Technical Escalation Engineer - pCloud

CyberArk Software Inc. seeks a Technical Escalation Engineer to join the pCloud support team in Boston. This position centers on resolving advanced technical issues and ensuring high-quality support for clients who depend on the pCloud product. Role overview The Technical Escalation Engineer works as part of the technical support group, handling complex trou…

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Join our dynamic team as a Senior Staff Engineer specializing as a Salesforce Technical Lead. In this pivotal role, you will spearhead innovative Salesforce solutions, guiding projects from conception through implementation. Your expertise will drive technical excellence and enhance our product offerings, ensuring a seamless user experience for our clients.

The Aviation Engineering Technical Practice Leader for the Americas will report to the Americas Aviation Lead and play a pivotal role in driving the growth of our aviation engineering practice. This position is ideal for individuals who are highly motivated to lead and enhance a thriving engineering practice, possessing robust connections within the commercial airport sector. The role provides an excellent opportunity for development and collaboration with clients, federal, state, and municipal officials, industry associations, and technical leaders in a dynamic environment characterized by support and flexibility. The leader will work closely with the Global Aviation team and the transportation leadership across the US East and US West Regions.Given the nature of this position, the role offers flexible working arrangements, including remote/virtual options, with travel as required.Core ResponsibilitiesPractice Growth and SalesContribute to the growth, strategy, and sales of AECOM’s services in the Aviation sector, particularly by collaborating with Regional Aviation Market Sector Leads, the Global Aviation team, and Regional Aviation Division Managers. Collaborate with other business lines and market sector leaders to ensure strategic business growth and support aviation capture managers in securing and delivering significant engineering projects.Build and maintain strong relationships with clients, teaming partners, industry groups, and stakeholders in the aviation sector, acting as an ambassador for AECOM. Utilize technical expertise to aid in the creation of capture plans that align with business development strategies and technical capabilities.Additional Responsibilities Include:Engagement in national collaboration with Aviation Planning, B+P, Construction Management, and across various business lines for aviation civil engineering services.Development and implementation of national strategies for aviation civil engineering projects that are consistent with organizational goals, industry trends, and regulatory frameworks.Structuring technical delivery teams with the necessary skills for effective project execution.Identification and recruitment of key industry talent based on market strategies.Enhancement of existing strategies to promote organizational growth across the Americas aviation market.Advising leadership on resource capabilities that facilitate market growth and geographic expansion.Identifying resource gaps that may impede growth.

At WHOOP, we are dedicated to revolutionizing human performance and extending healthspan. Our mission is to empower individuals to elevate their performance through a profound understanding of their bodies and lifestyles.We are seeking a seasoned Staff Embedded Engineer to become a vital part of our Software Organization within the Embedded Engineering team. In this pivotal role, you will lead technical initiatives across firmware platforms and spearhead multi-quarter, cross-functional projects that are essential to WHOOP’s hardware and software strategy.The Embedded team focuses on developing and deploying robust, accurate, and energy-efficient firmware platforms for all WHOOP devices created in-house, ensuring continuous 24/7 connectivity and seamless interaction with our mobile applications across various product generations.As a Staff Embedded Engineer at WHOOP, you will play a crucial role at the intersection of hardware and software, facilitating the integration of the physical and digital realms. You will guide the technical direction, align teams, and develop sustainable firmware systems that power WHOOP's innovative products.

Join the prestigious Harvard Business School Foundry as a Technical Lead, specializing in Artificial Intelligence and Engineering. In this pivotal role, you will spearhead innovative AI initiatives, guiding a talented team of engineers and researchers. Your expertise will drive the development of cutting-edge solutions that enhance educational experiences and operational efficiency.As a Technical Lead, you will collaborate with cross-functional teams, leveraging your leadership skills to foster a culture of innovation and excellence. Your deep understanding of AI technologies and engineering principles will be instrumental in shaping the future of business education.

