Team Lead, Payment Experience - Americas

Join Flywire as a Team Lead of Payment Experience for the Americas, where you will play a pivotal role in enhancing the payment journey for our clients. In this dynamic position, you will lead a talented team, driving innovative solutions that improve user satisfaction and operational efficiency.Your responsibilities will include developing strategic initiat…

Location: Waltham, MA (Hybrid - 3 days In-Office) ERGO NEXT supports entrepreneurs by providing technology-driven, full-stack small business insurance. Since 2016, the company has served hundreds of thousands of small businesses across the US, focusing on fast, tailored, and affordable coverage. With backing from leaders in insurance and technology, ERGO NEXT is growing quickly. Role overview The Developer Experience Team Lead will build and guide a new team dedicated to improving the engineering environment at ERGO NEXT. This group focuses on the full development lifecycle, not just infrastructure, and aims to make every step of the developer journey more efficient and enjoyable. What you will do Lead and mentor a team of Backend and DevOps engineers. Shape the framework and processes for a new Developer Experience team from the ground up. Collaborate closely with a parallel DevEx team based in Israel to coordinate strategies and share best practices. Drive technical excellence and support the professional growth of team members. Collaboration This position works within Platform Engineering and plays a key role in defining how developers at ERGO NEXT build, test, and ship software. Regular coordination with both US and Israel-based teams will be part of the job.

OverviewWe are launching the Product Experience (PX) function at our Boston office and are seeking a visionary leader to spearhead this initiative. As the founding PX Captain, you will be responsible for assembling and nurturing a local PX team, establishing our campus talent pipeline, and ensuring that every user in the Americas enjoys the exceptional quality of experience that our European team currently provides. This role is ideal for someone who is well-integrated into the Boston ecosystem and possesses an entrepreneurial mindset to create something impactful from the ground up.Why Join Lovable?Lovable empowers individuals and organizations to create software using any programming language. From solo entrepreneurs to Fortune 100 companies, millions rely on Lovable to rapidly turn their raw ideas into tangible products. As a pioneer in a transformative shift in software development, this is a unique opportunity for you to redefine how the digital landscape operates. Our platform is already utilized by over 2 million users across 200+ countries, and we are just getting started.We are a compact, highly skilled team committed to building a company that defines a generation from our headquarters in Stockholm. We prioritize extreme ownership, rapid execution, and collaborative low-ego teamwork. We seek passionate individuals who are eager to make a significant impact.

Join our dynamic team at Flywire as a Payment Experience Associate I. We are seeking a motivated Portuguese-speaking individual who is passionate about enhancing client and payment experiences. In this role, you will engage directly with clients, providing them with exceptional support and guidance throughout their payment journey.As a crucial member of our Client & Payment Experience department, you will collaborate with various teams to ensure our clients receive the best service possible. Your expertise in payment processes and your ability to communicate effectively in Portuguese will be key in delivering outstanding client satisfaction.

About UsPerk, formerly known as TravelPerk, is an innovative platform dedicated to enhancing travel and spending management. Our mission is to streamline tedious manual tasks that hinder productivity, with tools that automate everything from travel bookings to expense handling and invoice processing. By eliminating the inefficiencies of shadow work, we aim to restore lost productivity and boost workplace morale, directly impacting innovation.With trust from over 10,000 companies globally—including industry leaders like Wise, On Running, Breitling, and Fabletics—we are addressing a staggering $1.7 trillion loss in productivity caused by ineffective work practices.Established in 2015, Perk has rapidly expanded to a global workforce of more than 1,800 employees across 12 offices, including our headquarters in London and Boston. We combine innovation, control, and simplicity to reshape how businesses operate and improve employee satisfaction.Driven by core values such as ownership, delivering exceptional experiences, and fostering teamwork, we prioritize curiosity, purpose, and the right mindset to unlock potential. Our diverse talent team comprises leading professionals from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a genuine impact and transforming workplace experiences for millions, we invite you to join us.For more information, please visit www.perk.com.

The Operations Team Lead at tsmg plays a crucial role in managing daily operational activities and leading the team of Drivers to ensure optimal performance. Reporting directly to the Country Manager, the Ops Lead is responsible for providing guidance, resolving issues, and facilitating communication within the team to enhance productivity and efficiency.

