Italian Speaking Technical Helpdesk Agent

Join MSX International as an Italian Speaking Technical Helpdesk Agent, where your linguistic skills will contribute to providing exceptional technical support to our clients. In this dynamic role, you will assist users with technical inquiries, troubleshoot issues, and ensure a seamless customer experience. Your passion for technology and customer service w…

Join our dynamic team at MSX International as an English Speaking Technical Helpdesk Agent. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your expertise will help ensure customer satisfaction and foster strong relationships with users globally.

Join our dynamic team as an Automotive Technical Helpdesk Specialist, where your bilingual skills in Italian and English will play a crucial role in delivering exceptional support to our automotive clients. You will be the primary point of contact for resolving technical inquiries, providing guidance on automotive systems, and ensuring customer satisfaction through effective communication and troubleshooting.

Join our dynamic team at MSX International as an English-speaking Automotive Technical Helpdesk Agent. In this pivotal role, you will provide exceptional technical support to automotive clients, ensuring their inquiries are resolved efficiently. Your expertise will contribute to maintaining high customer satisfaction and help drive our company's success in the automotive sector.

Join our dynamic team at MSX International as an Automotive Technical Helpdesk Agent, where you will be at the forefront of providing exceptional technical support to automotive clients. In this role, you will leverage your expertise to assist customers with troubleshooting and resolving technical issues related to automotive products and services.As a key member of our helpdesk team, you will be responsible for diagnosing problems, offering solutions, and ensuring customer satisfaction. Your ability to communicate effectively and provide concise information will directly impact our clients' experiences and loyalty.

Join us as a Multilingual Technical Helpdesk Agent at MSX International, where you will be providing expert technical support for a renowned premium automobile manufacturer. In this dynamic role, you will diagnose intricate technical issues and promptly assist the dealer network in resolving product-related challenges. Collaborating closely with workshop technicians and dealership staff, you will facilitate effective communication and provide comprehensive repair guidance through specified channels. Your hands-on experience in automotive workshops will not only aid in crafting solutions across the product portfolio but will also establish you as a vital link between the manufacturer and dealers.What We Offer:Experience working with a leading OEM in the automotive industry.Ongoing training and access to global career advancement opportunities.A professional yet relaxed work atmosphere within a diverse and inclusive team.

Join Formlabs as a Technical Customer Support Representative, where you will leverage your Italian language skills to assist our customers in navigating and maximizing the use of our advanced 3D printing technology. Your role will involve providing exceptional support through various channels, troubleshooting technical issues, and ensuring customer satisfaction.

Join our esteemed client's technical team in Budapest as a Technical Helpdesk Specialist. This pivotal role is dedicated to enhancing service operations not only in Hungary but also across Poland, Ukraine, and the Baltic region. You will focus on diagnosing and resolving technical challenges pertaining to commercial vehicles, ensuring exceptional customer satisfaction and operational efficiency.Your Responsibilities:Assist the dealer network in troubleshooting complex technical issues.Collaborate closely with workshop technicians, providing support for repair instructions through established communication channels.Develop innovative solutions based on the brand's product range, drawing upon your workshop experience.Act as a liaison between the manufacturer and the dealer network.What We Provide:Opportunity to work with a global leader in the automotive sector.Comprehensive onboarding and continuous technical training.Attractive salary and benefits package.Career advancement through global MSX initiatives.A supportive, inclusive, and innovative team environment.

Join our dynamic team as an Italian-Speaking Technical Support Analyst where you will play a crucial role in providing exceptional customer service to our clients. Your expertise in technical support will help resolve issues, guide users through troubleshooting processes, and ensure a seamless experience in utilizing our products.As an integral part of our team, you will interact with clients in Italian, assisting with inquiries, and delivering effective solutions in a timely manner. Your ability to communicate clearly and effectively will enhance customer satisfaction and contribute to our company’s reputation as a leader in technical support.

Join us in transforming the way the world creates! At Formlabs, we are pioneers in developing innovative tools that empower individuals to turn their visionary ideas into reality, spanning from groundbreaking products to life-saving medical devices. Our advanced 3D printing technology fuels creativity and innovation across more than 50,000 industry leaders globally, including renowned names like Apple, Google, Tesla, New Balance, and NASA. Together, we are revolutionizing the design, prototyping, and manufacturing processes. Our Services team utilizes their unique blend of business and technical expertise to support our direct customers, distributors, and resellers, helping them serve their clients effectively by troubleshooting technical challenges, analyzing machine errors, reviewing printer logs, and imparting essential technical knowledge. We are in search of a skilled and multilingual Customer Support Agent to cater to our expanding markets within the EMEA region. If you thrive on building professional relationships, delivering exceptional service, sharing your technical know-how, and are proficient in both Italian and English, we would love to connect with you! Your Role: Provide support to our direct customers, distributors, and resellers in the EMEA region for technical and business inquiries via phone, email, or chat. Educate and train direct customers and resellers utilizing your technical acumen regarding Formlabs printers. Assist resellers in delivering outstanding service to their clientele. Collaborate closely with our global engineering team to resolve technical issues. About You: You are fluent in written and spoken Italian and English. You possess the ability to quickly troubleshoot technical issues; rest assured, we will equip you with the necessary technical training. You enjoy engaging with people and are an attentive listener. You are comfortable and professional while communicating over the phone. You have exceptional writing skills, demonstrating proper spelling and grammar. Preferred Qualifications: A strong passion for 3D printing and emerging technologies. Experience in a dynamic startup environment. What We Offer: Flexible hybrid work model. Delicious catered lunch at the office three days a week.

