Experience Strategist

Join Our Team! George P. Johnson Experience Marketing is excited to announce an opening for an Experience Strategist in our dynamic and expanding team! This position is hybrid, requiring attendance at either our Boston or New York City office at least 2 days per week. Your Impact As an Experience Strategist (XS), you will be instrumental in developing and im…

Overview - Join us as a Founding Deployment Strategist at Lovable, where you'll lead users from initial value to comprehensive adoption of our innovative platform. Your role will involve forging strong relationships, accelerating customer deployment, and transforming accounts into success stories through deep engagement with their workflows and collaboration with their teams.Why Choose Lovable?At Lovable, we empower everyone to create software using AI. With over 2 million users across 200+ countries, our platform is transforming the software development landscape. This is a unique chance to redefine digital creation in a growing company based in Boston and Stockholm. We pride ourselves on our culture of ownership, speed, and collaborative spirit, seeking individuals who are passionate, efficient, and ready to make a significant impact.QualificationsProven experience in Customer Success, account management, or solution consulting within SaaS or AI sectors.Demonstrated success in driving adoption, renewals, and expansion for Enterprise and Strategic accounts.Technical proficiency to partner with tech teams in scoping, architecting, and deploying large-scale custom solutions.Exceptional communication skills to translate technical features into valuable business outcomes.Experience in conducting onboarding, quarterly business reviews (QBRs), and developing success plans with various stakeholders.Ability to navigate ambiguity and adapt in a fast-paced, high-growth environment.Bonus: Familiarity with developer tools or AI-native products.Your ResponsibilitiesChampion Customer Success & Adoption initiatives.Manage post-sale success including onboarding, adoption, renewals, and account expansion for key clients.Develop and implement success plans that align with client goals and product strengths.Facilitate value realization through proactive check-ins, QBRs, and enablement sessions.Monitor health scores, usage, and adoption metrics to pinpoint risks and opportunities.Serve as a strategic advisor, guiding clients on best practices and new features.

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. Our innovative approach weaves storytelling with technology, enabling us to transcend traditional engagement methods through Whole Human Marketing. This philosophy recognizes the multidimensional nature of humanity and employs AI to ensure that every brand interaction is natural, contextual, and relevant.This commitment to human-first innovation unites us and propels our mission forward: to connect people and brands in empowering healthier, happier lives.Elevate Your Career with UsAt MERGE, we strive to cultivate an exceptional work environment where talented and ambitious individuals can thrive. We offer experiences that inspire people to think bigger and feel deeper, engaging both their minds and hearts to produce the best work of their careers.As our SEO Strategist, you will:Serve as the primary architect of digital growth for our clients, expertly balancing high-level strategic planning with hands-on execution. You will take full ownership of site health, converting complex data into actionable strategies while confidently navigating the dynamic landscape of search. This role is high-impact and client-facing, where your forecasting abilities are as critical as your presentation skills. If you are a lifelong learner who excels at staying ahead of algorithms and translating technical insights into engaging narratives, you will thrive in this role.Your Responsibilities Include:Developing and implementing comprehensive SEO strategies to enhance organic website traffic and improve search engine rankings.Conducting keyword research to pinpoint high-potential target keywords and optimize website content accordingly.Performing on-page optimization such as meta tag optimization, URL structuring, keyword placement, and content enhancement to boost website visibility.Optimizing website architecture, internal linking, and navigation structure to enhance user experience and search engine accessibility.Monitoring and analyzing website performance utilizing SEO tools and analytics platforms to identify improvement areas and track key performance indicators (KPIs).Conducting competitor analysis to discover opportunities and formulate strategies to surpass competitors in organic search rankings.

