Client Account Manager at FullCreative | Chennai

Join FullCreative as a Client Account Manager! We are seeking an enthusiastic individual with 1-4 years of experience in managing international client relationships. Your primary role will be to act as a liaison between our clients and internal teams, ensuring that any challenges faced by our clients are addressed promptly. Your client’s growth is our utmost…

Join our team at fullcreative as a proactive and results-oriented Product Owner, where you will play a pivotal role in transforming strategic visions into actionable outcomes within Agile methodologies. You will take charge of product delivery, ensuring that requirements are translated into impactful features that address real customer challenges, all while adhering to timelines and scopes. Reporting directly to the Head of Product, you will serve as the critical link between stakeholder aspirations and engineering execution. Collaborating with diverse teams, including Engineering, Design, and QA, you will facilitate clear and efficient sprints, delivering measurable value to our customers. Additionally, you will immerse yourself in our extensive product portfolio to identify opportunities for cross-platform enhancements, ensuring your initiatives are in sync with our overarching product ecosystem.

Join our dynamic team at Fullcreative as a Senior Backend Engineer and make a significant impact in the development and enhancement of our flagship product, Setmore. We seek a meticulous and quality-driven individual who is passionate about backend architecture and development. In this role, you will collaborate within a dedicated component team, working closely with various specialists and stakeholders to foster our NextGen engineering culture. Your expertise will guide critical decisions pertaining to architecture, engineering, and design within the scheduling domain of Setmore.Core Responsibilities:Lead the design of our backend architecture.Develop innovative features within our technology stack.Produce high-quality, performant code that is straightforward to test and maintain.Conduct regular code reviews to maintain code quality.Strive for zero-defect code and mentor fellow developers to surpass business expectations.Contribute to the definition and refinement of our internal standards, practices, and processes for continuous improvement.Champion the performance, reliability, and security of our products across various devices and browsers.Refactor the existing codebase to enhance readability, maintainability, and performance.Act as a subject matter expert and provide support to colleagues.Engage in regular collaboration with engineers, designers, QA specialists, and project managers.Create and maintain clear technical documentation to facilitate effective communication across teams.Identify, troubleshoot, and resolve backend issues promptly to ensure a seamless user experience.

Join our dynamic team at fullcreative as a Client Services Representative! We are on the lookout for enthusiastic individuals with 0-6 years of experience in managing international clients. This role is crucial as you will be the vital link between our clients and internal teams, ensuring that any challenges they face are promptly addressed. Your focus will be on fostering your client’s growth and satisfaction, enhancing their onboarding experience, and maximizing the adoption of our innovative products.Key ResponsibilitiesProactively identify customers' needs and challenges to maintain a positive experience.Build and nurture strong, trustworthy relationships with clients through open communication.Act as a liaison between clients and internal teams (Product Development/Billing) to ensure timely resolution of issues.Engage with customers through various channels including outbound calls and inbound chats to facilitate product adoption.Provide customized support tailored to meet each customer’s unique requirements, helping them maximize their capabilities with our software.Monitor customer usage and offer proactive support to enhance their experience and optimize their use of our software.Maintain comprehensive knowledge of our products while continuously seeking ways to improve them.Develop creative solutions to effectively address customer queries and provide exceptional service.Adapt flexibly to changes necessary for the continuous improvement of our products.

As a Senior Recruiter at fullcreative, you will play a crucial role in shaping our workforce by driving successful hiring outcomes across both technical and non-technical domains within our rapidly growing SaaS environment. This position demands a proactive approach to pipeline development, strong ownership, and a commitment to delivering high-quality hires within established timelines.Key ResponsibilitiesConduct thorough screening and interviews, organizing candidate meetings and maintaining consistent communication to keep candidates engaged throughout the hiring journey.Take full ownership of the hiring process, ensuring accountability for metrics such as time to fill, time to hire, and quality of hire.Manage recruitment for both technical and non-technical positions.Exhibit exceptional sourcing skills by leveraging a variety of channels, including LinkedIn, Naukri, referrals, job portals, and networking, to build robust talent pipelines.Demonstrate proven experience in headhunting and proactively sourcing specialized talent.Continuously build and nurture candidate pipelines for current and future hiring needs.Collaborate with business leaders to anticipate hiring requirements and align recruitment strategies accordingly.Provide insights and updates on candidate progress to stakeholders.Continuously enhance sourcing strategies to maintain a steady inflow of talent and candidate pipeline.Foster strong candidate engagement to improve conversion and closure rates.Contribute to process improvements that enhance the speed and quality of hiring.

