Senior Technical Support Engineer

Join Bosch Group as a Senior Technical Support Engineer, where you will be at the forefront of our customer support team, tackling complex technical issues and delivering exceptional solutions. In this dynamic role, you will collaborate with various departments to ensure customer satisfaction and drive product improvements.

Transform9 is leading the charge in transforming healthcare accessibility and patient communication through our innovative conversational agent platform. Our mission is to ensure seamless connections between patients and healthcare providers, enhancing both access and overall experience. We are in search of a committed Technical Support Engineer to become an integral part of our team, playing a crucial role in providing outstanding support to our clients and their users. In this role, you will troubleshoot technical concerns, deliver solutions, and guarantee the smooth functioning of our platform for healthcare professionals and patients alike. You will collaborate closely with our development and product teams to identify and resolve bugs while also contributing to the enhancement of our support documentation and resources.Key ResponsibilitiesAct as the primary contact for technical support inquiries from clients, resolving issues in an efficient and professional manner.Troubleshoot and diagnose technical challenges related to the Transform9 platform and its integration within client systems.Provide prompt and effective solutions to boost user satisfaction and uphold high service levels.Document support tickets, track issues, and communicate clear updates to clients throughout the resolution process.Work with internal teams to escalate issues and give feedback on platform functionality for continuous enhancement.Assist in the creation and upkeep of support materials, FAQs, and training resources for client teams.

Join Bosch Group as a Graduate Placement in Technical Support Engineering! This is an exceptional opportunity for recent graduates to kick-start their careers in a dynamic environment focused on innovation and technology. You will be responsible for providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance product performance.

Bosch Group is seeking a Technical Support Engineer in Birmingham to help customers solve technical challenges and improve their experience with Bosch products. This position centers on diagnosing issues, answering technical questions, and offering clear solutions that support both customer satisfaction and product reliability. Role overview This role involves responding to customer inquiries, troubleshooting problems, and guiding users through technical solutions. The Technical Support Engineer works closely with team members to ensure each issue is addressed promptly and effectively. What you will do Troubleshoot and resolve technical problems related to Bosch products Communicate solutions to customers in a clear and supportive manner Contribute to ongoing improvements in customer service and product performance Requirements Strong problem-solving skills Ability to explain technical information clearly Commitment to delivering helpful and timely support

This Graduate Placement in Technical Engineering Support at Bosch Group offers a 12-24 month fixed-term contract based in Birmingham. The position is designed for recent graduates looking to gain hands-on experience in a professional engineering setting. Role overview Work alongside experienced engineers and support ongoing projects that contribute to Bosch's technology portfolio. This placement emphasizes learning through practical involvement and collaboration with experts in the field. What you will do Assist with technical engineering tasks and project work Collaborate with professionals to support the development and improvement of engineering solutions Gain exposure to current technologies and industry practices Requirements Recent graduate, ideally with a background in engineering or a related discipline Interest in developing technical skills within an established engineering company Willingness to learn and contribute as part of a team

Join Acturis as a Placement Year Technical Support Analyst in Birmingham. This is an excellent opportunity for students looking to gain hands-on experience in the technical support field. You will be part of a dynamic team that provides exceptional technical assistance and solutions to our clients.

Join Acturis as a Graduate Technical Support Analyst for Summer 2026At Acturis, innovation is not just a part of our culture; it is ingrained in our very essence. Our journey began in 2000 when co-founder Theo Duchen, along with David McDonald, aimed to revolutionize insurance technology from a humble garden shed. What started as a visionary start-up has now evolved into a global SaaS leader, trusted by professionals across the industry.With over 100,000 users in more than 40 countries, the Acturis platform is a cornerstone of the insurance technology landscape. By collaborating closely with brokers, insurers, and MGAs, we continuously shape the market, setting new standards across personal and commercial lines.We are honored to be recognized as a Great Place to Work® 2026, fostering a collaborative, innovative work environment akin to a start-up, despite our global scaling. More than 90% of our workforce originates from graduate backgrounds, creating a thriving space for early-career talent. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations that create long-term value.Your Daily Responsibilities Will Include:Resolving system and user issues while providing customers with functionality advice.Assisting clients in configuring the platform to suit their needs and testing new software releases.Engaging directly with customers, both onsite and remotely, to analyze their needs and identify areas for improvement.Acturis offers a clear pathway for career progression, structured training, and early responsibility, ensuring you have all the necessary tools to grow.What You Can Expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you advance.

Join our dynamic team as a Senior Structural Engineer - Technical Lead in Birmingham, AL. In this pivotal role, you will leverage your extensive experience in structural engineering to oversee and guide projects from conception to completion. You will collaborate with a talented team of engineers and designers, ensuring that our projects meet the highest standards of quality and safety.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this essential role, you will provide top-notch technical support to our clients and ensure their technology needs are met effectively. Your expertise will help maintain the smooth operation of IT services, resolving issues in a timely manner and contributing to overall user satisfaction.

Join our dynamic team as a Deskside Support Technician, where you will play a pivotal role in providing exceptional technical support to our clients and employees. Your primary responsibilities will include troubleshooting hardware and software issues, maintaining IT equipment, and ensuring a seamless technology experience for all users. If you are passionate about technology and helping others, this is the perfect opportunity for you!

Join Version 1 as an OpenShift Support Consultant and be part of a dynamic team dedicated to providing exceptional managed services and support for our clients. In this role, you will utilize your expertise in OpenShift to troubleshoot and resolve issues, ensuring optimal performance for customer environments.Your responsibilities will include collaborating with cross-functional teams, providing technical guidance, and contributing to the continuous improvement of our support processes. We are looking for a proactive individual who can work efficiently under pressure and is eager to learn and grow within the managed services department.

