Senior Customer Success Manager

Role Overview Clickables is looking for a Senior Customer Success Manager to join our online marketing scale-up in Breda, Noord-Brabant. This role centers on building strong client relationships, understanding client needs, and spotting opportunities for growth. The Senior Customer Success Manager plays a key part in reducing churn, improving our Net Promoter Score, and helping expand partnerships. Alongside day-to-day client work, this person brings ideas to help us work smarter, more personally, and at scale. What You Will Do Manage a personal portfolio of clients, aiming for high satisfaction and advocacy. Spot early signs of client dissatisfaction and act quickly to address issues. Run regular check-ins, optimization sessions, and evaluations with clients. Gather feedback (including NPS), and turn insights into real improvements. Identify upsell opportunities and support strong client retention. Help improve our processes and join projects that drive those improvements. Who We’re Looking For At least 4 years of experience in a similar customer success or account management role. A commercial mindset with a knack for spotting business opportunities. Enjoys interacting with clients and finding ways to make operations more efficient. Forward-thinking, able to keep oversight, and motivated to improve the customer journey. Strong intuition for client needs, sometimes even before they voice them. Clear communicator, quick to adapt, and works well in a team. Experience in a scale-up, sales, or customer service environment is a plus. What We Offer Competitive salary based on experience. Flexible hours and hybrid working options. Workplace in Breda with an inspiring team. Travel expense reimbursement and 8% holiday pay. Regular team outings and activities. Ready to help clients achieve even more? We look forward to hearing from you.

Have you ever thought about the most remarkable customer journey you've encountered? Or perhaps the least satisfying one? What makes the difference in these experiences? At CM.com, we believe that businesses can enhance engagement, swiftly resolve issues, and enrich customer experiences not just during a single interaction, but throughout the entire journey.“The entire customer journey. One platform.”In today's digital landscape, customers seamlessly transition across various channels, platforms, applications, and physical spaces. Our mission is straightforward yet bold: to empower growing businesses to serve, sell, and engage through a single, Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI agents, enabling companies globally to accelerate growth collectively.Our offerings are fully integrated within our unique organizational structure, consisting of four business units: Connect, Pay, Live, and Engage.We are currently seeking a Customer Success Manager to join our Engage team. In this pivotal role, you will contribute significantly to the success of our key clients!What You Will DoAs we strive to build an unparalleled Global AI-Powered Customer Engagement Platform, our goal is to facilitate businesses in connecting with customers, automating workflows, and managing every interaction via a reliable and user-friendly platform by 2026.As a Customer Success Manager in the Engage team, you will play an instrumental role in steering clients through their transformation to AI-driven business models. Your responsibilities will include nurturing relationships, ensuring outstanding service delivery, and acting as a trusted advisor to help clients maximize the benefits of CM.com’s AI-powered solutions in achieving their strategic objectives. Your expertise in our AI products will enable clients to fully harness their transformation journey.You will be the primary expert for CM.com’s AI Marketing Cloud, AI Customer Service Cloud, Conversational AI Cloud, and HALO (Agentic AI) solutions. These innovative tools empower businesses to enhance their marketing, customer service, and conversational AI strategies, driving tangible results. Your mission is to ensure these solutions are effectively implemented, function seamlessly, and yield significant outcomes for our clients.

Are you ready to engage with both national and international clients in a rapidly evolving market? The position of Senior Audit Manager at Baker Tilly is tailored for you!You will interact personally with clients, provide independent advice, and often visit different clients each week. Our diverse client portfolio includes national and international entities, ranging from medium to large SMEs, family-owned businesses, and non-profit organizations such as municipalities, independent administrative bodies, and foundations. This role offers you a unique insight into various industries.How do businesses progress? What are the optimal methods for enhancing specific processes? What significant developments are on the horizon? You will listen attentively, assess risks, identify trends, and translate these insights into exceptional service delivery, effective planning, and thorough documentation. You will be jointly responsible for these outcomes alongside the partner.But there's more... you will lead a team, coaching assistants, supervisors, and (junior) managers. You will be involved in all office activities, allowing you to shape the diversity of your tasks. No two days will be the same, and that is what energizes you! Interested in becoming a Senior Audit Manager at Baker Tilly? Read on to see if this fits you.

