Onsite Support Engineer in Bucharest - Bilingual Support

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall business value through reliability and efficiency.We are currently in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Bucharest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Act as the primary onsite point of contact for end-user IT issues, ensuring prompt resolution.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Contribute to and maintain knowledge base documentation.Support initiatives aimed at continuous service improvement.

PayU operates as a global payment and fintech provider, supporting merchants and consumers across more than 50 markets. The company processes around 6 million transactions each day through a wide range of payment methods and PCI-certified platforms. Role overview The Technical Support Engineer serves as a key technical contact for PayU's merchant partners. This position is based in Bucharest, Romania. What you will do Assist merchants with technical integrations and troubleshoot issues as they arise. Guide new partners through the setup process, ensuring smooth onboarding. Diagnose recurring technical problems and report findings to improve internal documentation and workflows. About PayU PayU is part of the Prosus group, a major technology investor. The company supports over 300,000 merchants and millions of consumers, aiming to improve the online buying and selling experience worldwide.

Join our dynamic team as a MuleSoft Production Support Engineer at Endava in Bucharest. In this pivotal role, you will be responsible for ensuring the smooth operation and performance of our MuleSoft applications, providing critical production support and troubleshooting issues as they arise.Your expertise will contribute to the continuous improvement of our systems and the overall efficiency of our client delivery processes.

About the Role evolution is hiring an IT Support Engineer in Bucharest. This position focuses on technical support for clients, helping keep their systems reliable and efficient. Daily work includes troubleshooting problems, assisting with software and hardware installations, and responding to support requests with care and attention. What You Will Do Diagnose and resolve technical issues for clients Support software and hardware installations Maintain high standards of customer service Who We’re Looking For Proactive and comfortable working in a busy setting Strong interest in technology and IT support Willingness to learn and develop new skills

Segula Technologies is hiring a Level 2 Technical Support Agent for its Bucharest location. This position is based on-site and centers on delivering advanced technical support to clients. Main responsibilities Address complex technical issues and troubleshoot problems that require in-depth knowledge. Work closely with clients to resolve incidents and maintain a smooth user experience. Follow local language requirements while providing support. Team environment This role is part of a dedicated support team in Bucharest. Collaboration and clear communication are important as you work to solve technical challenges for clients.

Segula Technologies is hiring a Level 1 Technical Support Agent in Bucharest. This position serves as the initial point of contact for clients, handling incoming requests and offering troubleshooting support. Role overview This role focuses on assisting customers with technical issues and questions. A strong interest in technology and a commitment to quality service are important for success. Effective communication in the local language is essential to address client needs and resolve concerns promptly. What you will do Respond to client inquiries as the first line of technical support Provide clear troubleshooting guidance and solutions Maintain a professional and helpful approach in every interaction Requirements Motivation to work in technology and customer service Strong communication skills in the local language

Hootsuite is hiring a Customer Support Advocate for its Bucharest office. This position centers on assisting users who have questions or run into challenges while using the Hootsuite platform. The aim is to ensure every customer receives helpful support and leaves with a positive impression. Key responsibilities Answer customer inquiries about the Hootsuite platform Troubleshoot and resolve issues as they come up Offer clear, practical guidance to help users make the most of Hootsuite's features Communicate in English with empathy and professionalism Location This role is based in Bucharest, Romania.

Quantum-Systems stands at the forefront of UAV technology, delivering innovative solutions and exceptional support to government clients worldwide. As we broaden our operational footprint in Romania, we are committed to establishing a robust local presence that caters to our current and future clientele in the region. This pivotal role is essential for solidifying Quantum-Systems S.R.L.‘s growth and success, backed by a small but dedicated team. We are on the lookout for a proactive Technical Support Manager to provide outstanding service to our government customers.Your Daily Responsibilities:Direct Technical Support for Government Customers: Act as the primary liaison for our governmental clients, offering specialist technical support tailored to their operational needs. This encompasses troubleshooting UAV equipment, executing diagnostics, resolving issues, and offering on-site assistance as necessary.On-Site Maintenance, Updates, and Repairs: Conduct Level 1 repairs, software updates, and maintenance tasks directly at client locations, ensuring UAV systems operate effectively and meet client standards. This hands-on involvement aims to build trust and enhance relationships with our government customers across Romania, Moldova, and neighboring countries.Ticket Management and Coordination: Oversee customer support tickets related to UAV operations utilizing Jira Service Management. Ensure prompt responses and collaborate with R&D and other Quantum-Systems teams on complex issues.Bridge Between Teams: Serve as the vital link between the Romanian support operations and clients, as well as between clients and our headquarters in Germany. Promote effective communication and collaboration to address customer inquiries and improve service delivery.Support the Development of Our Romanian Presence: As part of our expanding footprint in Romania, you will play a crucial role in shaping our local support delivery through Quantum-Systems S.R.L. Collaborate with a committed team to propel our operations forward, with support being a key component of this growth.

