IT Service Desk Analyst

CarGurus, Inc. is seeking an IT Service Desk Analyst for a hybrid position based in Boston. This role supports colleagues across the organization, from engineers and sales staff to C-level executives, and involves working with both domestic and international teams. Role overview The IT Service Desk Analyst helps maintain and improve technology services throu…

Join our dynamic team as a Deal Desk Analyst and take the next step in your career while working remotely. In this key role, you will support our sales organization by providing crucial insights and analytics to drive effective decision-making. Your analytical skills will help us optimize deal structures and ensure we meet our business objectives.

Join our dynamic team at Alpha Insight Inc. as a Front Desk Representative, where you will be the first point of contact for our clients and visitors. This role is crucial in creating a welcoming environment and providing exceptional customer service.Your responsibilities will include managing front desk operations, greeting visitors, directing calls, and assisting with various administrative tasks. If you are a friendly, organized, and proactive individual, we want to hear from you!

Join Our Team as a Senior Help Desk TechnicianEmployment Type: Full Time HybridDepartment: Help DeskCGS Federal is on the lookout for a dedicated and skilled Senior Help Desk Technician to provide exceptional Level 1 & 2 Help Desk (PC Assist) support services. This role is vital in assisting end users, including senior management, attorneys, support staff, and contractors, within the Executive Office for the United States Attorneys (EOUSA).At CGS, we bring together motivated and innovative individuals to tackle the government’s most pressing challenges using state-of-the-art technology. We are searching for candidates who are passionate about contributing to government innovation, value collaboration, and possess the foresight to anticipate the needs of others. Our workplace fosters a supportive environment, encouraging professional growth through a variety of learning opportunities.Key Responsibilities:- Provide backup and restoration administration and support- Offer file server support and user account/mailbox administration- Install and troubleshoot software and hardware, including handheld devices- Set up and support remote users while providing troubleshooting expertise- Conduct end-user training and create procedural documentation- Develop spreadsheets and databases for tracking IT-related information- Record and update all IT-related tickets utilizing ITIL methodologies- Create incident work-log entries and maintain accountability for IT inventories- Assist in training new employees on standard desktop applications- Prepare conference and training rooms for presentations, including all necessary audio/visual equipment- Utilize online meeting platforms to facilitate and support virtual sessionsQualifications:- Proven experience in a help desk or technical support role- In-depth knowledge of ITIL best practices- Strong interpersonal and communication skills- Ability to work independently and in a team-oriented environment- Familiarity with remote support tools and techniques- A proactive approach to problem-solving and customer serviceIf you are ready to contribute to a team that makes a difference, we encourage you to apply!

Join our dynamic team at Accor Hotels as a Front Desk Agent! As the first point of contact for our guests, you will provide exceptional customer service and ensure a warm welcome. Your responsibilities will include checking in guests, managing reservations, and addressing any inquiries or concerns. This is an exciting opportunity to kickstart your career in the hospitality industry.

Join our dynamic team at AccorHotels as an Overnight Front Desk Agent! In this role, you will be the first point of contact for our guests during the night shift, providing exceptional service and support. Your responsibilities will include checking guests in and out, handling reservations, and addressing any inquiries or issues that may arise. We are looking for a friendly and professional individual who thrives in a fast-paced environment.

As a Core Crew Member at solidcore, you will play a pivotal role in providing exceptional customer service and contributing to our sales efforts. You’ll be the first point of contact for our clients, ensuring a welcoming atmosphere while promoting our services and products. Your passion for fitness and dedication to client satisfaction will be key in driving our success.

Join our dynamic team as a Core Crew Member at solidcore, where you will play a pivotal role in providing outstanding front desk services and driving sales. As a front-line representative, you will be the first point of contact for our clients, ensuring they have an exceptional experience from the moment they enter our facility. Your responsibilities will include managing customer inquiries, scheduling appointments, and promoting our classes to boost sales. If you are passionate about fitness and enjoy working in a fast-paced environment, we want to hear from you!

At WHOOP, we are dedicated to enhancing human performance and extending healthspan through innovative technology. We empower our members to achieve their best by providing deeper insights into their bodies and daily routines. We are currently seeking a Senior Business Systems Analyst to join our dynamic Business Systems team. In this pivotal role, you will support the operations and scaling of our Membership Services function, ensuring that our systems are robust and user-focused. The ideal candidate will possess a strong technical background paired with exceptional analytical skills, allowing you to understand user needs and make informed prioritization and implementation decisions. As a key contributor, you will help evolve the technology and processes utilized daily by our Membership Services team. Your technical expertise will drive improvements in member experience and operational efficiency across a suite of leading third-party tools, bespoke software, and AI capabilities. If you are a proactive problem-solver with a passion for enhancing high-volume support operations, we want to hear from you.

