Technical Customer Support Manager (m/w/d)

Scout24 AG is seeking a dedicated and experienced Technical Customer Support Manager to lead our support team in Berlin. In this role, you will ensure that our customers receive exceptional technical support and guidance, driving customer satisfaction and loyalty. You will be responsible for managing a team of support specialists, developing training program…

Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.

About 8returns8returns is an innovative SaaS company reimagining the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return workflows. As a working student in our Customer Support team, you will play a pivotal role in ensuring our customers' success and maintaining their long-term satisfaction.Your ResponsibilitiesAssist in onboarding and supporting our customers.Serve as the first point of contact for inquiries regarding our platform.Contribute to monitoring customer satisfaction and performance assessments.Aid in identifying upselling and cross-selling opportunities.Collaborate closely with our product team for feedback loops.Your ProfileCurrently pursuing a Bachelor’s or Master’s degree in fields such as Business Administration, Business Informatics, Communication, or Media Studies.Passionate about customer support and willing to take on responsibility.Proficient in both German and English.Bonus QualificationsPractical experience in startups, product management, customer success, or business development is a plus.Why You Should ApplyDirect impact: Your work will significantly influence our customers' success.Learning curve: Work closely with our Customer Success Manager, with plenty of room for initiative.Office located in the heart of Berlin.Culture: We value initiative, teamwork, and a willingness to explore new ideas.Apply now if you are eager to take on responsibility and shape the future of e-commerce!

Join Our Mission at Doctolib!Are you passionate about technology, service, and customer success? Take the next step in your career with Doctolib in our Technical Services department!The Technical Services team is an integral part of the Customer Care division at Doctolib. We are responsible for onboarding new clients and providing ongoing support to existing customers. Our primary goal is to deliver the best Doctolib experience by efficiently and promptly addressing all customer inquiries.Your ResponsibilitiesOversee the effectiveness and efficiency of the Technical Support organization by continuously evaluating performance and processes.Lead and develop a team of five Technical Services Engineers, providing both technical and disciplinary guidance.Monitor team performance metrics and leverage this data to drive strategic improvements in customer service.Analyze support requests and implement measures to enhance customer satisfaction.

D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to the success and values of their organizations.We are currently seeking dedicated, adaptable, and solution-oriented individuals who wish to work onsite in Berlin and become integral members of a dynamically growing and international organization.Join us at D-ploy!

Rethinking Care – With You by Our Customers' Side AssistMe is an innovative, rapidly growing Health-Tech startup with a grand vision: We aim to sustainably enhance the daily experience of caregiving for all involved.Our digital care assistance system alea brings innovation directly to the bedside. Our sensor-based solution for incontinence and movement monitoring relieves caregivers, improves the care of recipients, and simultaneously protects the environment.What Drives Us: More Time for Real Care: alea minimizes unnecessary checks and streamlines processes. Enhanced Quality of Life: for residents who are cared for with dignity and individuality. Reduced Strain: for caregivers who can act more effectively. Less Waste: through efficient resource utilization. We are currently rolling out our system in care facilities across Europe – and we are looking for you: a new team member with technical understanding and a passion for making a real impact.About the Role: You will ensure that our digital care assistance system alea is used flawlessly – not only by assisting with acute issues but also by monitoring our systems, documenting feedback, and developing improvement suggestions.

Join HeavenHR as a Customer Support Specialist (m/w/d) in Berlin and help us revolutionize HR and Payroll!Location: Berlin | Start Date: Immediately | Employment Type: Full-time (40h/week) or Part-timeHeavenHR is a leading provider of HR and Payroll software solutions in Germany. As we launch our groundbreaking new product, we are seeking talented individuals to support our growth.We offer both full-time and part-time positions, including both employed and freelance opportunities, providing you with maximum flexibility. Our fully remote work model allows you to work from anywhere, creating your ideal workspace.Our innovative product presents exciting and challenging problems that you'll solve while collaborating with friendly customers. You'll have the opportunity to handle customer inquiries via phone, chat, and email, assisting them in utilizing our HR and Payroll solutions. While experience in the HR sector is advantageous, it is not mandatory.We are looking for motivated talents eager to make an impact and revolutionize the HR and Payroll landscape in Germany. At HeavenHR, you'll join a team of smart and ambitious colleagues who are among the best in technology and HR. We are continuously hiring as we seek the top talent in the market.If you are a proactive, execution-oriented individual with a startup mentality, you will fit perfectly into our team. Please submit your work references, high school diploma, and any university degree if applicable. 2 to 3 years of professional experience in customer service is preferred, but not required.We offer: An exciting role in a dynamic company. The opportunity to work with a revolutionary product and change the HR and Payroll industry. Collaboration with fantastic customers and the resolution of challenging issues. A team of highly skilled and talented colleagues who support each other. The chance to work in a technology-driven environment. Attractive compensation and flexible working hours. If you are ready to be part of a dynamic team and help shape the future of HR and Payroll, apply now at HeavenHR. Send us your application documents with work references, high school diploma, and university degree (if available) and show us that you are a go-getter!