IT Operations Team Lead (Hybrid – Boston)Are you ready to elevate your career?We are seeking a dynamic and hands-on IT Operations Team Lead to guide a team of engineers while remaining deeply involved in technical aspects. You will serve as the escalation point for intricate issues, spearhead operational excellence, and oversee infrastructure and security projects across the EMEA region.This position is ideal for a technical leader who relishes building, automating, troubleshooting, and enhancing platforms, while also mentoring others and elevating standards.Why Choose AMCS?At AMCS, we don't just provide jobs; we offer purpose-driven careers. Join a rapidly growing, pioneering company that is transforming resource management, waste reduction, and operational optimization across various industries. Our culture is centered on connection—connecting to our mission, our customers, and one another. We nurture a collaborative and entrepreneurial environment where your ideas and contributions truly matter.Your ResponsibilitiesServe as the senior escalation point for complex incidents, focusing on root cause analysis, permanent fixes, and post-incident enhancements.Lead thorough root-cause analyses, define permanent solutions, and ensure that lessons learned are documented and integrated into process improvements.Take ownership of technically challenging issues, guiding them through the entire lifecycle from investigation to resolution and follow-up.Oversee technical workstreams for initiatives such as office relocations, network and firewall upgrades, cloud and hybrid enhancements, and integration of acquired companies.Collaborate closely with vendors, internal stakeholders, and other IT teams to implement changes safely and effectively.Enhance platform reliability and performance through proactive monitoring, automation, patching, and standardized operational processes.Work in partnership with the Information Systems team to support audit readiness and evidence capture in line with ISO27001, SOC, and internal control frameworks.Collaborate with the Cyber Security team to ensure security best practices are integrated across identity, endpoint, network, and infrastructure platforms.Contribute to the ongoing enhancement of security posture, resilience, and risk management.Provide daily technical direction and mentorship to engineers, helping them develop deeper expertise and confidence.Establish clear expectations regarding ownership, accountability, quality, and follow-through.Support individual development, succession planning, and preparedness for increased responsibility.Partner with IT Operations leadership on workload planning, risk management, and delivery priorities.Qualifications We SeekProficient in Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive).Experience with Azure fundamentals.

About DeleteMe: DeleteMe is a pioneering leader in proactive privacy protection solutions. We empower individuals, families, businesses, and security teams to significantly reduce their human attack surface by continuously monitoring and eliminating exposed personal information (PII) from the open web. This essential data is often exploited by threat actors in social engineering, phishing attacks, Gen-AI deepfake incidents, doxxing, physical threats, and identity fraud. As a rapidly growing global SaaS company, DeleteMe caters to both consumers and enterprises. We have successfully completed over 100 million opt-out removals, assisting clients in mitigating risks related to identity theft, spam, doxxing, and various cybersecurity threats. Our services include detailed privacy reports, ongoing monitoring, and expert support to ensure comprehensive protection. DeleteMe serves as a scalable, managed defense layer for the most vulnerable aspect of any organization: its people. This is why 30% of the Fortune 100, leading tech companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce. Guided by a dedicated and experienced team, DeleteMe is driven by a strong mission to empower consumers with privacy. Job Summary: In the role of Team Lead, Privacy Advisors, you will be responsible for overseeing the daily operations of a distributed team of Privacy Advisors. You will focus on enhancing efficiency, quality, and consistency across back-office workflows. This is a player-coach position where you will manage both personnel and processes while maintaining close engagement with operational tasks to identify gaps and implement improvements. A crucial aspect of this role is to bridge the communication between frontline operations and the product and engineering teams that develop the tools your team relies upon, including the automated systems that facilitate our removal workflows at scale. You will be accountable for team performance, member satisfaction, and the continuous enhancement of the systems your team utilizes.

Join Eurofins Scientific as a Team Lead in Analytical Chemistry & Formulations, where you will play a pivotal role in leading our analytical chemistry team. You will oversee the development and execution of innovative formulations while ensuring compliance with industry standards and regulatory requirements. Your leadership will drive the team's success in delivering high-quality results in a fast-paced environment.

