Customer Support Associate at Sutherland | Chennai

Join our dynamic team at Sutherland as a Customer Support Associate where you will play a crucial role in delivering exceptional service to our clients. In this position, you will be responsible for addressing customer inquiries, providing solutions, and ensuring customer satisfaction. Your expertise and commitment will help us maintain our reputation for ex…

Join Sutherland as an Associate, where you will play a pivotal role in supporting our operations. As part of our dynamic team, you will engage in various tasks that enhance operational efficiency and customer satisfaction. We are looking for enthusiastic individuals who are ready to contribute to our mission of delivering exceptional service.

Welcome to Sutherland! We're excited to announce an opportunity for Accounts Receivable Callers to join our dynamic team in Chennai.If you're interested, please reach out to Sudha HR at 9176942798 for more details.Key Responsibilities:Engage with insurance companies in the US on behalf of medical professionals, ensuring timely follow-up on outstanding accounts receivable.Prioritize pending claims for outreach based on aging reports.Verify the accuracy of insurance information provided by patients, addressing any gaps or uncertainties.Promptly escalate complex collection issues to management.Possess a foundational understanding of the Revenue Cycle Management (RCM) process.Requirements:A minimum of 1 year of experience in accounts receivable calling is essential.Strong ability to manage multiple tasks effectively.Willingness to work night shifts.Exceptional verbal and written communication skills.Benefits:Transportation facilities (within specified boundary limits).Shift allowances.Opportunities for career growth.Attractive incentive structures.5-day work week.We are looking to fill 20 vacancies. If you're interested, please contact Sudha HR via WhatsApp at 9176942798 to schedule your interview. Remember to mention the reference code: SUDHA HR on your resume.Best regards,Sudha HR

Role Overview Sutherland Global Services is hiring a Senior Associate - Enterprise Reporting in Chennai. This position focuses on building and delivering reporting solutions that support business goals. The Senior Associate works alongside teams from different functions to produce actionable insights and help improve organizational decision-making.

Join Sutherland Global Services as a Senior Associate Manager in Enterprise Systems. In this pivotal role, you will lead and manage enterprise system initiatives while collaborating with cross-functional teams to enhance productivity and efficiency. Your expertise will drive the implementation of innovative solutions and ensure the seamless operation of our enterprise systems.

At PDI Technologies, we specialize in empowering prominent convenience retail and petroleum brands globally with innovative technology solutions that foster growth and enhance operational efficiency. Through our commitment to “Connecting Convenience,” we enable businesses to boost productivity, make informed decisions, and engage swiftly with customers via loyalty programs, shopper insights, and unparalleled real-time market intelligence delivered through mobile applications such as GasBuddy. Our global team is dedicated to excellence, collaboration, and making a meaningful impact. Join us and be part of a company that champions diversity, integrity, and growth. Role Overview: As a Customer Support Analyst, you will be responsible for engaging with customers to provide information and solutions in response to inquiries, concerns, issues, and requests related to our products and services. You will act on these requests in accordance with company guidelines.

Join us at Hinduja Global Solutions (HGS) for a Mega Walk-in Interview for the position of Customer Support Executive - Voice in Chennai!As a part of our dynamic team, you will play a crucial role in providing exceptional customer service and support. We invite both freshers and experienced candidates to take advantage of this opportunity!About HGS:Hinduja Global Solutions Ltd. is a prominent global provider of Business Process Outsourcing (BPO) solutions with a presence in various countries including the USA, Canada, UK, and India. As part of the esteemed Hinduja Group, we are dedicated to innovation and excellence, employing over 70,000 talented individuals worldwide.We have 100 openings for both freshers and experienced professionals!Key Responsibilities:- Deliver outstanding customer service through voice support.- Resolve customer inquiries efficiently and effectively.- Maintain high levels of customer satisfaction.Salary: Competitive, as per industry standards.Work Schedule: Domestic rotational shifts, 9 hours per day.Transportation: Drop facility available.Bond: No bond or service agreement required.Interview Details:- Date: 4th to 7th May 2016- Time: 10 AM to 4 PM- Location: 5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089 (Landmark: Opposite Chennai Trade Centre)For the interview, please mention 'HR - GEORGE' at the top of your resume. Bring your friends along for this opportunity!

We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.

Gen-Digital brings together well-known brands like Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million users across more than 150 countries. The company’s focus spans digital freedom, cybersecurity, online privacy, identity protection, and financial wellness. Teams value innovation, collaboration, and continuous learning, welcoming diverse backgrounds and encouraging open discussion. Employees are supported with flexible work options, generous time off, competitive pay, and a comprehensive benefits package. Role overview The Technical Support Specialist joins the Internal Tech Support Center of Excellence (COE) Team within Consumer Services and Inside Sales (CSIS). This position blends strategic thinking with direct, hands-on support. Specialists engage with customers, perform root cause and log analysis, and communicate key feedback to internal teams. Acting as the Voice of the Customer, the role helps drive improvements in the customer experience by sharing insights and data. The team manages customer inquiries, identifies areas for service improvement, and suggests practical changes. Occasionally, specialists may test new concepts with customers to gather feedback and inform future enhancements. What you will do Respond to customer queries through phone, chat, email, and remote access using standard support channels. Collaborate with support partner management teams to address challenges related to Net Satisfaction, Resolution rates, and Case Handling. Location This role is based in Chennai, India.

