Inbound Customer Service Advisor - Join a Dynamic Team

Inbound Customer Service AdvisorJoin our rapidly expanding team as an Inbound Customer Service Advisor in the vibrant city of Birmingham. Our client, a forward-thinking company in South Birmingham, has ambitious growth plans for 2019 and beyond, making it an exciting time to become part of their customer service operations.We offer you a competitive base salary, annual salary reviews based on performance, a company pension scheme, and an exceptional working environment. Enjoy a modern call center equipped with free tea and coffee, a spacious kitchen, pool tables, PlayStation, ice hockey, and more.Key Responsibilities:- Assist customers through multiple systems, guiding them to resolve issues effectively.- Maintain strong rapport with customers to ensure a seamless experience.- Handle complaints confidently, resolving queries independently or with managerial support.- Focus on first-time resolutions, striving to exceed customer expectations.Qualifications:Minimum of 12 months of call center experience.Proficient IT skills to navigate various systems.Exceptional customer service abilities.Strong communication skills, able to engage with customers at all levels.Demonstrated complaint resolution experience.Commitment to ensuring customer satisfaction.Personal Attributes:Excellent communication skills.A collaborative team player.Outstanding customer service mindset.Proficient in computer literacy.Interviews will be conducted over the next few weeks, and candidates should be available to start in January.

Join one of the UK's premier transport companies as a Customer Service Advisor in their bustling Birmingham head office. We are seeking passionate individuals to deliver exceptional service to our valued customers.This role is an excellent opportunity for seasoned Call Centre Advisors looking to establish their careers with a respected market leader, with ample chances for advancement for candidates who exhibit the right skills and attitude.Interviews will be conducted in the upcoming weeks, so candidates should have the flexibility to attend at short notice.To qualify for this position, candidates must possess a minimum of 1 year of call centre experience and be prepared to showcase their expertise during a competency-based interview.The responsibilities include:Acting as the primary point of contact for customer inquiries, addressing queries promptly and efficiently.Coordinating with various departments to ensure timely inspection or collection of vehicles.Informing customers of any changes to manage expectations effectively.Meeting performance targets to ensure all customer calls are addressed within SLA expectations while maintaining high call quality standards.Communicating with drivers, garages, and auction houses to facilitate the seamless transition and delivery of vehicles.Updating CRM systems to prevent repeat calls and enable any representative to assist customers regarding their queries.We have multiple temporary to permanent and permanent positions available. Successful candidates can expect to start the following Monday after their interview.

Lexus of Birmingham seeks a Service Advisor to act as the primary point of contact for customers needing assistance with their vehicles. This role centers on delivering a welcoming experience and upholding high service standards throughout each customer interaction. Key responsibilities Serve as the main liaison between customers and the service team Support customers with questions or concerns about their vehicles Ensure a positive and professional service experience for every guest What to expect This position requires strong communication skills and a customer-focused approach. The Service Advisor plays a vital role in maintaining the reputation of Lexus of Birmingham by making each customer feel valued and informed during their visit.

Role overview The Service Advisor at Porsche Birmingham acts as the main point of contact between clients and the service department. This role involves assisting customers with their vehicle service needs, whether for scheduled maintenance or unexpected repairs. The position is based at the dealership in Birmingham and is part of the Sonic Automotive team. Key responsibilities Greet customers and discuss their service concerns in detail Schedule and coordinate appointments for repairs and maintenance Keep clients informed about service progress and estimated completion times Collaborate with technicians to ensure accurate and high-quality service Provide clear explanations of all services performed on vehicles What makes this role unique Strong customer service skills and a good understanding of automotive services are essential. The Service Advisor directly influences each client's experience and satisfaction, helping to maintain Porsche Birmingham's reputation for quality and care.

