Customer Success Manager

Have you ever thought about the most remarkable customer journey you've encountered? Or perhaps the least satisfying one? What makes the difference in these experiences? At CM.com, we believe that businesses can enhance engagement, swiftly resolve issues, and enrich customer experiences not just during a single interaction, but throughout the entire journey.“The entire customer journey. One platform.”In today's digital landscape, customers seamlessly transition across various channels, platforms, applications, and physical spaces. Our mission is straightforward yet bold: to empower growing businesses to serve, sell, and engage through a single, Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI agents, enabling companies globally to accelerate growth collectively.Our offerings are fully integrated within our unique organizational structure, consisting of four business units: Connect, Pay, Live, and Engage.We are currently seeking a Customer Success Manager to join our Engage team. In this pivotal role, you will contribute significantly to the success of our key clients!What You Will DoAs we strive to build an unparalleled Global AI-Powered Customer Engagement Platform, our goal is to facilitate businesses in connecting with customers, automating workflows, and managing every interaction via a reliable and user-friendly platform by 2026.As a Customer Success Manager in the Engage team, you will play an instrumental role in steering clients through their transformation to AI-driven business models. Your responsibilities will include nurturing relationships, ensuring outstanding service delivery, and acting as a trusted advisor to help clients maximize the benefits of CM.com’s AI-powered solutions in achieving their strategic objectives. Your expertise in our AI products will enable clients to fully harness their transformation journey.You will be the primary expert for CM.com’s AI Marketing Cloud, AI Customer Service Cloud, Conversational AI Cloud, and HALO (Agentic AI) solutions. These innovative tools empower businesses to enhance their marketing, customer service, and conversational AI strategies, driving tangible results. Your mission is to ensure these solutions are effectively implemented, function seamlessly, and yield significant outcomes for our clients.

Role Overview Clickables is looking for a Senior Customer Success Manager to join our online marketing scale-up in Breda, Noord-Brabant. This role centers on building strong client relationships, understanding client needs, and spotting opportunities for growth. The Senior Customer Success Manager plays a key part in reducing churn, improving our Net Promoter Score, and helping expand partnerships. Alongside day-to-day client work, this person brings ideas to help us work smarter, more personally, and at scale. What You Will Do Manage a personal portfolio of clients, aiming for high satisfaction and advocacy. Spot early signs of client dissatisfaction and act quickly to address issues. Run regular check-ins, optimization sessions, and evaluations with clients. Gather feedback (including NPS), and turn insights into real improvements. Identify upsell opportunities and support strong client retention. Help improve our processes and join projects that drive those improvements. Who We’re Looking For At least 4 years of experience in a similar customer success or account management role. A commercial mindset with a knack for spotting business opportunities. Enjoys interacting with clients and finding ways to make operations more efficient. Forward-thinking, able to keep oversight, and motivated to improve the customer journey. Strong intuition for client needs, sometimes even before they voice them. Clear communicator, quick to adapt, and works well in a team. Experience in a scale-up, sales, or customer service environment is a plus. What We Offer Competitive salary based on experience. Flexible hours and hybrid working options. Workplace in Breda with an inspiring team. Travel expense reimbursement and 8% holiday pay. Regular team outings and activities. Ready to help clients achieve even more? We look forward to hearing from you.

As the Assistant Branch Manager, you have a keen understanding of how to create a delightful experience for both customers and team members. Your enthusiasm and dedication ensure that both groups are satisfied, which ultimately leads to your own happiness. You will be instrumental in providing an exceptional customer experience, fostering teamwork, and maintaining a commercially attractive store presentation.A Day in the Life of an Assistant Branch ManagerIt's Monday morning, just before 9:00 AM. This week, the Branch Manager is on vacation, and you're taking charge. You open the store and discuss the day's tasks and roles with your colleagues. Who will restock the shelves, who will manage the cash register, and are there any promotions to highlight this week? The first customer arrives, and you assist them with a friendly chat. Suddenly, the bell rings; the week's first delivery has arrived. Time to roll up your sleeves and receive the shipment in the stockroom. It's a busy time; the shelves need restocking, and it looks like this week's promotion is a hit! Oh no, someone just dropped a bottle of Dasty. No worries, a bucket of water and a mop will handle that in no time! Before you know it, the day has flown by. You close the store and ensure everything is tidy for tomorrow. There’s always plenty to do in a store, from managing the stockroom and organizing shelves to preparing promotions and engaging with customers.

