Services Engagement Manager - Pharmacovigilance Systems

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients worldwide. As one of the most rapidly expanding SaaS companies ever, we achieved over $2 billion in revenue last fiscal year, with promising growth opportunities on the horizon.Our core values at Veeva include Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we value your flexibility to work from home or in the office, enabling you to excel in your preferred environment.Join us in revolutionizing the life sciences sector, making a meaningful impact on our customers, employees, and the community.The RoleAs a Services Engagement Manager, you will be pivotal in ensuring customer success by delivering the complete value proposition behind a Veeva Vault Product Implementation. This role is essential for guaranteeing successful project execution and is a key component of the sales cycle, acting as a solution expert in synergy with the Veeva Sales and Services Teams.We seek a candidate with a strong passion for Software Implementation and a robust background in Life Sciences Sales. You will be responsible for designing the optimal implementation strategy, setting clear expectations, and determining project timelines and costs. Key deliverables include RFx Responses, Proposals, and Statements of Work, along with recommendations for implementation partners and strategic team alignment prior to project initiation.This is a full-time, remote position with Veeva, requiring customer-facing interactions. There is no location requirement as long as you are near an airport and can accommodate future travel needs.

Veeva Systems is a pioneering and mission-driven organization in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients. As a leader among SaaS companies, we achieved over $2 billion in revenue last fiscal year, with significant growth opportunities on the horizon.At Veeva, our core values include: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your ideal work environment, whether remote or in-office, to help you thrive.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleVeeva is seeking talented system implementation professionals to join our Professional Services team and assist with the implementation of our Vault Safety solution. We are looking for innovative thinkers with expertise in Life Sciences who are eager to challenge conventional practices using cutting-edge technology. As a vital member of the Professional Services team, you will collaborate closely with customers and senior consultants to implement Vault Safety. This role entails defining and driving business processes, supporting project teams, and guiding clients throughout the implementation process.This is a full-time, permanent remote position with Veeva. As this is a customer-facing role, proximity to an airport is required for potential travel commitments.Please note that Veeva Systems does not anticipate offering sponsorship for employment visa status (e.g., H-1B, OPT) for this position.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with vast opportunities for future growth.At Veeva, our core values are integral to our mission: Always Do the Right Thing, Ensure Customer Success, Foster Employee Success, and Maintain Speed. We are proud to be a public benefit corporation (PBC), which means we are legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower our employees with the flexibility to work remotely or in-office, allowing you to thrive in your preferred environment.Join us in revolutionizing the life sciences sector and making a meaningful impact on our customers, employees, and communities.The RoleAs a Services Engagement Manager (SEM), you will play a vital role in ensuring the success of our Quality Cloud customers by overseeing the value proposition and implementation efforts associated with Quality Cloud.This critical position is essential for guaranteeing a successful implementation and is integral to the sales cycle and project delivery. You will serve as a solution expert, collaborating closely with the Veeva Sales and Services Teams.Our ideal candidate possesses a strong passion for software implementation and a deep understanding of Life Sciences Quality Sales. You will be responsible for structuring appropriate solutions, managing expectations, and identifying project charters that include staffing, timelines, and costs. Key deliverables include RFx Responses, delivery of Proposals and Statements of Work (SOW), as well as recommending potential implementation partners and ensuring strategic alignment prior to project initiation.This position is fully remote and permanent, requiring no specific location as long as you are near an airport to meet potential travel needs.

Veeva Systems is a pioneering mission-driven organization in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients by empowering life sciences companies. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities on the horizon.Our core values include: Do the Right Thing, Customer Success, Employee Success, and Speed. As a unique public benefit corporation (PBC), we prioritize balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, enabling you to thrive in your ideal environment.Join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleThe Services Engagement Manager (SEM) plays a crucial role in ensuring our Quality Cloud customers are set up for success, embodying the entire value proposition behind a Quality Cloud Implementation.This pivotal position is integral to the sales cycle and project delivery, acting as a solution expert in close collaboration with the Veeva Sales and Services Teams.Our ideal candidate possesses a passion for Software Implementation and expertise in Life Sciences Quality Sales. You will be responsible for structuring tailored solutions, setting clear expectations, and outlining appropriate project charters, including staffing, timelines, and costs. Deliverables include RFx Responses, proposals, and Statements of Work (SOW), as well as recommendations for implementation partners and strategic team alignment before project initiation.This is a full-time, remote role with no specific location requirement, provided you are near an airport to meet future travel needs.