Join Our Team as an Account Strategist!At RTB House, we harness cutting-edge marketing technologies to deliver impactful results for premier brands and agencies worldwide. Our proprietary ad-buying engine, uniquely powered by Deep Learning algorithms, allows advertisers to achieve exceptional outcomes at every stage of their marketing funnel.As a crucial member of our U.S. team, which comprises over 75 dedicated professionals, you will blend local insights with our global vision to craft innovative marketing solutions that address diverse market demands.In this client-facing position, you will have the opportunity to cultivate and sustain strong client relationships, serving as a trusted advisor within our suite of products. Your role will be pivotal in enhancing current partnerships, managing campaigns, and ensuring optimal performance.Why Choose RTB House?This role is ideal for individuals who are self-motivated, excel at connecting with others, and possess a tenacious spirit. If you maintain a high level of professionalism and have a solid understanding of the digital ecosystem, we encourage you to apply today!Your Responsibilities:Work with some of the largest U.S. and global brands, supporting senior-level team members while also owning key client relationships and driving their account development and growth strategy.Establish and nurture strong client relationships through regular face-to-face meetings, supplemented by communication via phone, video, and email.Ensure clear, concise, and timely communication regarding all customer inquiries.Collaborate with Technical Account Managers to manage and optimize campaigns to meet clients’ performance goals.Become an expert in all aspects of RTB House, maintaining comprehensive knowledge of our products and services.Provide regular reports and updates on campaign performance, including quarterly business review (QBR) presentations.

About Compass Compass helps people find their place in the world. Since 2012, the company has built an end-to-end platform for residential real estate agents, aiming to raise the bar for service to buyers and sellers. Role Overview The Marketing Strategist (Marketing Advisor) joins a team dedicated to supporting Compass agents with marketing and branding projects from start to finish. This group manages projects, offers strategic guidance, and helps agents realize their marketing goals. The work involves collaborating with stakeholders to develop strategies that improve the agent experience and drive results. This role is fully in-office in Boston, Cambridge, or Wellesley, MA. What You Will Do Implement marketing strategies for a range of real estate agents to help grow their businesses and improve client satisfaction. Manage custom marketing requests end-to-end, including design workflows, vendor coordination, agent communications, and post-campaign reviews. Develop tailored marketing plans and recommendations, guiding agents on how to use their budgets for branding, print ads, digital campaigns, social media, direct mail, video, and paid media. Act as a subject matter expert on market performance, client needs, Compass tools, and local trends. Build strong relationships with agents and stakeholders through clear communication, proactive updates, and thoughtful handling of concerns. Maintain Compass brand standards in all marketing and design materials while integrating agent-specific branding. Quickly create templated creative assets such as print ads and brochures using InDesign and Compass platforms, ensuring quality and brand consistency. Provide outstanding customer service with helpful support, personalized recognition, and proactive marketing advice. Promote a positive team culture by encouraging colleagues, focusing on solutions, and supporting change when needed.

Who We Are Looking ForAt edisyl, we understand that enterprise customers often face challenges in identifying the root of their data issues. They recognize that something is amiss, whether it's data stagnation, AI initiatives in limbo, or analysts trapped in manual processes. While they can articulate the symptoms, pinpointing the underlying cause is where your expertise shines.You possess a keen analytical ability to uncover the structural problems within two conversations. You excel at transforming these insights into actionable roadmaps that secure funding from CTOs and are practical for data engineering teams to implement.Having witnessed AI initiatives falter due to unprepared data, you comprehend the nuances that others overlook. Rather than adhering to a predefined methodology, you seek the opportunity to innovate and establish a tailored approach.About Usedisyl specializes in developing AI solutions that transform chaotic institutional data into actionable decisions, efficient workflows, and measurable outcomes. With a rich history in blockchain data infrastructure—spanning 8 years, over 20 chains, and 700 million resolved wallets—we now leverage this expertise to assist enterprises in maximizing their data potential at scale, eliminating the need for extensive analytical teams.Our solution has been successfully deployed with a financial institution and Interlochen, showcasing a proven architecture and driving demand from firms eager to adopt our innovations. We are currently focused on building out the enterprise aspect of our offerings.Your RoleAs the primary contact for new clients, you will engage in meaningful discussions to understand their data ecosystems, team structures, and real friction points—beyond just the surface-level issues they present. You will tailor engagements to address specific pain points, steering clear of generic AI assessments or ineffective pilot programs.Your involvement will extend through the delivery phase, ensuring that the final product aligns with initial promises and meets the actual needs of the client. This senior advisory position grants you significant autonomy, allowing you to shape methodologies and influence edisyl’s market strategies with key clients.Key ResponsibilitiesLead data strategy projects with enterprise clients—evaluating their current state, defining target architectures, and developing phased roadmaps to activate AI capabilities.Conduct executive-level workshops to align business goals with data and AI investment strategies.Establish frameworks for data governance, quality, and readiness that empower clients to derive value from their data.

