Senior Product Manager - Decision Engine

Role overview Taktile seeks a Senior Product Manager to guide the Decision Engine product from its Berlin office. This position shapes both the vision and strategy for the product, collaborating with teams across the organization. The main goal is to deliver solutions that help clients improve their decision-making processes. What you will do Lead cross-functional teams through all stages of the product lifecycle, from initial concepts to launch Translate market needs and business objectives into a focused product strategy Develop and refine solutions that enhance decision-making capabilities for clients Keep the product direction aligned with customer requirements and company goals

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, dedicated to enhancing customer interactions for businesses worldwide.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI agent available, empowering businesses to provide uninterrupted, top-tier customer service. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service excellence. Our commitment to innovation is fueled by our core values: we embrace challenges, prioritize rapid execution, and consistently deliver exceptional value to our clients.Berlin captivates us with its unique combination of technical expertise and vibrant creativity, making it an ideal location for those who share our passion for speed and innovation. As we expand our presence in Berlin, we are eager to attract top-tier technical talent from around the globe to collaborate on ambitious projects that shape the future of customer engagement.This is an exciting time to join our mission as we aim to recruit 100 talented individuals in Berlin across various disciplines, including engineering, AI, data science, product management, and design. Be a part of our foundational R&D team and leave a lasting impact as we strive to create the world's leading customer agent!What’s the Opportunity?As a Senior Product Engineer at Intercom, you will play a pivotal role in addressing real customer challenges through the smart and efficient application of your technical expertise. You will integrate into one of our multidisciplinary product teams, contributing to both back-end and front-end system development while collaborating closely with designers, product managers, researchers, and data analysts.We are currently tackling numerous scaling challenges and building a robust platform. Your expertise will be instrumental in areas such as developing an intuitive messenger composer, optimizing rule matching, enhancing deliverability, ensuring security, maintaining app availability, and implementing machine learning solutions.

Join Our Team as a Senior Product EngineerAt peec, we are on a mission to create innovative and user-centric products that make a difference. As a Senior Product Engineer, you will play a crucial role in shaping the future of our products by taking ownership of complex features from conception to delivery.Your ResponsibilitiesLead the development of intricate product features, overseeing every aspect from architecture to user interface design.Convert product concepts and designs into flawless, production-ready UI using cutting-edge frontend frameworks and component libraries.Collaborate closely with Product, Design, and Engineering teams to define project scope and deliver features that exceed user expectations.Enhance our backend infrastructure and frontend design system, ensuring they are scalable, consistent, and efficient.Innovate across the technology stack, enhancing developer experience and introducing new capabilities.Qualifications5+ years of comprehensive fullstack engineering experience.In-depth knowledge of TypeScript, React, and Tailwind CSS, with a proven track record of delivering top-quality features on both the frontend and backend.Strong architectural skills and the ability to design clean, maintainable, and scalable systems.Experience in designing and implementing APIs (REST, GraphQL, or gRPC) and integrating them into polished user interfaces.Excellent communication skills and a strong sense of ownership, with the ability to work independently while aligning with team objectives.Evidence of excellence, potentially beyond work, such as a high FIDE rating.A commitment to fostering a kind, collaborative, and hardworking team environment.

Join Us as a Senior Full Stack Product Engineer at Kombo Berlin (On-site) · Full-timeHello! I’m Aike, co-founder & CTO of Kombo. We are on the lookout for innovative Senior Product Engineers who are eager to tackle complex customer challenges within our product offering. At Kombo, you will engage directly with customers to understand their needs, design solutions, develop them, and ensure they deliver the desired impact.Please note, this is an on-site role based in Berlin.Our Vision at KomboWe are creating a robust infrastructure platform designed specifically for HR tech products. Our founding team, composed entirely of engineers, thrives on solving intricate technical challenges. This passion has led us to develop vital infrastructure for HR tech providers.We’ve successfully built a unified API, a powerful data synchronization engine, an observability platform, and an integrated UI for setup and configuration. We empower other software companies to offer prebuilt integrations with HR, ATS, LMS, and Payroll systems, alleviating the burden of developing and managing countless integrations. For more insights into our product, visit our page: What is the Kombo product?Having achieved product-market fit about 1.5 years ago, we are now witnessing remarkable growth, with our annual recurring revenue nearing €10M and our services supporting over 15,000 companies, synchronizing data for more than 250 million individuals worldwide. We are establishing a new standard for how companies build products atop complex enterprise systems. Recently, we proudly closed a €25M Series A funding round .Role Overview and Work CultureIn our early days, the co-founders and I engaged directly with customers, handled support, understood their pain points, and designed features based on their feedback. We found this approach more fulfilling than traditional roles where engineers work off predefined tickets without customer interaction. As we bring our first engineers on board, we wish to maintain this ethos. We embrace what we call "Product Engineering", where you will comprehensively address customer challenges, participate in calls (or visit customers), design and implement solutions from start to finish, and support the transition to successful user adoption.

