Customer Support Specialist

alphabeinsightinc seeks a Customer Support Specialist to join the team in Birmingham. This position focuses on assisting clients by providing answers, addressing concerns, and ensuring they understand the company’s products and services. Clear communication and a strong commitment to client satisfaction are central to the team’s approach. Key responsibilities Respond to customer inquiries in a clear and timely manner Troubleshoot and resolve issues as they come up Provide accurate information about alphabeinsightinc’s products and services Help create a positive experience for every client Location This role is based in Birmingham.

Join our dynamic team as a Customer Support Assistant where you will play a critical role in ensuring our customers receive top-notch support. You will handle inquiries, resolve issues, and provide timely assistance to enhance customer satisfaction. Your commitment to excellence will help us maintain strong relationships with our clients and contribute to our success.

Fastly’s edge cloud platform helps businesses deliver secure, reliable digital experiences by processing and protecting applications close to end users. Our customers include organizations like GitHub, Yelp, Paramount, and JetBlue. We aim to build a more trustworthy Internet. About the Customer Support Engineering Team The Customer Support Engineering (CSE) team is the main point of contact for Fastly customers using our edge cloud platform. The team handles support across Tier 1, 2, and 3 levels, ensuring a technical and empathetic experience. The group also manages Mission Control Engineers (MCEs), who support our proactive Mission Control Program (MCP). This program focuses on observability, advocacy, and event management, shifting from reactive troubleshooting to a more predictable and scalable support operation. The goal is to help strategic customers during their busiest times with reliable support and observability. What You Will Do Lead a distributed support team: Manage T1, T2, and T3 engineers, as well as dedicated MCEs. Mentor the team to move from reactive support to proactive ownership. Ensure the Mission Control Program can scale to protect customers during high-traffic events. Drive delivery and execution: Spot workflow bottlenecks, remove obstacles, and set achievable project timelines. Oversee timely project completion. Manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal subject matter experts as needed. Monitor the health of these swarms and audit cases for compliance. Apply MoSCoW and Eisenhower matrices for prioritization, and use the EADS model to assess program health. Locations This role can be based in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

About UsPerk, previously known as TravelPerk, is a cutting-edge platform designed for efficient travel and expenditure management. Our solutions are crafted to eliminate the tedious, manual tasks that hinder productivity, automating processes ranging from travel bookings to expense management and invoice processing. By removing the inefficiencies that consume valuable time, diminish morale, and stifle creativity, we are dedicated to enabling meaningful work that creates real-world impact.We proudly serve over 10,000 companies globally, including notable names such as Wise, On Running, Breitling, and Fabletics, addressing the staggering productivity loss of 7 hours per employee each week, a challenge valued at $1.7 trillion.Since our inception in 2015, Perk has transformed into a global entity comprising more than 1,800 professionals spread across 12 offices, with our headquarters located in London and Boston. We merge innovation, oversight, and simplicity to revolutionize workplace dynamics and enhance employee satisfaction.Our values drive us: we operate as owners, strive to deliver a remarkable 7-star experience, and work cohesively as one team. We cherish curiosity, purpose, and mindset, encouraging our team to unlock their potential. Our talent pool consists of leading professionals from both the travel and SaaS sectors, representing over 70 nations. If you're eager to make a genuine difference and influence how millions experience work, we would love to welcome you aboard.Visit www.perk.com to learn more.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this essential role, you will provide top-notch technical support to our clients and ensure their technology needs are met effectively. Your expertise will help maintain the smooth operation of IT services, resolving issues in a timely manner and contributing to overall user satisfaction.

About UsAt Perk, we are revolutionizing the way businesses manage travel and expenses. Our intelligent platform streamlines everything from travel bookings to invoice processing, eliminating the inefficiencies that hinder productivity. With our solutions, we empower organizations to reclaim valuable time and foster innovation.We proudly serve over 10,000 companies globally, including renowned brands such as Wise, On Running, Breitling, and Fabletics, addressing the staggering $1.7 trillion challenge of lost productivity.Founded in 2015, we have expanded to over 1,800 employees across 12 offices, with headquarters in London and Boston. Our commitment to innovation, control, and simplicity is central to transforming workplace experiences.Our core values—ownership, delivering a 7-star experience, and teamwork—drive us to seek out curious and purpose-driven individuals who are eager to unlock their potential. Our diverse talent team represents over 70 countries, and we invite you to help shape the future of work for millions.For more information, visit www.perk.com.The RoleAs we accelerate our growth and integration of new businesses, we are seeking a Senior People Partner who will play a pivotal role in our journey to One Perk. This position requires a strategic partner who can navigate the complexities of our expanding operations, ensuring we remain agile and customer-focused.