Roles and ResponsibilitiesConduct thorough quality evaluations of customer interactions using both manual and AI-assisted workflows.Validate AI-generated quality assurance scores to ensure consistency with established quality standards.Perform targeted call and interaction scrubbing based on identified AI risk signals.Ensure compliance with SOPs, regulatory requirements, and customer experience benchmarks.Utilize AI-driven insights to prioritize interactions that require quality assurance intervention.Direct QA efforts towards high-risk interactions rather than random sampling.Escalate significant quality issues and behavioral risks as needed.Analyze QA datasets to pinpoint critical failing parameters, agent behavior patterns, and gaps in customer experience.Work with structured datasets, utilizing Google Sheets or MS Excel, to derive actionable insights.Assist in creating and maintaining dashboards within the Quality Management System (QMS).Provide constructive feedback on feature enhancements related to AI models and functions in the QMS.Leverage QMS dashboards to monitor contact center quality health, track agent performance trends, and evaluate experience metrics (including customer sentiment and interaction outcomes).Take proactive measures based on insights, including scrubbing, escalation, and coaching recommendations.Participate in QA calibration sessions to maintain scoring consistency across evaluations.Recommend enhancements to scorecards, parameters, and evaluation frameworks.Contribute to the evolution of QA processes towards AI-first quality assurance models.

Join Sika AG as a Key Account Manager in Chennai, where you will play a pivotal role in driving client relationships and expanding our market presence. As a key player in our team, you will be responsible for managing strategic accounts, ensuring client satisfaction, and achieving sales targets.

Join Sophos, a global leader in cybersecurity, as a Senior Territory Account Manager. In this pivotal role, you will drive sales initiatives and build strong relationships with clients across your designated territory. Your expertise will be essential in identifying opportunities and demonstrating the value of Sophos's advanced security solutions.We are looking for a dynamic professional who is passionate about technology and skilled at engaging with stakeholders. You will leverage your knowledge of cybersecurity trends and market dynamics to exceed sales targets and contribute to the growth of our organization.

Role overview Equativ seeks an Account Manager based in Chennai to focus on client relationship management and business growth. This position involves developing approaches that improve customer satisfaction and support revenue goals. What you will do Build and maintain strong connections with clients, acting as a key point of contact. Collaborate with internal teams to ensure seamless delivery of services. Promote the adoption of Equativ’s products and solutions among clients. Offer ideas and plans that drive success for both clients and the company.

At Refyne, we prioritize customer excellence as one of our core values. To achieve long-term success, we are committed to cultivating a mindset that focuses on delivering an outstanding customer experience.We are seeking a seasoned Relationship Manager to spearhead the launch of Refyne’s products and services while fostering strong relationships with our clients. The primary objective is to enhance customer satisfaction, loyalty, and retention, ensuring we not only meet but surpass their expectations.Available Locations: Mumbai, Bangalore & ChennaiKey Responsibilities● Effectively resolve client complaints with respect and patience.● Develop and sustain strategic, long-term trust-based relationships with high-volume clients to drive organic growth.● Research and analyze key customer needs and preferences, proposing tailored solutions.● Ensure the timely launch and delivery of employee financial wellness benefits.● Act as the liaison for key clients and internal teams.● Collect, report, and communicate client feedback concerning service, technology, and product delivery.● Measure, track, and analyze key account performance metrics.● Prepare comprehensive reports for upper management.● Stay informed about industry trends, market dynamics, and best practices.

Join our dynamic team at AllCare Therapies as a Client Service Representative. In this pivotal role, you will be the first point of contact for our clients, ensuring their needs are met with exceptional service. You will manage inquiries, provide information about our services, and resolve any issues that arise, all while upholding our commitment to quality care.

