Technical Support Specialist - Germany

Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.

Dataiku is the leading platform for AI success, providing an enterprise orchestration layer designed for building, deploying, and governing AI initiatives. Our solution enables teams to create and manage analytics, machine learning, and AI agents within a unified environment, ensuring the transparency, collaboration, and control essential for enterprises. By integrating with data platforms, cloud infrastructures, and AI services, Dataiku connects the entire enterprise AI stack, empowering organizations to implement AI solutions across diverse vendor environments while maintaining centralized governance.The world’s foremost companies trust Dataiku to operationalize AI and leverage it as a core driver of business performance, yielding tangible results. Discover more through the Dataiku blog, LinkedIn, X, and YouTube.As a Technical Account Manager, you will serve as a highly skilled Architect, combining deep technical expertise with exceptional interpersonal abilities to support a select group of strategic clients (approximately three per TAM). You must demonstrate agility in navigating challenging customer scenarios, whether engaging a client CTO in the boardroom or collaborating with a client admin on command line tasks. Success in this role requires proficiency as both a communicator and a practitioner, effectively managing client relationships while maintaining oversight of the technical components of your accounts.

Join lexroom as a Marketing Specialist and become a pivotal force in driving our brand's success in the German market. As part of a dynamic team, you will harness your marketing expertise to craft innovative strategies that resonate with our audience. Your role will include managing campaigns, analyzing market trends, and collaborating with cross-functional teams to enhance our market presence.

Join our dynamic team at arhs as an IT Support Specialist, where you will play a crucial role in providing top-notch technical support to our clients and internal teams. You will be responsible for troubleshooting and resolving various IT issues, ensuring optimal performance of systems and applications. Your expertise will help us maintain high service standards and enhance user satisfaction.

Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise. Role overview This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position. What you will do Maintain and enhance IT infrastructure Support team members with technical issues Contribute expertise to improve technology processes Requirements Interest in technology and IT systems Detail-oriented and proactive mindset Ability to support a team with IT needs

Role overview Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs. Key responsibilities Diagnose and resolve technical problems for staff, covering both hardware and software issues Oversee and maintain company hardware to ensure smooth operation Assist with the management and functioning of software applications Team environment Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.

Position Overview: Germany PR SpecialistLocation: Berlin/AmsterdamAbout Plaud Inc.Plaud is on a mission to revolutionize the workplace by creating the most reliable AI work companion, enhancing productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered the trust of over 1,000,000 users globally. We aim to amplify human intelligence by developing next-generation infrastructure and interfaces that effectively capture, extract, and utilize insights from conversations, observations, and thoughts.Based in San Francisco and incorporated in Delaware, Plaud Inc. is at the forefront of merging human and AI intelligence through a unique blend of hardware and software. Committed to the highest standards of data security and privacy, we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.Discover more about Plaud by visiting our website and following us on Instagram, X, Facebook, LinkedIn, and YouTube.Why Join Us?At Plaud, you will have the opportunity to contribute to the future of human-AI interaction and shape the next generation of intelligence solutions.Be part of a rapidly growing, profitable company with a remarkable $250M revenue run rate achieved in just three years.Help define the future of human-AI collaboration.Engage with cutting-edge AI tools and directly influence our global expansion efforts.Collaborate with a team that values innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and rapid career growth.

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

The Customer Support Specialist role at Bosch Group centers on helping customers with their questions and ensuring they have a smooth experience with Bosch products and services. This position is based in Berlin and involves direct interaction with customers, handling inquiries, and resolving issues efficiently. What you will do Respond to customer queries and provide clear, helpful information Work to resolve issues and ensure customer satisfaction Support customers throughout their experience with Bosch products and services What we look for Interest in delivering excellent customer service Strong communication skills Motivation to contribute to the team’s success This role offers the chance to play an important part in Bosch Group’s commitment to quality service and customer care.

Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

Hello! We appreciate your interest in joining our team at Lightspeed! Are you on the lookout for an exciting new role? Whether you are actively seeking or just browsing, we have a fantastic opportunity for you! As a key member of Lightspeed's Support team, you will serve as the primary point of contact for our customers requiring assistance. You will address a wide range of queries, from general inquiries to in-depth hardware and software troubleshooting. You will collaborate closely with our global teams to investigate, troubleshoot, test, and resolve issues that our hospitality clients might encounter during their service.

