Client Support Associate

Join our dynamic team at Alpha Insight Inc. as a Client Support Associate. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and maintain a positive relationship with our valued clients.

Join our dynamic team at Waterworks as a Client Support Supervisor, where you will play a crucial role in enhancing customer satisfaction and leading our support team to new heights. In this pivotal position, you will oversee daily operations, ensuring that our clients receive top-notch assistance while fostering a positive work environment.Your responsibilities will include developing and implementing effective support strategies, managing team performance, and resolving escalated customer inquiries with professionalism and efficiency. We seek a proactive leader who is passionate about customer service and possesses excellent communication skills.

Guidepoint seeks a Client Service Associate for the Class of 2026 cohort in Boston, Massachusetts. This position focuses on helping clients make the most of Guidepoint’s services through direct support and daily interaction. Key Responsibilities Engage with clients to understand their needs and provide assistance Coordinate communication between clients and internal teams Respond promptly and effectively to client questions Work to maintain client satisfaction with Guidepoint’s offerings Location This position is based in Boston, Massachusetts.

Join our dynamic team at Mangroup Inc. as an Associate Support Engineer, where you will play a crucial role in providing exceptional technical support to our clients. You will collaborate with experienced engineers, troubleshoot issues, and help enhance our customer service offerings. This is an excellent opportunity for recent graduates or individuals looking to start their career in technical support.

destinationknot is looking for an Online Hospitality Support Coordinator based in Boston, Massachusetts. This remote role focuses on delivering administrative and customer support for reservations, scheduling, and client service. The coordinator helps ensure smooth daily operations and a positive virtual experience for clients. Success in this position relies on strong organizational habits, professionalism, and the ability to work independently with digital tools. Main responsibilities Respond to client questions about reservations and scheduling through online platforms. Coordinate hospitality services, including booking accommodations and handling related arrangements. Maintain accurate client records and reservation information within internal systems. Communicate with clients via email, phone, and other digital channels in a professional manner. Review confirmations and documentation to confirm accuracy and completeness. Support general administrative and customer service tasks as needed. Follow established procedures and workflows to ensure consistent service. Collaborate with internal teams to help provide seamless support. Who succeeds in this role This position fits individuals who are organized, detail-focused, and comfortable working independently with online systems. Professionalism and clear, effective communication are important in every interaction.

Schedule: Monday - Friday, 8:00am - 5:00pmThe Office Services Associate plays a pivotal role in delivering exceptional back office services tailored to meet the needs of our clients and teams. Key responsibilities encompass a range of services including reprographics (copying) and mail management in both physical and digital formats, alongside support for hospitality, facilities, audio/visual, reception, and other service lines as necessary.Key Responsibilities:*Maintain accurate logs for all office services tasks.*Ensure job tickets are thoroughly completed prior to commencing work.*Execute office services tasks, focusing on reprographics, mail handling, and intake functions in accordance with established protocols.*Adhere to procedures for executing jobs in the correct sequence.*Communicate effectively with supervisors or clients regarding job-related or deadline concerns.*Consistently meet contractual deadlines for job acceptance, completion, and delivery.*Diagnose and resolve basic equipment issues.*Regularly lift items weighing up to 50 lbs.*Prioritize workload efficiently.*Conduct Quality Assurance checks on personal and team deliverables.*Load machines with various supplies including paper and toner.*Respond to phone calls, emails, and service requests as needed.*Engage with clients in person, via phone, or electronically.*Comply with Williams Lea policies as well as client site regulations.*Utilize resources and supplies economically.

Join our dynamic team as a Sales Strategy Analyst/Associate within our Global Client Solutions division. In this pivotal role, you will be responsible for analyzing market trends, supporting strategic initiatives, and collaborating with cross-functional teams to drive sales performance. Your analytical skills will be essential in crafting data-driven insights that inform our sales strategies and enhance client engagement.

Join our dynamic team as a Client Service Specialist (Legal Secretary) at CCG Business Solutions LLC in Boston. In this pivotal role, you will provide exceptional administrative support to both internal and external clients, fostering an environment of collaboration and efficiency.Your responsibilities will include:Maintaining a consistent physical presence to facilitate an interactive and collaborative environment, ensuring optimal support through assignments, cross-training, and peer-level assistance;Coordinating legal practice tasks and projects effectively;Managing administrative functions and ensuring timely completion of tasks, including finance and billing-related duties, time and expense entry, opening new matters, client presentations, meetings, and other assigned projects;Collaborating with and delegating tasks to various company resources, including DPS, Williams Lea, and the Client Service Center, as well as international offices;Preparing and filing complex legal documents and correspondence with the appropriate court or agency while applying your subject matter expertise;Coordinating support with the Finance Department, including editing and reviewing client bills, correcting time entry, and promoting best practices;Reviewing and supporting the client billing process, including proofreading, applying task codes, managing matters, and ensuring accuracy in rates and expense reporting;Managing the legal and administrative practices of attorneys while maintaining service levels that meet client requirements;Working overtime as needed.