Veeva Systems is a pioneering, mission-driven organization at the forefront of industry cloud solutions, dedicated to accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2B in revenue last year and continue to explore extensive growth opportunities.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our operations. We made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of all stakeholders including our customers, employees, society, and investors.As a Work Anywhere organization, we offer flexibility to work from home or in-office, empowering you to thrive in your preferred environment.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleWe seek skilled professionals to join our Global Content Business Consulting team, where you will play a pivotal role in defining commercial strategies, processes, and operations for top-tier Life Sciences organizations.This team drives innovation and collaboration in content management, creation, review, approval, planning, and distribution. You will identify the core of business challenges, establish critical success factors, and develop structured, impactful solutions while fostering vital customer relationships.If you are prepared to elevate your career by spearheading commercial content strategies in a dynamic, cutting-edge environment, this opportunity awaits.This is a full-time, remote position with Veeva, requiring no specific work location as long as you are near an airport and can accommodate future travel needs. Please note: Veeva Systems does not expect to provide sponsorship for employment visa status (e.g., H-1B, OPT) for this role.

Join our team as an accomplished Engagement Manager dedicated to spearheading managed services for healthcare organizations utilizing InterSystems technologies such as IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and other interoperability solutions. In this pivotal role, you will ensure the successful operation of complex, mission-critical environments that facilitate clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.As the key point of accountability, you will oversee the entire managed services client journey—from onboarding to ongoing operations, renewal, and growth. You will engage with executive leaders including CIOs, CMIOs, and operational heads, coordinating cross-functional teams across delivery, engineering, cloud, and support to guarantee reliable service delivery, regulatory compliance, and consistency between contractual obligations and real-world healthcare outcomes.This role is not merely about project management; it embodies strategic ownership that integrates relationship leadership, commercial responsibility, operational oversight, and risk management. Your contributions will be crucial in maintaining the stability and effectiveness of platforms that significantly influence patient care, data interoperability, and business continuity.To excel in this position, candidates should possess extensive experience in enterprise healthcare IT settings, exceptional financial and service management acumen, and the ability to navigate intricate stakeholder landscapes while delivering tangible client value.

Veeva Systems is a trailblazer in the field of industry cloud, dedicated to accelerating the delivery of therapies to patients within the life sciences sector. As one of the fastest-growing SaaS companies globally, we achieved a remarkable revenue of over $2 billion in our last fiscal year, with substantial growth opportunities on the horizon.At Veeva, our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. We are more than just a public company; in 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we embrace the flexibility of remote work, enabling you to perform at your best in your preferred setting.Join us in transforming the life sciences industry, where we strive to make a meaningful impact on our customers, employees, and communities.The RoleThe Analytics Business Consulting Team is dedicated to delivering tailored data and analytics solutions that address the critical challenges faced by modern life sciences organizations. As an Engagement Manager, you will oversee innovative consulting projects for Veeva clients in the analytics domain, guiding teams and meticulously managing all delivery aspects. You will also contribute to our brand's market presence, expand our customer network, and identify new project opportunities to serve our clients effectively. Your focus will encompass key areas such as Clinical, Medical, Patient, or Commercial Analytics.Success in this role is defined by the execution of exceptional projects, the cultivation of robust customer relationships, and the leadership of high-performing delivery teams. Team members are expected to foster enduring partnerships with customers while delivering excellence.This role is available remotely across the United States, with no location constraints for candidates residing near an airport and capable of fulfilling travel obligations. We encourage qualified candidates based in the U.S. to apply.

Join ergomed, a leading global provider of specialized services to the pharmaceutical industry, as an (Executive / Senior) Director of Business Development focused on Pharmacovigilance. In this pivotal role, you will spearhead business development initiatives across California and surrounding states, driving growth and establishing strategic partnerships. We seek an innovative leader with a proven track record in pharmacovigilance to enhance our market position and deliver exceptional client service.