Fastly’s edge cloud platform helps businesses deliver secure, reliable digital experiences by processing and protecting applications close to end users. Our customers include organizations like GitHub, Yelp, Paramount, and JetBlue. We aim to build a more trustworthy Internet. About the Customer Support Engineering Team The Customer Support Engineering (CSE) team is the main point of contact for Fastly customers using our edge cloud platform. The team handles support across Tier 1, 2, and 3 levels, ensuring a technical and empathetic experience. The group also manages Mission Control Engineers (MCEs), who support our proactive Mission Control Program (MCP). This program focuses on observability, advocacy, and event management, shifting from reactive troubleshooting to a more predictable and scalable support operation. The goal is to help strategic customers during their busiest times with reliable support and observability. What You Will Do Lead a distributed support team: Manage T1, T2, and T3 engineers, as well as dedicated MCEs. Mentor the team to move from reactive support to proactive ownership. Ensure the Mission Control Program can scale to protect customers during high-traffic events. Drive delivery and execution: Spot workflow bottlenecks, remove obstacles, and set achievable project timelines. Oversee timely project completion. Manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal subject matter experts as needed. Monitor the health of these swarms and audit cases for compliance. Apply MoSCoW and Eisenhower matrices for prioritization, and use the EADS model to assess program health. Locations This role can be based in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic team as a Service Desk Engineer and play a crucial role in delivering exceptional IT support to our clients in Stoke-on-Trent. You will be the first point of contact for technical assistance, troubleshooting issues, and ensuring smooth operations of IT services.In this role, you will utilize your problem-solving skills and technical expertise to assist users with hardware and software issues. Your ability to communicate effectively and work collaboratively will be key to providing outstanding customer service.

We are seeking a highly skilled and experienced Electrical Technical Director to lead our electrical engineering team in Birmingham. In this pivotal role, you will be responsible for overseeing complex electrical projects, ensuring the delivery of innovative solutions while adhering to industry standards and best practices. You will work collaboratively with cross-functional teams to drive project success and contribute to the strategic growth of the organization.

Join AECOM as the Technical Director for our Substations team in Birmingham, where you'll lead innovative projects that shape the future of energy infrastructure. This pivotal role will involve overseeing the design and implementation of substations, ensuring adherence to safety and quality standards while collaborating with multidisciplinary teams. Your expertise will drive the successful delivery of projects, enhancing our reputation as a leader in the industry.

Company Overview Jensen Hughes is a globally recognized leader in fire protection engineering, a legacy we have proudly upheld since 1939. Our expertise spans a wide array of security and risk management fields, including accessibility consulting, risk analysis, process safety, forensic investigations, security risk consulting, and emergency management. Our mission is to ensure the safety and security of lives, properties, and reputations. We pride ourselves on a collaborative culture where our engineers and consultants work together to tackle complex safety challenges. For over 80 years, we have employed cutting-edge technology and industry-leading research to help our clients mitigate risks. At Jensen Hughes, we prioritize our people, fostering an environment of trust, integrity, and professional growth. Our Global Employee Networks facilitate connections across the organization, promoting career development and forums for sharing experiences. We are dedicated to cultivating a connected culture where everyone can learn, grow, and succeed together. Job Overview We are looking for a Technical Director - Facades to join our rapidly growing UK team, with potential locations in Birmingham, London, Manchester, Glasgow, or Edinburgh. This role is crucial to the success of our External Walls and Facades team. The Technical Director will provide senior technical leadership across façade and external wall projects, combining deep technical knowledge with team management, quality assurance, and client interaction. You will collaborate with the Director of Facades, another Technical Director, and the wider Fire Engineering leadership to enhance our façade consultancy services across the UK. Your Impact in this Role As a successful candidate, you will deliver technical leadership and governance in façade and external wall engineering services. Your responsibilities will include ensuring technical excellence, effective risk management, and sound engineering judgment on complex and high-risk projects.

Join AECOM as a Tunnelling Technical Director / Team Lead and take the lead in overseeing and delivering complex tunnelling projects. You will be instrumental in driving innovation and excellence within our team, ensuring the highest standards of engineering practices. This role demands a strategic thinker with extensive experience in tunnelling and a proven track record of successful project delivery.

Join AECOM as a Mechanical Technical Director specializing in Data Centres, where you will lead the mechanical engineering efforts for cutting-edge projects. As a pivotal member of our team in Birmingham, you'll utilize your expertise to drive innovation, ensuring the delivery of high-quality, efficient, and sustainable mechanical solutions.Your responsibilities will include leading technical teams, collaborating with multidisciplinary groups, and contributing to strategic project planning. You will mentor junior engineers while advancing your career in a dynamic environment committed to excellence.

Join AECOM as a Technical Design Lead specializing in Data Centres, where you will play a pivotal role in leading innovative design solutions. This position offers a unique opportunity to be at the forefront of data center technology, working alongside a team of dedicated professionals to deliver exceptional projects.

Role Overview AECOM is seeking a Technical Design Lead focused on Data Centres for the Birmingham office. This position takes ownership of the technical design process for data centre projects, setting direction and maintaining quality throughout each stage. What You Will Do Oversee the technical design of data centre projects from concept through delivery Guide and support cross-functional teams to achieve project goals Ensure all designs meet AECOM’s standards for quality and efficiency Apply expertise to improve and evolve design approaches Collaboration This role works closely with engineers, architects, and project managers to coordinate efforts and deliver reliable, high-performing data centre solutions.