Innovation Program Manager - Driving Transformation at InterSystems

Are you passionate about innovation and driving transformative projects? Join InterSystems as an Innovation Program Manager, where you will lead cutting-edge initiatives that redefine the future of technology in healthcare and data management. In this dynamic role, you will collaborate with cross-functional teams to develop and implement innovative programs …

Join the Quality Development Program at InterSystems, a leading provider of advanced data management and analytics solutions. This program is designed for individuals who are passionate about ensuring the highest standards of quality in software development. You will engage in hands-on projects, collaborate with experienced professionals, and gain valuable insights into quality assurance processes.

The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.

Join InterSystems as a Senior Product Manager and play a pivotal role in shaping the future of interoperability, integration, and API-driven development. We are looking for a visionary product management professional who understands the complexities and opportunities in connecting various systems and services to enhance business processes and create seamless applications for our clients.In this role, you will spearhead the development of product strategies and roadmaps, identify and define new product capabilities in response to market dynamics, and oversee the delivery of innovative technologies and applications critical for enterprises utilizing InterSystems solutions.Collaboration is key, and you will engage with cross-functional teams including integration and platform engineering, cloud operations, sales engineering, marketing, and key customers to ensure a shared understanding of the challenges we face, their priorities, and the solutions we implement.

Join our dynamic Development Security Operations (DevSecOps) team as a Senior Platform Engineer within the Platform Engineering organization at InterSystems. This pivotal team plays a crucial role in enhancing Application Security (AppSec) throughout our build pipelines, fortifying security measures during deployment, ensuring secure Supply Chain deliveries, and continuously improving our DevOps workflows. As a Senior Platform Engineer, you will engage as a full-stack developer with a robust DevSecOps mindset. Your responsibilities will encompass a variety of projects, including enhancing build pipelines, providing a comprehensive view of our security posture to the Security team, and exploring innovative tools and processes to elevate our environment. Your contributions will be instrumental in securing our development infrastructure while fostering a culture of continuous improvement. This role is perfect for engineers who are deeply passionate about security, thrive on solving technical challenges collaboratively, and excel in a fast-paced environment.

Join our team as an accomplished Engagement Manager dedicated to spearheading managed services for healthcare organizations utilizing InterSystems technologies such as IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and other interoperability solutions. In this pivotal role, you will ensure the successful operation of complex, mission-critical environments that facilitate clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.As the key point of accountability, you will oversee the entire managed services client journey—from onboarding to ongoing operations, renewal, and growth. You will engage with executive leaders including CIOs, CMIOs, and operational heads, coordinating cross-functional teams across delivery, engineering, cloud, and support to guarantee reliable service delivery, regulatory compliance, and consistency between contractual obligations and real-world healthcare outcomes.This role is not merely about project management; it embodies strategic ownership that integrates relationship leadership, commercial responsibility, operational oversight, and risk management. Your contributions will be crucial in maintaining the stability and effectiveness of platforms that significantly influence patient care, data interoperability, and business continuity.To excel in this position, candidates should possess extensive experience in enterprise healthcare IT settings, exceptional financial and service management acumen, and the ability to navigate intricate stakeholder landscapes while delivering tangible client value.

Join InterSystems as a Senior Technical Product Manager, where you will be responsible for steering the product roadmap of our innovative interoperability portfolio. This pivotal role merges profound knowledge of healthcare standards with strategic product development. Collaborate with top-tier engineers, engage directly with enterprise clients, and help shape the future of critical healthcare software that impacts millions. Your role will empower you to drive large-scale standards adoption, spearhead AI-driven interoperability capabilities from inception to launch, and represent InterSystems at leading industry events such as HL7 and HIMSS, earning recognition for your contributions to the evolution of healthcare data transfer. Key Responsibilities: Craft and execute a multi-year product roadmap for the InterSystems Data Platform's Healthcare Interoperability Engine and Platforms, ensuring alignment with company strategy and regulatory timelines. Translate complex healthcare interoperability standards and regulatory mandates (including TEFCA, Da Vinci IGs, CMS prior authorization, HTI-2) into actionable product features with defined milestones. Conduct structured customer discovery sessions with enterprise accounts, such as IDNs, HIEs, payers, and life sciences organizations, to validate product direction and identify unmet needs. Perform competitive analyses to inform product positioning and roadmap decisions. Develop strategies for AI-native interoperability. Manage and prioritize the product backlog utilizing structured frameworks; author PRDs and acceptance criteria for engineering teams. Act as the external technical ambassador for the product, presenting the roadmap to enterprise clients and engaging in HIMSS and HL7 working groups. Collaborate with sales, marketing, and customer success teams to synchronize on go-to-market strategies and customer engagement pathways. Define and monitor product KPIs across the interoperability portfolio, synthesizing feedback and data to refine the roadmap continuously.