Join Armis Security, a leader in cyber exposure management and security, where we protect organizations by managing their cyber risk exposure in real-time. In today’s fast-paced, perimeter-less environment, we empower businesses to continuously see, protect, and manage critical assets, whether they reside on the ground or in the cloud. Our solutions safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring the safety and security of vital infrastructure and society 24/7.Armis is a privately held company based in California.The Role...As a passionate and driven Sales Strategist at Armis Security, you will be integral to our dynamic team. This position focuses on one of our core products and plays a pivotal role in accelerating technical sales and pre-sales initiatives. The ideal candidate will possess a robust background in technical sales or as a Sales Engineer, with a strong enthusiasm for vulnerability solutions and remediation. You will evolve into a commercially-focused subject matter expert for our offerings.What You Will Do:Serve as a technical overlay specialist for Application Security throughout the sales process, collaborating with the sales team to understand customer needs and propose impactful solutions.Lead and support pre-sales activities, including delivering technical presentations, demonstrations, and scoping solutions, while closely working with prospects to comprehend their technical challenges.Become an expert on Application Security and related technologies, effectively articulating the technical benefits and competitive advantages to both technical and non-technical audiences.Engage with prospects and customers to build meaningful relationships, providing expert guidance on how Application Security can fulfill their specific vulnerability management requirements.Collaborate with product management and engineering teams to relay field feedback and influence the product roadmap, acting as a liaison to ensure customer success.Stay abreast of industry trends, competitive landscapes, and emerging technologies in vulnerability management and remediation.

FleishmanHillard, a premier global communications agency, is seeking a Vice President, Digital Health Strategist to spearhead digital initiatives for a prominent healthcare client. This pivotal role involves crafting and executing social media and digital strategies, including content development, creative campaigns, strategies for medical meetings and conferences, and influencer activations. As part of our integrated services and healthcare teams, you will deploy innovative, social-first communication strategies that address complex client challenges. The ideal candidate will exhibit a digital-first approach, extensive experience in the healthcare sector, and an awareness of emerging trends across pharmaceuticals, biotechnology, and consumer communications. Our social and digital initiatives encompass both branded and unbranded communications, disease awareness campaigns, as well as corporate communications. Key responsibilities include ongoing ideation, strategic consultation for major initiatives, and relationship management. As a subject matter expert and strategic advisor, you will develop points of view, toolkits, and guidance documents, serving as a trusted partner to clients and key stakeholders. We seek individuals who are collaborative, eager to innovate, and ready to tackle client challenges in the highly regulated healthcare industry, particularly as social media practices continue to evolve. FleishmanHillard is committed to impact and inclusion, fostering a workplace where every individual can thrive. We uphold our dedication to our people and the communities we serve and actively seek candidates who share our passion for enhancing our impact and inclusion goals.

At Hi Marley, we recognize that insurance plays a vital role in people's lives during their most challenging times. Our mission is to revolutionize communication in the Property and Casualty (P&C) industry, ensuring that these critical moments are handled with speed, ease, and empathy for both carriers and their customers. We develop AI-driven software that keeps all parties in the claims process informed and connected. If you share our vision of combining operational excellence, automation, and a human touch in insurance, we would be excited to connect with you.As we continue to expand, we are seeking a Principal Industry Strategist (Property Claims) to lead Hi Marley in redefining how P&C insurers deliver exceptional Property Claims experiences. You will connect communication, processes, technology, and ecosystem partners to enhance outcomes for policyholders and carriers. Your extensive expertise in claims operations, strategy, and the complete property claims journey will be pivotal in this role.

