Staff/Principal Software Engineer at Parloa | Berlin, Remote in Europe

About Parloa At Parloa, our mission is to transform every customer interaction into a seamless experience for both clients and the businesses supporting them. As we innovate with agentic AI, our team is laying the groundwork for a new wave in customer experience—where support transcends transactions and evolves into meaningful conversations. This is not mere…

About Parloa At Parloa, our mission is to transform customer conversations into seamless experiences for both clients and the organizations that serve them. As we advance in the realm of agentic AI, our dedicated team is pioneering a new era of customer interaction—where support transcends mere transactions, evolving into meaningful dialogues. This aspiration is reflected in our achievements, having facilitated over ONE BILLION interactions between leading global brands and their customers, including renowned companies such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI, all leveraging Parloa's capabilities at scale. About the Role: As a Senior Data Analyst (Strategy & Analytics), you will be pivotal in guiding Parloa's data-driven initiatives aimed at fostering growth, enhancing operational efficiency, and providing strategic insights. Your role will involve collaboration across Commercial, Operations, Product, and Tech departments to transform data into meaningful insights that influence decision-making throughout the organization. This is your chance to merge in-depth analytical work with tangible business outcomes—creating scalable data solutions, impacting company-wide strategies, and enabling Parloa to operate with heightened accuracy and speed. Areas of Ownership: End-to-End Analytics: Lead analytics projects from defining problems and building hypotheses to data modeling, generating insights, and communicating findings to executives. Performance & KPI Frameworks: Collaborate with cross-functional leaders to establish KPIs, reporting frameworks, and metrics that promote accountability and focus. Data Products & Reporting: Design and sustain scalable dashboards and reporting tools that enhance transparency regarding company performance. Advanced Analytics & Modeling: Develop forecasting and predictive models to aid in planning, resource allocation, and strategic choices. Business Insights & Optimization: Perform in-depth analyses to identify growth potential, operational bottlenecks, and product usage trends. Data Foundation & Quality: Work in tandem with data and analytics engineering teams to enhance data models, ensure data integrity, and scale dependable reporting. Who You Are: 5+ years of experience in data analytics, business analytics, or strategy analytics, preferably within a fast-paced tech, consulting, or finance environment. Proficient in SQL, with experience in...

YOUR MISSION:As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.IN THIS ROLE YOU WILL:Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

About Parloa Parloa is dedicated to transforming customer interactions into seamless experiences. As the demand for agentic AI grows, our team is at the forefront of redefining customer support, ensuring that every interaction is not just a transaction but a meaningful exchange. With the power of AI, we have facilitated over one billion interactions for leading global brands like IKEA and Booking.com, implementing our solutions at scale. About the Role: We are looking for a Principal Applied Scientist who will spearhead our applied AI strategies, focusing on AI agents and Generative AI. This role is both hands-on and impactful, bridging the gap between research and production. You will explore, validate, and enhance methodologies that directly influence our products, including model evaluation, agent behavior, and context engineering. You will also define the metrics for measurement and improvement across the industry. In addition to execution, you will serve as a technical leader, identifying opportunities and building a robust framework for applied science at Parloa. Areas of Ownership: Define and lead applied AI initiatives focused on agent systems, LLM evaluation, and model optimization. Manage ambiguous problem spaces end-to-end: from conceptualization and experimentation to real-world impact. Design and implement evaluation & benchmarking frameworks, challenging existing industry standards and creating new benchmarks where necessary. Drive innovation in agentic systems, including routing, memory, and context engineering. Prototype and validate new methodologies, such as model combinations and fine-tuning strategies. Translate research into production-ready solutions in close collaboration with engineering teams. Act as a technical authority, mentoring team members and establishing best practices. Establish and lead the Applied Science guild, promoting knowledge sharing and elevating standards across teams. Influence product and technical strategy, pinpointing how applied science can drive maximum value. Who You Are: 12+ years of experience in applied science or a related field. Proficient in AI agent technology and generative models. Strong problem-solving skills with a passion for innovation. Exceptional leadership and mentoring abilities. Ability to collaborate effectively across teams.