Have you ever experienced a customer journey that left a lasting impression—both good and bad? What drives that experience? How can businesses ensure engagement, solve challenges, and enhance your life across every interaction?“One platform for the entire customer journey.”Customers seamlessly transition between channels, platforms, applications, and physical locations. Our mission is clear and ambitious: to empower growing businesses to serve, sell, interact, and engage through a single Global AI-Powered Customer Engagement Platform. By connecting conversations, customer data, and payments with AI agents, we help businesses accelerate growth together.Our services are fully integrated within our unique business structure, comprising four divisions: Connect, Pay, Live, and Engage.We are currently seeking a Product Manager to spearhead the product strategy for our Marketing suite, known as the Marketing Cloud.Key ResponsibilitiesWe are on a mission to build the ultimate Global AI-Powered Customer Engagement Platform that enables businesses to connect with customers, automate processes, and manage all interactions via a reliable and user-friendly interface by 2026.The CM.com Marketing Cloud empowers businesses to develop hyper-personalized marketing campaigns that engage consumers at the optimal time with the right message on the right channel.As a Product Manager, your goal will be to advance the evolution of our Marketing product suite, ensuring it aligns with the needs of modern marketing teams and remains at the forefront with innovative, user-centric solutions.You will lead and collaborate directly with three specialized product teams:The CDP Team focuses on gathering, unifying, and leveraging customer data.The Inspire Team develops real-time AI personalization features.The Campaigns & Pages Team creates tools for designing and automating email campaigns and landing pages.

Have you ever experienced a customer journey that left a lasting impression, good or bad? Businesses strive to enhance your engagement by resolving your issues and enriching your interactions at every touchpoint. At CM.com, we aim to transform every customer journey into a memorable experience.The entire customer journey. One platform.In a world where customers navigate seamlessly across channels, platforms, apps, and physical locations, our mission is clear: Empower growing businesses to connect, sell, interact, and engage through a unified Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI Agents, enabling businesses globally to grow faster and collaboratively.Our services operate within a unique business structure consisting of four core units: Connect, Pay, Live, and Engage.We are currently seeking a Backend Developer to join our Customer Data Platform product team!What You Will DoOur goal is to build the ultimate Global AI-Powered Customer Engagement Platform that allows businesses to connect with their customers, automate workflows, and manage every interaction through one reliable, user-friendly interface. This is our vision for 2026.In your first year, you will:Take ownership of a crucial component within CM.com’s product ecosystem. The Customer Data Platform (CDP) is essential for managing customer data, allowing clients to effectively store, structure, and utilize their data. It underpins key CM.com solutions such as marketing software, customer service tools, and AI platforms like HALO, making it vital for many high-profile clients. Your contributions will significantly influence how businesses harness data to craft personalized, data-driven experiences. Your responsibilities will include:Designing and implementing new features.Building and optimizing data pipelines for complex customer data.Ensuring scalability, reliability, and high performance.Collaborate closely with a cross-functional Scrum team comprising five developers, a Product Owner, and a UX Designer, where you will have impactful participation in...

Are you a strategic thinker with a passion for client outcomes and the creation of winning marketing strategies? Do you want to play a key role in the success of our major clients while elevating our growth ambitions? If you thrive in a dynamic, results-driven environment where you have the freedom to leverage your expertise, we want to hear from you!As an Online Marketing Account Strategist at Fingerspitz, you will be primarily responsible for devising and implementing strategies for our key clients. Your main objective is to achieve and enhance client results. You will be part of the strategy team, collaborating closely with account directors, heads, and other strategists to identify significant business challenges and capitalize on growth opportunities.Your role focuses on achieving client results by determining the appropriate strategies without delving into execution, as you will monitor performance closely. You will proactively anticipate client needs and think of new objectives once previous ones have been achieved. Our goal is to consistently deliver more for our clients, helping them achieve greater success.What Will You Do?Develop and execute strategies through workshops and strategic projects;Conduct in-depth analyses and create detailed growth plans;Engage actively with account directors, heads, and clients to maximize client results;Create strategic annual and quarterly plans and adjust as necessary, focusing on priorities and required actions;Draft and optimize backlogs and strategic roadmaps;Advise on and contribute to new business strategies.Who Are You?You possess strong analytical skills;You hold a completed HBO or WO degree;You have at least 5 years of work experience, preferably on the agency side;You have thorough knowledge of online marketing;You understand (online) marketing strategies;You are committed to achieving desired results collaboratively with the team;You have experience in formulating and executing strategies and guiding clients in critical business decisions.What Are Your Benefits?Well, you’ll enjoy a fun job in an awesome team! Your salary is competitive (3870 - 5050 euros per month based on 40 hours), along with additional perks.

