Engineering Manager - Customer Support Engineering

SEON is a leading force in fraud prevention and AML compliance, empowering thousands of businesses worldwide to combat fraud, mitigate risk, and safeguard their revenue streams. Utilizing over 900 real-time, first-party data signals, SEON enhances customer profiles, identifies suspicious activities, and simplifies compliance processes, all from a single platform. Our advanced analytics and faster time-to-value have enabled companies to achieve a remarkable 95% reduction in fraud and a 32x return on investment. Our rapid growth is fueled by partnerships with some of the most innovative digital companies globally, including Revolut, Wise, and Bilt.As the Engineering Manager for the Customer Support Engineering division, you will spearhead and develop a remote team of engineers focused on addressing customer support tickets, particularly those related to defects and other support issues. Your objective will be to establish a top-tier technical response framework that guarantees swift and high-quality solutions for our clients.You will work in conjunction with product, engineering, and support teams to refine workflows, enhance the quality of ticket resolutions, and proactively minimize recurring issues.This role presents a unique opportunity to create and lead SEON's inaugural Customer Support Engineering function—an initiative that is crucial for both our clients' success and the reliability of our products. You will be instrumental in shaping the operational foundation of SEON's issue-response strategy, enabling sustainable scalability while ensuring an exceptional customer experience.

We are seeking a motivated and detail-oriented L1 Parchment Support Engineer to join our dynamic team at Instructure. In this role, you will be responsible for providing first-level support and troubleshooting solutions to our clients using the Parchment platform. Your expertise will play a crucial role in ensuring our customers receive timely assistance and effective solutions to their inquiries.

Instructure is looking for an L1 Support Engineer in Budapest, Hungary. This role centers on providing technical support to customers and helping them get the most from Instructure’s products. What you will do Respond to customer inquiries and troubleshoot technical issues. Work to resolve problems efficiently and clearly communicate solutions. Support users to improve their experience with Instructure’s tools. Requirements Strong problem-solving and troubleshooting skills. Clear communication and a customer-focused approach. This position is based in Budapest and focuses on helping clients use Instructure’s products effectively.

D-ploy is a leading provider of IT and Engineering Solutions across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services that enhance reliability and efficiency while fostering long-term partnerships that bolster both IT productivity and business value.Currently, we are seeking a dedicated IT Onsite Support Engineer to provide professional support to end-users in a well-regulated environment in Budapest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remote.Document all activities and resolutions meticulously within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to maintaining and enhancing knowledge base documentation.Participate in continuous service improvement initiatives.

As a Senior Technical Support Engineer at Formlabs, you will play a crucial role in providing exceptional technical assistance and solutions to our customers. You will work closely with various teams to ensure customer satisfaction and contribute to the continuous improvement of our products and services.

Instructure is hiring a Part-Time Level 1 Support Engineer in Budapest. This role centers on helping clients resolve technical issues and improve their experience with our platforms. Role overview As a member of the customer support team, you will respond to user inquiries, troubleshoot reported problems, and guide clients toward effective solutions. The position calls for a balance of technical know-how and a strong focus on customer satisfaction. What you will do Assist clients by identifying and resolving technical issues Communicate solutions clearly to users Contribute to a positive support experience for all platform users Requirements Technical aptitude for troubleshooting software or platform issues Strong communication and customer service skills Ability to work part-time in Budapest

Veeva Systems is a leading force in industry cloud solutions, dedicated to expediting the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS enterprises globally, we achieved over $2 billion in revenue in our last fiscal year, with promising growth opportunities on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our mission. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, supporting your ability to thrive in your preferred work environment.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our dynamic Product Support team. As part of a fast-growing company recognized as a market leader in SaaS and Industry Cloud for Life Sciences, you will play a crucial role in supporting our customers and internal teams, including Consulting and Sales Engineering.You will collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve complex technical issues. The ideal candidate will be quick to learn, adaptable, persistent, and possess creative problem-solving skills.This full-time position may involve optional on-call duties during weekends. Candidates must be located in Hungary and eligible for employment, as Veeva does not offer sponsorship for work visas or permits.