At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.

At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.

Unleash Your Creativity with AI Orchestration.At n8n, we are pioneering an open workflow orchestration platform designed for the AI-driven future. Our mission is to empower technical teams with the flexibility of coding while enjoying the efficiency of no-code tools, enabling them to automate processes swiftly, intelligently, and without constraints. Supported by a vibrant community and over 500 integrations approved by builders, we are revolutionizing how systems interact and ideas scale for meaningful impact.Since our inception in 2019, our team has expanded to over 220 diverse individuals across Europe and the US, all united by a shared spirit of innovation, with our hub in Berlin. Our journey includes:Building a community of more than 650,000 active developers and buildersAchieving over 145k stars on GitHub, ranking us among the world’s Top 40 projectsBeing recognized as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Securing $240 million in funding, from Sequoia’s first German seed to our recent $180 million Series C, elevating our valuation to $2.5 billionWe believe in the power of creation. If you decide to apply, we encourage you to explore n8n—whether you have technical skills or not—and share a screenshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Join us at this pivotal moment of our growth. Together, let's build something extraordinary. In this role, your primary objective will be to develop and deliver comprehensive TypeScript product features that enhance user workflows within the same week, ensuring a balance of speed, quality, and stringent security standards.To achieve this, you'll take ownership of outcomes across the full stack, maintaining close connections with users, product teams, and metrics:End-to-End Product OwnershipOversee a product area from initial discovery to final delivery, including post-launch iterations.Rapidly ship high-quality features across the TypeScript stack, ensuring an optimal balance of user experience, performance, and maintainability.Collaborate closely with Product to transform customer challenges into clear scopes and measurable outcomes.Fullstack Delivery Across Frontend and BackendDesign and enhance user-facing experiences in Vue or React, prioritizing usability and performance.

Senior Product Engineer (AI Agents) Permanent Position, Full-time · Berlin (Hybrid) MAKE A MEANINGFUL IMPACT At charles, we empower numerous brands to connect with their loyal customers through engaging conversations every day, whether it’s socks, pet food, or cosmetics. As a Senior Product Engineer at charles, you will play a pivotal role in advancing our product and infrastructure, driving the transformation of conversational AI. You will collaborate with engineers, product managers, and designers to develop scalable, high-performance systems that address real customer needs. Your work will lead to dependable, data-driven solutions that cater to millions of users, pushing the frontiers of AI-driven messaging commerce. YOUR KEY RESPONSIBILITIES Identify and tackle high-impact challenges, utilizing product and business insights to prioritize effectively. Develop and refine AI-enhanced conversational features, leveraging LLMs to foster meaningful customer interactions. Enhance the Charles API to integrate messaging capabilities with CRMs, CDPs, and shop systems. Create clear, maintainable documentation and uphold the integrity of well-tested code. Monitor system performance and implement data-driven enhancements. Conduct code reviews with peers and contribute to the overall growth of the company. Break down product initiatives into manageable technical tasks and accurately estimate the workload. IDEAL CANDIDATE PROFILE 5+ years of experience in software engineering. Proficiency in Node.js and TypeScript (preferred) or another high-level programming language such as Java, Go, Rust, or Python. Strong product and business acumen: A keen understanding of customer needs, focusing on solving the right problems rather than just building technically intriguing solutions. Experience or a strong interest in working with LLMs and AI to develop products (prompt engineering, AI APIs, understanding practical limitations). Experience deploying and managing applications on cloud platforms, preferably GCP. A testing-focused mindset with strong monitoring abilities and the capacity to write reliable, scalable code. Data-driven decision-making skills and creativity in tackling challenges. Excellent communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders. Mentoring abilities to foster team growth as we expand.

At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!

Join our innovative team at almedia as a Senior Product Designer. In this pivotal role, you will be responsible for crafting exceptional user experiences that align with our product vision and meet the needs of our clients. Your expertise will guide the design process from ideation to execution, ensuring our products not only look great but also function seamlessly.

Join Delivery Hero as a Senior Product Analyst in Berlin, where you will play a key role in shaping the future of our consumer products. In this dynamic position, you will analyze market trends, customer behavior, and product performance to drive data-informed decisions that enhance our offerings and improve user experience.