At Veeva Systems, we are driven by our mission to revolutionize the life sciences industry, empowering companies to expedite the delivery of therapies to patients. As a trailblazer in the industry cloud sector, we proudly achieved over $2 billion in revenue last fiscal year and continue to expand rapidly.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define our approach. In 2021, we made headlines by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere company, we offer flexible work arrangements so you can choose to thrive in an environment that suits you best—whether from home or in the office.Join us as we continue to transform the life sciences landscape, dedicated to creating a positive impact for our customers, employees, and communities.The RoleAs an Engagement Manager within our R&D Consulting group, you will intersect strategy, operations, data, and technology to lead complex consulting projects for our life sciences clients. This role is critical in establishing a premier R&D consulting practice, gaining visibility across Veeva and influencing leaders within the broader Life Sciences sector. You will oversee project teams, ensuring effective planning, organization, and tracking of all project delivery aspects. Your efforts will help bolster our market presence, expand our customer network, and uncover new project opportunities. Your focus will be on pivotal areas such as Clinical Development, Regulatory Affairs, and Pharmacovigilance/Drug Safety.

Veeva Systems is a pioneering organization dedicated to revolutionizing the life sciences industry through innovative cloud solutions. Our mission is to accelerate the delivery of therapies to patients, and we are proud to be one of the fastest-growing SaaS companies, achieving over $2B in revenue last fiscal year with immense growth potential ahead.Central to our success are our core values: Integrity, Customer Success, Employee Success, and Agility. In 2021, we made a significant impact by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we prioritize your flexibility, allowing you to thrive in your preferred working environment, whether from home or in the office.Join us in transforming the life sciences industry, where our commitment to making a positive difference resonates with our customers, employees, and communities.The RoleOur Business Consulting practice is expanding, and we seek talented individuals to join our newly established Events team. This team drives innovation and collaboration in optimizing the high-stakes Events channel.Events are critical, highly regulated interactions that provide a focused platform for engaging with healthcare professionals (HCPs), offering a level of interaction that digital channels cannot replicate. We aim to identify the root causes of business challenges throughout the event lifecycle—from planning and compliance to execution and speaker remuneration—while defining success factors and developing a cohesive strategy for scalable, compliant outcomes.As an Engagement Manager, you will lead customer projects, establish trustworthy relationships with key stakeholders, identify growth opportunities, and spearhead business development initiatives. You will leverage your extensive domain knowledge to ensure project success, cultivate new offerings, enhance existing services, and mentor junior consultants.

The Engagement Manager plays a crucial role within Nexthink's services organization, serving as a key liaison for customers. This position is responsible for ensuring the effective delivery of Nexthink’s innovative solutions and services, aiming to not only meet but exceed customer expectations regarding both technical capabilities and business outcomes.We are looking for a dedicated and passionate individual who possesses exceptional technical and communication skills, along with the ability to build and maintain trust with both colleagues and clients. A successful history of managing enterprise software implementations for vendors is vital, as is the willingness to travel as required.Key Responsibilities:Oversee the entire lifecycle of service engagements: from assisting in the sales process to managing contracts, successful delivery, sign-off, and billing, ensuring there are no customer disputes.Lead the implementation team, overseeing staff resource management throughout the engagement.Create and maintain essential project documentation, including scoping documents, statements of work, project plans, budgets, risk registers, change orders, and status reports.Offer strategic advice regarding the solution's impact on the customer's organization, proactively suggesting measures to mitigate any delivery risks.Identify additional opportunities to deliver incremental value to customers and collaborate with commercial teams to advance these initiatives.

About KnoxKnox operates the largest Federal managed cloud, dedicated to building and maintaining secure cloud and AI environments that support the most crucial missions of the U.S. government—ranging from national security and public safety to essential public services. Our clients trust Knox to deploy production systems that adhere to the highest standards of security, reliability, and compliance.Working at Knox is impactful and driven by purpose. The challenges we tackle are significant, the expectations are high, and the outcomes are evident. Here, speed, precision, and trust are paramount—because the environments we secure cannot afford to fail. Your contributions will be visible, your expertise will be relied upon, and the impact of your work will be immediate and measurable. We operate at a federal scale, protecting some of the most sensitive government environments in the country, ensuring that the systems we build perform flawlessly.The RoleAs a Technical Implementation Manager at Knox, you will be pivotal in onboarding and operationalizing clients within Knox’s FedRAMP-authorized Federal cloud environment. This role is designed for professionals with extensive experience in guiding customers through compliance-driven deployments, particularly in relation to FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments. You will lead customers through the complete onboarding lifecycle—from kickoff to production go-live—ensuring their environments fulfill FedRAMP security, operational, and reliability standards. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, fostering clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.Key ResponsibilitiesOversee the entire customer onboarding lifecycle for Federal clients, from professional services kickoff through production go-live and transition to steady-state operations.Lead FedRAMP-aligned onboarding engagements, ensuring client environments meet security, compliance, monitoring, incident response, and operational readiness requirements.Act as the primary coordinator among Engineering, SRE, NOC, SOC, Security, and Compliance teams during the customer onboarding process.Facilitate onboarding meetings with a clear, compliance-focused agenda, ensuring alignment, decision-making, and accountability.Manage detailed, multi-workstream project plans covering all aspects of the onboarding process.