Air Space Intelligence (ASI) develops technology that improves decision-making across aviation, defense, energy, and critical infrastructure. With support from investors such as Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI creates tools that turn lengthy analysis into rapid, actionable insights. The company aims to raise the bar for operational decision support in complex industries. The Civil Aviation team works to modernize the United States air traffic control system. Their mission centers on safely managing tens of thousands of flights each day in a demanding, safety-critical environment. The team builds advanced trajectory prediction and decision-support systems and prepares national airspace for new technologies, including commercial space operations and advanced air mobility. Every project emphasizes precision, resilience, and reliability to support both safety and efficiency. Role overview The Technical Lead - Cloud Platform Engineer guides the architecture, reliability, and ongoing development of a cloud platform that underpins mission-critical aviation systems. This position combines hands-on engineering with team leadership, managing a small group while building and operating globally scalable infrastructure. The platform is designed for continuous delivery and aims for around 99.99% availability in a 24/7 operational environment. What you will do Define and guide the architecture of the cloud platform Set best practices for infrastructure-as-code, Kubernetes-based systems, deployment pipelines, and production operations Own reliability end-to-end, including designing for failure, implementing observability (metrics, logging, tracing), and leading incident response and postmortems Lead and develop a small engineering team, setting direction, establishing standards, and building systems that promote autonomy and a culture of reliability Requirements Extensive experience building and operating highly reliable cloud platforms with approximately 99.99% uptime Strong expertise with AWS, including multi-region and highly available architectures Proficiency in Kubernetes and related technologies Location This role is based in Boston, US.

Join DigitalOcean as a Staff Technical Program Manager in our Cloud Capacity and Engineering Operations team. In this pivotal role, you will oversee program management initiatives that drive efficiency, scalability, and innovation within our cloud infrastructure. Collaborating closely with engineering and operational teams, you will ensure the successful execution of projects that enhance our cloud services and capacity management.

Are you ready to be part of the future of engineering?Simpson Gumpertz & Heger (SGH) is a national engineering firm dedicated to providing comprehensive solutions for our clients' most intricate challenges. We utilize our extensive experience, technical proficiency, and industry insights in structures and building enclosures, advanced analysis, performance and code consulting, as well as applied science and research to deliver exceptional results. With 800 professionals across the nation, SGH is continuously redefining the boundaries of what is achievable.What sets SGH apart?Here, growth is fostered through curiosity and exploration. Each member of the SGH team acts as both a learner and a mentor, united in the goal of elevating our knowledge, our teams, and our field. Together, we are cultivating a culture that is always striving for improvement and innovation.Reasons to join SGH:Our Work: Clients rely on us for clarity and outstanding solutions to their most complex projects.Our People: We are innovative thinkers and supportive teammates, dedicated to continuous learning and professional development.Our Commitment: We uphold integrity and actively contribute to our professions and communities.Our Offerings: We provide a comprehensive compensation and benefits package that includes both company-paid and voluntary programs aimed at promoting healthy lifestyles, strong relationships, and future success.Position Details:This opportunity is exclusively available for students participating in the ACE Mentorship program. ACE interns will collaborate with building enclosure engineers, engage in live projects, and visit local construction sites periodically. All eligible students will be invited to apply through our online recruitment platform.Eligibility: Open to graduating and rising seniors only.Location: Post Office Square (all work is conducted in-person).Schedule: 4 weeks total starting after July 20th, 20 hours per week. Exact start and end dates are flexible to accommodate student schedules.

At WHOOP, we are dedicated to transforming human performance and enhancing healthspan. Our innovative platform empowers members to elevate their performance by gaining deeper insights into their bodies and daily routines. As a Senior Technical Recruiter, you will be instrumental in expanding our high-caliber technical teams across engineering, data science, and product management. Collaborating closely with technical leadership, you will craft and execute strategies for talent acquisition, oversee the full-cycle recruitment process for specialized roles, and contribute to building a mission-driven, excellence-oriented team that is passionate about our vision.

