About the job
At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses by enhancing their customer experiences.
Our flagship AI agent, Fin, is the most advanced customer service AI on the market, enabling businesses to provide exceptional, round-the-clock support. Combined with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that necessitate human intervention.
Since our inception in 2011, we have earned the trust of nearly 30,000 businesses globally, establishing new benchmarks for customer service. Our commitment to innovation drives us to push boundaries and deliver outstanding value to our clients.
What’s the Opportunity?
As we expand Fin's capabilities into a comprehensive Customer Agent vision, we are launching a new Sales Agent product. This role presents a unique opportunity to be part of a specialized team that will introduce this product to the market, engage early customers, demonstrate ROI, and refine our positioning, packaging, and pricing strategies as we transition from beta to a scalable go-to-market approach.
Team and Role Summary
Join a dedicated “tiger team” focused on rapid learning and execution. Your team will consist of a sales leader, a select group of high-performing AEs, and dedicated Solution Engineering support. This high-autonomy team is accountable for driving results while collaborating closely with Product, Marketing, and Pricing to integrate customer feedback into our strategies.
In this role, you will focus on the Sales Agent initiative, managing the discovery process, evaluation design, ROI narrative, and commercial aspects. You will also engage with select inbound opportunities and strategic logos that align with our ideal customer profile.
If you thrive in a fast-paced environment, enjoy close product interaction, and are eager to shape a new initiative from the ground up, this role is for you.