Join our dynamic team as a Senior Tax Manager at BDO Nederland, where you will lead tax strategies and provide expert advice to our diverse client base. In this role, you will be responsible for managing a portfolio of clients, ensuring compliance with tax regulations, and developing innovative tax solutions that align with our clients' business objectives.You will collaborate closely with our legal department and other key stakeholders to deliver comprehensive tax services. Your leadership skills will be essential as you mentor and guide junior team members, fostering a collaborative and high-performance culture.

Are you a tax expert who enjoys finding and devising suitable solutions for clients' tax issues while thriving in a dynamic tax team? If so, the role of Senior Manager in Tax Advisory at our Breda office could be the perfect fit for you!In this position, you'll simplify complex matters and provide proactive advice to clients across all tax fronts, ensuring they remain worry-free. You'll cover various aspects of both national and international tax practices. By actively listening, spotting trends, and translating them into high-quality services, you will be an invaluable team member. As a team player, you will coach Tax Consultants and evaluate the work prepared by your colleagues.Your expertise will guide medium to large enterprises through the diverse areas of taxation, making you the first point of contact for broader advisory issues.Understanding that the tax landscape is ever-evolving, Baker Tilly offers ample opportunities for you to keep your tax knowledge current. Participation in technical discussions and knowledge sharing with advisors from other offices is encouraged.There's also potential for future growth into a Director or Partner role. Interested in becoming a Senior Manager in Tax Advisory at Baker Tilly? Read below to see if this role aligns with your career aspirations.

At Strukton Wegen & Beton, we are dedicated to delivering sustainable projects in civil infrastructure across the Netherlands. Our strength lies in our collaboration with local, regional, and national clients, underpinned by our technical expertise and strong connections with the communities we serve. Join us in building a future that is greater than ourselves, where quality and safety are our top priorities.As a Senior Project Manager, you will be an integral part of our team, working closely with the project leader, project coordinator, and work preparer. You will lead your teams on-site, spending time outdoors and managing project locations, while also handling daily reports, administration, and scheduling in our construction hut. Your role will involve overseeing projects in urban, industrial, and natural settings, ensuring effective communication with clients, subcontractors, and suppliers.We believe in building smarter for what lies ahead, fostering an environment where teamwork and mutual respect thrive. Are you ready to contribute to impactful projects with us at Strukton Wegen & Beton?

As a Senior Project Manager, you will be the unwavering support for our clients throughout the creative process. Each project is a unique celebration where you act as the master of ceremonies. You possess a deep understanding of client needs and know how to achieve the ultimate results within budget and deadline constraints. You will fully leverage the expertise of your Weekend colleagues, Handpicked partners, and our network.What will you do as a Project Manager at Weekend?In your role, you will maintain a comprehensive overview of every project, monitor schedules and budgets meticulously, exhibit extreme attention to detail, and adapt swiftly to changing priorities, even when every moment brings a new 'most important' task.You excel in guiding both small and large projects to successful completion, whether in print, digital, animation, or prototyping. When necessary, you can quickly adapt to become a seasoned producer, particularly during film productions.Our clients are pampered under your care; you anticipate their needs and deliver precisely what they require. If they need more, you respond seamlessly.This is exactly what we cherish: a stable force who can manage our boundless creativity while ensuring immense satisfaction for our international clientele.Who are you?Experienced Project Manager with Agency DNA: You have over 5 years of project management experience, including several years in an agency setting. You thrive in dynamic environments, maintain oversight effortlessly, and know when to pivot to assist clients and teams.Strong in Structure, Sharp in Detail: You bring calm and direction to complex processes, plan ahead to prevent obstacles, and ensure everything is accurate, from scheduling to pixel precision.Commercially Savvy and Proactive: You have a knack for spotting opportunities, collaborate with clients, and understand how to create value without overt selling.Empathetic and Client-Focused: You intuitively grasp client needs, exude confidence, and excel in managing and exceeding expectations.

As the Assistant Branch Manager, you have a keen understanding of how to create a delightful experience for both customers and team members. Your enthusiasm and dedication ensure that both groups are satisfied, which ultimately leads to your own happiness. You will be instrumental in providing an exceptional customer experience, fostering teamwork, and maintaining a commercially attractive store presentation.A Day in the Life of an Assistant Branch ManagerIt's Monday morning, just before 9:00 AM. This week, the Branch Manager is on vacation, and you're taking charge. You open the store and discuss the day's tasks and roles with your colleagues. Who will restock the shelves, who will manage the cash register, and are there any promotions to highlight this week? The first customer arrives, and you assist them with a friendly chat. Suddenly, the bell rings; the week's first delivery has arrived. Time to roll up your sleeves and receive the shipment in the stockroom. It's a busy time; the shelves need restocking, and it looks like this week's promotion is a hit! Oh no, someone just dropped a bottle of Dasty. No worries, a bucket of water and a mop will handle that in no time! Before you know it, the day has flown by. You close the store and ensure everything is tidy for tomorrow. There’s always plenty to do in a store, from managing the stockroom and organizing shelves to preparing promotions and engaging with customers.