Join our dynamic team as a Customer Service Officer at alphabeinsightinc, where you will play a pivotal role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.In this fast-paced environment, you will collaborate with various departments to address customer needs effectively, contributing to our commitment to quality and excellence.

As a Customer Service Liaison at Alpha Insight Inc., you will serve as a vital link between our clients and our team, ensuring excellent service delivery and customer satisfaction. You will be responsible for addressing client inquiries, resolving issues, and fostering strong relationships to enhance client experiences. Your role will involve proactive communication, collaboration with cross-functional teams, and the ability to manage multiple tasks effectively. Join us to make a significant impact on our customer service excellence!

Join our dynamic team at Alpha Insight Inc. as a Customer Service Representative! In this role, you will be the frontline support for our clients, addressing inquiries and resolving issues with professionalism and efficiency. Your contribution will significantly enhance the customer experience, ensuring satisfaction and loyalty.

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll be the frontline ambassador for our brand. In this dynamic role, you'll engage with customers, address inquiries, and resolve issues with a focus on exceptional service. Your expertise will contribute to customer satisfaction and loyalty.

Join our dynamic team at alphabeinsightinc as a Customer Service Officer. This role is pivotal in ensuring customer satisfaction and providing exceptional service at every interaction. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and enhancing their overall experience.You will need to demonstrate excellent communication skills, patience, and a customer-first attitude. This is a fantastic opportunity for individuals who are passionate about delivering high-quality service and are eager to grow within a supportive environment.

Alphabeinsightinc is seeking a Customer Service Assistant based in Birmingham. This role centers on supporting clients, answering their questions, and ensuring each interaction is smooth and positive. Role overview Customer Service Assistants handle a range of client needs. The focus is on prompt responses, problem-solving, and maintaining a high standard of service throughout every customer interaction. Key responsibilities Respond to customer inquiries in a timely and professional manner Resolve issues and provide follow-up when needed Work to keep customer satisfaction levels high Requirements Strong communication skills Ability to manage multiple tasks and set priorities Dedication to offering helpful and friendly service This position is a good fit for those who enjoy helping others and want to be part of a team focused on excellent service.

Customer Service AdministratorWe are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.Key Responsibilities:Respond to driver inquiries via email, ensuring all queries are addressed efficiently.Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

Role Overview Domino's Pizza Group Limited is looking for a Customer Service Representative in Birmingham. This position centers on supporting customers by phone and online, making sure every order and interaction goes smoothly. What You Will Do Answer customer questions and take orders by phone and through online channels Resolve issues and handle inquiries promptly Maintain a friendly, helpful attitude throughout each interaction What We Value Clear and effective communication A positive, approachable manner Commitment to customer satisfaction

As an Office Specialist at Cook's Pest Control, Inc., you will play a vital role in ensuring the smooth operation of our office while delivering exceptional customer service. Your responsibilities will encompass a variety of office and clerical tasks, spanning from general receptionist duties to essential HR and Accounting functions.Customer Service ResponsibilitiesHandle incoming customer calls and direct them to the appropriate department.Conduct initial new customer intake, entering essential customer information and forwarding details to the relevant sales team member.Address customer inquiries related to accounts and billing.Reach out to customers regarding invalid payments and funding sources.Accounting ResponsibilitiesProcess customer payments and ensure daily bank deposits are completed.Manage vendor invoices, submitting payments via credit card or routing requests to the Corporate Office as appropriate.Keep track of overdue accounts and contact customers for collections, forwarding accounts to a collections agency when necessary.Execute account write-offs and terminations of customer accounts as required.Collaborate with the District Manager to complete tasks outlined in the Daily Accounting Checklist.Review and adjust payroll as needed.Maintain petty cash records.Human Resources ResponsibilitiesOversee the entire hiring and onboarding process for new employees, including background checks, scheduling physicals and drug screens, entering employee information into HRIS, and finalizing new hire paperwork.Assist both new and existing employees with general HR and Benefits inquiries.Process monthly employee changes, including pay rate and status modifications.Facilitate the termination process for departing employees.Manage Workers’ Compensation and Auto Insurance claims.Office Management ResponsibilitiesComplete monthly orders for warehouse and office supplies.Order business cards as needed.