Kaplan Professional is seeking a Service Operations Advisor (Learner) for its Birmingham office. This permanent, full-time position plays an important part in helping learners progress through their educational programs by providing support and building strong connections. Role summary The Service Operations Advisor (Learner) focuses on supporting individuals as they move through their studies. The role involves regular interaction with learners, ensuring they have the guidance and service needed to succeed. Main responsibilities Provide ongoing support to learners throughout their educational journey Develop and maintain positive relationships with learners Deliver clear, high-quality service and guidance Key details Reference number: JR254637 Location: Birmingham office Working pattern: Full time, 37.5 hours per week Contract type: Permanent Number of roles: 1 Grade: K2 Salary: £26,228 per annum

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll be the frontline ambassador for our brand. In this dynamic role, you'll engage with customers, address inquiries, and resolve issues with a focus on exceptional service. Your expertise will contribute to customer satisfaction and loyalty.

Global Elite Empire Consultants seeks a Remote Client Benefits Advisor to join the team in Birmingham, Alabama. This position centers on supporting clients who have already expressed interest in learning about their benefit options. The process is straightforward: no cold calling, no micromanagement, and a proven system that rewards consistent effort. Key Responsibilities Connect with clients who have requested details about their benefits. Guide clients through their available options, providing clear and supportive explanations. Assist clients as they enroll in the benefits they choose. Work Environment and Support Fully remote role based from home. Flexible hours to accommodate different schedules. Uncapped earning potential based on performance. Comprehensive training and ongoing mentorship provided. Who Succeeds in This Role This position fits individuals who want to invest in their own growth and are motivated to move beyond exchanging time for pay. Interview Process All interviews take place via Zoom video conferencing. Global Elite Empire Consultants operates as a third-party recruiter and is not an insurance agency.

Customer Service TrainerAbout Our ClientOur client is a rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. Their growth trajectory presents real career advancement opportunities, and they are seeking to enhance their team with a skilled Customer Service Trainer.Role OverviewAs a Customer Service Trainer, you will play a pivotal role in identifying and delivering the training requirements for our Call Centre operations. This includes the design, development, and execution of a comprehensive customer service training and coaching program.Your responsibilities will encompass the induction training for new hires, as well as continuous support for existing staff, ensuring they provide an exemplary customer experience that aligns with our service and quality standards.The ideal candidate will have a proven history of delivering outstanding customer service and will guide team members on effective inquiry handling processes.This position is perfect for an articulate and organized individual with experience in the Energy sector and a background in training or supervisory roles, instilling confidence in training delivery.Key ResponsibilitiesResearch, design, and maintain engaging training workshops to enhance employee skills and confidence.Keep a comprehensive library of training materials and records, ensuring they are consistently updated.Collaborate with the Quality Team to pinpoint training deficiencies.Support the Training Manager in fulfilling various customer operation training needs.Assist in the induction and mentoring of employees during their probation period.Work closely with Team Managers post 1-1 reviews to identify training requirements.Alongside the Training Manager, develop a yearly training strategy.Create diverse training, coaching, and monitoring techniques tailored to individual needs.Adhere to all regulatory and compliance standards in fulfilling job duties.Required Skills and ExperienceProven experience in designing and delivering classroom-based training.Background in the Energy sector, particularly with credit meters.Exceptional communication abilities across all organizational levels.Strong written communication skills.Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.A high level of motivation and the ability to inspire others.

Entain, a global sports betting and gaming entertainment provider, is hiring a Retail Customer Service Representative for its Birmingham location. The team aims to create welcoming experiences for everyone who visits the shop. Role overview This position centers on supporting customers in person at the retail counter. The focus is on helping visitors with their questions, handling requests, and making sure each interaction is positive. What you will do Assist customers in the shop by answering questions and responding to requests Handle customer inquiries face-to-face Promote Entain’s products and services at the counter Requirements Interest in customer service and helping others Comfortable working in a busy retail environment Clear communication skills and a helpful attitude This role is located at an Entain retail shop in Birmingham.

Join our dynamic team as a Customer Service Officer at alphabeinsightinc, where you will play a pivotal role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.In this fast-paced environment, you will collaborate with various departments to address customer needs effectively, contributing to our commitment to quality and excellence.

