Dotmatics Technical and Implementation Consultant

Join our team as a Dotmatics Technical and Implementation Consultant, where you will act as the primary technical authority for Dotmatics implementations within our Boston office. This hands-on role emphasizes execution and collaboration, as you will work closely with an offshore project lead while independently managing technical tasks assigned by offshore teams. Your expertise will help translate intricate scientific and business requirements into scalable solutions, ensuring high-quality implementations that cater to our operational needs during EST time zones. While you will not be the project lead, your role is crucial in maintaining solution quality, making technical decisions, and fostering stakeholder confidence.Key Responsibilities:Leverage extensive hands-on experience in Dotmatics configuration, customization, and troubleshooting acquired through reverse engineering and practical implementation.Demonstrate strong backend and database proficiency, including:Writing and optimizing complex SQL queries.Developing and maintaining advanced PL/SQL procedures.Design and review database structures, focusing on:Table design and normalization.Entity-Relationship Diagrams (ERDs), primary keys, and foreign key relationships.Making informed data-modeling decisions that align with functional and performance needs.Translate business and scientific requirements into technically sound and scalable solutions.Review and validate technical implementations to ensure adherence to best practices and long-term maintainability.Act as an onsite technical authority for Dotmatics-related design and implementation decisions, as well as for EST timezone incidents, supporting the run team lead.Take initiative to independently tackle tasks based on project needs without reliance on knowledge transfers.Interpersonal & Collaboration Skills:Engage closely with the offshore lead to ensure alignment on technical design, scope, and delivery expectations.Provide technical guidance and clarification to offshore team members to facilitate effective execution.Collaborate with Scientific Business Analysts (SBAs), internal teams, and customer stakeholders to refine and validate requirements.Support customer discussions from a technical and solution-oriented perspective, while recognizing that the offshore lead is responsible for overall customer communication and project delivery.Soft Skills & Professional Approach:Adopt a strong problem-solving mindset focused on identifying the appropriate solutions rather than implementing requirements blindly.Challenge internal and external assumptions to ensure high-quality outcomes.Exhibit clear, concise, and confident communication skills, both written and verbal.Capable of explaining complex technical concepts to non-technical stakeholders.Demonstrate a high sense of responsibility and professionalism.

Role overview The Technical Implementation Consultant at Appian in Boston, Massachusetts, plays a key role in guiding clients through digital transformation projects. Working within the Customer Success team, this position focuses on building custom solutions using the Appian platform. The team emphasizes high standards and aims for tangible results in every engagement. What you will do Design, develop, and implement software solutions for clients following the sales process, using Appian’s platform. Lead projects through all stages, including requirements gathering, architecture design, feature development, and delivery. Work in an agile setting, learning client business processes and technical needs quickly. Launch new relational data models and develop APIs to integrate systems. Use Appian’s AI tools to solve practical challenges, such as retrieval-augmented generation, agentic workflows, prompt engineering, and generative models. Collaborate with both technical and business stakeholders at client organizations throughout the software development life cycle. Help clients build their own process applications, enabling them to drive innovation independently. Growth and support Appian supports the development of consulting skills and offers the chance to work on AI-driven digital transformation initiatives. The Customer Success team values knowledge sharing and close collaboration to meet ambitious project goals.

Insurance plays a crucial role during the most challenging times in people's lives. Hi Marley is dedicated to revolutionizing communication within the P&C industry, making these pivotal moments more efficient, accessible, and compassionate for both insurers and their clients. We develop AI-driven software that keeps all parties in the claims process informed and interconnected. If you share our belief that insurance can blend operational excellence with a human touch, we would love to connect with you.An exciting opportunity awaits for an experienced insurance professional to join our Implementation Team as a Principal Implementation Consultant. In this role, you will be integral to our customer and partner implementation initiatives and due diligence processes. Reporting directly to the Director of Implementation, you will serve as a trusted advisor, responsible for establishing and applying best practices, ensuring delivery excellence, and fostering cross-functional collaboration.As a vital member of the Implementation Team, you will lead significant implementations with premier insurance carriers, collaborating closely with Customer Success, Product Management, Engineering, and Sales. Our commitment to teamwork and shared enthusiasm is a cornerstone of our culture, which is why this position requires you to join us in our Boston office for two days each week.