Be a Force for Good at Axon.At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.Your ImpactWe are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

Role Overview Axon is seeking a Senior Bilingual Technical Support Representative (French/English) based in Bucharest, Romania. This role supports Axon's mission to protect life by helping public safety agencies use advanced technology to serve their communities more effectively. About Axon Axon develops devices and cloud software for public safety, with a focus on innovation and collaboration. The company values honesty, empathy, and diverse perspectives from customers and communities. Axon aims to reduce administrative work for officers and speed up justice by integrating video and digital tools into police records. What You Will Do Act as a key contact for French-speaking clients and law enforcement partners in the U.S., Europe, and Francophone regions. Deliver technical support in both French and English via phone and email. Troubleshoot and resolve complex issues involving Axon hardware and software products. Ensure a culturally sensitive and professional customer experience. Collaborate with team members on projects to improve customer support and drive product adoption. Position Details Location: Bucharest, Romania Reports to: Director of International Support Direct Reports: None

Join our dynamic team at everience as a Junior IT Support Specialist, where you will be instrumental in providing exceptional technical support to our clients. You will troubleshoot hardware and software issues, assist with system installations, and contribute to the overall efficiency of our IT operations. This is a fantastic opportunity for a motivated individual looking to launch their career in IT support within a collaborative and innovative environment.

About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Technical Support Representative (Spanish/English) Location: Bucharest, Romania This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U.S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions. What You Will Do Deliver technical support in both Spanish and English by phone and email Troubleshoot and resolve complex product issues for customers Ensure a culturally aware and sensitive approach in all customer interactions Work with cross-functional teams on projects to improve the customer experience Help drive product adoption and support Axon’s goal of making communities safer Axon’s Mission in Action Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!

About Axon Axon’s mission is to protect life. The company develops devices and cloud software designed to address key safety and justice challenges. Collaboration drives Axon’s work, and the team values input from customers, communities, and colleagues alike. Based in Bucharest, Romania, Axon offers a workplace where initiative and impact go hand in hand. Employees contribute to meaningful change and support a mission that matters. Role Overview: Senior Bilingual Technical Support Representative (German/English) This senior-level position serves as a crucial connection between Axon and German-speaking customers, including law enforcement partners in the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). The role requires fluency in both German and English. What You Will Do Deliver expert technical support for Axon’s hardware and software products in German and English. Communicate with customers via phone and email to resolve complex issues. Ensure a seamless, culturally aware experience for each customer interaction. Work closely with cross-functional teams to improve customer satisfaction. Help drive adoption of Axon products by providing outstanding bilingual support. Our Mission in Action Axon equips law enforcement with advanced tools, from TASER devices to a broad suite of software solutions. The company aims to reduce administrative burdens, strengthen community relationships, and improve service delivery. Axon is committed to transforming police record-keeping with video technology and continues to innovate toward a safer future.

Join Our Team as a Dispatcher!Are you looking for a stable career opportunity within a vibrant and well-structured team? At Printec Romania, we value professional growth and collaboration. Become a part of our Help Desk team, where you can learn and develop alongside skilled colleagues.Key Responsibilities: Deliver exceptional technical support to internal and external clients via phone and email. This includes diagnosing and resolving incidents, providing technical consultancy, and coordinating with other departments for incident escalation and resolution tracking. Organize and schedule on-site interventions by assigning service engineers to client incidents that necessitate direct intervention, while maintaining communication until the issue is fully resolved.

About Axon Enterprise, Inc. Axon Enterprise, Inc. develops devices and cloud solutions for public safety and justice. The team values collaboration, open communication, and a range of perspectives to address real-world challenges. Every role at Axon supports a mission to improve safety and trust in communities. Role Overview: Senior Technical Support Representative Location: Bucharest, Romania The Senior Technical Support Representative joins the Bucharest-based team to provide support for English-speaking customers worldwide. This position focuses on resolving complex technical issues by phone and email. The work directly impacts customer satisfaction and strengthens Axon's reputation for client support. Axon’s Commitment to Public Safety Axon continues to build on its legacy, starting with the TASER, by creating advanced hardware and software for law enforcement. The company aims to reduce administrative tasks for officers, so they can spend more time serving their communities. Each product and service is designed to support safer, more effective policing. What You Will Do Assist English-speaking customers from around the world with technical questions and issues Communicate solutions clearly by phone and email Focus on delivering a positive customer experience Contribute to Axon's broader goal of supporting public safety through technology

Position OverviewAs a Technical Support Engineer at SEGULA Technologies, you will play a vital role in delivering high-level technical assistance to our network of international automotive dealers. This position is primarily focused on the French market and involves troubleshooting complex vehicle diagnostics while serving as a liaison between automotive manufacturers and authorized service partners.Core ResponsibilitiesAddress and manage customer incident reports (FIC) from the dealer network.Offer diagnostic support for vehicles through written communication and phone calls.Provide timely and high-quality technical assistance in accordance with internal standards.Work collaboratively with manufacturer teams and service providers to enhance diagnostic solutions.

Join Hootsuite as an Enterprise Customer Support Advocate, where you will play a crucial role in assisting our most valued Enterprise customer accounts. Your mission will be to deliver prompt, friendly, and accurate assistance across various channels, ensuring a seamless onboarding experience for our clients. In this dynamic hybrid role based in Bucharest, Romania, you will work closely with our global Enterprise customers, addressing their needs with professionalism and engagement. You'll provide insights into support escalation workflows and help identify trends that enhance our customer support services. You will report directly to the Team Lead of Enterprise Customer Support.

About the Role psicro is hiring a Legal Administrative Assistant in Bucharest. This position supports the Milestone One department with day-to-day administrative tasks that keep legal operations running smoothly. Main Responsibilities Handle paperwork and maintain organized records Schedule appointments for the legal team Coordinate communication with clients and legal professionals This role is central to keeping legal processes efficient and supporting clear communication across the team.