CGS Federal is actively seeking a Senior Help Desk Technician II to provide essential Level 1 & 2 Help Desk support services to a diverse group of end users, including senior management, attorneys, support staff, contractors, and related systems for the Executive Office for the United States Attorneys (EOUSA).At CGS, we unite highly skilled, motivated, and innovative individuals to tackle some of the most pressing challenges faced by the government using state-of-the-art technology. We are looking for candidates who are passionate about contributing to governmental innovation, thrive in collaborative environments, and can proactively identify and meet the needs of others. We pride ourselves on fostering a supportive work culture that promotes professional development through various learning opportunities.Key Responsibilities:- Administer and support backup/restoration processes.- Provide file server support.- Manage user accounts and mailbox administration.- Oversee software and hardware installations.- Troubleshoot and support handheld devices.- Facilitate remote user setup and troubleshooting.- Conduct training for end-users.- Develop procedural documentation.- Create spreadsheets and databases for tracking purposes.- Record and update information for all IT-related tickets following ITIL standards.- Create entries for incident work logs.- Accurately respond to user inquiries regarding software and hardware in the EOUSA office environment.- Maintain account management forms for new and departed users in accordance with government policies.- Generate proactive reports, trend analyses, and service level reports while applying ITIL best practices.- Maintain accountable IT inventories such as laptops, desktops, tablets, and IT supplies using spreadsheets.- Deliver desk-side training to new employees on standard desktop applications (e.g., email, Microsoft Office) and access to research database applications.- Submit weekly status reports and monthly surveys.- Set up and support conference and training rooms for presentations, including audio and video systems.- Utilize online meeting applications like Adobe Connect for hardware setup and facilitate online meeting sessions.

One Medical aims to make primary care more affordable, accessible, and enjoyable by transforming the healthcare experience for patients, providers, employers, and health networks. The team blends in-office care, 24/7 virtual support, on-site labs, and programs for preventive care, chronic illness management, and mental health. Since joining Amazon in February 2023, One Medical has continued to expand its reach while building a diverse and empathetic team. Role overview This Phlebotomist and Front Desk Assistant (Float) position supports several One Medical locations throughout the Boston, MA area. The role combines clinical responsibilities with front desk support, helping to create a smooth and welcoming experience for every patient. Internally, this position is known as Lab Services Specialist/Member Support Specialist. What you will do Perform venipuncture and collect specimens, prioritizing patient comfort and safety Provide essential clinical support services within the office Act as the first point of contact for patients by greeting and assisting them at the front desk Maintain the office lobby’s appearance and atmosphere to reflect One Medical’s brand Assist Practice Coordinators, Operations Managers, and healthcare providers as needed Work as a float team member across multiple locations within the designated market Requirements Proven specimen collection skills and clinical knowledge Strong interpersonal abilities for both lab and front desk interactions Clear verbal and written communication skills Problem-solving mindset and a collaborative approach Empathy, focus, and compassion in every patient interaction Openness to feedback and willingness to learn Ability to adapt to changing needs of patients and colleagues

Independent Full Desk Agency RecruiterLocation: Remote (U.S.)Model: Independent Contractor / 100% CommissionThis unique opportunity is designed for seasoned full-desk recruiters, created by professionals who have successfully managed their own recruiting desks and built strong client relationships. We understand the nuances of revenue generation in the recruiting industry.Unlike traditional agencies, we foster a collaborative environment for recruiters seeking autonomy, flexibility, and independence, while also recognizing that teamwork can drive greater success.You maintain full control over your clients, searches, and workflow, while benefiting from access to shared systems, cutting-edge recruiting technology, and a trusted network of fellow professionals.The RoleAs a Senior Recruiter within our network, you will manage your own full desk—including business development, client management, and candidate delivery—while enjoying the opportunity to collaborate with other experienced recruiters when beneficial.This model is tailored for successful recruiters who aim to scale their business more effectively, minimize overhead costs, and avoid the isolation often felt in independent roles.What You’ll DoOperate a comprehensive recruiting desk covering client acquisition, relationship management, and candidate deliveryTake ownership of client relationships and manage searches from initial intake to successful placementCollaborate with fellow senior recruiters on shared searches, role-splitting, or candidate pipelinesExchange valuable market insights, sourcing strategies, and best practices with peersUtilize shared recruiting technology, ATS, and AI-driven tools without the burden of building infrastructure aloneContribute strategically to a growing network of recruiters founded on trust and high performanceWhy Experienced Recruiters Choose UsTrue Desk Ownership: You retain complete control over your clients, candidates, and methodology—free from micromanagementPeer-Level Collaboration: Collaborate with other accomplished full-desk recruiters, not trainees or junior staffScalable Infrastructure: Access top-tier recruiting systems, AI tools, and processes without the typical agency overheadFlexible Independence: Manage your own schedule and workload while enjoying the benefits of a supportive network