Join Maven AGI as a Technical Implementation Manager - Pre Sales and be the operational and technical backbone for our most complex and high-stakes customer pilots.Key Responsibilities:Lead execution from start to finish on strategic pilots. This role is about ownership, not just coordination. You will meticulously track every item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), anticipate blockers, and drive resolutions proactively. Your tickets will be clear and well-organized.Deep understanding of the platform. You will possess enough technical knowledge to not only contribute but also to troubleshoot issues, debug integrations, and communicate effectively with engineers to resolve problems quickly.Act as a liaison between customers and engineering teams. You will facilitate working sessions with customers, producing clear and actionable documentation. Your meeting notes and tickets will be invaluable to engineers, ensuring that customer needs are accurately framed and communicated.Conduct thorough testing prior to go-live. You will lead testing efforts, documenting issues and their resolutions, and ensuring all edge cases are accounted for, even if it means working late hours before a launch.Manage operational processes. You will oversee daily standups, go-live checklists, readiness reviews, and metrics readouts, ensuring our complex, multi-team pilots run smoothly.Ideal Candidate:Highly organized and proactive.Technically credible without needing to be an engineer.Comfortable collaborating with both enterprise stakeholders and product engineers.Self-motivated and driven to resolve issues independently.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

About KnoxKnox operates the largest Federal managed cloud, dedicated to building and maintaining secure cloud and AI environments that support the most crucial missions of the U.S. government—ranging from national security and public safety to essential public services. Our clients trust Knox to deploy production systems that adhere to the highest standards of security, reliability, and compliance.Working at Knox is impactful and driven by purpose. The challenges we tackle are significant, the expectations are high, and the outcomes are evident. Here, speed, precision, and trust are paramount—because the environments we secure cannot afford to fail. Your contributions will be visible, your expertise will be relied upon, and the impact of your work will be immediate and measurable. We operate at a federal scale, protecting some of the most sensitive government environments in the country, ensuring that the systems we build perform flawlessly.The RoleAs a Technical Implementation Manager at Knox, you will be pivotal in onboarding and operationalizing clients within Knox’s FedRAMP-authorized Federal cloud environment. This role is designed for professionals with extensive experience in guiding customers through compliance-driven deployments, particularly in relation to FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments. You will lead customers through the complete onboarding lifecycle—from kickoff to production go-live—ensuring their environments fulfill FedRAMP security, operational, and reliability standards. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, fostering clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.Key ResponsibilitiesOversee the entire customer onboarding lifecycle for Federal clients, from professional services kickoff through production go-live and transition to steady-state operations.Lead FedRAMP-aligned onboarding engagements, ensuring client environments meet security, compliance, monitoring, incident response, and operational readiness requirements.Act as the primary coordinator among Engineering, SRE, NOC, SOC, Security, and Compliance teams during the customer onboarding process.Facilitate onboarding meetings with a clear, compliance-focused agenda, ensuring alignment, decision-making, and accountability.Manage detailed, multi-workstream project plans covering all aspects of the onboarding process.

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to expediting the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies ever, we achieved over $2 billion in revenue last fiscal year, with promising growth prospects ahead.At Veeva, our core values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just a public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we prioritize your flexibility, allowing you to work from home or in the office—whichever environment helps you thrive.Join us in transforming the life sciences industry, as we strive to positively impact our customers, employees, and communities.