YOUR MISSION: As a Senior Product Marketing Manager (f/m/d), you will be instrumental in driving the global adoption of Parloa’s AI agents within customer experience teams and contact centers. Your role will be pivotal in crafting go-to-market (GTM) strategies, launching impactful marketing initiatives, supporting sales endeavors, developing engaging content, analyzing market data, and gaining a deep understanding of our customers and competitors. You will need to communicate with authority, enjoy both strategic and tactical tasks, work independently, and collaborate effectively across various departments and time zones. This position will focus heavily on enhancing the market presence of our AI Agent Management Platform (Parloa AMP) while differentiating Parloa in the competitive AI agent landscape and increasing global awareness of the achievements our customers are realizing with the platform. Additionally, you will work closely with our Sales team to enhance execution effectiveness by leveraging cutting-edge products and refined positioning and messaging. IN THIS ROLE YOU WILL: Lead GTM initiatives for our platform: articulate the positioning and messaging for our products, coordinate product communication strategies, create marketing collateral, and execute high-impact, cross-functional product launches involving Product, Marketing, Sales, CX, and more. Collaborate with Product and Engineering teams to ensure the roadmap aligns with the company narrative and GTM strategy, keeping all stakeholders—from prospects to partners—well-informed. Empower the sales teams by refining their approach to positioning our platform, conducting research on customer use cases, creating enablement materials, running training sessions, and collaborating with the Competitive Intelligence team to highlight our unique differentiators—everything necessary to sustain a 3x revenue growth. Elevate our market presence by generating ideas for thought leadership content, collaborating on outlines, creating and reviewing materials, and participating in webinars alongside our Content team, Evangelists, CX team, and executives.

YOUR MISSION: As the Business Development Executive for Central Eastern Europe, you will be instrumental in establishing Parloa's footprint in a new market. You will actively contribute to building our revenue infrastructure from the ground up in the region—creating pipelines, forging connections with enterprise prospects, and laying the groundwork for sustainable growth in Central Eastern Europe. This is not a conventional role where you simply follow a playbook—you will help craft it. Collaborating closely with our Head of Growth, Regional Sales Director, and the enterprise sales team, you will transform market insights into actionable pipelines, positioning Parloa as the premier conversational AI platform for leading enterprises in Central Eastern Europe.

YOUR MISSION: As the Senior Partnerships Manager for Switzerland and Eastern Europe, you will spearhead the strategic development of our partner ecosystem in these dynamic and high-potential markets. Your primary responsibility will be to identify, cultivate, and expand key partnerships that are integral to enhancing our market presence, acting as the driving force behind our growth in these essential expansion regions. This role is tailored for a results-oriented professional who excels in navigating market-entry challenges and possesses a strong ambition to establish a significant regional presence. Collaborating closely with the EMEA leadership, you will be instrumental in defining our regional strategy and executing the tactical initiatives required to position Parloa as the premier Agentic AI solution in the Swiss and Central Eastern European markets.

About Parloa Parloa is on a mission to transform every customer conversation into a seamless experience for both clients and the companies that serve them. As the landscape of agentic AI evolves, the Parloans are laying the groundwork for a revolutionary approach to customer experience—one where support transcends mere transactions and becomes genuine interactions. This is not just an aspiration; Parloa has facilitated over ONE BILLION interactions for global enterprise brands, with industry leaders such as IKEA and Booking.com already leveraging Parloa at scale. About the Role: Be a part of our journey to redefine customer experience through Agentic AI and ensure that our commercial framework evolves at the same pace. As the Lead/Principal Procurement Manager, you will establish and lead a modern, business-enabling procurement function that strikes a balance between commercial rigor and operational agility. You will be responsible for our global procurement strategy across both direct and indirect spending, developing scalable processes, and driving value through strategic negotiations, supplier partnerships, and disciplined spend management—all while fostering an environment of innovation. Key Responsibilities: Lead and execute Parloa’s global procurement strategy across all categories of direct and indirect spend. Conduct high-stakes commercial negotiations, structuring and finalizing strategic supplier agreements across SaaS, technology, infrastructure, and professional services with top-tier vendors. Design, implement, and continually enhance end-to-end procurement processes (Source-to-Contract and alignment with Procure-to-Pay), ensuring clarity, speed, and compliance. Oversee and continuously optimize our Procure-to-Pay (P2P) platform, promoting adoption, data integrity, automation, and seamless integration with Finance operations. Strengthen governance structures, policies, and approval frameworks to maintain commercial rigor while ensuring operational agility. Facilitate strong stakeholder alignment on procurement workflows, standards, and decision rights, promoting early involvement and collaborative efforts across Finance, Legal, IT, Security, and Business teams. Create comprehensive spend visibility through reporting, analytics, and forecasting, identifying opportunities for optimization and consolidation. Develop and manage a high-performance supplier portfolio, including structured performance management and risk oversight. Establish the foundation for a scalable procurement organization, including systems, templates, playbooks, and team development.