Have you ever experienced a customer journey that left a lasting impression—both good and bad? What drives that experience? How can businesses ensure engagement, solve challenges, and enhance your life across every interaction?“One platform for the entire customer journey.”Customers seamlessly transition between channels, platforms, applications, and physical locations. Our mission is clear and ambitious: to empower growing businesses to serve, sell, interact, and engage through a single Global AI-Powered Customer Engagement Platform. By connecting conversations, customer data, and payments with AI agents, we help businesses accelerate growth together.Our services are fully integrated within our unique business structure, comprising four divisions: Connect, Pay, Live, and Engage.We are currently seeking a Product Manager to spearhead the product strategy for our Marketing suite, known as the Marketing Cloud.Key ResponsibilitiesWe are on a mission to build the ultimate Global AI-Powered Customer Engagement Platform that enables businesses to connect with customers, automate processes, and manage all interactions via a reliable and user-friendly interface by 2026.The CM.com Marketing Cloud empowers businesses to develop hyper-personalized marketing campaigns that engage consumers at the optimal time with the right message on the right channel.As a Product Manager, your goal will be to advance the evolution of our Marketing product suite, ensuring it aligns with the needs of modern marketing teams and remains at the forefront with innovative, user-centric solutions.You will lead and collaborate directly with three specialized product teams:The CDP Team focuses on gathering, unifying, and leveraging customer data.The Inspire Team develops real-time AI personalization features.The Campaigns & Pages Team creates tools for designing and automating email campaigns and landing pages.

Have you ever experienced a customer journey that left a lasting impression, good or bad? Businesses strive to enhance your engagement by resolving your issues and enriching your interactions at every touchpoint. At CM.com, we aim to transform every customer journey into a memorable experience.The entire customer journey. One platform.In a world where customers navigate seamlessly across channels, platforms, apps, and physical locations, our mission is clear: Empower growing businesses to connect, sell, interact, and engage through a unified Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI Agents, enabling businesses globally to grow faster and collaboratively.Our services operate within a unique business structure consisting of four core units: Connect, Pay, Live, and Engage.We are currently seeking a Backend Developer to join our Customer Data Platform product team!What You Will DoOur goal is to build the ultimate Global AI-Powered Customer Engagement Platform that allows businesses to connect with their customers, automate workflows, and manage every interaction through one reliable, user-friendly interface. This is our vision for 2026.In your first year, you will:Take ownership of a crucial component within CM.com’s product ecosystem. The Customer Data Platform (CDP) is essential for managing customer data, allowing clients to effectively store, structure, and utilize their data. It underpins key CM.com solutions such as marketing software, customer service tools, and AI platforms like HALO, making it vital for many high-profile clients. Your contributions will significantly influence how businesses harness data to craft personalized, data-driven experiences. Your responsibilities will include:Designing and implementing new features.Building and optimizing data pipelines for complex customer data.Ensuring scalability, reliability, and high performance.Collaborate closely with a cross-functional Scrum team comprising five developers, a Product Owner, and a UX Designer, where you will have impactful participation in...

Join our dynamic team at bdo4 as a Senior Assistant Accountant specializing in Audit. In this pivotal role, you will contribute to various audit projects, ensuring compliance and accuracy in financial reporting. You will work closely with clients to prepare for audits, analyze financial statements, and identify areas for improvement.

Join BDO Nederland as a Senior Tax Consultant, where you will play a pivotal role in providing exceptional tax consulting services to our diverse clientele. As a part of our dynamic Tax & Legal department, you will leverage your expertise to navigate complex tax regulations, offering strategic advice that drives value for our clients. Your insights will contribute to optimizing tax strategies, ensuring compliance, and enhancing overall financial performance.