ABOUT US:At Rentokil PCI, we bring over 90 years of pest control expertise from Rentokil, the world's leading commercial pest control company with operations in more than 70 countries. Our local brand, PCI, has been recognized as the top pest control service provider in India for over 60 years. With a strong presence across 300 locations in India, we aim to set new benchmarks in customer service and operational excellence, leveraging best practices, innovative solutions, and digital technologies.POSITION SUMMARY:The Key Accounts Manager will play a pivotal role in maintaining and expanding our customer base. Reporting to the National Key Account Manager, this position requires collaboration with cross-functional teams and external stakeholders to drive growth and enhance customer satisfaction.KEY RESPONSIBILITIES:Ensure high customer retention ratesOversee contract renewals and negotiate annual price adjustmentsManage collections and improve cash flowIdentify and execute upselling opportunities with existing clientsDevelop new business avenuesCollaborate with Key Accounts and cross-functional teams across IndiaConduct market surveys and competitor analyses to identify service gapsControl costs and adhere to budgetary constraintsProvide feedback to the service teams to enhance client satisfactionPerform additional duties as assignedKEY PERFORMANCE INDICATORS:Achieve a customer revenue retention rate of 95% or aboveEnsure 100% on-time contract renewalsMeet price increase targets for existing customersManage collections and Days Sales Outstanding (DSO) as per targetsGenerate new sales in line with monthly, quarterly, and yearly targetsCORE COMPETENCIES:Strong customer relationship management skillsExcellent verbal and written communication abilitiesProven success in customer management and business developmentCapacity to work effectively with diverse teams

Join our dynamic team at Paytm Payments as an Associate Key Account Manager in the Oil and Gas sector. In this role, you will be responsible for managing key client accounts, driving sales strategies, and ensuring customer satisfaction. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and contribute to the growth of our business.

Key ResponsibilitiesIdentify, cultivate, and execute growth opportunities in both existing and emerging markets.Establish and nurture business relationships with current and prospective clients to enhance usage and client retention.Analyze client requirements and provide customized solutions that meet their needs.Address inquiries from potential clients, conduct follow-up calls, and respond to requests for proposals.Engage in proactive outreach to new and prospective clients through outbound calls.Convert free-tier users into paid customers by promoting plan upgrades to increase customer lifetime value.Encourage referrals and positive feedback from clients to amplify word-of-mouth marketing.Achieve or surpass targets for calls, appointments, demonstrations, and conversions/upgrades.Utilize CRM software to maintain a comprehensive pipeline of leads.Demonstrate our product to potential clients to evaluate product-market fit and minimize churn.Work productively both independently and collaboratively within a cross-functional team.

Roles & ResponsibilitiesOversee the seamless onboarding and exit processes for employees, ensuring a positive experience.Support daily HR operations by responding promptly to employee inquiries and providing assistance.Develop, manage, and analyze various HR metrics and data to drive informed decision-making.Maintain effective communication through email and chat in English.Exhibit strong multitasking abilities, managing several tasks simultaneously with ease.Proactively engage with leadership to communicate updates and address challenges effectively.Meet project deadlines consistently while maintaining high-quality work.Collaborate with other teams to ensure the continuity of operations.

About Us:Paytm is at the forefront of mobile payments and financial services in India, leading the mobile QR payments revolution. Our innovative technologies empower small businesses to thrive through seamless payment and commerce solutions. Our mission is to connect half a billion Indians to the mainstream economy by harnessing technology.About the Team:The EDC Retail team at Paytm is dedicated to equipping merchants with tools that simplify and enhance their business operations using data-driven technology.Expectations / Requirements:● Drive the sales of our devices among merchants within designated areas.● Engage actively in the micro markets, targeting and developing relationships with high-quality merchants.● Mitigate risks associated with fraud and chargebacks by ensuring a thorough onboarding process for merchants.● Follow the risk management guidelines set by the team, including visiting merchants to address any high-risk issues.● Leverage existing client relationships to gain referrals for potential high-quality merchants.● Collaborate with various Business & Technology Teams within Paytm to identify and resolve common bottlenecks, especially in technology.● Embody the Paytm brand ethos – Stay Hungry, Stay Humble, Stay Relevant!Skills Required:● Ability to identify and cultivate potential clients by expanding and utilizing your network.● Proven experience in B2B field sales, including cold calling, pre-sales, and lead generation.● Strong understanding of technology and user experience principles.● Excellent communication, sales, and negotiation skills.● A continuous improvement mindset with a willingness to experiment.Education:Applicants must hold a bachelor’s degree or higher.