As a Customer Service Liaison at Alpha Insight Inc., you will serve as a vital link between our clients and our team, ensuring excellent service delivery and customer satisfaction. You will be responsible for addressing client inquiries, resolving issues, and fostering strong relationships to enhance client experiences. Your role will involve proactive communication, collaboration with cross-functional teams, and the ability to manage multiple tasks effectively. Join us to make a significant impact on our customer service excellence!

Join our dynamic team at Alpha Insight Inc. as a Customer Service Representative! In this role, you will be the frontline support for our clients, addressing inquiries and resolving issues with professionalism and efficiency. Your contribution will significantly enhance the customer experience, ensuring satisfaction and loyalty.

Founded in 1971, Mulberry has its roots in Somerset, England, and has evolved into an internationally recognized British lifestyle brand celebrated for its exceptional quality and design that embodies the Mulberry Spirit.With sustainability ingrained in our ethos since our inception, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.As a global brand, we remain steadfast in our values, continuously striving to enhance our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you resonate with these values, we invite you to become a part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because we seek individuals who are passionate about people, driven to provide an extraordinary customer experience, and eager to learn and grow, both personally and professionally. We encourage you to become an expert in your field and actively participate in our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Customer-Centric Focus: - Create an inviting and enjoyable atmosphere for customers and your team. - Deliver a memorable customer experience and inspire your team to do the same. - Stay culturally connected and leverage the essence of Mulberry to excite our customers. - Foster and maintain important customer relationships through in-store CRM tools.Team Development: - Cultivate a high-performing team that values diversity, ensuring each individual feels valued and respected. Champion equity, empathy, and understanding in all interactions. - Encourage open discussions and welcome diverse perspectives to drive creativity and collaboration.

Entain seeks a Retail Customer Service Associate for its Birmingham location. This role centers on helping customers in person, answering questions, and handling transactions at the store. Associates play a key part in creating a welcoming atmosphere for everyone who visits. Main responsibilities Respond to customer questions and requests in the retail space Process payments and transactions with care and accuracy Help maintain a friendly, positive environment for shoppers What we look for A friendly, approachable manner Comfort interacting with the public throughout the day Openness to learning new tasks as needed Enjoyment of active, on-your-feet work

Key Responsibilities:1. Customer Service:Welcome customers warmly and professionally.Accurately take food and beverage orders, ensuring all needs are met.Guide customers in menu selections by providing suggestions and answering queries.Deliver orders promptly while maintaining high service quality.Address and resolve customer complaints professionally, escalating to management when necessary.2. Food Preparation:Prepare food and beverages per Miss J’s Café standards, encompassing sandwiches, salads, soups, and more.Efficiently and safely operate kitchen equipment such as grills, ovens, and blenders.Adhere to food safety regulations for food storage and organization.Ensure all food items are fresh, appropriately portioned, and meet quality standards.3. Cleanliness and Sanitation:Maintain cleanliness and organization in dining and kitchen areas throughout your shift.Consistently clean and disinfect surfaces, equipment, and restrooms.Follow health and safety guidelines in food handling and sanitation practices.4. Cash Handling and Register:Operate the cash register and process payments accurately.Provide change and issue receipts while assisting with payment-related tasks.Maintain a balanced cash drawer by adhering to cash handling procedures.5. Inventory and Stocking:Assist in managing inventory levels, ensuring food supplies are adequately stocked.Notify management if stock is low or requires reordering.Help with receiving and organizing deliveries, verifying quality, and ensuring proper storage.6. Teamwork and Collaboration:Collaborate with team members to facilitate a smooth workflow during shifts.Assist with opening and closing duties, including setting up or closing the café, cleaning, and restocking.Communicate effectively with colleagues and supervisors to ensure efficient task completion.7. Adherence to Policies:Comply with all company policies and procedures, including safety protocols and customer service standards.Maintain a professional demeanor and contribute positively to the work environment.Participate in training sessions and engage in ongoing learning about café operations.