Design and implement robust, scalable architectures that serve millions of users across renowned platforms like BILD, WELT, POLITICO Germany, and BUSINESS INSIDER Germany.Guide architectural decisions across various engineering teams while providing hands-on support to tackle intricate challenges in distributed systems.Develop and manage cloud-native infrastructure utilizing Kubernetes, ensuring high availability and performance at an enterprise scale.Empower engineering teams with platform decisions, tools, and architectural direction that enhance development velocity.Create and execute service architectures, API gateways, and inter-service communication patterns for our multi-brand ecosystem.Oversee infrastructure and CI/CD pipelines (cloud, containers) to maintain stable and efficient systems across all properties.Diagnose and resolve complex production issues, collaborating directly with teams to implement effective solutions.Mentor colleagues in best practices for distributed systems, conduct architecture reviews, and promote technical excellence throughout the organization.Transform complex infrastructure needs into clear technical strategies for both technical and non-technical stakeholders.

YOUR MISSION: At parloa, we are dedicated to simplifying the creation and management of AI voice agents, making the process as seamless as hiring and onboarding a human. Currently, our platform caters to technically adept users who configure sophisticated agent logic. However, our vision for the future is to enhance this experience, ensuring it retains the depth and flexibility that experts require while becoming more elegant, scalable, and intuitive. In the role of Staff Product Designer, you will be pivotal in realizing our design vision for expert-oriented workflows, including AI agent setup, configuration tools, and workflow orchestration. You will lead your cross-functional product team in transforming this vision into cohesive, user-friendly, and technically viable product experiences that demystify complexity. This position offers an exciting opportunity to lead the design of the core aspects of our platform, defining how experts will construct the next generation of conversational AI agents.

About ParloaAt Parloa, we are dedicated to creating an iconic AI platform company that empowers Fortune 2000 enterprises with top-tier conversational AI solutions. Our flagship Agent Management Platform (AMP) is already trusted by industry giants such as Booking.com, Allianz, and American Express. As we rapidly scale, our goal is to establish Parloa as Europe’s premier engineering organization.With aspirations to rank among the top three vendors in a Gartner Magic Quadrant category and to quadruple our annual revenue between 2025 and 2028, we are intentionally cultivating an engineering culture that prioritizes speed, quality, and innovation.To meet our ambitious goals, we are investing in delivery excellence: aligning strategy with execution, enhancing quarterly and capacity planning, and ensuring consistent, high-quality delivery across our roadmap.The RoleAs we build the AI platform that enterprises rely on for their critical conversations, we recognize that security is paramount. We are seeking a dedicated individual to take full ownership of our security practices.In the role of Director of Security Engineering, you will not merely manage a team; you will redefine security within a rapidly evolving AI company from the ground up. You will establish the security strategy, cultivate a security-focused culture, and implement systems to safeguard our platform, customers, and their data. You will lead our SecOps team within the Tech Platform, collaborate across IS&T and Internal IT, and serve as the trusted advisor for our customers, assuring them that Parloa is as committed to security as they are.This is a builder role. If you aspire to define what security means in an AI-native company rather than follow an existing playbook, this opportunity is for you.What You’ll DoDefine and execute the product and platform security strategy by building scalable programs, tools, and practices for our fast-growing AI platform.Lead and expand the security team by hiring exceptional talent, nurturing senior leaders, and fostering a culture where security is a shared responsibility among all engineers.Oversee application security throughout the SDLC, integrating secure coding practices, SAST/DAST/SCA tooling, threat modeling, and architectural security reviews into engineering workflows to maintain velocity without compromising safety.Design and implement robust security architectures for cloud-native applications, Kubernetes workloads, and CI/CD pipelines.Establish and manage the detection and response program, developing threat detection capabilities and optimizing alerting and telemetry to ensure swift incident response.

