API Support Analyst I

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm based in Greenwich, CT, USA, with a presence in over 15 countries. For more than 40 years, we have driven financial innovation, recognized for our state-of-the-art technology and unwavering commitment to our clients.Our affiliates deliver comprehensive electronic brokerage services 24/7 across stocks, options, futures, currencies, bonds, and funds to clients in more than 200 countries and territories. Whether serving individual investors or institutions like financial advisors, hedge funds, and introducing brokers, our advanced technology and competitive pricing empower clients to optimize their investment strategies.With accolades like being named Barron’s #1 online broker for six consecutive years, joining our dynamic, international team means becoming part of a firm dedicated to simplifying and enhancing financial opportunities through cutting-edge technology.This is a Hybrid role (4 days in office / 1 day remote)

We are seeking a passionate and skilled Murex Support Analyst to join our dynamic team at 360IT Professionals. In this role, you will be responsible for providing top-notch support to our clients utilizing the Murex platform. You will troubleshoot issues, implement solutions, and collaborate with cross-functional teams to ensure optimal performance of the system.

Join coinflow as an Operations Support Analyst, where you will be at the forefront of enhancing our operational processes. In this role, you will analyze and streamline workflows, ensuring our team operates efficiently and effectively. Your keen analytical skills will help identify opportunities for improvement, making a significant impact on our daily operations.

maxana is looking for a reliable and customer-oriented IT Support Analyst to deliver onsite technical assistance within a professional office setting in Chicago. This role is hands-on and user-facing, emphasizing daily desktop and IT support, troubleshooting, and collaboration with remote and escalation teams.This position is ideal for a seasoned L2-L3 level IT support expert who enjoys working onsite, communicating effectively with end users, and adhering to established IT protocols and Service Level Agreements (SLAs).Key ResponsibilitiesThe IT Support Analyst will offer consistent, high-quality onsite support to internal users. Duties include diagnosing and resolving hardware, software, and connectivity issues; providing assistance with laptops, desktops, peripherals, and docking stations; and helping with account access and endpoint-related requests.The role involves working with Microsoft 365, addressing user account issues, and resolving common workstation and application challenges. The analyst will record incidents and requests in a ticketing system, follow prescribed escalation procedures, and maintain open communication with users and remote support teams.Maintaining a professional onsite presence is essential, responding to walk-up and scheduled support requests, and ensuring a positive support experience for end users.Work EnvironmentThis is a fully onsite role in Chicago during regular business hours.

We are seeking a dedicated Application Support Analyst to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance for our applications, ensuring that our systems operate smoothly and efficiently.As an Application Support Analyst, you will work closely with users to resolve issues, implement solutions, and enhance the overall user experience. Your analytical skills and attention to detail will be crucial in identifying problems and implementing effective remedies.

Join FourKites, where we address intricate challenges that create real-world impacts. From medical supplies for Cardinal Health to groceries for Walmart, our platform empowers clients to manage global supply chains effectively, flexibly, and sustainably.Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity.We are currently in search of a skilled IT Support Analyst with over four years of hands-on experience. This role entails providing extensive technical support across our varied technology infrastructure. The ideal candidate is a versatile professional adept at managing enterprise systems, ensuring security compliance, and delivering exceptional white-glove support to all end users, including our executive leadership.In this position, you will be responsible for full device lifecycle management, Mobile Device Management (MDM) administration, and supporting network and security operations. We require someone with a minimum of four years of progressive IT experience in enterprise environments and a proven history in managed service delivery or corporate IT support. Experience with macOS in a corporate setting is essential.

Accordion is looking for an AI Support Analyst to help advance AI projects across the company. This position involves working with multiple departments to identify their needs and support ongoing AI initiatives. Role overview This role centers on using analytical skills to provide data-driven solutions. The AI Support Analyst will collaborate with teams throughout the organization, aiming to improve AI capabilities and contribute to more efficient processes. Key responsibilities Support AI initiatives by analyzing data and identifying opportunities for improvement Work with different departments to understand their requirements Help deliver solutions that enhance AI-driven outcomes for clients Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our dynamic team at maxana as an Azure Virtual Desktop (AVD) Support Analyst. In this pivotal role, you will provide essential support for our Microsoft-based enterprise environment, primarily focusing on Azure Virtual Desktop. This position encompasses a variety of responsibilities typically associated with L1–L3 service desk environments. Your expertise will be crucial in assisting end users who rely on AVD, adhering to established processes and runbooks. A solid background in supporting AVD environments is a prerequisite, and familiarity with Nerdio is advantageous.Key Responsibilities Deliver L1, L2, and L3 support for users accessing systems via Azure Virtual Desktop (AVD). Diagnose and resolve login issues, session disconnects, performance problems, and application access challenges. Provide support for local laptops primarily utilized for AVD connectivity. Manage AVD environments including: Session hosts and host pools. Updating golden images as per runbooks. Software distribution to AVD hosts. Facilitate user access and device management through:Active Directory (AD).Microsoft Entra ID (Azure AD).Intune. Provide operational support for tools such as:PrinterLogic.Mimecast.Zscaler. Conduct daily checks, adhere to change processes, and escalate issues as required.Growth OpportunitiesThis position may be tailored to different experience levels. Some team members may focus on ticket resolution, while others might engage in advanced troubleshooting, escalation support, or coordination tasks. The specific role level will be discussed during the interview process.

Join our innovative team at Sonsoft Inc. as a Java API Developer. In this role, you will leverage your expertise to develop scalable and efficient API solutions that drive our business forward. You will collaborate with cross-functional teams to enhance our platforms and ensure seamless integration of services.