Bij Strukton Wegen & Beton realiseren we duurzame projecten in de civiele infrastructuur waarbij samenwerking centraal staat. Onze kracht ligt in de combinatie van technische expertise, landelijke slagkracht en verbinding met de lokale omgeving. We werken samen met lokale, regionale en landelijke opdrachtgevers door heel Nederland. Strukton Wegen & Beton is een onderdeel van Strukton.Als Senior Werkvoorbereider kom je terecht in een hecht team en werk je nauw samen met de uitvoerder, projectleider en projectcoördinator. Je verricht je werkzaamheden vanuit ons kantoor in Breda en deels op projectlocaties, voornamelijk in het zuiden en zuidwesten van Nederland. Samen bouwen we aan projecten die groter zijn dan onszelf; werk om trots op te zijn! Ben jij klaar om bij Strukton Wegen & Beton samen te bouwen aan de toekomst?

Are you a strategic thinker with a passion for client outcomes and the creation of winning marketing strategies? Do you want to play a key role in the success of our major clients while elevating our growth ambitions? If you thrive in a dynamic, results-driven environment where you have the freedom to leverage your expertise, we want to hear from you!As an Online Marketing Account Strategist at Fingerspitz, you will be primarily responsible for devising and implementing strategies for our key clients. Your main objective is to achieve and enhance client results. You will be part of the strategy team, collaborating closely with account directors, heads, and other strategists to identify significant business challenges and capitalize on growth opportunities.Your role focuses on achieving client results by determining the appropriate strategies without delving into execution, as you will monitor performance closely. You will proactively anticipate client needs and think of new objectives once previous ones have been achieved. Our goal is to consistently deliver more for our clients, helping them achieve greater success.What Will You Do?Develop and execute strategies through workshops and strategic projects;Conduct in-depth analyses and create detailed growth plans;Engage actively with account directors, heads, and clients to maximize client results;Create strategic annual and quarterly plans and adjust as necessary, focusing on priorities and required actions;Draft and optimize backlogs and strategic roadmaps;Advise on and contribute to new business strategies.Who Are You?You possess strong analytical skills;You hold a completed HBO or WO degree;You have at least 5 years of work experience, preferably on the agency side;You have thorough knowledge of online marketing;You understand (online) marketing strategies;You are committed to achieving desired results collaboratively with the team;You have experience in formulating and executing strategies and guiding clients in critical business decisions.What Are Your Benefits?Well, you’ll enjoy a fun job in an awesome team! Your salary is competitive (3870 - 5050 euros per month based on 40 hours), along with additional perks.

As a Senior Designer of Concrete Structures, you will take the lead in independently developing design drawings for civil engineering structures (concrete and steel constructions) such as bridges, viaducts, land heads, construction pits, and sheet piling. Your responsibilities include:Designing concrete structures for civil works, bridges, and other infrastructure projects.Technical preparation of constructions, including detailing and execution drawings.Independently executing design drawings with structural details.

Location: Breda, North Brabant, Netherlands About Driscoll's Driscoll's is a global leader in fresh berries, focused on strawberries, blueberries, raspberries, and blackberries. The company’s approach combines proprietary plant breeding, close partnerships with growers, and a fully integrated supply chain. Role Overview The Senior Director of Nursery Operations (EMEA) holds full P&L responsibility for Driscoll’s nursery organization across Europe, the Middle East, and Africa. This role manages all plant production activities, including both company-owned nurseries and third-party partners. The director shapes the strategic, operational, and financial direction of the nursery system, aligning plant supply, infrastructure, and partnerships with Driscoll’s long-term goals. Key Responsibilities Direct all aspects of plant production for company nurseries and approved third parties in the EMEA region. Drive strategic, operational, and financial performance of the nursery system. Ensure plant supply, infrastructure, and partnerships support Driscoll’s commercial and strategic objectives. Lead a multi-year transformation across Northern Europe, Portugal, and Morocco, focusing on cost efficiency, supply reliability, quality, sustainability, and risk management. Collaborate with Operations, Product Leadership, Supply Directors, Planning, Supply Chain, R&D, Finance, Legal, and Sustainability teams. What We’re Looking For Extensive technical expertise in plant nursery and fruit production. Demonstrated leadership experience in managing large, complex operations. Strong ability to work cross-functionally with diverse teams and stakeholders. Experience balancing cost, quality, sustainability, and risk in a supply-focused setting.