At Entyre, we are dedicated to revolutionizing healthcare by effectively balancing the needs for care through the innovative integration of human expertise and cutting-edge technology. Our committed care consultants operate internationally, empowered by our proprietary software solutions.We hold a strong belief that individuals requiring care, supported by their families at home, deserve to lead a self-sufficient and dignified life within their own residences. Through our initiatives Pflegewegweiser and Entyre Care, we strive to fulfill this vision by focusing on two fundamental aspects: delivering professional support to family caregivers across all domains of home care with our extensive knowledge and ensuring fair financial compensation for their invaluable contributions. Moreover, we are actively engaged in developing pioneering solutions in partnership with academic collaborators.In this essential, dynamic, and international setting, we are seeking a Staff Engineer (m/f/d) to become an integral part of our team in Berlin.Role OverviewWe are in search of a seasoned Staff Engineer to take charge of the entire software development lifecycle, encompassing design, implementation, and deployment. In this pivotal position, you will apply your profound technical knowledge to create high-quality, scalable software solutions while working closely with stakeholders across Germany, Switzerland, and the United States. Your contributions will be instrumental in defining our technical strategy and fostering ongoing enhancements within our systems and processes, ultimately making a significant impact on our growth journey.

Location: Berlin (Hybrid) Travel: ~25%Your Mission:At Parloa, we are dedicated to revolutionizing the way individuals connect with businesses, ensuring every interaction is seamless, personalized, and human-like. Our AI Agent Management Platform empowers organizations to efficiently create and oversee AI voice and chat agents at scale, transforming interactions into enduring relationships.As a Deployment Strategist, you will spearhead AI transformation initiatives at Global 2000 enterprises, serving as the “Field CPO” for Parloa’s most significant customers. You will bridge the gap between customer success and product capabilities, translating business challenges into actionable solutions for high-profile clients such as Booking.com, Allianz, Decathlon, and TUI.This role presents a unique opportunity to shape a new industry. Agentic AI for enterprises is still in its early stages. You will define excellence—working closely with demanding customers to tackle complex challenges.In This Role You Will:Secure major clients (Global 2000 with intricate, unique needs) and guarantee their AI transformation is effective.Engage with stakeholders across business and technology (CEO, COO, CIO, CTO, VP Support), managing deployment from the value proposition through to production and expansion.Translate customer expectations into product features that are reusable and beneficial across the platform.Develop prototypes, implement product modifications, and create actionable business plans—prioritizing execution over presentations.Act as a liaison between customers and the Parloa Product team, representing both perspectives.Navigate the complexities of agentic AI workflows, ROI models, and change management in uncharted territories.Facilitate challenging discussions: managing trade-offs, timelines, and scope adjustments with strategic accounts.Exert influence across Product, Engineering, Sales, and Customer Success to achieve outcomes without direct authority.Contribute validated insights to the product roadmap, transforming customer engagements into platform features that enhance overall value.

Join Databricks as a Senior Staff Software Engineer focused on Backend development and be part of a team that is passionate about solving the world's toughest challenges. At Databricks, we empower data teams to turn their visions into reality—from revolutionizing transportation to accelerating medical discoveries. Our cutting-edge data and AI infrastructure platform enables clients to harness deep data insights that elevate their businesses. As a company founded by engineers with a deep commitment to customer satisfaction, we thrive on tackling complex technical challenges, from designing next-gen UI/UX for data interfacing to scaling our services across millions of virtual machines. And we’re just getting started.In this role, you will collaborate with your team to build robust infrastructure and products for the Databricks platform, ensuring they operate at scale.