About Air Space Intelligence Air Space Intelligence (ASI) builds technology for decision-making in aviation, defense, energy, and other key sectors. Backed by investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers tools that turn days of analysis into seconds of insight. The team is focused on pushing the boundaries of operational decision support. Role Overview: Senior Technical Recruiter (Boston, US) This senior recruiting role calls for someone who combines operational rigor with creative sourcing. The Senior Technical Recruiter will own the full recruitment process for ASI’s US team. Responsibilities include designing recruiting systems, building pipelines, and ensuring a strong candidate experience. The position requires both strategic planning and hands-on execution. What You Will Do Develop job descriptions and structured interview scorecards tailored to technical roles. Lead all stages of recruiting: sourcing, outreach, scheduling, interviews, and offer negotiation. Build and maintain a pipeline of technical talent using referrals, targeted outreach, events, and talent platforms. Partner with hiring managers and executives to align recruiting efforts with business needs, focusing on quality and fairness. Act as the main point of contact for candidates, providing clear updates and guiding them through each step from introduction to offer. Track and analyze recruiting metrics to assess effectiveness and inform future hiring strategies. Requirements At least 4 years of experience in technical recruiting, especially for engineering and software roles. Experience in defense, aerospace, or related industries is preferred. Strong technical understanding to assess candidate qualifications and fit.

Join AECOM as a Water Treatment Technical Leader and play a pivotal role in overseeing innovative water treatment projects. You will leverage your expertise to guide teams, develop strategies, and ensure compliance with environmental regulations. This is an exciting opportunity to impact sustainable water management practices.

As a Technical Recruiter at sevenai, you will lead the complete recruitment process for pivotal Software, Machine Learning, and Security Engineering positions. Your role transcends mere hiring; you will become an essential partner to our R&D leadership, enhancing the quality of talent and ensuring we attract outstanding performers who excel in dynamic startup settings.This position is perfectly suited for an individual who has a track record of recruiting in fast-paced environments where high performance is expected, talent density is crucial, and speed is of the essence, all while maintaining the highest standards of quality.

Join Our Team as a Mechanical Technical Manager IAre you an experienced mechanical engineer with over 20 years in the MEP Engineering sector? If you're seeking a flexible part-time role to share your expertise with future engineers, we have an exceptional opportunity for you.As a global leader in consulting, engineering, and commissioning services, Syska Hennessy Group specializes in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning.In this role, you will be responsible for updating mechanical content for our Knowledge Den and Syska’s technical standards and specifications, contributing significantly to our innovative team.Our dynamic work environment fosters career growth through a supportive culture, diverse workforce, competitive compensation, flexible work schedules, and engaging social events.

About Formlabs: Are you ready to revolutionize the way the world creates? At Formlabs, we are at the forefront of enabling innovative design and manufacturing. Our advanced 3D printing technology empowers over 50,000 leading companies globally, including giants like Apple, Google, Tesla, New Balance, and NASA. We are dedicated to helping individuals and organizations bring their visions to life, from groundbreaking products to essential medical devices. We are a dynamic team of builders, engineers, and innovators committed to transforming the fabrication landscape. If you’re eager to influence the future of manufacturing, we invite you to join us in this exciting journey. Your Impact: As a Technical Lead, you will be instrumental in shaping our products' excellence. Your role will encompass overseeing system-level decisions and diving deep into the intricacies of each subsystem, addressing technical challenges while influencing product design. You will serve as the primary technical authority responsible for the successful design and delivery of our products. What You’ll Do: Collaborate with the Product Team to establish ambitious yet achievable product performance goals, leveraging your technical expertise. Lead the architectural decisions across various engineering domains (mechanical, optical, electrical, etc.), while pinpointing technological risks and developing a resilient system architecture. Champion the delivery of exceptional products, ensuring overall performance aligns with our high standards. Work alongside domain experts to delineate subsystem requirements and interfaces effectively. Guide team members through technical implementations, framing problems in terms of customer value and fostering data-driven design decisions. Identify program risks and steer team efforts toward the most critical tasks. About You: You have proven experience leading the technical development of complex electro-mechanical products. Familiar with a diverse range of technologies, including mechanical, electrical, thermal, optical, material science, motion control, and embedded systems. Demonstrated success throughout the entire product lifecycle, from concept development to high-volume manufacturing. Adaptable to a culture of constructive debate and collaboration.

