Customer Success Representative - French Speaker

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Position OverviewThe Project Accountant will play a crucial role in managing the financial aspects of projects classified within the C0 to C2 risk categories. This position requires collaboration with operations teams to enhance understanding of project financial performance while effectively managing commercial and financial risks.The ideal candidate will possess a deep understanding of contracts and the implications for revenue recognition, offering financial support throughout the bid, setup, execution, and closeout phases of the project lifecycle.Key Responsibilities:Collaborate closely with Project Managers, Project Delivery Teams, and Senior Operations Management.Engage in project review preparation, execution, and follow-up.Provide support for project commercial activities and bids.Monitor project performance and key indicators.Assist the business in comprehending project performance metrics.Analyze revenue to ensure adherence to proper revenue recognition methodologies.Understand the commercial and billing prerequisites of projects, including complex issues.Guide operations teams on DoA approval requirements when operating at risk.Oversee month-end close activities, including project revenue adjustments, WIP, and loss provision analysis.Ensure consistent application of accounting standards across all projects and support operational teams in understanding documentation requirements for revenue recognition and SOX compliance.Provide internal and external audit assistance as needed.

Are you passionate about data protection and virtualization solutions? Join us as a Virtualization Backup Engineer at Veeam Software, where you'll leverage your expertise in backup solutions to support our clients in optimizing their data management. As a French speaker, you will engage with clients across various sectors, ensuring their virtualization environments are secure and efficient.

Join inetum2 as a Digital Workplace Specialist, where you will play a crucial role in transforming the digital experience of our clients. Leveraging your French language skills, you will engage with teams and stakeholders to implement innovative digital solutions. This hybrid position allows for flexibility between remote and in-office work, fostering a collaborative environment.

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsibilities will include:Responding to customer queries via phone, email, or chat in German or French.Assisting customers with product information, troubleshooting, and account management.Collaborating with team members to enhance service quality and customer experience.

Veeam Software is seeking a Customer Success Renewals Representative to join the Inside Commercial team supporting the UK&I region. This position is based in Bucharest, Romania. Role overview This role focuses on managing the renewal process for existing customers. The goal is to support ongoing satisfaction and encourage loyalty among clients in the UK and Ireland. Regular communication with customers and internal teams is central to the position. What you will do Oversee and coordinate renewal activities for assigned accounts Engage proactively with customers to address questions and ensure a smooth renewal experience Work closely with internal stakeholders to resolve issues and maintain strong client relationships Requirements Strong communication and relationship-building skills Ability to manage multiple tasks and priorities in a customer-facing role Comfort working with teams and clients across regions

At Cross Border Talents, we are pioneers in transforming customer experiences (CX) by leveraging advanced AI technology to redefine interactions for some of the world’s most innovative brands. Our distinctive methodology merges state-of-the-art digital solutions with human insight, delivering a holistic CX journey management across the Travel and High-Growth Tech industries.Position Overview:We invite you to become a vital member of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. In this pivotal role, you will serve as the primary point of contact for our clients, driving our mission for international service excellence.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Assist customers from leading airlines with inquiries related to flight modifications, cancellations, lost baggage, and claims.Engage with customers effectively in both Portuguese and English.Provide timely responses to customer inquiries.Maintain a consistently positive, empathetic, and professional demeanor.Ensure customer satisfaction through professional support.

Veeam, the leading global provider of data resilience solutions, empowers businesses to manage their data effortlessly, whenever and wherever they need it. With a robust portfolio that includes data backup, recovery, portability, security, and intelligence, Veeam safeguards over 550,000 customers globally who rely on us to keep their operations running smoothly. Step into a future where data resilience is paramount and join us in making significant strides for some of the world’s most renowned brands.About The Role: As a Sales Development Representative, your pivotal role involves generating new business opportunities through proactive outreach and lead discovery within your designated territory. Leveraging both internal and external resources, you will identify potential prospects, deliver product information, provide quotations, and contribute to our commercial success. Collaboration with colleagues during key sales activities and maintaining precise records in CRM systems will be essential to your success.What You’ll Do:Initiate contact via phone and email to uncover new commercial opportunities in your assigned territory.Utilize various internal and third-party tools to generate leads and identify market whitespace.Support qualified prospects with follow-ups, product details, and quotations.Achieve monthly KPIs for commercial opportunities as tracked in Salesforce activity reports.Engage in call-out days, events, and customer meetings alongside sales colleagues.Keep accurate records of lead information and activities within CRM systems.Assist in training and onboarding new sales associates.What You’ll Bring:Fluency in both German and English for effective communication.Excellent organizational, multitasking, and prioritization skills.Meticulous attention to detail in record-keeping.Proficiency in MS Office tools to facilitate daily tasks.Familiarity with the virtualization industry.A Bachelor’s degree or a combination of relevant education and experience.A collaborative spirit and a positive attitude in a fast-paced environment.What You’ll GetCompetitive compensation and benefits package.Opportunities for professional development and career growth.A dynamic and inclusive work environment.

At crossbordertalents, we are pioneers in redefining customer experiences (CX) by leveraging the transformative power of AI. Our innovative methods blend state-of-the-art digital technologies with human insight, delivering a holistic CX journey management primarily focused on the Travel and High-Growth Tech sectors.Position Overview:We invite you to be part of our dynamic team as a Customer Experience Specialist within our diverse multilingual BPO center. As a vital contributor to our commitment to exceptional international service quality, you will serve as the first point of contact for our valued clients.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Assist customers from leading airlines with flight modifications, cancellations, lost luggage, and claims through email and calls.Engage with customers in both French and English.Respond swiftly and effectively to customer inquiries.Uphold a positive, empathetic, and professional demeanor towards customers at all times.Guarantee customer satisfaction and provide expert support.

Role Overview Veeam Software is hiring a Sales Development Representative for Strategic Accounts in Bucharest, Romania. This position centers on building connections with French-speaking prospects and introducing them to Veeam's solutions. What You Will Do Initiate conversations with potential clients in French, understanding their business needs Present Veeam’s offerings and generate interest among strategic accounts Develop and nurture relationships with French-speaking organizations Requirements Fluency in French Strong communication and sales skills

Position OverviewAs a Technical Support Engineer at SEGULA Technologies, you will play a vital role in delivering high-level technical assistance to our network of international automotive dealers. This position is primarily focused on the French market and involves troubleshooting complex vehicle diagnostics while serving as a liaison between automotive manufacturers and authorized service partners.Core ResponsibilitiesAddress and manage customer incident reports (FIC) from the dealer network.Offer diagnostic support for vehicles through written communication and phone calls.Provide timely and high-quality technical assistance in accordance with internal standards.Work collaboratively with manufacturer teams and service providers to enhance diagnostic solutions.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.