Customer Experience & Service Management Manager

Join Us in Shaping the Future of FinanceAt Isabelgroup, we believe that true innovation arises from the synergy of people and ideas. We are not just developing technology; we are cultivating a comprehensive ecosystem where every contribution is valued, and your efforts can create a significant impact.We seek inquisitive minds and collaborative innovators who…

We are seeking a dedicated and skilled Service Manager to oversee the development and implementation of crucial services, including the Interface CCP-CBAM and Certificate Management, along with associated reporting and dashboards. This role is vital in ensuring that our services align with business needs and facilitates effective release and scope management.The successful candidate will manage the lifecycle of requests-for-change and service requests using Jira/SMT, while also developing transition plans for operations. You will be involved in all phases of the software development lifecycle, from inception to transition, ensuring that all activities—such as architecture, specifications, development, and testing—are effectively managed and coordinated.In this role, you will ensure maximum service uptime as defined by our service level agreements (SLAs) and facilitate timely incident responses, configuration management, and proactive maintenance. You will also enforce adherence to project schedules and quality standards, while defining and monitoring key performance indicators (KPIs) to ensure compliance by external contractors.Coordination with various stakeholders is crucial, as you will liaise with business units to meet their expectations regarding service operations. Familiarity with corporate methodologies such as TEMPO and ITIL, along with other digital best practices, is essential.You will report on project progress, operational service delivery, and risk management, while coordinating external contractors to ensure timely and complete delivery of all activities. Engage with the Architecture team for support on architectural and security matters as needed, and work alongside the Test Manager to oversee testing cycles including Factory Acceptance Testing and Site Acceptance Testing.

Join Sopra Steria as a Service Delivery Manager and lead our team to deliver exceptional services to our clients. In this pivotal role, you will oversee service operations, ensuring quality and efficiency while driving continuous improvements. You will collaborate closely with stakeholders to align service delivery with business objectives and enhance client satisfaction.

We are seeking a dynamic and results-driven Service Delivery Manager to join our team in Brussels. In this role, you will oversee the delivery of high-quality services to our clients, ensuring their expectations are not only met but exceeded. You will be responsible for managing service performance, optimizing processes, and leading a talented team.

Join our dynamic team as a Member Experience Associate at Industrious in Brussels! In this pivotal role, you will be the first point of contact for our members, ensuring a welcoming and engaging environment. Your responsibilities will include managing member inquiries, providing exceptional customer service, and fostering a community atmosphere that enhances member satisfaction.We are looking for an enthusiastic individual who thrives in a fast-paced environment and is passionate about creating positive experiences for our members.

Role Overview Mercier Consultancy Group is hiring a French-Speaking Customer Experience Expert. This role starts remotely from Brussels, Belgium, with a fully paid relocation to Greece. The position focuses on supporting customers and helping deliver excellent service. What to Expect Work remotely from Brussels before relocating to Greece Engage with customers in French to address questions and resolve issues Contribute to a team dedicated to high-quality service Relocation Support Mercier Consultancy Group covers all relocation costs to Greece. Experience life in a new country known for its lively atmosphere and cultural richness.

Role overview Uni Systems is seeking an IT Service Management Specialist based in Brussels. The position supports information systems service management and serves as a key connection between project teams and service support. The main goal is to maintain high service quality and ensure users can access the resources they need. Main responsibilities Coordinate communication between project teams and service support staff. Set up, organize, and maintain IS Support operations. Supervise service management processes for information systems. Provide users with information and resources, including managing information sites. Track and process user requests in a timely manner. Participate in meetings with users, service teams, and project groups to keep everyone aligned. Guide users in using financial information systems. Monitor service quality and look for ways to improve it. Manage incidents related to information systems and oversee related reporting. Create and organize user documentation for information systems. Keep the Knowledge Database up to date and accurate. Location This role is based in Brussels, Belgium.

As a Quality Manager, you will play a pivotal role in monitoring and enhancing the quality of ICT managed services for one of our esteemed clients. In a dynamic and inclusive work environment, you will support strategic projects, including the transformation from a monolithic application to a microservices architecture. This application encompasses functionalities akin to a banking application (payments, accounts, refunds) along with accounting management.Collaboration is key: you will work closely with priority teams such as accounting, transactions, orders, rules, and interfaces, presenting your insights during steering committee meetings with the client.Core ResponsibilitiesOversee quality within assigned ICT projects and processes.Prepare quality reports, propose improvements, and follow up on actions.Contribute to the development and implementation of quality standards.Quality control of requirements management (from Business Case to User Story, mapping).Engage analytically and organizationally in the development of requirements into ICT solutions.Identify and report new and existing KPIs for projects and the organization.Collaborate on the test strategy with the Test Manager, including go/no-go decisions and incident classification.Act proactively in addressing inconsistencies and risks between development and testing.Review deliverables such as analyses, guidelines, test cases, test reports, and release notes.Train junior staff in quality assurance and Agile Scrum methodologies.Coach ICT projects and teams and advise stakeholders on quality policy.