InterSystems stands at the forefront of healthcare data management and interoperability, delivering essential technology that underpins hospitals, health systems, and national infrastructures globally. Our solutions are integral to some of the most reliable healthcare and financial frameworks in the industry, where availability and security are paramount. As the Security Product Manager, you will play a pivotal role in safeguarding the integrity of these vital infrastructures by ensuring that our platforms, data services, and innovations are grounded in secure, standards-compliant foundations. You will define and lead product strategy at the intersection of database security, cloud infrastructure, and AI integration, driving our products to deliver innovation, resilience, and reliability. At InterSystems, security is a core capability that influences every aspect of our technology stack. This position involves close collaboration with engineering teams and product managers across various domains to ensure that security is consistently designed, implemented, and communicated throughout all products and services.

The Data Center Operations Manager for Managed Services is pivotal in overseeing the daily operations and management of our U.S.-based data center environments, which support both internal systems and clients of InterSystems. This role is crucial for ensuring high availability, operational excellence, and adherence to compliance standards across third-party facilities while maintaining close collaboration with our internal infrastructure, platform, and application teams.The manager will lead the operations staff and vendor teams, manage relationships with colocation providers, and support cutting-edge infrastructure platforms, including software-defined storage, converged infrastructure, and containerized environments.Key ResponsibilitiesData Center OperationsOversee daily operations at multiple colocation data center facilities, acting as the primary contact for operational issues.Coordinate remote assistance, scheduled maintenance, and incident responses with colocation providers.Ensure the reliability and availability of power, cooling, space, network connectivity, and physical security.Lead incident management efforts and conduct root cause analyses (RCA) involving both internal teams and external providers.Maintain and enforce standard operating procedures (SOPs), runbooks, access protocols, and escalation paths.Infrastructure & Platform SupportSupport enterprise-level infrastructure platforms, including:Dell PowerFlex and other software-defined storage systems.Nutanix and VMware converged infrastructure.Kubernetes platforms (e.g., Spectro Cloud-managed environments).Collaborate with Systems, Platform, and Cloud teams to facilitate hardware lifecycle events, upgrades, and capacity expansions.Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities.Team LeadershipLead and develop the data center operations staff and contractors supporting colocation environments.Define staffing models, on-call rotations, and escalation coverage.Encourage operational discipline, enhance documentation quality, and promote continuous improvement.Vendor & Provider ManagementManage relationships with colocation providers, hardware vendors, network carriers, and service partners.Oversee service-level agreements (SLAs), maintenance coordination, access controls, and service delivery.Assist in contract reviews and renewals.

As the Healthcare Partner Manager for North America, you will play a pivotal role in driving revenue through partnerships by identifying, managing, and expanding high-performing relationships within the healthcare sector across the United States and Canada. This position is heavily sales-focused, emphasizing pipeline development, deal execution, and revenue enhancement through collaboration with system integrators, consultancies, and technology partners in the healthcare ecosystem.Collaboration is key in this role as you will work closely with sales, marketing, and technical teams to uncover, develop, and finalize joint opportunities, expedite deals, and ensure that partners contribute significantly to our growth objectives. A successful candidate will demonstrate strong commercial insights, an ability to influence deal outcomes, and thrive in a competitive sales environment.