In deze uitdagende rol ben jij verantwoordelijk voor het leiden van projecten gericht op verhardingsonderzoek, advies, inspecties, metingen en het opstellen van meerjarenonderhoudsplannen.Je versterkt onze positie in assetmanagement door het behalen van projectdoelen;Je begeleidt projecten vanaf de initiatie tot aan de oplevering;Je stuurt projectteams aan en waarborgt planning, kwaliteit, veiligheid en kosten;Je adviseert opdrachtgevers over onderhoudsstrategieën, levensduur en bijbehorende risico’s;Je signaleert commerciële kansen en weet deze om te zetten in concrete opdrachten;Je werkt nauw samen met werkvoorbereiders, inspecteurs, operators van meetvoertuigen, adviseurs en andere specialisten.Met jouw ervaring breng je structuur en helderheid in projecten met grote belangen.

Ben jij gepassioneerd over het ondersteunen van zakelijke relaties en het overtreffen van klantverwachtingen? Dan is de rol van Intern Accountmanager Risk bij Howden perfect voor jou! Wat houdt jouw rol in?Als Intern Accountmanager Risk bij Howden krijg je de kans om opgeleid te worden tot het beheren van je eigen klantenportefeuille. Je bent dagelijks bezig met het adviseren en ondersteunen van klanten, waarbij je als eerste aanspreekpunt fungeert en klaarstaat om complexe vragen via telefoon en e-mail te beantwoorden. Je werkt samen met ervaren intern accountmanagers die jou begeleiden en ondersteunen in je professionele groei. Je vormt een team met de (externe) accountmanager en bereidt klantgesprekken voor. Actiepunten uit deze gesprekken worden door jou afgehandeld. Je analyseert risico's, verzamelt informatie en vraagt offertes aan. Met jouw interne kennis ben jij de 'brains' achter de (externe) accountmanager en zorg je ervoor dat klanten de beste service ontvangen. Wil je eens meegaan op klantbezoek? Die mogelijkheid is er ook! Bij Howden staat het opbouwen en behouden van langdurige klantrelaties centraal. Als Intern Accountmanager Risk speel je een cruciale rol in het ontzorgen van onze klanten. Een typische week in deze rol:20% Klantbezoek voorbereiden25% Mail en telefoon beantwoorden15% Offertes opvragen en uitwerken15% Actiepunten bezoekverslagen uitwerken10% Administratie5% Overleg met collega's10% Opleiding en Future Blue Over ons team en de organisatieAls Intern Accountmanager Risk neem je een essentiële rol aan binnen het Accountmanagementteam op onze locatie in Breda.

Join Eurofins as an Analytical Project Manager in Breda, where you'll lead analytical projects, ensuring timely delivery and quality results. This role involves collaborating with cross-functional teams, managing project timelines, and communicating effectively with stakeholders to drive project success.

Store Manager – Breda About the Role State of Art is looking for a Store Manager to lead the Breda location. This position puts you at the center of the store’s daily activity, representing the brand and ensuring each customer enjoys a memorable shopping experience. The Store Manager develops and coaches the team, always looking for ways to improve service and seize commercial opportunities. Success in this role means customers leave satisfied and the team feels motivated and supported. About State of Art State of Art is a family business with deep roots, founded in 1936 in Lichtenvoorde. The company’s headquarters remain in the original letterpress factory. The team includes designers, administrative staff, marketing professionals, and even in-house Porsche specialists. Across all departments, the company values drive, loyalty, and craftsmanship. The culture is down-to-earth, combining ambition with a modest approach, and everyone contributes to building on the foundation set by Albert Westerman Sr. What You Will Do Act as the face of the Breda store and a brand ambassador for State of Art Coach, develop, and motivate the team Identify and act on commercial opportunities Ensure customers receive attentive service and leave satisfied What We Value Ambition and a strong sense of responsibility Ability to lead and inspire a team Commitment to delivering excellent customer experiences Location: Breda, Noord-Brabant, Nederland