Join ClearView Healthcare Partners, a leading life sciences strategy consulting firm based in Boston, with additional offices in San Francisco, New York City, London, and Gurgaon. We specialize in delivering strategic decision-making support across the biopharmaceutical, medical device, and diagnostic sectors, empowering our clients to navigate complex business challenges and achieve their objectives effectively.*We are not accepting any agency submissions for this position at this time.The Investor pillar is focused on establishing best practices and frameworks for due diligence teams in both buy-side and sell-side transactions, while enhancing our expertise in valuation strategies and deal-making within the healthcare industry. Our team boasts extensive experience in conducting thorough due diligence to maximize research value and provide strategic insights.Role OverviewManage 2 to 3 concurrent projects of varying complexity, depending on your experience.Lead a diverse range of typical ClearView Investor project types, providing structure and guidance even in unfamiliar areas.Demonstrate exceptional project management skills, addressing issues proactively and designing effective agendas that mitigate crises.Enhance the quality and clarity of team deliverables through early direction, hypothesis-driven thinking, simplified narratives, impactful visuals, and concise writing.Engage proactively with leadership for collaborative thought partnership, identifying potential challenges regarding client or team experiences.Foster a positive team environment and invest in mentorship and high-quality coaching.Act as a standard bearer for ClearView values and contribute to the firm’s growth beyond project delivery.Drive high-impact client meetings by challenging client perspectives and adding significant value.Build and maintain strong client relationships, resulting in enhanced client loyalty and engagement.

Mission Overview: As a Principal Engineer and Technical Lead at Motional, you will spearhead a dynamic team dedicated to creating and implementing advanced trajectory planning algorithms through numerical optimization for autonomous vehicles. You will play a pivotal role in designing the motion planning and control systems that empower our fleet to navigate through intricate environments with safety, efficiency, and comfort. As a vital leader, you will not only enhance the development and performance of innovative trajectory generation algorithms but also collaborate with multidisciplinary teams including Planning, Perception, Prediction, Localization, Machine Learning Products, and Systems Engineering. Additionally, you will mentor a skilled group of engineers to deliver cutting-edge solutions. If you are enthusiastic about autonomous driving and wish to contribute to our commercial launch this year, enjoy tackling challenging real-world problems, and are eager to make a profound impact in a rapidly evolving domain, we invite you to connect with us! Your Responsibilities: Lead and expand a high-impact trajectory planning team, defining its technical vision, execution strategy, and long-term organizational role within the Motion organization. Prepare for commercial launch readiness by enhancing on-road driving behavior (safety, comfort, assertiveness) across the fleet through feature expansion, continuous performance improvements, and innovative methodologies. Utilize a systematic, metrics-driven approach to measure and enhance on-road performance. Advocate for the use of existing training and evaluation pipelines to ensure scalable, production-ready delivery. Oversee the computational efficiency and real-time performance of trajectory generation algorithms, ensuring compliance with latency budgets. Direct the swift triage and root-cause analysis of critical fleet incidents, translating real-world edge cases into immediate algorithmic enhancements and validation sets. Manage the successful execution of complex, multi-team projects, ensuring technical alignment from design to deployment while upholding a rigorous standard for testing and validation to meet the high safety benchmarks required for our commercial launch. Collaborate with peer leads to provide technical leadership, making crucial decisions regarding architectural direction, strategic investments, tactical execution, and technical debt reduction. Ensure technical excellence through thorough design and code reviews, while actively fostering the professional growth and mentorship of your engineering team. Set and pursue ambitious goals that inspire the team to deliver industry-leading trajectory solutions.

Principal Engineer and Team Lead - Motion Planning Join our innovative Planning team at Motional, where your enthusiasm for robotics and software development will contribute to the advancement of production-ready autonomous vehicles. As the Principal Engineer and Team Lead, you will oversee a talented team dedicated to designing and implementing state-of-the-art motion planning software for autonomous vehicles. This pivotal role requires you to lead the definition of motion planning and control systems that ensure our fleet operates safely, efficiently, and comfortably in complex environments. Your leadership will be instrumental in developing cutting-edge motion planning algorithms, working in collaboration with cross-functional teams (Localization, Perception, Prediction, Controls, ML Products, and Systems Engineering), and mentoring a diverse group of engineers to deliver groundbreaking solutions. If you are driven by a passion for autonomous driving, enjoy tackling challenging real-world problems, and are eager to make a significant impact in a rapidly evolving industry, we would love to hear from you.