Role overview InterSystems seeks a Cloud Alliances Manager for North America, based in Boston, MA. This position centers on building and executing go-to-market plans with major cloud partners such as Amazon Web Services (AWS) and Google Cloud. The primary objective is to increase revenue by fostering strong relationships and collaboration with these partners. What you will do Shape and refine strategies for cloud alliances across the North American region Develop and manage a pipeline of joint business opportunities with cloud partners Lead co-sell efforts and drive sales through cloud marketplaces Work alongside partner industry teams and internal sales to identify, nurture, and close collaborative deals Leverage cloud programs, including co-sell and marketplace offerings, to meet revenue goals Requirements Significant experience working within cloud partner ecosystems Demonstrated ability to influence and carry out collaborative sales strategies History of achieving measurable revenue results in a competitive setting Comfortable operating in a sales-focused, energetic environment

At InterSystems, our technology powers some of the most vital applications in the world. We handle over 1 billion patient records globally, and in financial services, we oversee nearly $2 trillion in assets through our risk and compliance applications. Our exceptional products and talented team make what we do truly impactful. As a Federal Account Manager focusing on the Department of Defense (DOD), you will be at the forefront of managing all facets of prospective and existing accounts. Your role will involve generating sales revenue while fostering productive and profitable relationships with customers and Systems Integrators. The ideal candidate will possess a solid background in selling technology to government accounts or collaborating with Systems Integrators that serve such markets. Experience with operational systems, data platforms, or enterprise software, particularly within the regulatory frameworks governing the federal landscape, is essential. Familiarity with the Federal procurement process, including contracting vehicles, and the nuances of prime and subcontractor relationships, is also crucial.

We are seeking an experienced and visionary Director of Global Cloud Operations to lead our Managed Services team at Intersystems. In this pivotal role, you will oversee the strategic direction, execution, and operational excellence of our cloud services on a global scale. Your expertise will help drive innovation, optimize service delivery, and ensure customer satisfaction while managing a talented team of professionals.The ideal candidate will possess a deep understanding of cloud technologies and managed services, along with a proven track record in leadership and operational management. Join us in transforming the future of cloud operations!

Join InterSystems IntelliCare as a Product Specialist, where you will leverage your expertise in Patient Administration Systems (PAS) and Revenue Cycle Management (RCM) alongside your knowledge of healthcare operations or health IT. In this pivotal role, you will collaborate with the TrakCare product team to define and deliver innovative healthcare solutions that make a tangible difference in the financial, operational, and patient service sectors.As a vital contributor to our team, you will engage with customers, internal stakeholders, and global health systems to create and implement effective solutions that address their challenges. Your insights and expertise will help shape the future of healthcare delivery.InterSystems IntelliCare stands at the forefront of healthcare technology, serving as a comprehensive Electronic Health Record (EHR) and an advanced health interoperability platform. Our solutions are designed for today's complex healthcare environments, consolidating data from various sources—including major EHR systems, public health records, IoT devices, and patient-reported outcomes—into actionable insights that tackle critical clinical, operational, strategic, and financial issues faced by healthcare providers worldwide.

Join our dynamic Managed Services team as a Major Incident Lead – Site Reliability. In this pivotal role, you will spearhead the management of high-severity incidents that impact our customers across InterSystems' managed services platforms. As the Incident Commander, you will be responsible for ensuring swift service restoration, effective communication with stakeholders, and coordinated efforts across Site Reliability Engineering (SRE), engineering, support, cloud, and service delivery teams. Working within a SRE-aligned service model, your primary focus will be on preserving service reliability by utilizing service level indicators and objectives. You will prioritize minimizing customer impact over root cause analysis during live incidents. In addition to incident management, you will lead post-incident reviews, transforming operational setbacks into quantifiable reliability enhancements and preventing future occurrences. This role is essential for upholding customer trust, platform resilience, and operational excellence in a 24/7, mission-critical, and highly regulated environment.