Formlabs creates advanced 3D printing technology used by over 50,000 organizations worldwide, including well-known names like Apple, Google, Tesla, New Balance, and NASA. Their products help professionals bring ideas to life, supporting everything from product design to medical device manufacturing. Role overview The Software Team at Formlabs is seeking a DevOps Engineering Manager in Budapest, Hungary. This leader will guide the DevOps Team, whose focus is to equip engineers with the tools, infrastructure, and processes needed to deliver reliable software. The team’s goal is to maintain a scalable platform that supports engineering operations and encourages productivity and collaboration across the company. What you will do Lead and mentor the DevOps Team, shaping both strategy and day-to-day execution of DevOps projects Develop and maintain tools and infrastructure to help engineers build, test, and deploy software efficiently Promote collaboration between engineering teams by improving workflows and processes Support the creation of scalable systems that enable Formlabs to deliver high-quality software Requirements Experience building tools and processes that enhance engineering productivity and software quality Interest in leading teams focused on infrastructure, automation, and workflow optimization Drive to contribute to projects that impact design, prototyping, and manufacturing Location This position is based in Budapest, Hungary.

Company Overview:At Zocks, we are a pioneering venture capital-backed AI startup that is revolutionizing financial services and various industries prioritizing security and privacy. Our founding team comprises industry veterans from leading companies like Twilio, IBM, Microsoft, and Hearsay Systems, who have dedicated their careers to developing real-time communication solutions and enterprise platforms. We leverage cutting-edge AI technology to seamlessly connect human interactions with enterprise systems, beginning with the financial sector.Our mission is straightforward yet impactful: to reinvent business operations and streamline areas often hindered by inefficient processes. Our innovative platform empowers users to communicate effortlessly while we capture vital information, eliminating cumbersome data entry and allowing them to focus more on what matters most—their clients.Location: Budapest, XI. (On-site Monday to Thursday, Remote on Fridays)Why Join Us: As we continue to expand, we are in search of a Senior Software Engineering Manager with a minimum of 7 years in Software Engineering and at least 3 years in a leadership role to guide and mentor our talented team of developers. We seek an individual who can introduce innovative ideas, possess advanced technical expertise, and have a strong passion for innovation. In this pivotal role, you will drive our projects forward, enhance our product offerings, and address the increasingly complex needs of our customers using agile methodologies and state-of-the-art technologies.

SEON serves as the pivotal hub for fraud prevention and AML compliance, aiding numerous companies globally in thwarting fraud, mitigating risk, and safeguarding revenue. Leveraging over 900 real-time, first-party data signals, SEON enhances customer profiles, identifies dubious activities, and simplifies compliance workflows - all centralized in one platform. With a commitment to delivering richer data, more adaptable and transparent analysis, and a quicker time to value than competitors, SEON has successfully helped businesses reduce fraud by 95% and achieve an impressive 32x ROI. Our rapid growth is fueled by partnerships with some of the world's most innovative digital brands, including Revolut, Wise, and Bilt.Join the Platform Engineering team at SEON, the driving force behind our technical advancement. This team is focused on constructing the fundamental infrastructure and pipelines that empower product engineers to deploy code securely, swiftly, and independently. We view our platform as a product and our developers as customers, aiming to eliminate friction and minimize cognitive load throughout the software delivery lifecycle.We are in search of a visionary and seasoned Senior Manager of Platform Engineering to lead our talented team of Platform Engineers. In this pivotal role, you will be instrumental in designing the 'Golden Paths' that standardize and expedite our development processes, ensuring that our infrastructure evolves in tandem with our rapid business expansion. You will work closely with Software Engineering, Data, and SRE teams to translate requirements into a unified platform strategy. Your proven ability to lead high-performing teams in complex, fast-paced environments will be essential, as will your skill in organizing and inspiring a team amidst ongoing growth and transformation.This position offers flexibility, allowing you to work from Budapest with a hybrid schedule or remotely from anywhere within the European Union, with occasional travel to our other offices.

We are seeking a skilled Mechanical Engineer with expertise in facility management to join our dynamic team at Bosch Group in Budapest. In this role, you will be responsible for overseeing the mechanical systems of our facilities, ensuring optimal performance and compliance with safety standards.Your key responsibilities will include:Conducting regular maintenance and inspections of mechanical systems.Collaborating with cross-functional teams to improve system efficiencies.Implementing innovative solutions to enhance facility operations.If you are passionate about engineering and facility management, we would love to hear from you!

Join Formlabs as a Service Engineer, where you will play a crucial role in ensuring the highest level of support for our customers. In this position, you will be responsible for diagnosing technical issues, providing solutions, and delivering outstanding service. You will have the opportunity to work with cutting-edge 3D printing technology and collaborate with a team of skilled professionals.