Role overview Catapult Sports is looking for a Senior Systems Integration Quality Assurance Team Lead based in Boston, MA. This role leads quality assurance for systems integration projects, ensuring that sports technology solutions meet high standards before delivery. What you will do Direct QA activities for integration projects, setting priorities and maintaining focus on quality outcomes Collaborate with cross-functional teams to clarify project goals and requirements Create, document, and refine QA processes to support project needs Mentor and guide junior QA team members, sharing expertise and supporting their growth Requirements Experience leading QA efforts in systems integration Strong collaboration skills with technical and non-technical teams Ability to develop and maintain QA processes Previous experience mentoring junior team members About Catapult Sports Catapult Sports creates technology products for the sports industry, focusing on performance and integration.

ClearView Healthcare Partners is a leading life sciences strategy consulting firm based in Boston, with additional offices in San Francisco, New York City, London, and Gurgaon. We specialize in serving clients in the biopharmaceutical, medical device, and diagnostic industries, offering exceptional strategic decision-making support across a wide array of business challenges. Our mission is to deliver actionable insights that empower companies to meet their business goals.*Currently, we are not accepting agency submissions for this position.Our Pricing and Market Access (P&MA) practice combines strategic consulting with extensive industry expertise to enhance both launch and long-term pricing strategies. We assist pharmaceutical, biotech, and medtech clients by aligning product objectives with market-specific evidence needs, payer expectations, and competitive challenges, ensuring successful global commercialization.Role OverviewOversee 2 to 5 projects of varying complexities simultaneously, contingent on experience in the role.Lead a diverse range of typical ClearView P&MA project types, providing structure and order even in unfamiliar project contexts.Exhibit outstanding project management abilities, including early identification of issues, designing impactful agendas, and minimizing urgency-driven chaos within teams.Enhance the quality, clarity, and simplicity of team outputs by providing early direction, employing hypothesis-driven thinking, simplifying narratives, utilizing impactful visuals, and ensuring concise writing.Collaborate proactively with leadership to foster thought partnership, flagging potential concerns regarding client interactions or team dynamics.Consistently aim to create a positive experience for team members.Commit to mentoring both within and beyond project settings, emphasizing high-quality coaching.Serve as a role model for ClearView values.Demonstrate a positive influence on firm growth beyond project delivery through internal initiatives and mentorship.Independently facilitate high-impact client meetings, challenging client perspectives and addressing complex inquiries.Earn the trust of leadership, eventually being viewed as a near-peer in the role.Cultivate strong client relationships that result in account alignment and client retention.

Join eyebot as the Commercial Director for North America, where you will spearhead our expansion and drive innovative strategies to enhance our market presence. In this executive role, you will collaborate with cross-functional teams to develop and implement commercial initiatives that align with our business goals.

Join MongoDB as a Team Lead for our Site Reliability Engineering (SRE) team focused on the Storage Layer Service. In this pivotal role, you will drive the reliability, availability, and performance of MongoDB's storage systems, collaborating closely with cross-functional teams to enhance our infrastructure and ensure optimal service delivery.

Role Overview Klaviyo is hiring a Lead Product Manager for Developer Experience based in Boston, MA. This position centers on improving the platform for developers, shaping both the vision and strategy behind Klaviyo’s developer products. The goal: make the developer journey intuitive and efficient, so teams can build and scale with confidence. What You Will Do Define and communicate the strategy for developer-focused products. Work with engineering, design, and marketing teams to gather requirements and set priorities. Own the product roadmap, ensuring projects align with the needs of the developer community. Advocate for a seamless, empowering developer experience throughout the product lifecycle. What Matters for Success Deep experience in product management, ideally with developer platforms or tools. Strong collaboration skills across technical and non-technical teams. Ability to influence product direction and deliver solutions that resonate with developers. Genuine interest in technology and improving how developers interact with products.