The Clinical Safety Specialist will collaborate with the clinical safety team to oversee the implementation of InterSystems' Clinical Safety Management Framework, enhancing the development and execution of our innovative healthcare products.Key ResponsibilitiesDeliver clinical safety assurance services across all InterSystems products.Modify and enhance InterSystems’ Clinical Safety Management Framework and Plan for optimal application.Serve as the primary escalation point for clinical safety concerns.Prepare Safety Reports based on issues escalated by customers, implementation, and support teams.Conduct thorough clinical safety assessments to evaluate clinical risks and promote patient safety improvements.Collaborate effectively within a multi-disciplinary team, including regional editions, implementation, and support.Facilitate clinical safety training sessions for internal and external stakeholders.Engage in activities of the Clinical Safety Group.Develop and maintain clinical safety documentation for regions and projects.Provide expert clinical safety and risk assessment guidance on customer sites.Share insights and experiences with customers and the InterSystems team pertaining to clinical safety best practices.Be ready to assume the role of Clinical Safety Officer or act as a Clinical signatory for InterSystems as required.

Join InterSystems Corporation, a premier innovator in database and integration technologies, as we expand our North American Financial Services Sales Engineering Group. This dynamic, client-facing role is fast-paced and multifaceted, demanding a blend of application development, deployment expertise, hands-on coding prowess, and strong problem-solving capabilities. You will also need to possess exceptional presentation skills, sales insight, and business acumen, along with a willingness to travel regionally on occasion.Key Responsibilities:Foster close, long-term relationships with clients by collaborating with InterSystems' Account Representatives and various departments.Partner with System Integrators and Project Managers during the crucial adoption and implementation phases, ensuring successful project outcomes.Provide recommendations on technical architectures, model design, development patterns, migration strategies, upgrade procedures, and operational best practices.Design, develop, and present Proofs of Concept (PoCs) to prospective clients and partners.Conduct standard and customized training sessions in a classroom setting.Assist clients during beta testing or pre-launch activities.Engage in marketing initiatives at trade shows, conferences, and seminars.Stay informed on InterSystems products and the latest trends in the IT industry, including competitive offerings, while pursuing relevant self-development opportunities.Develop prototypes and work with product management to enhance product offerings based on client feedback.Craft competitive proposals, solution overviews, sales materials, and other collateral to support pre-sales efforts.

Join our dynamic US Professional Services team in Boston as a HealthShare Solution Architect! In this pivotal role, you will be instrumental in delivering tailored and impactful solutions that align with our clients’ needs. You will develop comprehensive design requirements, functional specifications, and a robust technical infrastructure to exceed customer expectations. Your ability to seamlessly bridge the gap between business terminology and technical jargon will be essential as you collaborate closely with clients to leverage opportunities. As a Solution Architect, you will partner with various teams, including US Professional Services, Sales, Product Management, Managed Services, and Development, to craft innovative solutions across diverse business verticals.

At InterSystems, we empower critical mission applications, managing over one billion patient records globally. With a legacy spanning over 40 years, we proudly partner with the U.S. Department of Veterans Affairs (VA) to enhance healthcare delivery for Veterans and their families. We are on the lookout for a skilled Solution Architect to bolster our software sales and capture teams in navigating intricate VA health IT opportunities, particularly focusing on VistA and associated VA systems. This role will work in close collaboration with Sales, Engineering, and Product teams to craft, position, and support technological solutions that seamlessly integrate with both legacy and modern VA environments. As a highly customer-facing role, the Solution Architect will engage in pre-sales activities, solution shaping, RFIs, and proposal efforts. The successful candidate will be a trusted technical advisor to both technical and non-technical VA stakeholders.

Join our dedicated team at InterSystems as a Clinical Informatics Data Architect, where you will be instrumental in shaping the architecture and development of our canonical data model and transformation framework. Your expertise will enable us to create a robust data ecosystem that aligns seamlessly with real-world clinical workflows.In this pivotal role, you will serve as a vital link between clinical experts and technical engineering teams. Your responsibilities will include translating clinical requirements into actionable product specifications, defining intricate data mappings, and validating clinical logic to ensure compliance with global Health IT standards such as FHIR, HL7v2, CDA, and OMOP. You will uphold the highest standards of patient safety and data privacy throughout your work.