About JVS Boston JVS Boston is a non-profit organization based in Boston, MA. The team works to help people from many backgrounds find stable jobs and advance their careers. JVS also collaborates with employers to build strong, effective teams. Services at JVS include adult education, skills training, job readiness support, job placement, and guidance toward post-secondary education. The organization assists employers in recruiting qualified candidates and developing their current staff.

Veeva Systems Inc. is a visionary organization at the forefront of industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing Software as a Service (SaaS) companies ever, we achieved over $2 billion in revenue in our most recent fiscal year, with significant growth opportunities on the horizon.Our core values drive everything we do: We prioritize doing the right thing, ensuring customer success, fostering employee success, and maintaining a rapid pace of innovation. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we promote flexibility, allowing you to work from home or the office, enabling you to flourish in the environment that suits you best.Join us in transforming the life sciences industry, with a commitment to positively impacting our customers, employees, and communities.The RoleAs an Engagement Manager within our Quality Business Consulting team, you will play a pivotal role in delivering complex and innovative consulting projects for Veeva's clients in the Quality domain. You will lead teams, oversee project planning, organization, and execution, while also supporting our brand development in the market, expanding our customer network, and identifying new project opportunities.

Join our dynamic team as a Service Delivery Manager in Boston, MA! This hybrid role requires regular on-site presence at client locations.The Service Delivery Manager (SDM) is crucial for ensuring Zifo meets all contractual obligations related to our customer engagements. Acting as the central point of contact, the SDM facilitates collaboration between customers and internal Zifo stakeholders, delivering exceptional service tailored to client needs.In this role, you will provide strategic and technical leadership, leveraging your consulting and project management expertise to analyze customer requirements and identify opportunities for improvement. Your focus will be on ensuring that Zifo delivers solutions that align with our customers' objectives and goals.

Who We AreAt CarGurus (NASDAQ: CARG), our mission is to empower individuals on their journey to find the perfect vehicle. Beginning as a dedicated team of developers, we have transformed the automotive marketplace by prioritizing trust and transparency in car shopping. Our relentless innovation and strategic growth initiatives have positioned us as the leading and fastest-growing automotive marketplace, boasting over 15 years of profitability.What We DoAs the market evolves, so do we. We are committed to digitizing the entire automotive journey, assisting customers from selling their old vehicles to financing, purchasing, and delivering new ones. With tens of millions of visitors each month on CarGurus.com and approximately 30,000 dealerships relying on our services, our impact is substantial. Our people-first culture nurtures collaboration, kindness, and innovation, providing our Gurus with the resources they need to advance their careers. Join us in redefining a trillion-dollar industry!Role OverviewCarGurus is seeking a Senior Product Manager for the Dealer Engagement Platform (DEP) to spearhead the evolution of our dealer-facing platform into a fast, modern, and meticulously crafted experience. The DEP serves as the core interface for dealers within our ecosystem, driving engagement, insights, and growth across our comprehensive toolkit.In this role, you will define the user-facing architecture and experience that harmonizes dealer workflows across CarGurus. You will create a vision for a platform that is not only scalable and flexible but also enjoyable, high-performing, and easy to adapt—facilitating rapid product development and a cohesive dealer experience.As the product owner for the DEP, you will closely collaborate with Engineering, UX, Product Analytics, and cross-functional teams to outline a platform that delivers consistency, adaptability, and efficiency in every dealer interaction.

Role Overview PA Consulting Group is seeking a Client Engagement Manager focused on Product Innovation in Boston, MA. This position centers on building and managing client relationships, guiding product strategy, and working closely with teams across disciplines to deliver strong results for clients. What You Will Do Lead and nurture client relationships, acting as a primary point of contact. Shape and implement product innovation strategies tailored to client needs. Work with cross-functional teams to ensure projects deliver measurable value. Help clients adapt and grow by identifying opportunities for new products and solutions. Location This role is based in Boston, MA.