Join Delivery Hero as a Principal Engineer specializing in AdTech. We are looking for a highly skilled individual to lead our engineering initiatives within the advertising technology space. You will work closely with cross-functional teams to enhance our platform, ensuring a seamless and innovative experience for our users.In this role, you will mentor junior engineers, drive technical decisions, and contribute to the architectural vision of our advertising systems. Your expertise will play a crucial role in shaping the future of our AdTech solutions.

Join Delivery Hero as a Staff Software Engineer specializing in AdTech Demand. In this key role, you will be pivotal in shaping our advertising technology solutions, driving innovation, and enhancing the user experience for our global audience. We are looking for a passionate engineer who thrives in a collaborative environment and is eager to tackle complex challenges.

As a pivotal member of vCluster Labs, the Senior Staff Software Engineer will collaborate closely with the Chief Technology Officer (CTO) to innovate and push the boundaries of our cutting-edge technology. This role transcends traditional coding responsibilities, allowing you to influence the trajectory of our Kubernetes virtualization platform through rapid prototyping, architectural insights, and product development.Your responsibilities will encompass:Innovative Prototyping: Identify and assess potential product opportunities by conducting research and developing prototypes that validate concepts. Your insights will drive technical direction based on feasibility.Technical Leadership: Lead complex technical initiatives, manage projects, compose technical abstracts, and assist the engineering team in overcoming challenges that arise.Collaboration with Leadership: Engage directly with the CTO and operate across various organizational boundaries to address high-level challenges and brainstorm new product features.System Mastery: Cultivate an in-depth understanding of our current systems while swiftly adapting to emerging technologies and integrating them into our architecture.Customer Interaction: Although primarily a technical role, you will engage with users to discern their technical requirements and translate these into actionable engineering solutions.This position is ideal for you if you possess:Expertise in Kubernetes and GoLang: A minimum of 3 years of deep technical experience with Kubernetes and GoLang, with the ability to navigate complex cloud-native environments.High Level of Autonomy: A self-motivated individual capable of tackling intricate problems independently, thriving in an environment that encourages trust and self-management.Holistic Understanding of Development: Experience that goes beyond mere coding, with a grasp of product development, project management, and effective technical communication.

YOUR MISSION: As a Forward Deployed Engineer in DevOps, your mission is to develop and enhance the specialized infrastructure that supports our custom agent integrations for our key clients. You will serve as a pivotal technical resource for our team, enabling our customer-facing Forward Deployed Engineers to swiftly build, deploy, and manage tailored client solutions. By establishing a solid, automated, and self-service platform, you will facilitate the efficient delivery of high-quality, reliable custom services. IN THIS ROLE YOU WILL: Design, build, and oversee cloud infrastructure dedicated to hosting custom services created by the Agent Integration Engineering team. Create adaptable and reusable CI/CD pipeline templates that the integration team can easily implement to automate their service deployments. Promote Infrastructure as Code to develop standardized yet customizable service environments, ensuring rapid provisioning and consistency for new integrations. Manage a Kubernetes-based environment crafted for hosting a variety of integration services, with a focus on security, isolation, and resource allocation. Deploy comprehensive monitoring and observability solutions, granting the integration team deep insights into the performance and health of their specific services. Act as the primary DevOps partner for the Forward Deployed Engineering team, understanding their processes, anticipating their needs, and eliminating infrastructure-related barriers. Develop automation scripts using Python, Go, or Bash to optimize the lifecycle of custom integration services from creation to retirement. Support and modernize legacy Azure infrastructure, assisting in the transition of workloads to a standardized Kubernetes-based platform in alignment with Parloa’s engineering practices.

Join our dynamic team at Avaloq as a DevOps Engineer specializing in mobile banking solutions. In this pivotal role, you will leverage your expertise to enhance our banking services, ensuring seamless integration and high availability. Collaborate with cross-functional teams to optimize our cloud infrastructure and automate deployment processes, contributing to the future of banking technology.

Join insiderone as a Software Engineer specializing in Golang in our vibrant Berlin office. As a crucial member of our development team, you will work on innovative projects that drive our technology forward. We seek passionate individuals eager to contribute to high-quality software solutions.