Join Formlabs, a pioneer in the 3D printing industry, and be part of an innovative team dedicated to bringing cutting-edge professional 3D printers to the desktops of designers, engineers, researchers, and artists worldwide. Our advanced printers are utilized by industry leaders such as Google, Tesla, Gillette, and New Balance. Since our inception in Boston in 2011 and achieving unicorn status in 2018, Formlabs has grown to a valuation of $2 billion, establishing itself as one of the top manufacturers of 3D printers globally. Our Budapest office is designed to cultivate essential Engineering and Business teams, contributing to a dynamic workforce of over 100 dedicated individuals, fostering diversity to tackle any challenge that comes our way. The core mission of our Customer Services team is to provide our users with the best tools and exceptional experiences. At Formlabs, this translates to addressing every query—regardless of size—and equipping our users with resources to innovate and create. Key Responsibilities: Acquire in-depth technical knowledge of the SLA (Stereolithography) and SLS (Selective Laser Sintering) product environments. Serve as the primary technical escalation point for customer issues related to our SLA/SLS platforms. Develop and communicate technical troubleshooting procedures to assist our Services agents in resolving in-field issues. Analyze complex issues requiring further investigation to identify root causes and collaborate with R&D/Documentation to implement solutions. Monitor the frequency of both ongoing and new issues, advocating for organizational efforts to address them. Maintain the systems utilized by Services agents for reporting customer issues. Your Qualifications: Holding a Bachelor’s degree in engineering or a related field. Possessing 2-5 years of experience in a technical role, ideally involving hardware, software, and electrical systems. Demonstrated ability to communicate effectively between technical and non-technical teams. Strong sense of accountability in driving projects to completion across various teams and stakeholders. Able to manage daily responsibilities and escalations while balancing long-term projects, remaining calm under pressure or uncertainty. A keen understanding of data and analytics, with familiarity in SQL and/or Google Data Studio (or similar tools) being an advantage. Preferred Skills: A genuine passion for 3D printing and emerging technologies.

Join our innovative team at Betsson as a Fullstack Software Engineer specializing in Player Management. In this dynamic role, you'll leverage your extensive experience in agile development practices while collaborating closely with cross-functional teams and product owners. Your expertise in designing and implementing end-to-end technical solutions will be key in shaping our player account management systems, with a strong focus on utilizing AI tools and services to optimize our development processes.The WowOur Product Development organization operates across five locations, hosting some of the most creative talent in the iGaming industry. If you thrive on cutting-edge technologies and relish the challenge of mission-critical responsibilities, this is the perfect opportunity for you!In a highly competitive market, we prioritize the adoption of the latest technologies to ensure exceptional performance, functionality, and user experience. You will be instrumental in building an industry-leading, scalable, multi-brand platform that supports over 40 brands, catering to hundreds of thousands of users.What's in it for you?The Player Account Management (PAM) area encompasses various aspects of managing player accounts, including:Account creation, verification, updates, and closureAccount authentication, controls, and securityUser session managementResponsible Gaming initiativesA taste of what you will be doingDesign, develop, and maintain scalable fullstack applications using .NET (preferably .NET 9) and Angular.Integrate and manage messaging systems such as Kafka and RabbitMQ.Deploy and manage applications using Docker and Kubernetes in AWS environments.Work with various databases including PostgreSQL, MSSQL, and Couchbase.Implement search capabilities using OpenSearch or Elasticsearch.Write and maintain frontend code using TypeScript, ensuring quality with Playwright or Cypress.Collaborate closely with team members and product owners in an agile environment to meet organizational goals.Utilize AI tools and services to enhance workflows and productivity.

Role overview Qima seeks a Senior Manager, Data & Web Engineering to join their Budapest office. This leadership position manages a team of data engineers and web developers, focusing on the creation and improvement of data solutions and web applications. The role shapes data frameworks and helps ensure web platforms run smoothly, offering a dependable and user-friendly experience. What you will do Lead and mentor a group of data engineers and web developers Oversee development and refinement of data frameworks Maintain high standards for web platform performance and usability Collaborate with cross-functional teams to apply best practices in data management and web engineering Guide the team through complex technical issues Deliver projects on time and within budget Encourage continuous learning and foster innovation within the team Requirements Demonstrated experience leading teams in data engineering and web development Strong knowledge of data frameworks and web application performance Ability to work effectively across departments Track record of mentoring and developing technical staff Comfort managing several projects and shifting priorities This position is located in Budapest.