Join our innovative team at Taktile as a Senior Product Designer, where your design expertise will shape the future of our products. You will play a critical role in crafting intuitive and engaging user experiences that drive our business objectives. Collaborate with cross-functional teams to create user-centric designs that balance aesthetics and functionality. If you're passionate about design and eager to make an impact, we want to hear from you!

Join Contentful as a Senior Product Manager, where you will lead the charge in shaping our product strategy and ensuring that our offerings meet the dynamic needs of users. In this role, you will collaborate closely with cross-functional teams, driving innovation and delivering exceptional value to our customers.

Full-time positionRemote or Hybrid Options AvailableWe are on the hunt for a talented Senior Mobile Product Designer who excels in navigating ambiguity, accelerates through challenges, and infuses creativity into every phase of the design journey — from a rough concept drafted on a FigJam board to a sleek, finalized interface. In this role, you will collaborate closely with a Design Business Analyst on impactful projects spanning Professional Services, Digital Services, HR, Logistics, ESG, and more. Your involvement will range from initial discovery and presales engagements to the final delivery of polished products. If you thrive on transforming vague challenges into tangible solutions, we want to hear from you! Your Responsibilities • Engage in presales activities — shaping proposals, visualizing concepts, and showcasing design thinking to potential clients. • Lead and participate in discovery efforts, research, and UX architecture even before requirements are fully outlined. • Strike a balance between thorough analysis, research, and visual execution — knowing when to dive deep and when to expedite. • Develop prototypes, user flows, information architectures, and high-fidelity mockups utilizing Figma. • Conduct usability testing and customer development interviews to gather insights. • Collaborate with development teams, articulating design decisions to client stakeholders. • Continuously explore avenues for product enhancement and propose innovative solutions. Desired Qualities Mindset & Approach • You operate on assumptions — you don’t wait for perfect requirements; you formulate hypotheses, validate them, and progress. • An abstract thinker — adept at conceptualizing connections between business objectives, user needs, and technical limitations to create cohesive solutions. • A critical thinker — you challenge the status quo, rather than simply executing tasks. • AI-savvy — proficient in integrating AI tools into your workflow; you understand where to delegate responsibilities, where to maintain control, and where human judgment is crucial; comfortable with rapid AI-assisted prototyping. • Startup-oriented — you thrive in a dynamic, fast-paced environment with no rigid plans; flexible, experimental, and genuinely enjoy figuring things out on the fly. Technical Expertise • Advanced proficiency in Figma, including components, auto-layouts, constraints, libraries, and design systems. • Mobile-first design expertise — comprehensive understanding of iOS and Android design patterns, platform principles, technical capabilities, and limitations. • Proficient in FigJam (or similar) for collaborative brainstorming and mind mapping. • Strong knowledge of Human-Centered Design (HCD), User-Centered Design (UCD), and related methodologies. • Experience in user research, usability testing, and analytics tools. • Familiarity with accessibility principles. • Optional: Experience in UI animations. • Optional: Coding experience for prototype development.

Legal teams are overwhelmed with monotonous tasks, causing delays for the rest of the business. Flank is here to change that.At the forefront of AI innovation, we are developing the next generation of autonomous agents for enterprises. With a successful $10M Series A funding round led by Insight Partners (US) and ongoing support from Gradient Ventures (Google’s AI fund), HV Capital, and Speedinvest (EU), we are positioned for significant growth.This is not merely a supplementary tool for startups; we are currently deploying Flank agents in multinational corporations with over 100,000 employees, automating workflows that were previously deemed unsolvable. Our agents operate around the clock, adhering to customer-defined guidelines and only escalating exceptions to legal for review. Every action is transparent and auditable, providing our clients complete visibility over their automated workforce.The OpportunityWe are in search of a tech-savvy, customer-oriented Product Engineer to help us innovate and explore uncharted territories!In this role, you will design, refine, and enhance high-quality, scalable software solutions, creating optimal user experiences for interaction with AI.As a key member of our agile, cross-functional team, you will collaborate with creative and product-focused engineers to ensure our LLM/GenAI solutions are seamlessly integrated, exceeding customer expectations while upholding the highest standards of performance and reliability.