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS organizations in history, we achieved over $2 billion in revenue last fiscal year and are poised for continued growth.Our core values are foundational to our success: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), which legally obligates us to balance the interests of our customers, employees, society, and investors.At Veeva, we embrace flexibility with our Work Anywhere policy, allowing you to choose to work from home or in the office in a way that best supports your productivity.Join us in transforming the life sciences sector, as we strive to make a meaningful impact on our customers, employees, and communities.Position OverviewWe are seeking proactive leaders with expertise in consulting and system implementation who are passionate about assisting clients in enhancing their regulatory data and document management processes.Our RIM suite is the exclusive integrated software solution that offers comprehensive regulatory information management (RIM) capabilities, encompassing data and document management, submission publishing, and archival on a unified cloud-based platform.As a vital member of our Professional Services team, you will assess our clients’ global regulatory requirements, convert those needs into tailored solution designs, and configure our cloud-based platform for effective management of regulatory information enterprise-wide.This role is available remotely within the United States, with a preference for candidates in the Eastern or Central Time Zones. If you are located near an airport and can meet travel requirements, you can work from any location. We encourage qualified candidates based in the U.S. to apply.

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly expanding SaaS companies in history, we achieved over $2B in revenue last fiscal year, with promising growth opportunities ahead.Our core values are deeply embedded in our culture: Do the Right Thing, Customer Success, Employee Success, and Speed. Not just any public company, we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you with the flexibility to choose your work environment—be it from home or in the office—so you can excel in your preferred setting.Join us in transforming the life sciences industry, and contribute to making a meaningful impact on our customers, employees, and communities.The RoleIn your role as a Senior Technical Consultant, you will play a pivotal part in the Veeva Systems Professional Services team. You will deliver consulting services and technical architecture design for project teams implementing Veeva Vault R&D applications and Vault Platform cloud solutions tailored for life sciences companies.As a key contributor to our Professional Services team, you will lead customer implementations by providing expertise in solution architecture design, technical integration, and best practices related to the Vault Platform. You will serve as a customer advocate, collaborating closely with various Veeva teams (Services, Product, Sales, Strategy) to ensure ongoing customer success.This is a full-time, remote position with Veeva. We encourage qualified applicants based in the U.S. and Canada who are near an airport and can meet travel requirements to apply.

Veeva Systems is at the forefront of creating a transformative cloud platform tailored for the Life Sciences industry, enabling organizations to operate more efficiently and cohesively. To discover more about our innovative products, vision, and values, as well as our commitment as a public benefit corporation, please visit our website.Our Veeva Services team is dedicated to ensuring our customers' success with our products. We collaborate closely with clients to facilitate the implementation, utilization, and innovation of our technology. As a unique blend of a services firm and product company, we leverage our profound product and industry expertise to help clients reach their objectives. Our singular focus is on customer success.We believe that exceptional service stems from exceptional people; thus, we consider our employees our most valuable asset. We are always on the lookout for talented individuals who are passionate about technology and adept at solving complex problems to join our team.* We are currently hiring for a start date in July 2026.* Candidates are encouraged to apply to only one Generation Veeva Program. The Technical Services Role We are seeking recent university graduates to cultivate the next wave of technical consultants through our Consultant Development Program. In the role of Associate Technical Consultant, you will engage with customers in a position that emphasizes integration, custom development, DevOps, Veeva AI, and data migration. We are committed to pushing high-potential individuals towards achieving excellence. Our program is meticulously designed to provide a stimulating environment where you are expected to learn rapidly, contribute effectively, and be entrusted with significant responsibilities from the outset.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join Arcadia as an Implementation Manager and play a pivotal role in driving the successful deployment of our innovative solutions. You will work collaboratively with cross-functional teams to ensure that our clients receive top-tier service and support during the implementation process. This position offers a unique opportunity to leverage your project management skills in a fast-paced environment while contributing to the growth of our organization.

Are you eager to join a global leader in the language services and technology sector? Do you have a passion for aiding international brands and organizations in finding and implementing solutions that enhance their ability to communicate, operate, and market their products and services efficiently? If you thrive in a dynamic, integrity-driven, entrepreneurial, and innovative environment, we want to hear from you!At TransPerfect, our vision is to establish ourselves as the world's foremost provider of global language and business solutions. We aim to achieve this by upholding our core values of passion, dedication, and innovation, thus empowering our clients to enhance their operations and accomplish their business objectives on a global scale. Our extensive service offerings range from business support, including interpretation, multicultural and digital marketing, SEO, and website globalization, to multimedia services, video production, e-learning solutions, and legal support. All our services are complemented by cutting-edge software platforms designed to optimize business processes.But enough about us – let’s talk about you! We value individuals who are ready to roll up their sleeves and dive in. We provide a robust career growth path alongside comprehensive training in our services, technology solutions, and workflows. Therefore, key skills we seek include effective communication, relationship-building prowess, the ability to maintain composure under pressure, and a strong sense of ownership over your role, particularly in ensuring the success of your clients and their businesses.