Welcome to the New Reality of HealthcareAt Manometric, we focus on that one magical moment when a patient can once again engage in what they love, thanks to a perfectly fitted orthosis. Behind the scenes, you will be the difference-maker. As our new Business Developer, you will be the driving force behind strong relationships with doctors and therapists, ensuring our technology reaches the right individuals.How You Will Drive Meaningful Change in HealthcareAs a Business Developer at Manometric, you will represent our company to hand therapists, doctors, and referrers across Germany. You will cultivate strong, lasting partnerships, compellingly advocate for our technology, and ensure we remain at the forefront of healthcare professionals' agendas. You will conduct demonstrations, train partners, and identify growth opportunities both at existing sites and with new potential partnerships.With your keen eye for detail and warm demeanor, you know exactly what healthcare professionals need to better assist their patients. You bring structure and are always on the move to advance our mission.Are you ready for a role where you can truly shape the future of healthcare? We are excited to welcome you aboard.What You Will DoDrive growth with existing partners and new locationsCold and warm outreach to German surgeonsNurture relationships with doctors and hand therapists through visits and participation in congressesDemonstrate our technology and train medical professionalsWork on improving the quality of existing processesEnsure we can help even more patients during our consultationsDocument and track customer contacts

About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.

Join the innovative team at Xsolla as a Technical Artist, where you will play a pivotal role in bridging the gap between art and technology in game development. You will collaborate with artists and developers to ensure the creative vision is realized while maintaining performance and optimization standards. If you are passionate about creating immersive game experiences and have a keen eye for detail, we want to hear from you!

Shape the Future of Healthcare with Us Are you passionate about technology and eager to dive deep into the German healthcare IT landscape? If so, you’ve come to the right place. As a member of our Technical Services team, you will play a pivotal role at the intersection of our Doctolib platform and the intricate German healthcare IT ecosystem. Your primary responsibilities will include resolving complex integration issues, assisting our clients with technical challenges, and ensuring seamless integration of Doctolib into our clients' infrastructures. No need to be an expert from day one! With your solid foundational knowledge and motivation, we will support you in mastering topics such as telematics infrastructure and API/connectors.

Join lexroom as the Head of Sales for Germany and lead our ambitious sales strategy in a dynamic and innovative environment. In this pivotal role, you will spearhead our efforts to expand market presence, drive revenue growth, and cultivate strong relationships with clients. Your expertise in sales leadership and deep understanding of the local market will be crucial as you guide a team of dedicated sales professionals.Your responsibilities will include developing and executing strategic sales plans, analyzing market trends, and identifying new business opportunities. You will work closely with the executive team to align sales initiatives with organizational goals.

Join our dynamic team as a Product Support & Operations Specialist at via in Berlin. In this role, you will play a crucial part in ensuring smooth operations and providing exceptional support for our innovative product offerings. Your expertise will help us maintain high customer satisfaction and operational excellence.

Scout24 AG is seeking a dedicated and experienced Technical Customer Support Manager to lead our support team in Berlin. In this role, you will ensure that our customers receive exceptional technical support and guidance, driving customer satisfaction and loyalty. You will be responsible for managing a team of support specialists, developing training programs, and implementing best practices to enhance service delivery.

Why Join Omnilex?At Omnilex, we are pioneering the future of legal knowledge. Our innovative AI workspace for lawyers features the world’s first AI-powered legal commentary—an evolving layer of legal understanding that transforms how legal professionals operate.With our remarkable growth from a minimum viable product to a widely used solution embraced by numerous legal professionals across Switzerland, Germany, and Liechtenstein, we are poised to expand further with a recent $4.5M funding round. Join our vibrant and dedicated team of 15 as we scale our vision across Europe.Your RoleAs the inaugural Account Executive for Germany, you will engage law firms and legal departments in a consultative, trust-based enterprise sales approach. This is not a typical transactional SaaS role.You will collaborate with partners, senior associates, and legal decision-makers who are naturally skeptical and demand precision, credibility, and depth. Your expertise will guide them from initial discussions through pilot programs to long-term contracts.A robust legal network and a profound understanding of the legal landscape are essential for success in this position.Your ResponsibilitiesManage the entire sales cycle, from initial conversation to securing long-term licensing agreements.Deliver high-quality, customized demonstrations that resonate with the needs of legal professionals.Navigate complex purchasing processes involving partners, associates, and IT departments.Address concerns related to AI trust, quality, and legal risk with confidence and nuance.Convert pilot programs into sustained, paid client relationships.Ensure disciplined tracking of deals, follow-ups, and clear next steps.Provide structured customer insights to product and leadership teams.Success MetricsAs a thought leader in Legal Tech, you will become the trusted contact for decision-makers at larger law firms in Germany, ensuring they become long-term users of Omnilex.