As a Corporate Service Representative in Customer Support at haufegroup, the role centers on supporting clients and ensuring their needs are met from the first interaction. Based in Berlin, this position serves as the initial contact for customers, handling inquiries and guiding them through solutions. What you will do Respond to customer questions and requests promptly Resolve issues to maintain a positive client experience Act as a reliable point of contact for clients seeking support Requirements Strong communication skills Enthusiasm for helping others Ability to handle client concerns with care and professionalism This position offers the chance to make a direct impact on customer satisfaction while working with a supportive team at haufegroup.

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

Our mission is to install solar systems on every roof, a storage unit in every home, and an electric car in every garage. Enpal enables this vision with a comprehensive solution for decentralized energy—from solar panels and battery storage to wall boxes, smart meters, and heat pumps. At the heart of our operation is our AI-driven platform Enpal.One+, which intelligently connects thousands of systems and optimizes energy purchasing and feeding into the energy market.Are you ready to contribute to solutions that are more than just promises, delivering real quality of life to thousands of households daily? What you create at Enpal provides clean energy for tomorrow and sustainably transforms the way we use energy.

About the Role Sixt SE is looking for a Customer Support Specialist in Debt Management to join the team in Berlin. This position focuses on helping clients address their financial obligations while maintaining strong customer relationships. What You Will Do Handle customer inquiries related to debt management Assist clients in resolving debt-related questions and concerns Support efforts to maintain positive connections with customers What We Look For Dedication to providing attentive customer service Professional approach to sensitive financial topics Clear communication skills

Are you excited about the potential of renewable energy?Do you excel in dynamic, hardworking environments that aim to make a meaningful impact? If you're eager to apply your expertise to foster a robust customer base that contributes to a sustainable future, we would love to have you on our team! Note: C2-level proficiency in French is a requirement for this position.Your Responsibilities Serve as the primary contact for our diverse B2B clientele, which includes solar installers and utility companies in French-speaking regions. Address technical inquiries from day one post-signature and assist customers with questions related to our solar and heat pump systems (technical expertise is not required at the outset). Utilize customer feedback to drive software enhancements in collaboration with our development team. Continuously enhance the customer experience through day-to-day support via calls and chat. Identify technical challenges faced by customers and work with the engineering team to refine our solutions. Strategically plan and execute projects aimed at propelling Reonic’s growth and innovation.What Makes You an Ideal Candidate Experience in B2B SaaS customer success or service, particularly in direct customer engagement. Technical background, such as in industrial engineering. Prior experience in a startup environment. A strong desire to drive positive change in the renewable energy sector. Exceptional communication and presentation skills in French and English.Why Work with Us? Join a fast-growing VC-backed startup with over 1,600 satisfied B2B customers. Benefit from opportunities for personal and professional advancement in a leadership capacity. Contribute to a mission that is reshaping the future of energy.