Hi Marley creates AI-powered communication tools designed for the Property & Casualty insurance sector. The platform connects carriers and clients during the claims process, aiming to deliver speed, clarity, and empathy when it matters most. Role overview The Client Executive will help grow Hi Marley's presence by introducing the platform to new enterprise clients. This hybrid role is based in Boston, MA, and requires working onsite two days per week. What you will do Identify and engage enterprise prospects to generate new business Develop and maintain relationships with potential clients throughout the sales cycle Explain the value of Hi Marley's platform and guide organizations through their decision-making process Work closely with a collaborative team to reach sales targets Who thrives here Sales professionals interested in enterprise sales and Insurtech Individuals looking to build their skills in a team-oriented environment People motivated to make a difference in a company that values both operational excellence and a personal approach Work arrangement This position is hybrid, based in Boston, MA, with two days per week required in the office.

At MERGE, we are Built Different. As a marketing and technology agency, we thrive at the intersection of health and wellness, where human impact is paramount. By integrating compelling storytelling with cutting-edge technology, we transcend traditional engagement methodologies to embrace Whole Human Marketing. This innovative approach acknowledges the complexity of human nature and employs AI to ensure that every brand interaction feels intuitive, contextual, and pertinent.Our dedication to a human-first mindset unites us and drives our mission: to connect individuals and brands in a way that fosters healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to providing an exceptional work environment where talented and ambitious individuals can flourish. We cultivate an atmosphere that inspires higher thinking and deeper emotional connections, allowing our team members to engage their intellect and passion to accomplish the best work of their careers.As Our VP, Client Experience Operations, You Will...Develop and implement the strategy for MERGE’s Client Experience infrastructure while driving effective execution. This leadership role is responsible for defining the long-term vision, design, and performance of operational systems that facilitate MERGE’s scalability without sacrificing client impact or operational integrity. You will ensure that these systems are effectively constructed, adopted, and consistently enhanced.Reporting directly to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle while translating strategic objectives into clear, actionable operational practices.Your Responsibilities Include:Enterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Spearhead the ongoing evolution of the MERGE Client Experience Operating System, ensuring it remains a competitive edge that enhances client retention and drives enterprise value.Lifecycle Architecture: Implement global standards for the client lifecycle, ensuring uniformity across all business units while designing a model that promotes agility based on client tier and service intensity.Operational Excellence: Lead organizational transformations by promoting enterprise-wide adoption of essential client experience rituals, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Direct governance of the MERGE Client Experience portfolio, ensuring optimal client engagement and satisfaction.

About Catalant:Catalant is at the forefront of the Consulting 2.0 revolution, providing premier companies with immediate access to a network of rigorously vetted independent consultants and former operators. Together, we tackle our clients' most critical challenges through adaptable and purpose-driven consulting engagements. Over the past decade, we've experienced rapid growth, with a client roster that includes over 30% of the Fortune 500, leading private equity firms, and various organizations eager for independent insights and expertise to drive their business success.We have transformed consulting for today's landscape, leveraging digital capabilities and the expertise of over 100,000 seasoned professionals from top consultancies and global organizations. Our consultants deliver a competitive advantage by providing actionable insights and hands-on support from leaders who have successfully navigated similar challenges. Our business model is streamlined, agile, and focused on delivering exceptional value in a way that changes how executives perceive consulting.Backed by top-tier venture investors, we are assembling a team poised to elevate Catalant and redefine the future of consulting.In your role as a Senior Client Partner, you will play a crucial role in driving growth within a select portfolio of Enterprise accounts in your industry vertical (e.g., Consumer, Industrials, Healthcare). You will expand the reach of Catalant’s experts across various departments, overseeing the full sales cycle from lead generation to deal closure and project extensions. Leveraging your deep knowledge of Catalant’s offerings and your industry expertise, you will act as a trusted advisor, identifying and promoting customized solutions to address your clients' most urgent business needs.As an individual contributor, your influence will be vital in ensuring smooth project delivery and nurturing long-lasting client relationships, ultimately contributing to the sustained success and growth of both your accounts and Catalant.