We are seeking a dynamic and detail-oriented Implementation Manager to join our team at Benchling in Boston, MA. In this pivotal role, you will be responsible for overseeing the execution of implementation projects, ensuring they are completed on time and within scope. You will collaborate closely with clients and internal teams to drive successful adoption of our platform, providing exceptional support and guidance throughout the process.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry, enabling companies to deliver therapies to patients more swiftly. As a trailblazer in the industry cloud space and one of the fastest-growing SaaS firms globally, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities on the horizon.Veeva's core values encompass: Integrity, Customer and Employee Success, and Agility. We are not just a public corporation; we made history by becoming a public benefit corporation (PBC) in 2021, committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower our team members with the flexibility to work remotely or in-office, fostering an environment where you can thrive.Be part of our mission to transform the life sciences sector and make a meaningful impact on our customers, employees, and communities.The RoleAre you an innovative front-end developer eager to grow within a dynamic company? Do you possess a strong passion for developing high-quality code and enjoy discussing your work? Would you like a position that combines hands-on software development with the flexibility of a consulting role?If this resonates with you, we would love to connect!Our Technical Services Team is expanding to support our growing customer base. Vault CRM, the leading cloud-based CRM platform for the life sciences industry, is built on the Veeva Vault platform. As a Technical Architect, you will craft unique user experiences utilizing CRM X-Pages. Join us and grow your career in this exciting field.This is a full-time, remote position with Veeva. The role is customer-facing, and there are no location restrictions as long as you are near an airport and can fulfill travel obligations.

Join our dynamic post-sales Customer Success team as an Implementation Engineer at Jellyfish! In this pivotal role, you'll collaborate closely with our Customer Success Managers to guide customers through the integration of Jellyfish into their software engineering practices. Your expertise will ensure that our solutions align seamlessly with their workflows, enhancing their onboarding experience and fostering long-term success with our product. This position is perfect for those passionate about software development and eager to engage with engineering leaders at the forefront of innovation.Key Responsibilities:Engage with new customers to understand their software development methodologies.Recommend optimal ways to incorporate Jellyfish into their processes, including advocating for best practices.Oversee the entire implementation process, from designing onboarding plans to executing product configurations and coordinating with technical resources.Collaborate with Account Executives and Sales Engineers to evaluate customers' priorities for implementation based on insights gained during the sales process.Manage customer interactions throughout the onboarding journey, ensuring effective communication, internal teamwork, and timely resolutions.Conduct initial training sessions for new customers and assist CSMs in developing ongoing training plans.Provide continuous recommendations for implementing new or complex configurations throughout the customer lifecycle.Stay informed about Jellyfish features and updates, and relay important changes to customers through training and enablement sessions.Qualifications to Succeed:Experience in software development processes, particularly with tools like Jira and source control systems such as GitHub.Self-starter with a keen interest in enhancing processes and procedures for continuous improvement.Prior experience in a software company, preferably in a SaaS environment, with comfort in a fast-paced startup setting.Enthusiasm for learning and addressing complex challenges with innovative solutions.

Veeva Systems is at the forefront of the industry cloud, revolutionizing the way life sciences companies deliver therapies to patients more swiftly. As one of the most rapidly expanding SaaS companies in history, we exceeded $2 billion in revenue last fiscal year and are well-positioned for significant future growth.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our business. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to work from home or in the office, allowing you to thrive in an environment that suits you best.Join us in transforming the life sciences industry while making a positive impact on our customers, employees, and communities.The RoleAre you a talented front-end developer eager to join a company where you can grow? Do you have a passion for writing high-quality code and enjoy discussing it? Do you seek a role that combines the hands-on experience of a developer with the flexibility of a consultant?If so, we'd love to hear from you!Our expanding Technical Services Team is dedicated to meeting the needs of our growing customer base. Vault CRM is the leading cloud-based CRM solution utilized by the Life Sciences sector, built on the Veeva Vault platform. As a Technical Consultant, you will create unique user experiences with CRM X-Pages. Come build your career with us.This is a permanent, full-time remote position with Veeva. Travel is required, but there are no specific location restrictions as long as you're near an airport.