Join our dynamic team at Sonsoft Inc. as a Senior Capital Market System Analyst. In this pivotal role, you will leverage your expertise to enhance our capital market systems, ensuring optimal performance and compliance. You will collaborate with cross-functional teams to analyze requirements, design effective solutions, and implement best practices in system analysis.

Join Contact Government Services as an Intelligence Analyst, where you'll play a pivotal role in a fast-paced intelligence analysis program for a federal agency dedicated to supporting the US Government's watchlisting and screening mission.You will deliver embedded analytical support and collaborative fusion of multi-source intelligence, integrating national-level products and databases to identify operational patterns. Your role will involve direct interaction with government leadership and intelligence consumers during the creation of intelligence products and while facilitating ongoing screening operations to satisfy intelligence requirements across the watchlist enterprise.Key Responsibilities:Apply complex directives, including standard operating procedures and operational manuals, supplemented by oral and written guidance.Communicate effectively, providing tactical and persuasive advice to executive management on sensitive issues, including the preparation of comprehensive reports, presentations, briefings, and visual data representations.Conduct thorough research and analysis of intelligence data to produce a diverse range of all-source intelligence products.At CGS, we unite motivated and skilled individuals to tackle the government's most pressing challenges using innovative technology. We value collaboration and seek candidates enthusiastic about contributing to government innovation. Our supportive environment encourages professional growth through a variety of learning opportunities.

Join the dynamic team at [solidcore] as a Core Crew Member! We are seeking an enthusiastic, sociable, and professional individual to provide exceptional front desk support, administrative assistance, and sales outreach to our Head Coach and Community Manager. This part-time position offers flexible hours based on studio requirements. As a Core Crew Member, you will play a vital role in driving sales, promoting our studio, and ensuring that our clients enjoy a positive and memorable experience.

Essential Qualifications:Minimum of 4 years of Business Analyst experience.Proven expertise in crafting comprehensive user stories.Robust experience in requirements gathering and documentation.Familiarity with implementing business process enhancements.Previous experience in an Agile environment is required.

Join our dynamic team at Sonsoft Inc. as a Tibco Analyst. In this role, you will leverage your analytical skills to optimize our Tibco systems, ensuring seamless integration and functionality. You will work collaboratively with cross-functional teams to gather requirements, troubleshoot issues, and enhance system performance. As a Tibco Analyst, you will play a crucial role in driving our projects forward and supporting our clients’ needs.

Join Axon as a Travel and Expense Data Analyst, where you will play a crucial role in enhancing our financial operations. Your analytical skills will help us manage travel and expense data effectively, ensuring compliance and fostering data-driven decision-making.

Join usm2 as a Technical Business Analyst specializing in claims management. In this contract role, you will leverage your analytical skills to improve processes and drive solutions. Collaborate with cross-functional teams to analyze requirements and implement effective strategies that enhance our claims operations.

New Leaf Energy is a forward-thinking clean energy developer dedicated to expediting the transition to a renewable energy future. We collaborate with landowners, policymakers, and various stakeholders to identify and develop high-value sites, ultimately partnering with long-term asset owners to bring transformative clean energy projects to fruition.Position SummaryAs a Senior Analyst in Financial Planning & Analysis (FP&A), reporting directly to the Vice President of Finance & Accounting, you will play a pivotal role in financial planning, forecasting, modeling, and performance reporting across New Leaf Energy. Collaborating closely with teams in Project Development, Project Finance/Sales, and Finance & Accounting, you will spearhead the annual budget and forecasting cycles, develop and maintain sophisticated financial models, and provide clear, actionable insights to executive leadership and the Board. Your responsibilities will also include optimizing the FP&A system, promoting automation and reporting enhancements, managing near-term cash forecasting, and overseeing key financial instruments to ensure transparency in financial performance, disciplined capital management, and data-driven decision-making.This position can be based in our Boston or Lowell, MA offices. We prioritize in-person collaboration and provide a hybrid work environment, where employees are expected to work in the office at least two days a week (Tuesday, Wednesday, and Thursday) and can choose to work from home or the office on other days.