch.Translate messaging into engaging web experiences that resonate with our audience.

At Intercom, we are revolutionizing customer service through AI technology, dedicated to helping businesses create outstanding customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to offer continuous, exceptional customer support and fundamentally enhance their customer interactions. Fin can also integrate with our Helpdesk to form a comprehensive solution, known as the Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our team is driven by core values that encourage pushing boundaries, rapid innovation, and consistently delivering exceptional value to our clients.Berlin captivates us with its unique blend of deep technical talent and rich creative culture, all within a lively, globally connected city that is conveniently located near our R&D centers in Dublin and London. It is an environment where top technical talent flourishes, attracting individuals from across the globe eager to relocate and contribute to ambitious projects.As part of our growth, we aim to recruit 100 professionals in Berlin over the next year across various domains, including engineering, AI, data science, product management, and design. This is an exciting opportunity to join us as we build the premier customer agent in the world!What’s the opportunity?We are launching a new function within Intercom: AI Product Management. For over a decade, we have invested in building in-house AI capabilities with a dedicated team of machine learning scientists, engineers, researchers, and AI designers. We are now expanding this team by bringing on product managers to help shape the future of our AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that drive Fin and our AI features. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, aiding us in creating world-class AI products that yield significant business outcomes.This role demands a high level of ownership from a technically proficient, customer-centric product manager who thrives in fast-paced, ambiguous settings and enjoys transforming complex AI functionalities into simple, enjoyable product experiences.

At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.

At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.

Make Your Mark with Hygraph!Join us as a Senior Product Designer and play a pivotal role in shaping the future of content management systems. At Hygraph, we are reimagining the CMS landscape with our innovative agentic content platform. You will collaborate with the Head of Product and the Creative Director to bring groundbreaking ideas to life.Your ResponsibilitiesWork closely with Product and Engineering teams to identify challenges, conduct user research, and define both strategic and immediate design goals.Lead the complete product design lifecycle from initial discovery and wireframing to delivering high-quality, production-ready user interfaces.Drive significant design decisions that align with our vision for an agentic content platform.Promote design excellence through regular evaluations with leadership and the wider product team.Leverage AI tools to enhance your design process—utilizing LLMs for research summaries and generative tools for rapid wireframing and ideation.

At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!

Role overview SumUp is looking for a Senior Product Designer to join the team in Berlin. This role centers on creating design solutions that make user experiences smoother and more intuitive across SumUp’s products. The team welcomes creative perspectives and values strategic thinking, especially from designers who care about putting users first. What you will do Collaborate with cross-functional teams to help shape the product vision Develop wireframes and prototypes to express and test design concepts Organize and run user testing sessions to collect feedback and improve designs Lead design processes to deliver products that are both functional and visually engaging Requirements Background in designing digital products with attention to usability and visual quality Creative and strategic approach to solving product challenges Experience working effectively within collaborative, cross-functional teams This position is based in Berlin, Germany.

Join Peec AI as a Senior Product DesignerAt Peec AI, a pioneering Berlin-based Series A startup, we're revolutionizing the way SEO and growth teams harness analytics and intelligence tools. With the rapid evolution of search, driven by AI advancements, businesses require innovative solutions to monitor their visibility, assess performance, and identify new growth avenues. Peec AI empowers teams to enhance their organic presence amidst a complex search landscape.Your RoleAs a Senior Product Designer, you'll collaborate closely with our Founding Designer, becoming an integral part of our product and engineering teams. This role offers you the chance to take ownership, conduct user interviews, establish our design system, and make autonomous decisions that elevate our design quality.Your ResponsibilitiesDevelop and manage our design system.Conduct user interviews to maintain a profound understanding of our customers.Make independent design decisions on features and workflows, informed by strategic business considerations.Collaborate closely with engineers throughout the product development process.Identify and resolve quality issues in the product, including confusing flows and suboptimal interactions.Elevate design standards for the entire team, fostering growth and improvement among peers.What We're SeekingProven senior-level product design experience; you have led design initiatives rather than merely contributed.Experience in seed-stage startups is essential; you understand the nuances of establishing foundational processes without a predefined playbook.A problem-first design approach that prioritizes user and business needs over aesthetic preferences.A passion for craftsmanship, recognizing that the distinction between a good and great product lies in the details.An AI-native approach to your design tools and workflows, actively integrating AI into your process.

At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.What’s the Opportunity?As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.Your ResponsibilitiesAs a seasoned engineer, your contributions will include:Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.

Join our innovative team at almedia as a Senior Product Designer. In this pivotal role, you will be responsible for crafting exceptional user experiences that align with our product vision and meet the needs of our clients. Your expertise will guide the design process from ideation to execution, ensuring our products not only look great but also function seamlessly.

Join our innovative team at Taktile as a Senior Product Designer, where your design expertise will shape the future of our products. You will play a critical role in crafting intuitive and engaging user experiences that drive our business objectives. Collaborate with cross-functional teams to create user-centric designs that balance aesthetics and functionality. If you're passionate about design and eager to make an impact, we want to hear from you!

At Intercom, we are revolutionizing customer service with our innovative AI solutions, dedicated to helping businesses enhance their customer interactions.Our AI agent, Fin, stands as the most advanced customer service AI solution available, enabling businesses to offer unparalleled, round-the-clock support that significantly improves customer experiences. By integrating Fin with our Helpdesk, we deliver a comprehensive solution known as the Intercom Customer Service Suite, which is designed to handle complex inquiries that require a human touch.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to raising the bar for customer service. We are driven by our core values, which inspire us to push boundaries, innovate with urgency, and continuously provide exceptional value to our clients.What’s the Opportunity?We are seeking experienced Staff Product Engineers to join our AI Group, tasked with developing Intercom’s AI-driven products. In this role, you will collaborate closely with our ML Scientists and product teams to gain an in-depth understanding of our products, customers, and the machine learning technology stack we utilize.Our team is dedicated to defining new machine learning features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.As a product-focused unit, we work in collaboration with the Product and Design teams to ensure we deliver the best possible AI-enhanced product experiences. Our engineers are instrumental in facilitating rapid production, often transitioning to beta releases within weeks following successful offline tests.We are passionate about leveraging machine learning technologies, and our projects range from classic supervised models to cutting-edge unsupervised clustering algorithms, and innovative applications of transformer neural networks. We rigorously test and measure the genuine impact of each model we deploy on our customers.If you are an accomplished product engineer with a strong analytical mindset and hands-on experience with machine learning systems, we would love to connect with you!