About UnlockUnlock is the mobile agency under Handpicked: a collective of digital specialists dedicated to creating impactful apps. We partner with our clients in strategy, design, development, and everything in between. Our multidisciplinary teams thrive on clarity and quality. To fuel Unlock's growth, we are seeking a Digital Project Manager who builds trust, maintains strategic focus, and collaborates with the team to achieve tangible results.What You Will DoAs the Digital Project Manager, you will be the face of Unlock for our clients. You will lead discussions regarding ambitions, translate them into clear goals, and ensure their realization. You will transform new clients into long-lasting partnerships and complex issues into concrete plans.Guide new clients through a smooth onboarding process, capturing goals, KPIs, and success factors;Create realistic project timelines, monitor progress, and keep track of deadlines, ensuring the team is always informed about what needs to be done;Lead and direct the team during execution, establishing clear priorities and tasks, coaching as needed, and intervening promptly during busy periods or bottlenecks;Cultivate and enhance client relationships through regular progress meetings, professional management of expectations, and identifying new opportunities. In summary: you ensure that clients achieve their goals and that Unlock remains the partner they rely on.Who You AreYou have several years of experience in a similar role as a Digital Project Manager, Client Lead, Account Manager Digital, Product Owner, or comparable position;You combine a client- and team-oriented approach: you are invested in both the success of the client and the wellbeing of your team members.You communicate clearly, provide constructive feedback, and maintain oversight.You possess a solution-oriented and proactive attitude, adept at recognizing opportunities for both the client and Unlock. Experience with digital projects (mobile, software, or within a digital agency) is a plus.

Over de rol Wibra zoekt een Branch Manager voor de winkel in Breda. Deze rol vraagt om iemand die moeiteloos meerdere taken beheert en graag collega’s coacht en begeleidt. Klanttevredenheid staat centraal. De Branch Manager denkt in oplossingen en schakelt vlot met het team en de regiomanager. Wibra groeit, en verwacht dat de nieuwe manager meegroeit. Hoe ziet een werkdag eruit? De dag begint vroeg in de winkel: koffie zetten en het team verwelkomen. Gezamenlijk de dagstart bespreken en de taken verdelen. Administratieve werkzaamheden oppakken en een dagplanning maken. Een collega vragen om de winkel snel te controleren voordat de deuren opengaan. Geleverde goederen verwerken en zorgen dat de schappen er verzorgd uitzien. Het team motiveren en zorgen voor een goede planning. Werken aan de ontwikkeling van teamleden, inclusief het voeren van sollicitatiegesprekken. Samen met de rayonmanager verbeterpunten bespreken om de winkelprestaties te verhogen. Locatie Breda, Noord-Brabant, Nederland

Join Our Team as a VvE Manager in BredaEmbrace the challenge of a dynamic role where your organizational skills can shine! Are you eager to work independently and in a hybrid setting? As a VvE Manager, you will have the autonomy to structure your work and contribute to enhancing our services in the Breda region.In this role, you will manage a VvE (Vereniging van Eigenaars), which is essential for the upkeep of shared properties such as apartment complexes in the Netherlands. The VvE is responsible for maintaining the building's exterior and shared amenities like garages and elevators. You will lead annual meetings for the VvE board, primarily held online during the day.Your responsibilities will include preparing and executing action items from meetings, coordinating technical maintenance with the Technical Manager, drafting financial reports, organizing meetings, and addressing inquiries. This role demands a strong focus on relationship management and collaboration.Your Key Responsibilities:Attend and/or chair online meetings.Execute action items from the Owners' Meeting.Coordinate and monitor planned maintenance and address reported issues.Prepare budgets, review annual accounts, and authorize invoices promptly.Proactively contribute to process improvements.