About Us:At Industrious, we are the leading premium workplace-as-a-service provider, celebrated for our exceptional work environments. Our mission revolves around crafting great days for teams of every size and stage, including our own. We understand that the essence of a fulfilling workday lies in the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a truly cooperative atmosphere. As a united team, we champion fresh ideas and celebrate every achievement. We are passionate about making a significant difference in our members' workplace experiences.We believe that authentic selves foster great days at work. Embracing diversity of perspectives, backgrounds, and ideas is vital to our success in delivering outstanding workplace experiences for our members and for each other. At Industrious, we are dedicated to nurturing an inclusive and respectful environment that values your individuality and uniqueness. You are appreciated for who YOU are. We honor our team members as individuals capable of achieving remarkable outcomes when we collaborate as one.Recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and featured among Forbes’ Best Startup Employers, we take pride in our accomplishments.To explore more, visit www.industriousoffice.com/careers.About the Position:This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a reasonable commuting distance of Boston, MA. Our compensation package includes attractive commuter benefits!As a Member Experience Associate at Industrious, you will be pivotal in shaping the member experience, striving to create great days for everyone who enters our office. While no two days may look the same, here’s a glimpse of your responsibilities:You will be the first point of contact as you prepare the office for the day by brewing coffee, laying out breakfast, and restocking shared amenities.Proactively manage inventory and take ownership of ordering supplies for your location.Design and execute captivating events, paying meticulous attention to detail in signage and presentation.Ensure a seamless and memorable first day for new members by integrating them into various systems.Assist members with any IT or WiFi challenges they may encounter.

OverviewWe are launching the Product Experience (PX) function at our Boston office and are seeking a visionary leader to spearhead this initiative. As the founding PX Captain, you will be responsible for assembling and nurturing a local PX team, establishing our campus talent pipeline, and ensuring that every user in the Americas enjoys the exceptional quality of experience that our European team currently provides. This role is ideal for someone who is well-integrated into the Boston ecosystem and possesses an entrepreneurial mindset to create something impactful from the ground up.Why Join Lovable?Lovable empowers individuals and organizations to create software using any programming language. From solo entrepreneurs to Fortune 100 companies, millions rely on Lovable to rapidly turn their raw ideas into tangible products. As a pioneer in a transformative shift in software development, this is a unique opportunity for you to redefine how the digital landscape operates. Our platform is already utilized by over 2 million users across 200+ countries, and we are just getting started.We are a compact, highly skilled team committed to building a company that defines a generation from our headquarters in Stockholm. We prioritize extreme ownership, rapid execution, and collaborative low-ego teamwork. We seek passionate individuals who are eager to make a significant impact.

Who We Are Looking ForAt flipsidecrypto, we recognize that the majority of enterprise data is often chaotic. This isn't due to a lack of data; rather, it stems from an overwhelming amount of poorly integrated information trapped in silos, making it inaccessible to those who require it most. Our solution, edisyl, harnesses the power of agentic AI to transform this data into actionable insights. However, technology alone is not sufficient to secure business deals.You have experienced situations where the issues at hand are genuine, the technology is sound, yet deals still collapse due to a lack of cohesive strategy. You are the glue that keeps everything together.You thrive in complexity rather than being overwhelmed by it. You can engage in technical discussions, comprehend the intricacies of what is being developed, and translate that into a compelling commercial narrative that resonates with both the VP of Data Engineering and the CFO. You forge relationships that extend beyond individual transactions, crafting communications that colleagues eagerly share.You are not seeking a step-by-step guide; you are eager for the opportunity to create one.About flipsidecryptoFlipsidecrypto designs AI solutions that convert disorganized institutional data into strategic decisions, workflows, and outcomes. With a rich background in blockchain data infrastructure — over 8 years, spanning 20+ chains and over 700 million resolved wallets — we extend this expertise to enterprises facing the challenge of making their data work efficiently at scale, without the need for large teams of analysts.We have established deployments with financial institutions and Interlochen, a robust architecture, and are attracting interest from firms seeking our solutions. Our technology is proven, and we are now focused on developing the enterprise strategy that supports it.Key ResponsibilitiesCollaborate with the CEO throughout the enterprise deal cycleManage the process: discovery preparation, proposal writing, SOW structuring, contract navigation, and procurement sequencing.Assist in defining the strategic approach for each account — this role emphasizes consultative selling over product selling.Ensure the momentum of deals; maintain awareness of each opportunity's status and requirements.Bridge the gap between our engineering team and business stakeholdersWhile coding skills are not necessary, you will translate technical concepts into business language and vice versa.

