Service Desk Engineer - Stoke-on-Trent

Join our dynamic team as a Service Desk Engineer and play a crucial role in delivering exceptional IT support to our clients in Stoke-on-Trent. You will be the first point of contact for technical assistance, troubleshooting issues, and ensuring smooth operations of IT services.In this role, you will utilize your problem-solving skills and technical expertise to assist users with hardware and software issues. Your ability to communicate effectively and work collaboratively will be key to providing outstanding customer service.

Join our dynamic team at Alphabe Insight Inc as a Front Desk Agent. In this pivotal role, you will be the first point of contact for our clients, showcasing exceptional customer service and professionalism. Your responsibilities will include managing appointment schedules, greeting guests, and providing support to both clients and staff. If you are passionate about delivering top-notch service and thrive in a fast-paced environment, we want to hear from you!

Join the vibrant team at solidcore as a Core Crew member! We are seeking a dynamic, friendly, and professional individual to provide exceptional front desk, administrative, and sales support to our Head Coach and Community Manager. This part-time role offers flexible hours that align with our studio's schedule. As a Core Crew member, you will play a crucial role in driving sales, enhancing studio visibility, and ensuring a memorable experience for our clients through outstanding service and a positive attitude.

Join the vibrant team at solidcore as a Core Crew member, where your enthusiasm and excellent interpersonal skills will shine! In this pivotal role at our Birmingham studio, you will provide exceptional front desk service, administrative support, and be integral in driving sales initiatives alongside our Head Coach and Community Manager. This part-time position offers flexible hours aligned with our studio's schedule and needs. As a Core Crew member, you will actively contribute to the success of solidcore by generating sales, promoting our studio, and ensuring a welcoming environment for all members with professionalism and patience.

Join Our Team as a Service Engineer - Waste WaterWe are excited to welcome a skilled Service Engineer to our dynamic, family-run SME based in Gloucester. This role is pivotal in ensuring our operations within the water industry run smoothly as you cover the southern region, primarily around the M25. You will respond to maintenance, repairs, and commissioning requests, leveraging your mechanical and electrical expertise.Key Responsibilities:Provide exceptional customer service by utilizing your extensive product and technical knowledge.Install, commission, service, and repair pumps, pump systems, and related mechanical equipment.Conduct scheduled site visits, generating comprehensive reports and tailored recommendations.Manage emergency call-outs effectively, ensuring timely repairs and clear communication with the team.Adhere to safety protocols by creating thorough risk assessments and method statements.Demonstrate professionalism and commitment to customer satisfaction at all times.Perform routine preventative maintenance on wastewater systems, swiftly identifying and rectifying faults.Maintain clear communication with schedulers regarding work progress and manage your tasks efficiently.Stay informed of company policies and procedures, ensuring your vehicle is clean and stock levels are maintained.Participate in the on-call rota for out-of-hours coverage.

Join the dynamic team at SPT Labtech as we expand our operations across an innovative portfolio. We are looking for an enthusiastic and hands-on Field Service Engineer with robust electro-mechanical troubleshooting abilities, ideally located in the UK, preferably around the London, Cambridge, or Oxford areas.In this pivotal role, you will provide outstanding service support, collaborating closely with the Service and Support Scheduler to prioritize and perform emergency repairs, preventative maintenance, and installations with precision. This role demands exceptional customer service skills and a proactive, solutions-oriented mindset.Your primary focus will be on the UK and mainland Europe, with occasional international travel expected. Prepare for approximately 10–12 days of overnight travel each month; proximity to a major airport is a plus.This is a fantastic opportunity to engage with a diverse range of innovative products, offering a dynamic workload that is perfect for someone who thrives in a fast-paced environment and seeks a challenging, impactful role.

Join Our Team as an Electrical Field Service Engineer!Are you an experienced Electrical Engineer looking for an exciting opportunity in the West Midlands area? We are expanding our field service teams and seeking skilled professionals to maintain, repair, and service our clients' overhead cranes and hoists. This is a permanent position offering a competitive salary of £32,000 depending on experience, plus a company vehicle and overtime opportunities.Your role will involve servicing a variety of lifting equipment, including undertaking service inspection contracts, refurbishment, modernization projects, and installation, testing, and certification procedures for overhead cranes and hoists.Key Responsibilities:Perform preventative maintenance and repairs on electric overhead traveling cranes.Troubleshoot equipment malfunctions effectively.Consult with customers regarding repair and safety issues.Identify and generate sales leads during service calls.Complete necessary documentation accurately.