At CrossCountry Consulting, we are committed to redefining the advisory landscape. Our firm is built on a foundation of Core Values, fostering a positive environment for both our clients and our team members. We believe that collaboration, enthusiasm, generosity, and perseverance are the keys to our success. Our advisory services encompass accounting and risk management, technology-driven transformations, and strategic transactions, enabling us to partner with clients to address current challenges while providing value for the future.Our dedication to our workforce has garnered us multiple accolades, including recognition as one of Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Discover what makes our culture unique by checking out employee reviews here.By joining our dynamic Accounting Advisory practice, you will become a trusted advisor to a diverse clientele, including multinational public companies and innovative pre-IPO firms. Your expertise and unique insights will enable you to create customized solutions that not only tackle present-day issues but also pave the way for future achievements. With the backing of seasoned leaders and a supportive coaching environment, you will thrive within a collaborative community that encourages contributions beyond traditional client delivery.

The biotechnology industry is revolutionizing our world, impacting everything from the medicines we consume and the crops we cultivate to the materials we wear and the household products we depend on daily. To keep pace with the rapid advancements in science, innovative technology is essential.At Benchling, our mission is to harness the potential of biotechnology. Leading biotech companies leverage Benchling’s R&D Cloud to develop groundbreaking products, accelerating their journey to critical milestones and market readiness. Join us in our endeavor to bring cutting-edge software solutions to the forefront of scientific research.ROLE OVERVIEWBenchling is assembling a top-tier Professional Services team to facilitate implementations for our ever-growing customer base. We are on the lookout for an Implementation Manager who possesses a unique combination of systems validation expertise and customer-facing skills to support our expanding roster of GxP clients within the pharmaceutical and biotech sectors.In this role, you will utilize your project management, communication, and validation skills to guide clients through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams from small biotech startups to the largest biopharmaceuticals globally, gaining insight into their R&D processes and deploying solutions that enhance team collaboration while ensuring compliance with regulatory standards.As an Implementation Manager, you will oversee all facets of customer rollouts, from requirements analysis and solution design to configuration, testing, training, and user onboarding. Your validation knowledge will be instrumental in assisting customers in understanding how to validate Benchling within their quality systems and regulatory frameworks.RESPONSIBILITIESOversee initial rollouts for new Benchling clients as well as expansion projects for new teams or processes at existing clients, particularly focusing on GxP and regulated environments.Ensure successful implementations from project kickoff to go-live, leveraging robust project management abilities, validation expertise, and comprehensive product knowledge.Develop and execute detailed project plans, manage project activities, and collaborate with team members to deliver project outcomes on time and within budget.Act as the GxP subject matter expert during GxP implementations, guiding clients on validation strategies, risk-based approaches, and regulatory best practices for integrating Benchling into their quality systems.

Appian is hiring a Senior Technical Consultant to join the Customer Success team in Boston, Massachusetts. This position focuses on partnering with clients after the sale to deliver tailored software solutions using the Appian platform. The team works on digital transformation projects, helping organizations sharpen their competitive edge through custom applications and AI-powered tools. Key responsibilities Work directly with commercial clients to understand their business processes and technical requirements. Lead projects through every phase: definition, design, development, and implementation of custom software and AI solutions. Create and launch relational data models, and develop APIs to support system integrations. Collaborate in an agile setting with both client technical teams and business stakeholders. Explore and implement AI use cases, including integrating Appian’s AI features such as retrieval augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Enable clients to build and maintain their own process applications on the Appian platform. Working at Appian The Customer Success team values high standards, teamwork, and delivering strong business outcomes quickly. Team members support each other and their clients throughout challenging and ambitious projects, aiming for excellence in every engagement.