Insurance plays a crucial role during some of life’s toughest moments. At Hi Marley, we are dedicated to revolutionizing communication within the Property and Casualty (P&C) insurance sector. Our mission is to streamline these interactions, making them quicker, more straightforward, and more compassionate for both insurers and their clients. We develop AI-driven software that keeps the conversation around claims informed and connected. If you share our belief that insurance can blend operational efficiency and automation with a personal touch, we would be excited to connect with you.As we expand, we are seeking a Principal Industry Strategist (Service) to spearhead the development of innovative communication solutions for Customer Service in P&C insurance. You will leverage your expertise in Policy and Billing Service operations, strategy, and metrics, along with a profound understanding of the challenges faced by customers and employees that are ripe for enhancement.Your role will encompass serving as both an internal and external industry authority—leading discussions with our clients, identifying high-value problems to address, shaping product development, and driving thought leadership that places Hi Marley at the forefront of P&C innovation. You will inform strategic decision-making through market insights, competitive intelligence, and a structured evaluation of opportunities. The ideal candidate will possess a robust blend of customer empathy, industry knowledge, and analytical precision to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance.

About the Company:Industrious stands as the leading provider of premium workplace-as-a-service solutions and is recognized for offering the highest-rated workplaces in the industry. Our mission centers on fostering exceptional workdays for teams across various sizes and stages, including our own. We believe that the essence of a great workday lies in the people alongside you and the challenges you tackle together. We seek individuals who think innovatively and flourish in a genuinely collaborative environment. We value fresh ideas and celebrate every success as a team. Our goal is to make a significant impact on the workplace experiences of our members.At Industrious, we believe that great days begin with authentic self-expression at work. The diversity of backgrounds, thoughts, and ideas is crucial for our success in creating exceptional workplace experiences for our members and for one another. We are dedicated to cultivating an inclusive and respectful atmosphere where individuality and uniqueness are cherished. You are recognized for who YOU are. We honor our team members as unique contributors who can achieve remarkable outcomes when collaborating as one cohesive unit.We take pride in being acknowledged as one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and recognized as one of Forbes’ Best Startup Employers.To explore more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a convenient commuting distance of Boston, MA. To assist with commuting, our compensation package offers excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You’ll be the essential connector and a familiar face in the community. Managing your own location, you will leverage your business acumen to streamline details and communications for seamless operations. You can engage confidently with executives and are unafraid to ask questions when needed. Your enthusiasm for networking within the broader business ecosystem is evident. You take pride in representing Industrious in your local market, actively seeking potential members to provide them with an outstanding workday experience. Your innate curiosity drives your success in our consultative sales approach, allowing you to identify and address the unique needs of individuals. You orchestrate remarkable events and appreciate the hard work required behind the scenes to make them happen. Your passion for helping others is evident in everything you do.