Join Our Team! George P. Johnson Experience Marketing is excited to announce an opening for an Experience Strategist in our dynamic and expanding team! This position is hybrid, requiring attendance at either our Boston or New York City office at least 2 days per week. Your Impact As an Experience Strategist (XS), you will be instrumental in developing and implementing strategies for a diverse array of projects, such as proprietary events, activations at third-party trade shows, product or service roadshows, and seller enablement initiatives. Your primary focus will be understanding the needs of attendees, whether in-person or virtual, and creating tailored solutions that drive engagement and action on behalf of our clients. This role is essential at GPJ, and you will be a valued member of both the client and agency teams. You will cultivate and sustain 'Trusted Advisor' relationships with creative, account, and client teams, encouraging a culture of collaboration and trust. Your responsibilities will include formulating comprehensive experience strategies that integrate physical, digital, social, and mobile components. Additionally, you will be tasked with creating reusable templates that encapsulate best practices in strategy, research, planning, and analytics, enhancing our approach across various accounts. A key aspect of your role will be to develop clear and compelling creative briefs that inspire innovative ideas for both you and your internal partners in 2D and 3D design. You will engage actively in ideation sessions aimed at brainstorming and concept development, collectively crafting inventive solutions. Furthermore, you will take the initiative to research and explore new experience strategies, technology-driven engagement methodologies, and industry-leading practices. This commitment will enhance our capacity to advise clients and internal teams while fortifying our strategic recommendations. Your role will also include conducting research and planning activities related to experiential marketing solutions, which may include workshops, stakeholder interviews, and program audits. Moreover, you will play a vital role in auditing and analyzing events to provide valuable insights. Your ability to lead client discussions and presentations, both in-person and via phone, will be crucial in effectively communicating our strategies and recommendations. Your strong creative aptitude will be paired with exceptional verbal skills, which include writing, presentation, and facilitation development, as well as a refined appreciation for 2D and 3D design elements.

At ClearView Healthcare Partners, we are a leading life sciences strategy consulting firm based in Boston, with a robust presence in San Francisco, New York City, London, and Gurgaon. We cater to clients in the biopharmaceutical, medical device, and diagnostic sectors, providing expert guidance that drives strategic decision-making across a wide array of business challenges. Our mission is to deliver actionable insights that empower companies to meet their business goals.*Agency submissions are not accepted for this position at this time.Our New Product Planning (NPP) teams are instrumental in transforming innovative concepts into market-ready products. We blend market intelligence, scientific acumen, and strategic planning to support our clients through every phase, from initial concept validation to late-stage development, ensuring solutions are tailored to meet real-world demands. Our expertise spans various therapeutic areas and modalities.Role OverviewManage 2 to 5 projects concurrently, with complexity tailored to your experience.Lead diverse ClearView NPP project types, providing structure and clarity even in unfamiliar contexts.Demonstrate outstanding project management by proactively addressing issues with leadership, designing impactful agendas, and maintaining team focus.Enhance the quality and clarity of team outputs through early guidance, hypothesis-driven thinking, and effective storytelling.Engage collaboratively with leadership to foster thought partnerships and raise potential concerns regarding client and team dynamics.Facilitate a positive team experience consistently.Invest in mentorship and coaching within and beyond project settings.Exemplify ClearView's core values.Contribute to firm growth through internal initiatives and mentorship efforts.Drive impactful client meetings by challenging assumptions and providing valuable insights.Build strong client relationships leading to account alignment and increased client loyalty.

Location: Waltham, MA (Hybrid – 3 days in office) Next Insurance is looking for a Backend Engineer to join the Development Experience Team. This position centers on platform engineering, with a focus on supporting U.S.-based teams and connecting their needs with global infrastructure projects. Role overview This role takes a lead position in shaping the strategy for an Agentic (AI-based) Software Development Life Cycle. The goal is to move beyond simple automation and build a future where AI agents support every stage of the SDLC, from design to deployment. Deep backend coding skills are essential, as the work will directly influence how U.S. engineering teams adopt and benefit from these AI-driven tools. Key responsibilities Act as a technical anchor for local platform engineering initiatives. Bridge U.S. engineering needs with global infrastructure efforts. Architect and maintain Next Insurance’s cloud-only infrastructure, treating the platform as a product. Identify platform challenges and lead projects that improve developer experience and drive business value. What you will work on Develop and refine tools and processes to enhance the software development life cycle using AI agents. Work across a wide range of cloud and application infrastructure technologies. Collaborate with engineering teams to understand pain points and deliver solutions that make daily work more efficient. Since 2016, Next Insurance has provided fast, customized, and affordable coverage to small businesses across the U.S. The company continues to grow with support from leaders in both insurance and technology, aiming to transform the customer experience and empower entrepreneurs everywhere.