Suno is building a platform that opens up music creation to everyone, from first-time songwriters to Grammy-winning artists. The team aims high, works quickly, and values both creativity and quality. Backed by Menlo Ventures, Lightspeed Venture Partners, Matrix Partners, and NVentures (NVIDIA’s venture arm), Suno is growing fast and shaping new ways for millions to make music. Role overview This Senior Technical Recruiter role is a new addition to Suno’s recruiting team, created to support the company’s next phase of growth. The recruiter will focus on building out engineering teams as Suno expands its AI-driven music platform. What you will do Work closely with hiring managers and technical teams to understand their needs Design and execute search strategies to find candidates who will thrive in Suno’s collaborative, creative culture Help improve recruiting processes and strengthen Suno’s employer brand Play a key part in scaling the team during a pivotal expansion phase Listen to the song we created about this role

Role Overview On Running is hiring a Lead Technical Representative based in Boston. This position plays a key role in shaping the growth and delivery of grassroots education and experiential programs across the Boston area. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team. This role combines project management with direct coaching, guiding a team of Representatives to provide strong service to wholesale partners and foster brand loyalty in local communities. The position ensures On's premium standards are reflected in every training, trial, and retail interaction. Main Responsibilities Lead and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing professional development to drive high performance. Coach team members to deepen technical expertise, strengthen relationship-building, and support their career growth within Brand Experience. Deliver dealer training programs such as Oniversity and Key Account Summits, maintaining brand consistency and quality across all regional activities. Serve as a strategic contact for key national accounts, providing tailored education and integrated marketing support. Use analytical tools (Salesforce, ThirdChannel, Asana) to track team metrics, assess risks, and offer data-based recommendations. Work closely with Sales, Marketing, Trade, and Operations teams to align grassroots initiatives with larger campaigns and business goals. Develop creative ways to engage retailers and consumers, rethinking traditional technical representative programs to deliver memorable experiences. Oversee complex regional projects and budgets, ensuring resources are used effectively to increase product trials and community engagement.

Join CGS Federal as a Senior Technical Writer, where your expertise will be pivotal in supporting a significant initiative for a Federal agency.As a full-time, experienced member of our Technology Support Department, you will engage with diverse projects in the IT sector, drafting and developing comprehensive technical documentation.At CGS, we unite talented, innovative individuals to tackle the government's most pressing challenges using advanced technology. We value collaboration and proactive problem-solving, providing a supportive environment where our employees can thrive and grow professionally.

Join Contentful as a Senior Technical Enablement Architect where you will play a pivotal role in empowering teams to harness the full potential of our platform. You will work closely with cross-functional teams to design and implement strategies that drive technical enablement and support customer success. This is an opportunity for you to leverage your expertise in technology and architecture to enhance our clients' experiences.

At RelayFi, we empower self-made entrepreneurs with a cutting-edge digital banking platform that transforms financial management into a source of clarity, confidence, and control. Our mission is to eliminate financial uncertainty, providing business owners with the insights they need to convert hard work into enduring success.We are seeking a Senior Technical Writer to join our dynamic Product Marketing team. In this role, you will collaborate closely with marketing, product development, and design to curate the in-product voice, ensuring that the customer experience is both clear and consistent, in line with our core messaging and positioning. Your contributions will have a direct impact on how customers perceive, adopt, and derive value from RelayFi’s innovative products.This position is perfect for a strategic, customer-focused technical writer who thrives on making a meaningful impact. You will work intimately with Product Design to refine in-product experiences, partner with Product Marketing to translate value propositions into user-friendly language, and engage directly with customers to ensure our product resonates with their needs. Your primary objective will be to streamline onboarding, enhance user engagement, and foster product utilization through exceptional communication.Initially, you will conduct an audit and refine existing copy across our product offerings, establishing a cohesive, scalable voice for RelayFi's in-product communications. Over time, you will formulate standards, frameworks, and processes that elevate clarity, promote adoption, and facilitate multi-product growth.Applicants must reside in the Greater Boston Area.