Make a Difference and Get Rewarded for It!At Acumen, our mission is to empower individuals with disabilities, military veterans, and the elderly to live independent and fulfilling lives. If you are passionate about making a real impact through your work, this is your opportunity. About UsFounded 30 years ago, Acumen Fiscal Agent was built on the belief that there should be a more personalized and straightforward way to provide self-directed services to those in need of home care. Today, we are one of the nation’s foremost providers of fiscal agent services, dedicated to not just managing payroll and paperwork but also enhancing the quality of life for our clients. Join us to be part of something truly transformative!What You Will DoAs an Enrollment Specialist, you will play a crucial role in guiding clients through the enrollment process for our services. Your primary focus will be to ensure a smooth enrollment experience while educating clients about our offerings and addressing their concerns. The ideal candidate will exhibit outstanding communication skills, meticulous attention to detail, and a genuine desire to assist others in achieving greater autonomy.Key Responsibilities Guide clients through the enrollment process for fiscal agent services. Clearly explain available services and eligibility criteria. Gather and verify essential documentation for enrollment. Keep accurate records of client enrollments and communications. Address client inquiries and provide follow-up to ensure successful enrollments. Collaborate with internal teams to meet client needs and refine the enrollment process. Stay informed on policy updates and best practices related to enrollment. Requirements High school diploma or equivalent; prior experience in customer service or enrollment support is preferred. Exceptional verbal and written communication skills. Detail-oriented with excellent organizational capabilities. Ability to work autonomously and manage multiple tasks efficiently. Proficient in Microsoft Office Suite, particularly Excel. Experience in a healthcare or social services setting is advantageous. Strong problem-solving skills and a compassionate approach in client interactions. Ability to work collaboratively within a team environment. Benefits What We Offer You: 16 paid holidays per year, including your birthday! We value celebrating our team members as much as our mission.

Join Our Innovative Team as a Family Support Worker!Malachi is a pioneering specialist therapeutic family support service dedicated to providing a wide array of services that uplift children and families in schools and community settings. We are committed to fostering a supportive environment where our employees can thrive, offering a range of outstanding benefits:Enjoy 32 days of holiday annually, in addition to bank holidays.Receive an extra day off on your birthday.Take an additional day off for moving house.Participate in a contributory pension scheme.Benefit from convenient car parking facilities.Experience flexible work hours and effective diary management.Gain access to both internal and external training opportunities as required.

Transform9 is leading the charge in transforming healthcare accessibility and patient communication through our innovative conversational agent platform. Our mission is to ensure seamless connections between patients and healthcare providers, enhancing both access and overall experience. We are in search of a committed Technical Support Engineer to become an integral part of our team, playing a crucial role in providing outstanding support to our clients and their users. In this role, you will troubleshoot technical concerns, deliver solutions, and guarantee the smooth functioning of our platform for healthcare professionals and patients alike. You will collaborate closely with our development and product teams to identify and resolve bugs while also contributing to the enhancement of our support documentation and resources.Key ResponsibilitiesAct as the primary contact for technical support inquiries from clients, resolving issues in an efficient and professional manner.Troubleshoot and diagnose technical challenges related to the Transform9 platform and its integration within client systems.Provide prompt and effective solutions to boost user satisfaction and uphold high service levels.Document support tickets, track issues, and communicate clear updates to clients throughout the resolution process.Work with internal teams to escalate issues and give feedback on platform functionality for continuous enhancement.Assist in the creation and upkeep of support materials, FAQs, and training resources for client teams.

Join our dynamic team as a Deskside Support Technician, where you will play a pivotal role in providing exceptional technical support to our clients and employees. Your primary responsibilities will include troubleshooting hardware and software issues, maintaining IT equipment, and ensuring a seamless technology experience for all users. If you are passionate about technology and helping others, this is the perfect opportunity for you!

Bosch Group is seeking a Technical Support Engineer in Birmingham to help customers solve technical challenges and improve their experience with Bosch products. This position centers on diagnosing issues, answering technical questions, and offering clear solutions that support both customer satisfaction and product reliability. Role overview This role involves responding to customer inquiries, troubleshooting problems, and guiding users through technical solutions. The Technical Support Engineer works closely with team members to ensure each issue is addressed promptly and effectively. What you will do Troubleshoot and resolve technical problems related to Bosch products Communicate solutions to customers in a clear and supportive manner Contribute to ongoing improvements in customer service and product performance Requirements Strong problem-solving skills Ability to explain technical information clearly Commitment to delivering helpful and timely support