Who are we?SupportYourApp is a pioneering global leader in Support-as-a-Service, collaborating with renowned tech companies and industry giants such as MasterCard, Calm, and MacPaw since 2010, delivering secure customer and technical support across more than 30 countries. Our operations span a diverse array of industries, providing assistance in 60 languages worldwide. Imagine the opportunity to be part of the forefront of SaaS, software, or hardware solutions!Join our vibrant community as a Customer Support Consultant and thrive in a multicultural and multilingual environment from the comfort of your home office. Expand your potential by acquiring new skills and achieving ambitious goals through our People First management approach. Ready to embark on this journey? Let’s explore what you’ll be doing.Your Responsibilities:Provide exceptional customer support through phone, email, and chat;Escalate complex issues to internal teams when necessary;Assist customers with their inquiries effectively;Stay updated with the latest tools and technologies;Manage sensitive customer data with utmost care and security;Implement cutting-edge customer satisfaction practices;Develop a comprehensive understanding of client solutions and consistently meet KPI targets.

Join our dynamic team at Formlabs as a French-Speaking Customer Support Agent! In this pivotal role, you will engage with our diverse clientele, assisting them with all inquiries related to our innovative 3D printing solutions. Your fluency in French will be essential in providing exceptional support and enhancing customer satisfaction.

Cambridge Mobile Telematics (CMT) develops technology to improve road safety for drivers worldwide. The company’s DriveWell® Fusion platform gathers sensor data from millions of IoT devices, such as smartphones, proprietary Tags, connected vehicles, dashcams, and third-party hardware. This data, combined with contextual information, helps organizations understand vehicle and driver behavior. Auto insurers, automakers, commercial mobility providers, and public agencies use CMT’s insights to support risk assessment, safety programs, claims handling, and driver improvement efforts. CMT is headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb. Role overview The Senior Software Engineer, Customer Solutions, will focus on building and enhancing systems for CMT’s growing customer base. This position leads the development of custom applications and integrations that address specific business needs. Responsibilities include overseeing design, guiding implementation, and ensuring smooth deployment throughout each project. What you will do Lead the creation and improvement of tailored systems and applications for customers Oversee system design and integration from planning through deployment Work closely with clients and internal teams to ensure solutions meet business requirements What we look for Experience developing software solutions for external clients or partners Ability to manage the full project lifecycle, from design to deployment Strong communication skills and a customer-focused approach

Join us in transforming the way the world creates! At Formlabs, we are pioneers in developing innovative tools that empower individuals to turn their visionary ideas into reality, spanning from groundbreaking products to life-saving medical devices. Our advanced 3D printing technology fuels creativity and innovation across more than 50,000 industry leaders globally, including renowned names like Apple, Google, Tesla, New Balance, and NASA. Together, we are revolutionizing the design, prototyping, and manufacturing processes. Our Services team utilizes their unique blend of business and technical expertise to support our direct customers, distributors, and resellers, helping them serve their clients effectively by troubleshooting technical challenges, analyzing machine errors, reviewing printer logs, and imparting essential technical knowledge. We are in search of a skilled and multilingual Customer Support Agent to cater to our expanding markets within the EMEA region. If you thrive on building professional relationships, delivering exceptional service, sharing your technical know-how, and are proficient in both Italian and English, we would love to connect with you! Your Role: Provide support to our direct customers, distributors, and resellers in the EMEA region for technical and business inquiries via phone, email, or chat. Educate and train direct customers and resellers utilizing your technical acumen regarding Formlabs printers. Assist resellers in delivering outstanding service to their clientele. Collaborate closely with our global engineering team to resolve technical issues. About You: You are fluent in written and spoken Italian and English. You possess the ability to quickly troubleshoot technical issues; rest assured, we will equip you with the necessary technical training. You enjoy engaging with people and are an attentive listener. You are comfortable and professional while communicating over the phone. You have exceptional writing skills, demonstrating proper spelling and grammar. Preferred Qualifications: A strong passion for 3D printing and emerging technologies. Experience in a dynamic startup environment. What We Offer: Flexible hybrid work model. Delicious catered lunch at the office three days a week.

Role Overview Formlabs is looking for an L2/L3 Technical Customer Support Agent in Budapest, Hungary. This position focuses on supporting customers by resolving advanced technical issues and helping them use our products effectively. What You Will Do Troubleshoot complex technical problems for customers Guide users through product features and functionality Work to ensure each customer receives clear, helpful assistance What We Look For Strong interest in technology Commitment to helping others solve problems