Hello! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our mission is to make cultural and entertainment experiences accessible to everyone. Utilizing our cutting-edge technology and data-driven strategies, we are transforming how people interact with live entertainment. Every month, our platform captivates over 300 million users across more than 40 countries, fostering unforgettable experiences while empowering event creators with tools to innovate and expand their reach.Our achievements? Collaborations with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, along with the presentation of internationally recognized experiences, all supported by prominent global investors! Impressive, isn’t it? To continue our mission, we seek proactive individuals eager to help shape the entertainment landscape! Are you ready to join us on this exciting journey?Let’s delve into this role and discover how you can contribute to Fever’s vision.Join the SENSAS Adventure: Become an Animator and Craft Unique Experiences in Brussels!Are you enthusiastic, dynamic, and ready to create memorable moments for our participants? Join the SENSAS team and embark on an incredible adventure! Starting in 2025, we will launch our new center in Brussels, and we are looking for a Site Animator to ensure an unforgettable sensory experience.Your Responsibilities:Welcome and guide teams joyfully throughout the experience.Animate and explain the game smoothly, ensuring an immersive and friendly atmosphere.Support participants in their missions and capture memories through photos.Maintain cleanliness and upkeep of the premises, ensuring a welcoming environment.Manage social media and engage with our online community.Process payments and retain customers by creating an optimal client experience.Raise awareness among clients about the importance of their social media feedback.Mentor an intern during their time with us.

8advisory is seeking a highly motivated and detail-oriented professional to join our Transaction Services & Restructuring team in Brussels as a Manager. In this pivotal role, you will collaborate with seasoned experts in transformation, restructuring, and transaction services, primarily concentrating on:Conducting thorough financial due diligence processes related to the acquisition and divestiture of companies, while pinpointing potential issues that could influence transaction outcomes.Identifying and comprehending essential business drivers, ultimately delivering exceptional value to our clients through our services and the insights we provide.Overseeing day-to-day engagement management and serving as the primary point of contact for clients throughout the process.Managing the creation of key deliverables, including reports, presentations, and stakeholder discussions.Guiding and mentoring team members to foster a collaborative work environment.Actively contributing to business development initiatives (both internal and external) and promoting thought leadership within the firm.

Brussels | Fast-Growing SME | Indigo GroupAs urban landscapes evolve, the shift towards sustainable mobility, coupled with increasing urban density, presents significant challenges:How can we free up public space for pedestrians and cyclists while accommodating motorists?How can we support the electrification of vehicles through suitable infrastructure?Where can we park bicycles, scooters, and other soft mobility modes at journey's end?At BePark, we tackle these challenges with a clear ambition: to enhance the mobility experience for current and future generations. Are you eager to make a real impact at the heart of customer experience?We are looking for a Customer Service Representative to join our B2C Support team in a growth-focused environment.You will become part of an ambitious and agile SME while benefiting from the stability and strength of a large international group: Indigo Group.You will be a key contact point for our users, assisting them daily by providing concrete solutions and directly contributing to the quality of the customer experience at BePark. The primary goal of this role is to ensure our clients' satisfaction by ensuring they receive clear answers to their inquiries and effective solutions to their problems promptly.Key Responsibilities:As a Customer Service Representative, your main tasks will include:Handling calls and emails from potential customers and active usersUnderstanding the needs of potential B2C customers and providing the most suitable parking solutions for their issues.Tracking sales opportunities until the purchase is finalized.Responding to requests from existing customers in a timely and accurate mannerCollecting customer feedback and sharing it internally regularly.

Join Sopra Steria as a Senior Consultant or Manager in the Financial Services sector, where you will lead projects that transform businesses and enhance operational efficiency. You will leverage your financial expertise to deliver innovative solutions for our clients, ensuring their success in a competitive landscape.

bepark-izix is offering a Customer Service Representative Internship based in Bruxelles, Brussels, Belgium. This position gives hands-on experience in customer support while working closely with a team that values cooperation. Key responsibilities Respond to customer questions and requests Support the resolution of customer inquiries in a timely manner Help create a welcoming and helpful experience for every customer This internship focuses on developing practical customer service skills. Interns will have the opportunity to learn from colleagues and contribute to a collaborative workplace.