Role overview Version 1 is hiring a Senior AWS Engineer to design, build, and manage scalable cloud systems for a varied client base. This role focuses on delivering practical AWS solutions that support clients’ business goals and digital transformation. Locations Positions are available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Join OWL Services as a Field Service Technician!Location: Birmingham, AL (On-Site / Field-Based)Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight TravelPay Rate: $23–$25/hourEmployment Type: Full-Time (Hourly)Position OverviewOWL Services is on the lookout for a skilled Field Service Technician to take charge of installing, maintaining, and repairing electro-mechanical equipment in various field settings. This is the perfect opportunity for a mechanically adept, safety-oriented individual who thrives on problem-solving and enjoys working autonomously.As a vital component of our service team, you will ensure that essential systems such as POS equipment, alarms, and security devices function seamlessly at our clients' sites.Key ResponsibilitiesTroubleshoot, inspect, repair, and replace electro-mechanical equipment as necessary.Service a variety of devices including cash registers, coin changers, alarms, and POS systems.Diagnose equipment malfunctions and develop effective solutions.Complete service requests and maintenance tasks promptly and professionally.Review work orders, manuals, and technical drawings thoroughly.Utilize testing devices, hand tools, and power tools effectively.Adhere strictly to safety protocols and company procedures.Participate in a 24/7 on-call rotation.Travel 30–40% overnight, assisting with installations and upgrades as needed.Maintain precise documentation using company systems and mobile technology.Essential QualificationsRequired SkillsStrong mechanical aptitude and troubleshooting capabilities.Ability to work independently with strong problem-solving skills.Commitment to safety and adherence to safety guidelines.Willingness to be part of a 24/7 on-call rotation.Availability to travel 30–40% overnight.Good driving record.Proficiency with computers and smartphones.Preferred SkillsExperience with POS systems (e.g., Verifone, NCR).Familiarity with alarm systems.Proven experience in troubleshooting and repairing electro-mechanical equipment.Ability to handle service requests professionally and efficiently.Capability to read and interpret work orders, manuals, and technical drawings.Experience with testing devices and hand/power tools.Willingness to assist with installations and upgrades in other regions.BenefitsPaid Time Off.401(k) Retirement Plan.Comprehensive Health Care.Dental Insurance.Vision Insurance.Overtime Pay.On-the-Job Training.Per Diems.Opportunities for Growth.

Bosch Group is seeking a Technical Support Engineer in Birmingham to help customers solve technical challenges and improve their experience with Bosch products. This position centers on diagnosing issues, answering technical questions, and offering clear solutions that support both customer satisfaction and product reliability. Role overview This role involves responding to customer inquiries, troubleshooting problems, and guiding users through technical solutions. The Technical Support Engineer works closely with team members to ensure each issue is addressed promptly and effectively. What you will do Troubleshoot and resolve technical problems related to Bosch products Communicate solutions to customers in a clear and supportive manner Contribute to ongoing improvements in customer service and product performance Requirements Strong problem-solving skills Ability to explain technical information clearly Commitment to delivering helpful and timely support

We are seeking a dedicated and experienced Automotive Service Manager to join our dynamic team at eoctebp in Birmingham, Alabama. In this role, you will lead our service department, ensuring high levels of customer satisfaction and operational efficiency.Your responsibilities will include managing service staff, overseeing day-to-day operations, and maintaining the highest standards of service quality. You will be the driving force behind our service department's success, focusing on team training, performance management, and customer engagement.

Join AECOM as an Engineer or Senior Electrical Engineer specializing in Distribution. This is an exciting opportunity to work on a variety of projects that shape the future of infrastructure and energy.As part of our dynamic team in Birmingham, you will be responsible for designing, developing, and implementing electrical distribution systems while ensuring compliance with industry standards and regulations. You will collaborate with multidisciplinary teams to deliver innovative solutions that meet client needs.

Jobs for Humanity is hiring an Engineer in Birmingham. This position centers on creating solutions that support individuals and communities. The team values collaboration and aims for real social impact through its work. Role overview This role involves applying engineering knowledge to projects with a focus on positive change. Day-to-day tasks may include problem-solving, working with colleagues, and contributing to initiatives that benefit a wider community. What you will do Work closely with team members to develop and implement engineering solutions Support projects that aim to empower people and strengthen communities Apply technical skills in a collaborative setting Requirements Engineering experience or relevant background Interest in social impact and community-focused work Ability to work well within a team

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll be the frontline ambassador for our brand. In this dynamic role, you'll engage with customers, address inquiries, and resolve issues with a focus on exceptional service. Your expertise will contribute to customer satisfaction and loyalty.

