Hello! We appreciate your interest in joining us at Lightspeed Are you on the lookout for an exciting new opportunity or simply exploring your options? You may be in the perfect place!As a valued member of the Lightspeed Support team, you will serve as the primary point of contact for our clients in need of assistance, addressing a wide range of inquiries from general education to technical troubleshooting across our hardware and software offerings.In collaboration with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve issues that our hospitality clients may encounter during their operations.Your Responsibilities:Collaborate with our international, multilingual support team available 24/7 across APAC, EMEA, and NOAM.Flexibility with working days and shifts, including weekends.Engage with our hospitality customers, partners, and team members with a positive and knowledgeable approach, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Utilize effective troubleshooting methods to swiftly identify the root cause of customer issues and deliver timely solutions.Document, track, and resolve customer interactions using our support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution is communicated to all relevant parties.Promote enhancements to our products and services based on customer feedback.Work within a scheduled roster to ensure our customers receive constant assistance.Your Qualifications:Prior experience in customer service or technical support, with a strong focus on delivering an exceptional customer experience.Excellent verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications:Experience in customer interactions via phone, email, and ticketing systems.
Jan 15, 2026