In deze uitdagende rol ben jij verantwoordelijk voor het leiden van projecten gericht op verhardingsonderzoek, advies, inspecties, metingen en het opstellen van meerjarenonderhoudsplannen.Je versterkt onze positie in assetmanagement door het behalen van projectdoelen;Je begeleidt projecten vanaf de initiatie tot aan de oplevering;Je stuurt projectteams aan en waarborgt planning, kwaliteit, veiligheid en kosten;Je adviseert opdrachtgevers over onderhoudsstrategieën, levensduur en bijbehorende risico’s;Je signaleert commerciële kansen en weet deze om te zetten in concrete opdrachten;Je werkt nauw samen met werkvoorbereiders, inspecteurs, operators van meetvoertuigen, adviseurs en andere specialisten.Met jouw ervaring breng je structuur en helderheid in projecten met grote belangen.

As a Senior Software Engineer at Vandoren in Breda, you will have ample opportunity to make a significant technical impact. You will translate client requirements into smart and reliable solutions while taking responsibility for your part of the work. Collaborating intensively with driven colleagues and clients who are eager to advance, you will serve as their sparring partner and problem solver. Together, you will deliver the quality and innovation that Vandoren is known for.Your ChallengeIn this role, you will have the chance to lead initiatives and take real ownership of your tasks. Your responsibilities will include:Overseeing the technical and organizational coordination and support of our software engineering team.Acting as a liaison between engineering and project management, ensuring structure and implementing extensive standardization to elevate the department's performance.Collaborating with project leaders to create efficient schedules, distributing projects, and holding engineers accountable for their work.Utilizing your software skills for the execution of your own projects.Being a technical advisor to clients and converting technical challenges into software solutions.Mentoring interns, graduates, and new colleagues by being their go-to resource during their projects.What We OfferWe understand that you seek more than just a pleasant work atmosphere. Therefore, we provide:A competitive salary ranging from €2,857 to €6,034 gross per month, based on your knowledge and experience.25 vacation days, 13 ADV days, and the option to sell these for additional salary.All necessary tools to perform your job effectively, including a workspace, laptop, smartphone, and potentially a company car depending on your role.The option to lease an (electric) bike via Lease a Bike.Opportunities for growth with a generous training budget and pathways to advance to roles such as lead software engineer.Monthly free training sessions through our own Vandoren Academy, covering topics from frequency controllers to Excel workshops.Fun Friday afternoon gatherings, barbecues, and almost monthly team outings such as gliding, go-karting, or paintballing.

Join BDO as a Senior Consultant in our International Tax Services department, where you will play a crucial role in guiding clients through complex tax compliance and planning challenges on a global scale. Collaborate with a talented team to deliver tailored solutions that meet the unique needs of our diverse client base.

Ben jij gepassioneerd over het ondersteunen van zakelijke relaties en het overtreffen van klantverwachtingen? Dan is de rol van Intern Accountmanager Risk bij Howden perfect voor jou! Wat houdt jouw rol in?Als Intern Accountmanager Risk bij Howden krijg je de kans om opgeleid te worden tot het beheren van je eigen klantenportefeuille. Je bent dagelijks bezig met het adviseren en ondersteunen van klanten, waarbij je als eerste aanspreekpunt fungeert en klaarstaat om complexe vragen via telefoon en e-mail te beantwoorden. Je werkt samen met ervaren intern accountmanagers die jou begeleiden en ondersteunen in je professionele groei. Je vormt een team met de (externe) accountmanager en bereidt klantgesprekken voor. Actiepunten uit deze gesprekken worden door jou afgehandeld. Je analyseert risico's, verzamelt informatie en vraagt offertes aan. Met jouw interne kennis ben jij de 'brains' achter de (externe) accountmanager en zorg je ervoor dat klanten de beste service ontvangen. Wil je eens meegaan op klantbezoek? Die mogelijkheid is er ook! Bij Howden staat het opbouwen en behouden van langdurige klantrelaties centraal. Als Intern Accountmanager Risk speel je een cruciale rol in het ontzorgen van onze klanten. Een typische week in deze rol:20% Klantbezoek voorbereiden25% Mail en telefoon beantwoorden15% Offertes opvragen en uitwerken15% Actiepunten bezoekverslagen uitwerken10% Administratie5% Overleg met collega's10% Opleiding en Future Blue Over ons team en de organisatieAls Intern Accountmanager Risk neem je een essentiële rol aan binnen het Accountmanagementteam op onze locatie in Breda.