Role overview As a Senior Service Designer at Version 1, the focus is on shaping digital services for both public and private sector projects. The position centers on improving user experiences and guiding service design from initial concept through to delivery. Collaboration with cross-functional teams is a key part of the role, ensuring that each service meets user needs and project goals. What you will do Work closely with multidisciplinary teams to design and refine digital services Use service design methods to understand user needs and business objectives Offer strategic input to influence product direction and enhance services Maintain alignment with design thinking principles and industry standards Location This role is available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, or Belfast.

Customer Service TrainerAbout Our ClientOur client is a rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. Their growth trajectory presents real career advancement opportunities, and they are seeking to enhance their team with a skilled Customer Service Trainer.Role OverviewAs a Customer Service Trainer, you will play a pivotal role in identifying and delivering the training requirements for our Call Centre operations. This includes the design, development, and execution of a comprehensive customer service training and coaching program.Your responsibilities will encompass the induction training for new hires, as well as continuous support for existing staff, ensuring they provide an exemplary customer experience that aligns with our service and quality standards.The ideal candidate will have a proven history of delivering outstanding customer service and will guide team members on effective inquiry handling processes.This position is perfect for an articulate and organized individual with experience in the Energy sector and a background in training or supervisory roles, instilling confidence in training delivery.Key ResponsibilitiesResearch, design, and maintain engaging training workshops to enhance employee skills and confidence.Keep a comprehensive library of training materials and records, ensuring they are consistently updated.Collaborate with the Quality Team to pinpoint training deficiencies.Support the Training Manager in fulfilling various customer operation training needs.Assist in the induction and mentoring of employees during their probation period.Work closely with Team Managers post 1-1 reviews to identify training requirements.Alongside the Training Manager, develop a yearly training strategy.Create diverse training, coaching, and monitoring techniques tailored to individual needs.Adhere to all regulatory and compliance standards in fulfilling job duties.Required Skills and ExperienceProven experience in designing and delivering classroom-based training.Background in the Energy sector, particularly with credit meters.Exceptional communication abilities across all organizational levels.Strong written communication skills.Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.A high level of motivation and the ability to inspire others.

Lexus of Birmingham seeks a Service Advisor to act as the primary point of contact for customers needing assistance with their vehicles. This role centers on delivering a welcoming experience and upholding high service standards throughout each customer interaction. Key responsibilities Serve as the main liaison between customers and the service team Support customers with questions or concerns about their vehicles Ensure a positive and professional service experience for every guest What to expect This position requires strong communication skills and a customer-focused approach. The Service Advisor plays a vital role in maintaining the reputation of Lexus of Birmingham by making each customer feel valued and informed during their visit.

Role Overview Segula Technologies is hiring a Manufacturing Engineer in Birmingham. This role focuses on improving production processes and maintaining quality standards across manufacturing operations. What You Will Do Work with teams from different departments to design, develop, and refine manufacturing systems and workflows. Identify opportunities to optimize production efficiency while meeting regulatory requirements. Support the delivery of products that meet company and industry quality benchmarks.

Entain, a global sports betting and gaming entertainment provider, is hiring a Retail Customer Service Representative for its Birmingham location. The team aims to create welcoming experiences for everyone who visits the shop. Role overview This position centers on supporting customers in person at the retail counter. The focus is on helping visitors with their questions, handling requests, and making sure each interaction is positive. What you will do Assist customers in the shop by answering questions and responding to requests Handle customer inquiries face-to-face Promote Entain’s products and services at the counter Requirements Interest in customer service and helping others Comfortable working in a busy retail environment Clear communication skills and a helpful attitude This role is located at an Entain retail shop in Birmingham.

Join Methods Business and Digital Technology Limited, a pioneering IT Services Consultancy with over 30 years of experience in transforming public sector operations across the UK. With a robust partnership portfolio that includes various central government departments and agencies, we leverage our expertise in transformation, delivery, and collaborative problem-solving to create innovative, user-centric solutions that prioritize safety and sustainability.At Methods, we pride ourselves on our human-centered approach, which distinguishes us from traditional consultancies and software houses. Our commitment to value creation extends to our clients, employees, communities, and the planet, ensuring a positive impact through our endeavors.We foster a culture of collaboration and learning, supporting our clients' project successes while enjoying the process. Our environment encourages creativity and resilience, promoting a culture where mistakes are seen as learning opportunities.As we expand our reach into the private sector, we continue to uphold our values of excellence and innovation. Methods became part of the Alten Group in early 2022.