Join Our Team as a Product Experience SpecialistLovable is on the lookout for enthusiastic Product Experience Specialists to help us establish our first Americas hub in Boston. In this pivotal role, you will provide exceptional support to our users, gather valuable product insights from real interactions, and contribute to the development of a new PX team that enhances our Americas operations. This position is perfect for individuals who are passionate about user experience and product innovation, enjoy solving complex challenges, and aspire to be part of a transformative company redefining software development.This role can be part-time or full-time and is ideally suited for students from Boston-area universities.Why Choose Lovable?At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by a diverse range of users, from solo entrepreneurs to Fortune 100 companies, enabling millions to turn innovative ideas into functional products quickly. We are leading a transformative wave in software creation, offering you the unique chance to reshape the digital landscape. With over 2 million users across 200+ countries leveraging Lovable for business launches, workflow automation, and idea realization, our journey is just beginning.We are a small, high-caliber team based in Stockholm, committed to building a legacy company. We prioritize ownership, rapid execution, and collaborative spirit. We are looking for individuals who care deeply about their work, deliver quickly, and are eager to make a significant impact.What We’re SeekingUser-Centric Approach: You are a natural advocate for users and continuously seek ways to enhance their experience, paying attention to the important details.Effective Communicator: Whether through brief chat messages or extensive bug reports, your communication is friendly, clear, and to the point.Proficient Problem Solver: You maintain composure under pressure, think logically through challenging situations, and act swiftly to resolve user issues, even when faced with the unknown.Bonus: Experience in B2C SaaS customer support is advantageous.Bonus: Familiarity with Lovable and other AI tools is a plus.Your ResponsibilitiesBecome a Lovable Authority: Gain a thorough understanding of every facet of our product.Deliver Outstanding Support: Address a variety of user inquiries promptly and warmly across US time zones.Diagnose and Escalate Issues Effectively: Investigate bugs and unexpected product behavior, collaborating with the engineering team as necessary.

Join our innovative team at Lever as a Product Manager for Experiences and help shape the future of talent acquisition!At Lever, we are dedicated to revolutionizing the recruitment landscape. We partner with renowned brands like Netflix, Shopify, and Spotify to create cutting-edge hiring software that empowers organizations to attract and hire the best talent. Recognized as a top workplace in San Francisco and across the United States, we pride ourselves on our inclusive culture and commitment to our team members, whom we fondly refer to as 'Leveroos'.About The RoleIn your role as Product Manager, you will lead the charge in expanding our Experiences business, focusing on both in-person and online offerings. You will drive the product roadmap that emphasizes Host Tools, allowing us to connect passionate hosts with eager guests. This position requires collaboration with various departments, including research, data science, design, engineering, guest experience, operations, legal, policy, safety, marketing, and finance to ensure a holistic approach to product development.

Join our dynamic team at Collabera as a User Experience Researcher in Boston! We are seeking an innovative and analytical individual who is passionate about understanding user needs and translating them into actionable insights. In this role, you will conduct user research, analyze data, and collaborate with design and product teams to enhance user experiences.

We are seeking a dynamic and detail-oriented Workplace Experience Specialist to join our team in Boston, Massachusetts. In this role, you will be responsible for enhancing the overall employee experience within our workplace. You will collaborate with various departments to ensure that our office environment fosters productivity, collaboration, and well-being.Your primary duties will include managing office facilities, coordinating events, and implementing employee engagement initiatives. You will be the go-to person for all workplace-related inquiries and will work to create a welcoming atmosphere that supports our diverse workforce.

As an Employee Experience Manager at Klaviyo, you will play a crucial role in shaping the workplace culture and enhancing employee engagement. You will be responsible for designing and implementing initiatives that foster a positive work environment, promote employee well-being, and drive organizational success. Collaborating closely with cross-functional teams, you will ensure that our employees feel valued, supported, and empowered to thrive in their roles.

Join Alpha Insight Inc. as a Client Experience Coordinator, where you will play a vital role in enhancing customer satisfaction and ensuring a seamless client journey. In this dynamic position, you will be responsible for managing client communications, addressing inquiries, and fostering strong relationships to drive engagement and loyalty. Your proactive approach will help us maintain our reputation for exceptional service.