Join MSX International as a Bilingual Automotive Technical Helpdesk Specialist, where you will provide exceptional support to customers in both Dutch and English. You will play a key role in resolving technical queries and ensuring customer satisfaction within the automotive sector. This position is ideal for those who are passionate about automotive technology and enjoy helping others.

Join our team as a Bilingual Automotive Technical Helpdesk Specialist! In this dynamic role, you will provide expert assistance and support to our clients in both Spanish and English, addressing technical inquiries and troubleshooting issues related to automotive products and services. Your ability to communicate effectively in two languages will be essential in delivering exceptional customer service and ensuring client satisfaction.

Join MSX International as a Bilingual Automotive Technical Helpdesk Specialist based in Budapest. As a key member of our team, you will provide exceptional technical support to our clients in both French and English. Your expertise will be crucial in assisting automotive professionals with their inquiries and troubleshooting issues efficiently.

Join Allegis Global Solutions as a Procurement Specialist in the bustling city of Budapest! We are seeking a dedicated professional fluent in Italian who can navigate the intricate world of procurement within the MSP and staffing industry. In this dynamic role, you will collaborate with various stakeholders, manage supplier relationships, and ensure optimal procurement processes to meet our clients' needs.

Join MSX International as an Automotive Technical Helpdesk Specialist and become a key player in providing exceptional support to our clients in the automotive sector. In this role, you will leverage your technical knowledge and customer service skills to assist users in resolving issues efficiently. If you are proficient in German and/or English and have a passion for technology and the automotive industry, we encourage you to apply!

Join MSX International as an Automotive Technical Helpdesk Specialist! In this dynamic role, you will provide exceptional support to our clients in both German and English, focusing on troubleshooting and resolving automotive-related inquiries.Key Responsibilities:Deliver high-quality customer service and technical support via various communication channels.Diagnose issues and provide effective solutions to clients' automotive queries.Collaborate with team members to enhance service delivery and customer satisfaction.We are looking for individuals who have a passion for the automotive industry and possess strong communication skills in both German and English.

Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.About the RoleWe are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.Your ResponsibilitiesAssist German-speaking customers through phone calls and digital platformsDiagnose and resolve mobile, broadband, SIM, and device issuesAchieve first contact resolution (FCR) for customer queriesAdhere to established call flows for a streamlined processDeliver exceptional, professional customer experiencesCarefully log cases while maintaining GDPR complianceParticipate in coaching, quality assurance sessions, and initiatives aimed at improvementSuccess MetricsMaintain Average Handle Time (AHT) within targetsAchieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scoresConsistently deliver quality aligned with client standardsExhibit strong attendance and reliabilityTraining and Onboarding3 weeks of focused technical training with a mobile emphasis2 weeks of supportive nesting13-week glidepath to reach full KPI targetsOur OfferAttractive salary packageFull-time contract with Custom Connect Hungary Kft3-month probation periodComprehensive onboarding and training programLong-term, stable career opportunity in a rapidly growing European organizationGlobal exposure through the Custom Connect brandYour ProfileFluency in German (both spoken and written)Previous customer service or technical support experience is advantageousBasic technical troubleshooting capabilitiesExcellent communication and problem-solving skillsWillingness to work in shifts

As an Automotive Technical Support Agent for a prestigious global automobile manufacturer, you will deliver expert guidance in diagnosing intricate technical challenges and assist the dealer network in swiftly resolving product-related technical issues. You will collaborate closely with technicians at various workshops and dealerships, providing repair instructions through designated communication channels. Your hands-on workshop experience will not only aid in developing solutions across the entire product portfolio but also position you as a vital link between the manufacturer and dealers.What We OfferEngagement with one of the leading OEMs in the industry.Ongoing training and access to global career advancement opportunities.A professional yet relaxed workplace within a welcoming and diverse team.

Join our dynamic team at MSX International as a Warranty Agent, where your linguistic skills in Italian, Portuguese, or Spanish will play a crucial role in delivering exceptional customer service. In this full-time position, you will be responsible for assisting clients with warranty claims and ensuring their satisfaction throughout the process. We are seeking motivated individuals who thrive in a fast-paced environment and are eager to contribute to our mission of excellence.

Efficiently manage incoming service requests and incidents following SLA, KPI, and FCR standards via phone, email, and our ticketing system.Engage in on-call duties as required.Develop, organize, resolve, and document tickets for seamless tracking.Act as a critical liaison between system specialists and various departments.Oversee ticket control, monitoring, and delegation in alignment with SLAs.Maintain detailed documentation of solutions and keep the knowledge database updated.Provide training and support for new team members, fostering a collaborative environment.Deliver top-notch customer support to end users, addressing inquiries related to IT applications and systems.Manage major incidents effectively and communicate updates to management and relevant departments.Conduct remote troubleshooting for end users to enhance service quality.