As a Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they adopt and use the EFS platform. This position guides partners through onboarding, helps them with daily operations, and ensures that enpal's financing solution becomes a seamless part of their sales process. The role involves addressing operational challenges, identifying opportunities for activation, and building lasting, successful collaborations. Serving as the primary contact for both partners and their customers, the Customer Success Manager drives partner success, process quality, and growth. Close collaboration with Sales, Operations, and Product teams is central, as is providing direct market feedback to help improve enpal's processes, tools, and knowledge base. This role suits individuals who want to take on responsibility, work methodically, and make a tangible difference within a growing team. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Handle support requests quickly and systematically, providing reliable assistance in daily business. Prioritize and escalate complex cases as needed, collaborating with internal teams to find sustainable solutions. Processes, Knowledge & Strategy Expand the internal knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring challenges faced by partners and identify areas for process, tool, and collaboration improvements. Share structured feedback from the market to support the ongoing development of products and internal workflows. Help establish a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

Join our dynamic team as an Investment Manager (w/m/d) in Berlin!As an Investment Manager, you will play a crucial role in supporting our M&A team, overseeing buy-side transactions from inception to completion.About Arsipa GmbH: We are a growing corporate group operating across Germany and Austria in the fields of occupational safety, occupational medicine, and environmental protection. In collaboration with the international private equity investor Warburg Pincus, we are executing a Buy & Build strategy, boasting a robust deal flow with over 25 subsidiaries and a workforce of more than 850 employees at over 70 locations throughout Germany and Austria.Our vision is to revolutionize occupational safety: Personalized, individualized, and all-in-one. By uniting regionally leading companies into a corporate group, we aim to become the leading provider in Germany and Austria by 2028. From our headquarters in Berlin, we support our partner companies in areas such as personnel, marketing, finance, M&A, and IT & Tech while fostering professional exchange among colleagues from other partner companies within the Arsipa Group.

The Customer Support Specialist role at Bosch Group centers on helping customers with their questions and ensuring they have a smooth experience with Bosch products and services. This position is based in Berlin and involves direct interaction with customers, handling inquiries, and resolving issues efficiently. What you will do Respond to customer queries and provide clear, helpful information Work to resolve issues and ensure customer satisfaction Support customers throughout their experience with Bosch products and services What we look for Interest in delivering excellent customer service Strong communication skills Motivation to contribute to the team’s success This role offers the chance to play an important part in Bosch Group’s commitment to quality service and customer care.

Join our dedicated team at europeanhomecaregmbh as a Psychologist (m/f/d) in Berlin. We are seeking an empathetic and skilled professional to provide mental health support and counseling services to our diverse clientele.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Role Overview As a Junior Partner Success Manager (w/m/d) at enpal in Berlin, the focus is on supporting partners throughout their journey with EFS. This includes onboarding, daily operations, and integrating financing solutions into their sales process. The role aims to build strong, lasting collaborations and ensure partners can use enpal’s tools effectively. This position involves close cooperation with Sales, Operations, and Product teams. Sharing market feedback and helping improve internal processes, tools, and resources are core parts of the job. The work environment values structure, responsibility, and proactive contributions. Key Responsibilities Customer & Installer Support Act as the main contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically to help with daily operations. Prioritize and escalate complex issues, collaborating with internal teams to find lasting solutions. Processes, Knowledge & Strategy Create and update support articles, FAQs, and onboarding materials to grow the knowledge base. Document recurring partner challenges and highlight opportunities to improve processes, tools, and collaboration. Share structured market feedback to help shape product and process development. Support the setup of a scalable partner success framework with clear standards, detailed documentation, and strong process quality.

About the Role amcsgroup is hiring a Customer Success Manager (m/w/d) – ESG to join the team in Berlin (hybrid) or remotely from anywhere in Germany. This position focuses on supporting clients who use our digital solutions for environmental, health, safety, and sustainability management. What You Will Do Manage a personal portfolio of customers, building strong relationships with stakeholders at all levels. Conduct regular check-ins and business reviews to foster engagement and ensure clients gain value from our platform. Provide consulting services to help customers reach their goals, clearly separating advisory work from standard support. Monitor product usage and encourage effective adoption of our software solutions. Identify opportunities for upselling and cross-selling to support both customer benefit and revenue growth. Set up and maintain systems to track customer satisfaction (such as NPS and CSAT), using feedback to spot areas for improvement. Handle escalations and collaborate with internal teams to resolve customer concerns promptly. Maintain accurate CRM data, including up-to-date contact information and engagement status in tools like Salesforce. What We Are Looking For Background in the ESG sector. At least 5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally with B2B SaaS products. Fluency in both German and English; additional languages are welcome. Comfort with technical topics and experience guiding customers through software solutions. Track record of delivering excellent customer service, including proactive follow-up and escalation management. Location This position can be based in Berlin (hybrid) or fully remote within Germany.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.