At Beacon Biosignals, we are dedicated to transforming precision medicine for brain health. As a pioneer in the at-home EEG space, we are at the forefront of clinical development for innovative therapeutic solutions addressing neurological, psychiatric, and sleep disorders. Our FDA-cleared Waveband EEG headband, combined with advanced AI algorithms, facilitates the discovery and utilization of quantitative biomarkers. Our Clinico-EEG database encompasses EEG data from nearly 100,000 patients, and our cloud-native analytics platform enables extensive retrospective and predictive studies using real-world data. Join us in redefining patient care for conditions affecting brain physiology.We are searching for an Enterprise Client Principal to lead a significant, multi-year partnership with a major biopharmaceutical company. This partnership is pivotal to Beacon’s strategic growth and long-term vision. The successful candidate will manage the overall health and execution of this major account, from the post-contract launch phase through to delivering both immediate and sustainable value.This role transcends traditional business development and account management. It requires deep integration within the client organization, engaging with leadership and operational teams alike. The Enterprise Client Principal will ensure seamless cross-functional coordination, drive executive-level engagement, and implement long-term planning and exceptional execution across various parallel workstreams. This position is crucial for achieving the scientific, clinical, and commercial objectives of Beacon’s most strategic accounts.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join Alpha Insight Inc. as a Client Experience Coordinator, where you will play a vital role in enhancing customer satisfaction and ensuring a seamless client journey. In this dynamic position, you will be responsible for managing client communications, addressing inquiries, and fostering strong relationships to drive engagement and loyalty. Your proactive approach will help us maintain our reputation for exceptional service.

About Catalant:Catalant is at the forefront of the Consulting 2.0 revolution, providing the world's premier organizations with on-demand access to a vast network of rigorously vetted independent consultants and former operators. Our innovative approach delivers strategic solutions tailored to address our clients' critical challenges through flexible and bespoke consulting engagements. Over the past decade, we have witnessed remarkable growth, with our clientele comprising over 30% of the Fortune 500, leading private equity firms, and a diverse array of organizations seeking external insights and professional expertise to propel their growth and success.We have redefined consulting for the modern era: it's digitally driven and harnesses the insights and capabilities of more than 100,000 seasoned professionals from top consultancies and global enterprises. Our consultants provide clients with a competitive advantage through actionable insights and practical support from leaders who have effectively addressed similar challenges in the past. Our business model is streamlined, agile, and designed to deliver unparalleled value, fundamentally changing how executives perceive consulting.Supported by premier venture investors, we are assembling a team that will elevate Catalant and the future of consulting to unprecedented heights.Role Overview:In the role of Client Partner, you will play a crucial role in the expansion of our Private Equity portfolio. You will work diligently to enhance Catalant's consulting engagements across private equity firms and their portfolio companies, overseeing the complete sales process from lead generation to deal closure and project renewal. With your in-depth knowledge of Catalant’s services and your expertise in the Private Equity sector, you will act as a trusted advisor to clients, identifying and advocating for tailored solutions that address their most urgent business challenges. As an individual contributor, your efforts will be vital in nurturing long-term client relationships and ensuring seamless interactions with Catalant, ultimately contributing to the sustained growth and success of both your accounts and the company.

GMO seeks a Software Engineer focused on Client Systems for its Boston, MA office. This position involves developing and refining software that underpins client services. Teamwork with colleagues from various backgrounds is part of the daily routine. Key responsibilities Design, build, and implement software solutions for systems used by clients Collaborate with teams across disciplines to deliver new features and system improvements Troubleshoot technical issues to maintain system efficiency and reliability Share ideas and technical expertise to enhance user experience and overall system performance Location This role is based in Boston, MA.

Stage seeks a Senior Analyst, Client Operations in Boston, MA. The role centers on raising client satisfaction and streamlining how services are delivered. What you will do Work with teams throughout the company to ensure services run smoothly Support new methods and improvements that help the business grow Focus on making operational processes more efficient Collaboration This position involves regular interaction with colleagues across departments. The Senior Analyst helps coordinate efforts and shares insights to improve client outcomes.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management and provides innovative capital markets and insurance solutions. Our mission is to deliver attractive investment returns through a patient and disciplined approach, powered by exceptional talent and a commitment to fostering growth in our portfolio companies and communities. Our diverse investment funds focus on private equity, credit, and real assets, while our strategic partnerships extend into hedge fund management. Additionally, our insurance subsidiaries, managed by Global Atlantic Financial Group, provide a range of retirement, life, and reinsurance products. References to KKR's investment activities may encompass our sponsored funds and insurance operations.The Global Treasury team, part of KKR's Global Markets Operations, is essential for managing treasury and cash operations, including capital calls, distributions, deal funding, bank account management, FX settlements, liquidity management, and credit oversight. As we pivot towards continuous improvement, we are in search of a dynamic professional who thrives in a fast-paced, deadline-driven environment.In this pivotal leadership role, you will shape and scale the collaborative operating model between Global Treasury and KKR Client Services across all asset classes, including credit, private equity, and co-investments. You will act as the primary liaison for high-value investor treasury matters, spearhead complex issue resolutions, and oversee global processes to ensure exceptional client service and operational excellence. This position requires strategic acumen, hands-on leadership, and the ability to partner effectively with senior stakeholders to establish a best-in-class treasury servicing function that is robust, scalable, and technology-driven.