Are you a motivated professional ready to join a dynamic team? Securitas is seeking an enthusiastic and results-driven Account Manager to oversee and enhance our client relationships in Brussels. In this role, you'll play a key part in maintaining customer satisfaction and driving business growth.As an Account Manager, you will be responsible for developing strategic plans that align with our clients' needs, ensuring the delivery of top-notch security solutions. Your proactive approach will be essential in identifying opportunities for expansion and innovation within existing accounts.

Dentons is not just another law firm; we are pioneers reshaping the future of legal services. Our mission revolves around delivering comprehensive, innovative business solutions tailored to our clients' needs. As the world's largest global law firm, we employ over 12,000 professionals across more than 80 countries, leveraging the rich tapestry of diverse perspectives within our teams and communities to integrate local insights with global expertise.About the RoleWe are currently looking for a Europe Head of Opportunity Management to spearhead our dynamic Proposals and Credentials team, which plays a crucial role in our strategic initiatives across the region. Based in Poland, this team is vital to the commercial success of Dentons Europe. You will have the opportunity to cultivate a client-centric, efficient, and effective center of excellence within the team. Overseeing a steady stream of multi-jurisdictional pitches and proposals, you will manage a talented team of four, inspiring them with your technical know-how and people development capabilities. This is a senior, strategically significant position that reports directly to the Europe Clients & Markets Director.Key ResponsibilitiesEstablish and communicate the vision, strategy, and standards for opportunity and proposal management across Dentons Europe.Create and implement robust processes, tools, and policies to enhance win rates, profitability, and client satisfaction.Lead and nurture a high-performing team of proposal and opportunity professionals.Directly manage significant high-value pitches, panel reviews, and RFPs for our most promising prospects.Collaborate closely with the Head of Pricing, Head of Client Development, and Head of Practices and Sectors to ensure a cohesive market approach.Foster a collaborative, inclusive culture within the team that promotes shared ownership, constructive feedback, and continuous enhancement.The ideal candidate will blend deep expertise in proposals with excellent stakeholder management skills and a forward-thinking, tech-savvy approach.

As a Project Manager at Capco, you will play a pivotal role in leading and overseeing transformative projects within the financial services industry. Your responsibilities will include coordinating project activities, managing timelines, and ensuring that deliverables meet quality standards and stakeholder expectations. You will work closely with cross-functional teams to drive project success and foster a culture of collaboration and innovation.

Join Roland Berger as a Senior Consultant / Project Manager specializing in Transaction & Investor Services. In this dynamic role, you will lead projects, collaborate with clients, and guide teams to deliver high-quality solutions that drive business success.

As a Manual Tester (Tester D), you will play a vital role in ensuring the quality of our software products. You are responsible for planning, designing, and executing manual tests, including setting up and managing test datasets in an integration environment. From the outset of each user story, you will collaborate closely with functional analysts and developers, proactively contributing to the quality of our solutions.You will be part of a strategic project aimed at transforming a monolithic application into a microservices architecture, akin to banking applications and accounting management systems. Collaboration with key teams such as accounting management, transactions, orders, rules, and interfaces is essential. You will adhere to the guidelines set by the QA&C team and work closely with the test coordinator who oversees quality control.Key ResponsibilitiesPlan, design, and execute manual tests in the integration environment.Set up and manage test datasets.Collaborate with functional analysts and developers from the start of each user story.Anticipate project needs and adapt flexibly to changes within an interdisciplinary environment.Report on software quality to various stakeholders.Draft test plans, write test cases, and accurately log bugs/defects.Lead in defining test strategy, test coverage, tools, and test architecture.Coach and mentor colleagues within the testing domain.

Join Netcompany as an ITSM Configuration Manager and take a front-row seat in shaping our IT service management practices.As an ITSM Configuration Manager, you will be responsible for:Leading the development, adoption, and standardization of best practices in Configuration Management across ITSM processes.Playing a key role in defining the Configuration Management strategy, objectives, and roadmap while ensuring alignment across various services.Implementing the Configuration Management process and CMDB framework to ensure they are fit for purpose and compliant with enterprise standards.Facilitating advisory and tactical boards, engaging stakeholders to ensure effective process governance and alignment.Overseeing the centralized CMDB and associated toolset, ensuring data quality and integration, along with ongoing optimization.Establishing clear roles and responsibilities for Configuration Process Owners, CI Owners, and Controllers.Defining, monitoring, and reporting on Configuration Management KPIs to enhance process effectiveness and drive continuous improvement.Maintaining process documentation within the knowledge management system and leading regular reviews to boost maturity and reliability.

Join our dynamic team at Butternut Box as a Bilingual Customer Service Representative! We are looking for enthusiastic individuals fluent in both Dutch and French to provide exceptional support to our valued customers. You'll be the first point of contact, helping our customers with inquiries, resolving issues, and ensuring a delightful experience with our services.