Veeva Systems is a visionary company dedicated to transforming the life sciences industry through innovative cloud solutions that accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year and continue to expand our horizons.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our mission. In 2021, we made history by becoming a public benefit corporation (PBC), committed to serving our customers, employees, and the broader community.As a Work Anywhere company, we offer you the flexibility to choose your work environment, whether it's from home or our office, allowing you to thrive in a setting that suits you best.Join us in revolutionizing the life sciences sector and making a meaningful difference in the lives of our customers, employees, and communities.The RoleAt Veeva, we lead the way in cloud technology for the global life sciences industry. Our commitment to innovation and speed empowers companies of all sizes, from major pharmaceuticals to emerging biotechs, to deliver life-saving medications more efficiently.We are looking for a dynamic CRM Manager to join our North America Commercial Services team. This pivotal leadership role will focus on driving the success of our Vault CRM projects, enhancing our service delivery, and playing a critical role in the growth and advancement of our commercial services within the life sciences arena.As a Practice Manager within our CRM team, you will be a proven leader and mentor, passionate about fostering high-performing teams and ensuring customer satisfaction. You will lead our CRM initiatives, define our hiring strategies, and oversee key operational frameworks.

At Veeva Systems, we are at the forefront of transforming the life sciences industry with our innovative cloud solutions. We are a mission-driven organization dedicated to helping life sciences companies expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with significant expansion opportunities on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a flexible 'Work Anywhere' company, we support our team members in thriving whether they choose to work from home or in the office.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and the communities we serve.The RoleWe invite you to join Veeva as we innovate the Quality domain by developing the Quality Cloud for Life Sciences. In this pivotal role, you will lead a professional services team focused on ensuring customer success throughout the implementation process and beyond. As a Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your responsibilities in managing with a focus on operational excellence include:• Championing customer and employee success• Leading through hands-on and strategic initiatives• Fostering a positive and productive work environment• Implementing new practices to enhance delivery excellence• Creating innovative materials to support service delivery• Collaborating with global and cross-functional teams to achieve optimal outcomesAre you ready to leverage your leadership skills to drive innovation within the Quality Cloud?This position is remote, based in the US, with necessary travel.

Department: OperationsReports To: NOC ManagerLocation: Hybrid, Woburn, MAAvailable Shifts: Overnight: 10PM-6AM & First: 6AM-2PMClassification: Full-Time, ExemptEstimated Annual Salary: $105,000 – $135,000About Knox SystemsAt Knox Systems, we operate the largest managed cloud for federal agencies, constructing and maintaining secure cloud and AI environments that are essential for the U.S. government’s critical missions—from national security and public safety to vital public services. Our clients trust us to deploy production systems that adhere to the highest standards of security, reliability, and compliance.Joining Knox means contributing to high-impact, purpose-driven work. The challenges we tackle are significant, expectations are elevated, and the outcomes of our efforts are transparent. Here, speed, rigor, and trust are paramount, as the environments we protect cannot afford failure. Your work will be immediately visible, your expertise will be instrumental, and the effects of your contributions will be tangible. Operating at a federal scale, we secure some of the most sensitive government environments in the nation—ensuring that the systems we design perform flawlessly.Role OverviewAs a Level 2 Cloud Operations Engineer, you will take charge of advanced troubleshooting, system administration, and application environment support across Knox's cloud infrastructure. This role integrates operations, automation, and development support—ensuring system stability, executing changes, and maintaining compliance across FedRAMP Moderate, High, and IL4 environments. The perfect candidate will have hands-on experience in compliance-controlled cloud environments within a NOC/SOC context, possess deep knowledge of cloud infrastructure services, and demonstrate a proactive approach to real-time alerts, incidents, and escalations in production.This position operates on a shift basis within a 24/7 Network/Cloud Operations setting. Team members are expected to adhere to assigned shifts, clock in during scheduled hours, and maintain continuous operational coverage. The role involves participating in a rotating on-call schedule for after-hours incidents and holiday coverage. As a customer-facing position, it necessitates professional interactions with clients during incident responses, including handling support phone calls and attending client meetings through Zoom or other collaboration platforms.Key ResponsibilitiesExecute advanced troubleshooting for infrastructure, operating system, and application issues.Maintain system stability and compliance within regulated environments.Engage in customer interactions to provide exceptional support and service.