Join our dynamic team at fullcreative as a Customer Success Manager, where you will leverage your 3-5 years of experience in the B2B SaaS sector to empower our clients. Your pivotal role will be centered on helping customers unlock the full value of our innovative solutions. You will guide them through a comprehensive onboarding journey, nurture robust relationships with key accounts, and act as a strategic ally to foster long-term success. Your primary objectives will include enhancing customer satisfaction, boosting customer lifetime value, and proactively resolving potential challenges that may affect their experience.Key ResponsibilitiesPre-Sales Engagement:Participate in demonstration calls alongside Account Executives to effectively communicate the value and outcomes of our offerings to prospective customers.By showcasing our commitment and expertise early on, you will help establish a solid foundation for enduring customer relationships.Customer Onboarding:Craft and execute a seamless onboarding experience tailored to each customer’s business objectives.Collaborate closely with customers after the sale to configure their accounts and scripts, ensuring a smooth transition and setting them up for sustainable success.Relationship Management:Forge and sustain profound, strategic relationships within your designated customer segment.Identify their evolving business needs and objectives, ensuring our services consistently align with and support their goals.Serve as a trusted advisor by offering insights, recommendations, and proactive solutions that enhance their operations.Foster a partnership mentality, ensuring customers feel valued and excited about the benefits derived from our offerings.Proactive Customer Support:Anticipate customer needs by delivering proactive support that addresses challenges before they arise.

Welcome to Sutherland! We're excited to announce an opportunity for Accounts Receivable Callers to join our dynamic team in Chennai.If you're interested, please reach out to Sudha HR at 9176942798 for more details.Key Responsibilities:Engage with insurance companies in the US on behalf of medical professionals, ensuring timely follow-up on outstanding accounts receivable.Prioritize pending claims for outreach based on aging reports.Verify the accuracy of insurance information provided by patients, addressing any gaps or uncertainties.Promptly escalate complex collection issues to management.Possess a foundational understanding of the Revenue Cycle Management (RCM) process.Requirements:A minimum of 1 year of experience in accounts receivable calling is essential.Strong ability to manage multiple tasks effectively.Willingness to work night shifts.Exceptional verbal and written communication skills.Benefits:Transportation facilities (within specified boundary limits).Shift allowances.Opportunities for career growth.Attractive incentive structures.5-day work week.We are looking to fill 20 vacancies. If you're interested, please contact Sudha HR via WhatsApp at 9176942798 to schedule your interview. Remember to mention the reference code: SUDHA HR on your resume.Best regards,Sudha HR

Exciting Career Opportunities in Chennai!Eligibility Requirements:B.COM/BBA/BBM with a minimum of 60% in graduation and 50% in 10th and 12th examinations.Graduation Year: 2016 graduates are preferred.Excellent interpersonal and communication skills are essential.Basic knowledge of accounting principles is required.Must be flexible to work in shifts, primarily night shifts.Compensation: ₹1.5 Lakhs per annum.Transport Facility: Drop facility is provided.Job Role: Finance and Accounts (including Account Payable, Account Receivable, General Ledger processes, Bank Reconciliation, Supply Chain Management, and Technical Editing) in a Non-Voice Process.Designation: Process Associate.

Join our dynamic team at Accor Hotels as an Accounts Assistant, where you will play an essential role in supporting our financial operations in the vibrant city of Chennai. As a key member of our finance team, you will assist in managing accounts payable and receivable, maintain financial records, and ensure accuracy in financial reporting.This is an excellent opportunity for individuals who are detail-oriented, have a passion for numbers, and are eager to contribute to a world-class hospitality brand.