Superhuman embraces a dynamic hybrid working model for this position, offering team members a blend of focused work time and collaborative in-person interactions that foster trust, innovation, and a vibrant team culture.About SuperhumanAs part of Superhuman, Grammarly is at the forefront of enhancing productivity through AI. Our mission is to unlock the potential of every individual by integrating AI capabilities across various platforms, ensuring seamless operations in over one million applications and websites. Our suite includes Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and provides automatic support. Founded in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our values here.The OpportunityTo meet our ambitious objectives, we are searching for a data-driven and customer-centric Senior Product Design Manager to join our Monetization team within the Growth division. You will play a pivotal role in showcasing Superhuman's AI capabilities to professionals and students, establishing us as their preferred AI writing partner!You will lead the strategy and execution of our Monetization experiments, crafting compelling purchasing experiences, intuitive and personalized conversion moments, encouraging renewals, and highlighting the contextual product value for our high-intent customers. Collaborate with a diverse and dynamic team of growth experts dedicated to innovation and experimentation while guiding a talented group of product and content designers.Your key focus areas will include:Cross-Functional Partnership: Collaborate with growth leaders in Product Management, Engineering, Data Science, and Research to identify and prioritize opportunities. Strategically plan effective new Monetization features, experiences, frameworks, and processes while ensuring alignment and clarity between design and partners.Design Strategy: Own the critical purchasing journeys for our users, identifying drop-offs and opportunities for creating seamless and delightful experiences. With our multi-product future in mind, incubate and socialize how we will evolve the purchasing experience across products.Experimentation and Learning: Lead your team in driving innovative experiments to enhance our monetization strategy.

Role overview redcare-pharmacy is searching for a Senior Product Manager to drive B2B marketplace initiatives from its Berlin office. This role takes ownership of product direction, shaping ideas into real solutions that address market needs and advance the company’s business objectives. Collaboration is central, with regular coordination across multiple teams. What you will do Define and maintain the product strategy for the B2B marketplace Lead product development through every stage, from initial concept to launch Partner with designers, engineers, and business stakeholders to refine user experience Make sure each product release matches both market requirements and company goals

At Intercom, we are revolutionizing customer service through AI technology, dedicated to helping businesses create outstanding customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to offer continuous, exceptional customer support and fundamentally enhance their customer interactions. Fin can also integrate with our Helpdesk to form a comprehensive solution, known as the Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our team is driven by core values that encourage pushing boundaries, rapid innovation, and consistently delivering exceptional value to our clients.Berlin captivates us with its unique blend of deep technical talent and rich creative culture, all within a lively, globally connected city that is conveniently located near our R&D centers in Dublin and London. It is an environment where top technical talent flourishes, attracting individuals from across the globe eager to relocate and contribute to ambitious projects.As part of our growth, we aim to recruit 100 professionals in Berlin over the next year across various domains, including engineering, AI, data science, product management, and design. This is an exciting opportunity to join us as we build the premier customer agent in the world!What’s the opportunity?We are launching a new function within Intercom: AI Product Management. For over a decade, we have invested in building in-house AI capabilities with a dedicated team of machine learning scientists, engineers, researchers, and AI designers. We are now expanding this team by bringing on product managers to help shape the future of our AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that drive Fin and our AI features. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, aiding us in creating world-class AI products that yield significant business outcomes.This role demands a high level of ownership from a technically proficient, customer-centric product manager who thrives in fast-paced, ambiguous settings and enjoys transforming complex AI functionalities into simple, enjoyable product experiences.

Note: This position is available in Berlin or London based on your preference. UNLOCK YOUR POTENTIAL WITH TRADE REPUBLICTrade Republic stands as Europe's leading savings platform, operating across 18 countries and trusted by over 10 million customers with more than €150 billion in assets. We’re on a mission to do even more.Our aim is to empower everyone to accumulate wealth through accessible, secure, and free financial systems. You’ll have the chance to elevate your career by working alongside talented professionals and cutting-edge technology to create a positive future for millions. YOUR ROLE IN OUR TEAMWe are seeking Product Managers across various levels of experience in several product domains such as Banking, Cards, Wealth Management, and Financial Crime. Your key responsibilities will include:Taking full ownership of one or more technical products from conception through delivery, including managing engineering teams and tracking performance and business impact.Analyzing data to identify key problems and breaking down solutions into manageable, value-driven tasks.Understanding user needs and current leading solutions to develop a compelling product vision and roadmap.Collaborating cross-functionally with engineering, operations, security, compliance, data, and legal teams to craft solutions that delight our users and drive business value. WHAT WE SEEK IN A CANDIDATEAt least 4 years of hands-on product management experience with user-facing or technical products (e.g., platforms, distributed systems, SDKs).A founder's mindset: you thrive in a highly autonomous, fast-paced, and ambiguous environment.Exceptional analytical, prioritization, organizational, and problem-solving abilities.Experience collaborating successfully with cross-functional teams (engineering, data, security, operations, design). JOIN US NOWOur culture values ownership, excellence, and innovation...

At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.What’s the Opportunity?As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.Your ResponsibilitiesAs a seasoned engineer, your contributions will include:Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.