FE fundinfo stands as a global frontrunner in the realm of investment fund data and technology. We take pride in our extensive, diverse, and exceptionally talented team, dedicated to making our industry more interconnected and better informed.In your role as a Customer Support Executive, you will play a vital role in efficiently managing customer support services across various channels including calls, emails, chats, and our online portal. You will be a key contact point for users of FE fundinfo products and services, tasked with resolving issues and fulfilling requests at the first level. You'll also liaise with data and technical teams to ensure timely resolutions. A valid passport is required as the role may involve travel to our global offices as part of the knowledge transition process.Your primary responsibilities include:Handling customer inquiries across multiple channels and ensuring timely resolutions within Service Level Agreements (SLAs).Investigating issues and addressing client requests to achieve immediate resolutions.Building strong customer relationships through prompt and professional communication.Meeting performance metrics related to accuracy, quality, and customer satisfaction.Enhancing your product knowledge and contributing to knowledge management resources.Collaborating with internal teams for streamlined case handling and effective communication.

Join Sutherland as a Service Delivery Manager and lead our team in delivering exceptional service to our clients. In this role, you will be responsible for overseeing service delivery operations, ensuring customer satisfaction, and driving continuous improvement initiatives. You will collaborate with cross-functional teams to optimize processes and enhance operational efficiency.

Join Sutherland as a UiPath RPA Developer in Chennai, where you'll play a crucial role in automating processes and enhancing operational efficiency. Your expertise will contribute to designing, developing, and deploying robust RPA solutions leveraging UiPath technology. This is an exciting opportunity to work with cutting-edge automation tools and make a significant impact within our organization.

Join Sutherland as a skilled Python Engineer specializing in Agentic AI and Generative AI. In this full-time role, you will leverage your expertise to develop innovative AI solutions, enhance existing systems, and contribute to transformative projects that drive efficiency and effectiveness across various domains.

Role Overview Sutherland is hiring a Python Developer in Chennai. This role focuses on building and maintaining reliable software for client projects. What You Will Do Work with cross-functional teams to design and develop Python applications Maintain and improve existing software solutions Contribute to delivering high-quality code that meets client requirements Who We’re Looking For Strong interest in coding and software development Willingness to learn and grow in a collaborative setting

fe-fundinfo is looking for a Product Support Analyst with strong French language skills to join the team in Chennai. This role centers on helping clients use financial information services more effectively. The analyst works directly with users, guiding them through product issues and aiming to improve their overall experience. Key responsibilities Communicate with clients in French, responding to their questions and concerns Troubleshoot product issues, offering clear and practical solutions Support users to help them make the most of financial information tools Location This position is based in Chennai, Tamil Nadu, India.

Role Overview The Lead - Service Delivery Management at Sutherland Global Services oversees service delivery operations, focusing on process improvement and team leadership. This position is based in Chennai, TN, India. What You Will Do Supervise and guide service delivery teams to meet performance goals Monitor and refine service delivery processes for greater efficiency Support operational excellence and maintain high standards of client satisfaction

Role Overview Sutherland is hiring a Senior Manager of Account Management for its Chennai office. This leader will guide the account management team, shape and implement account strategies, and strengthen client partnerships. The position focuses on growing business and ensuring clients receive consistent, high-quality service. What You Will Do Lead and mentor the account management team in Chennai Develop and execute strategies for client accounts Build and maintain strong client relationships Drive business growth through effective account management What We Look For Significant experience in account management Demonstrated success leading teams Strong strategic thinking and problem-solving skills Proven ability to grow client accounts and maintain high client satisfaction

Join our dynamic global team at Sectigo as a Certificate Support Associate. In this pivotal role, you will deliver outstanding customer service through various channels, including phone, email, and live chat. Your main focus will be on addressing customer inquiries, troubleshooting issues, offering product guidance, and ensuring high customer satisfaction. You will collaborate closely with internal teams to resolve customer concerns promptly, fostering long-term relationships.This position is full-time and located in our Chennai office at DLF IT Park, Manapakkam, requiring you to work five days a week.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Triage and manage customer issues related to products, services, and account management.Provide precise and accurate information regarding company products and policies.Document customer interactions and resolutions accurately in internal systems.Independently handle customer support cases and escalate complex issues as necessary.Work collaboratively with Technical Support, Validation, Sales, and Operations teams.Uphold a high standard of customer service and adhere to SLAs.Contribute to improvement initiatives by sharing insights on recurring customer issues.Engage in additional duties as required to support company initiatives.

Exciting Career Opportunities in Chennai!Eligibility Requirements:B.COM/BBA/BBM with a minimum of 60% in graduation and 50% in 10th and 12th examinations.Graduation Year: 2016 graduates are preferred.Excellent interpersonal and communication skills are essential.Basic knowledge of accounting principles is required.Must be flexible to work in shifts, primarily night shifts.Compensation: ₹1.5 Lakhs per annum.Transport Facility: Drop facility is provided.Job Role: Finance and Accounts (including Account Payable, Account Receivable, General Ledger processes, Bank Reconciliation, Supply Chain Management, and Technical Editing) in a Non-Voice Process.Designation: Process Associate.

Join Accor as a Finance Associate in Chennai and take charge of key financial operations that support our dynamic environment. Your responsibilities will include:Preparing month-end and year-end closing journalsCompiling comprehensive financial reports in alignment with company policies and proceduresEnsuring timely and accurate completion of bank sheet reconciliationsMonitoring daily bank statements for abnormalitiesPreparing quarterly GST submissionsManaging corporate tax compilation and submission, ensuring accurate paymentsAddressing corporate queries and requests effectivelySupervising finance sections and ensuring timely compliance with policiesConducting interviews, selections, and recruitment of team membersIdentifying and nurturing potential within the teamConducting performance reviews and managing performance-related issuesMonitoring team performance, professionalism, and attitudeCreating detailed induction programs for new hiresDesigning and implementing staff training programs focused on professional development