Join Our Team as a Dunkin' Donuts Team Member!We are seeking enthusiastic individuals to join our Dunkin' Donuts family in Birmingham, AL. As a Team Member, you will play a vital role in delivering exceptional service and high-quality food and beverages to our valued customers.Key Responsibilities:1. Customer Service:Welcome customers with a warm, friendly demeanor.Accurately take orders in-store and at the drive-thru.Address customer inquiries and resolve complaints professionally.Serve food and drinks promptly, meeting Dunkin's quality standards.2. Food and Beverage Preparation:Prepare menu items, including donuts, sandwiches, and beverages per Dunkin' recipes.Safely operate kitchen equipment such as fryers and coffee machines.Ensure all items are attractively presented and served at the right temperature.3. Maintaining Cleanliness:Sanitize workstations and dining areas to ensure cleanliness.Adhere to health and safety standards in kitchen and dining settings.Regularly restock supplies and maintain a tidy environment.4. Cash Handling and Register Operations:Skillfully operate the cash register and handle payments accurately.Process transactions with credit and mobile payment systems.Ensure cash register balances per company protocols.5. Teamwork and Communication:Collaborate with team members for efficient restaurant operations.Maintain clear communication with coworkers and management for order accuracy.Assist in onboarding new team members with training and best practices.6. Health and Safety Compliance:Comply with health and safety regulations, including food handling.Maintain personal hygiene and follow uniform standards.Report safety hazards or maintenance needs to management.7. Other Duties as Assigned:Assist with opening and closing procedures as needed.Perform additional tasks as directed by management.

Customer Service AdministratorWe are excited to partner with a dynamic client in Birmingham who is seeking talented Customer Service Administrators to join their growing team during this busy period.In this fast-paced role, you will play a crucial part in ensuring timely and accurate payroll for our client's drivers.Your responsibilities will involve a blend of administrative tasks and phone support, addressing queries, resolving pay-related issues, and handling various ad hoc calls.Key Responsibilities:Respond to driver inquiries via email, ensuring all queries are addressed efficiently.Process drivers' hours and expenses, verifying job sheets against drivers' records, and updating the company CRM for payroll processing.Collaborate with the team to meet hourly targets, particularly on Thursdays, to ensure accurate driver payments.Liaise with departments such as finance to confirm drivers have no outstanding speeding tickets or parking fines.Cross-reference systems to ensure mileage and registration accuracy and sign off on completed tasks.Address driver inquiries regarding missing payments and ensure all additional costs and expenses are accounted for.Thursdays are typically the busiest days in our office, and you will be assigned several drivers' pay sheets to process. Collaboration with your team will be key to achieving success.

Join our dynamic team at alphabeinsightinc as a Customer Service Officer. This role is pivotal in ensuring customer satisfaction and providing exceptional service at every interaction. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and enhancing their overall experience.You will need to demonstrate excellent communication skills, patience, and a customer-first attitude. This is a fantastic opportunity for individuals who are passionate about delivering high-quality service and are eager to grow within a supportive environment.

Join our dynamic team at Domino's Pizza, where customer satisfaction is our top priority! As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. Your friendly demeanor and effective communication skills will help ensure that every customer has a positive experience.Responsibilities include answering customer inquiries, taking orders, and resolving any issues that may arise. You will work in a fast-paced environment and collaborate with your team to deliver high-quality service. Join us and be part of a company that values its employees and strives for excellence!

Role Overview Accor Hotels is seeking a Multi-Tasking Night Team Member for the Birmingham location. This position plays a key part in maintaining smooth operations and guest satisfaction during overnight hours. Main Responsibilities Manage front desk tasks throughout the night shift Assist guests with check-ins and check-outs Respond to guest inquiries with professionalism and courtesy What We’re Looking For Proactive approach to work and problem-solving Comfort working independently and handling multiple tasks at once Strong commitment to guest comfort and service This role suits someone who enjoys variety and takes pride in helping guests feel welcome and cared for during their stay.