Join BDO Nederland as a Tax Manager and elevate your career within our dynamic Tax & Legal department. We are looking for a skilled professional who can navigate complex tax regulations and provide innovative solutions to our clients. In this role, you will lead a team of tax advisors, oversee client portfolios, and ensure compliance with all relevant tax laws.Your responsibilities will include developing tax strategies, advising clients on tax planning, and managing audits. You will also play a key role in mentoring junior staff, enhancing their skills and knowledge.

About the Department Manager Trainee Role hmgroup in Breda offers a practical start for those interested in management. As a Department Manager Trainee, expect to work closely with experienced leaders, learning daily operations and building the skills needed to guide a team. This position focuses on supporting team performance and helping create a positive experience for customers.

About the Role Position: Technical / IT Project Manager Location: Breda, Noord-Brabant, Netherlands (hybrid: office and home) Contract: Permanent, full-time Salary: €4,250 - €5,400 per month, based on experience, plus company benefits Who We Are Kinly operates as a local employer in Breda, Noord-Brabant, with a close-knit team and local decision-making, while also being part of a global workplace technology group. Our Dutch teams support customers across the region in workplace collaboration, system integration, and managed services. The culture here values hands-on work, personal responsibility, and quick action, free from the slow processes often found in larger multinational organizations. Teams benefit from both local autonomy and access to global expertise. What You Will Do Report directly to the Operations Director/Manager of Projects Organize and execute large, complex technical and IT projects Manage several intricate project programs at the same time Deliver on customer objectives and outcomes, meeting agreed timelines, budgets, and quality standards Continuously improve project management methods to keep pace with technological changes What We Offer Hybrid work setup (home and office) Monthly salary between €4,250 and €5,400, depending on experience Company benefits Work in a team that values local decision-making and accountability Access to global knowledge and resources while focusing on local projects

Are you a natural organizer with a flair for technical insight? Köttermann, the market leader in laboratory design, is seeking a dedicated Project Manager to oversee projects from inception to completion.Your responsibilities will encompass everything from construction aspects to HVAC, electrical systems, and gases. You will ensure that all elements run smoothly while coordinating design projects, maintenance, and deliveries. Collaboration is key, as you will work alongside colleagues globally and with external partners.With your background in mechanical engineering, electrical, or civil engineering, along with your experience in technical project coordination, you will help shape innovative laboratory environments. Proficiency in Dutch and English is essential (German or French is a plus), and you should excel in communication and coordination.At Köttermann, you will enjoy significant responsibility, opportunities for growth, and excellent employment conditions, including a salary ranging from €3,500 to €5,000, a company car, a laptop, and more.Ready for an international adventure in a niche market with a promising future?Apply now; it will take you less than a minute!

Join Eurofins Scientific as a Specimen Management Assistant and be part of a dynamic team dedicated to providing high-quality laboratory services. In this role, you will be responsible for the efficient handling, processing, and management of biological specimens, ensuring compliance with regulatory standards and company protocols.

Join our dynamic team at Radius Limited as an Account Manager - Telematics. In this pivotal role, you will be responsible for managing customer relationships and driving sales within the telematics sector. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure their satisfaction with our services.We are looking for a proactive individual who is passionate about technology and possesses a strong sales acumen. Your ability to build rapport with clients and deliver exceptional service will be key to your success in this position.

Are you ready to take on a dynamic role serving both national and international clients in a rapidly evolving market? If so, the position of Junior Audit Manager at Baker Tilly might be the perfect fit for you!In this role, you'll engage with clients personally, providing them with independent, tailored advice. You’ll have the opportunity to visit a different client nearly every week, gaining invaluable insights into various businesses. How do companies innovate? What are the best strategies for optimizing processes? What significant trends are emerging? You will listen attentively, assess risks, identify trends, and translate these observations into stellar service, comprehensive planning, and meticulous documentation—all while being accountable alongside your partner.But that’s not all! You will also lead a team, coaching assistants, supervisors, and junior managers. You will be actively involved in all aspects of office operations, allowing you to shape the diversity of your work. No two days will be alike, and that’s what energizes you! Interested in joining Baker Tilly as a Junior Audit Manager? Read on to see if this opportunity aligns with your career aspirations.