About the Opportunity Are you ready to make a significant impact in the rapidly evolving realm of identity security? Join Veza, a pioneering company redefining how organizations manage access through our cutting-edge Intelligent Access platform. Be a part of shaping the future of this transformative industry. In this role, you will drive customer success by effectively coordinating the delivery of onboarding, implementation, integration, and consulting services. Collaborating closely with Veza's services and go-to-market teams, your direct engagement with customers will facilitate their swift and successful adoption of the Veza platform, enhancing their security posture and advancing their business objectives. Your contributions will ensure seamless implementations and technical onboarding, playing a pivotal role in Veza's rapid growth and customer satisfaction. As a Customer Success - Open Authorization API Architect at Veza, you will work alongside our customers to share product expertise, best practices, and strategic insights in identity and security.

About Jet Support Services, Inc. (JSSI)Established in 1989 and headquartered in Chicago, JSSI stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. We offer extensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 aircraft makes and models, enabling owners and operators to stabilize maintenance budgets, enhance aircraft availability, and safeguard asset value throughout the ownership lifecycle.Our diverse portfolio is crafted to simplify the economic and technical complexities of business aviation, including services such as Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. These services collectively empower owners, operators, and maintenance providers with integrated tools for ownership, maintenance planning, execution, and financial management.With over 6,500 aircraft supported through our innovative programs and software platforms, JSSI harnesses its independence, unmatched scale, and data-driven insights to craft customized solutions aligned with the unique needs of each client, regardless of aircraft platform. We are backed by esteemed institutional investors including GTCR, Genstar Capital, and Blackstone. Discover more at jetsupport.comPosition Summary:We are on the lookout for a talented Business Analyst who shares our enthusiasm for developing top-tier aviation software solutions. As a member of our Product Management Team, you will possess strong analytical skills, aligning closely with project and product requirements. Our ideal candidate will bring experience from the aviation sector and a commitment to designing intuitive, client-centric tools that address complex business aviation challenges. You will stay in tune with customer needs and play a vital role in the advancement of our existing and future product offerings. This position promises dynamic collaboration across teams and involves direct reporting to the Product Manager.

AlphaSense seeks an Analyst I to join the Directed Content team in Chicago. This position centers on transforming raw data into actionable insights that guide strategic choices. The Analyst I works with a range of data sources and plays a part in upholding high standards for content quality. What you will do Analyze a variety of data sets to uncover useful information Monitor content for accuracy and maintain quality standards Assist in developing new approaches to enhance content offerings Collaborate with colleagues from different teams to strengthen AlphaSense’s content Requirements Strong analytical skills and attention to detail Ability to work well with cross-functional teams

At MERGE, we pride ourselves on being Built Different. As a cutting-edge marketing and technology agency, we focus on the vital intersection of health and wellness—where human impact is paramount. By integrating storytelling with innovative technology, we transcend conventional engagement through Whole Human Marketing. This unique approach acknowledges the multifaceted nature of individuals and leverages AI to ensure that every interaction with our brands is natural, contextual, and relevant.This dedication to human-centric innovation unites us and drives our mission forward. Together, we aspire to connect people and brands, fostering healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to creating an exceptional work environment that nurtures talented and ambitious individuals. We encourage our team members to think innovatively and engage deeply, empowering them to produce their best work.As an API Integration Associate, you will…Design, develop, and maintain API-driven integration flows utilizing Adobe Workfront Fusion to streamline manual processes and enhance operational efficiency. You will monitor API performance, troubleshoot issues, and ensure system reliability while producing comprehensive documentation for scalable solutions. Collaborate with your team to influence technical decisions and prioritize projects to accomplish strategic objectives, making a significant impact in a dynamic environment!Key Responsibilities:Build Infrastructure: Design and maintain API-led integration flows using Adobe Workfront Fusion for seamless system connectivity.Enable Automation: Utilize iPaaS capabilities to automate business processes and eliminate data silos within enterprise settings.Ensure Reliability: Monitor API performance, resolve integration issues, and implement reliable error-handling protocols to maintain system uptime.Document and Standardize: Develop detailed technical documentation for integration patterns, ensuring solutions are repeatable and scalable across the organization.Independent Problem-Solving: Create solutions and troubleshoot challenges within your domain of expertise.Foster a Collaborative Spirit:Help Your Team: Influence technical decisions to promote a culture of excellence within the team.

Role overview Box, Inc. seeks a Solutions Engineer Architect based in Chicago, Illinois. This position centers on AI, API, and platform technologies. The main focus is to design and build solutions that align with specific client requirements. Strong technical skills are essential for success in this role. What you will do Design and implement solutions using expertise in AI, APIs, and platform technologies to meet client business needs. Collaborate with cross-functional teams to refine and improve product offerings. Support the integration of Box solutions into client workflows, working to ensure smooth adoption and minimal disruption.

CGS Federal is on the lookout for a dedicated Digital Forensic Analyst I, who will play a crucial role in the collection and preservation of data from mobile devices and cloud storage. The ideal candidate will possess a comprehensive understanding of forensic technologies and will have the opportunity to take a leading role in our rapidly growing forensics department. This position requires occasional travel for on-site data collection efforts as well as a regular presence in our main office, which features a state-of-the-art forensics lab and data center. At CGS, we unite driven, highly skilled, and innovative individuals to tackle some of the most pressing challenges faced by the government using advanced technology. We value candidates who are eager to drive government innovation, thrive in collaborative environments, and proactively address the needs of others. Our firm prides itself on fostering a supportive atmosphere that prioritizes professional development through various learning opportunities.

syncreonconsulting is seeking a Windows Server Engineer in Chicago with hands-on experience in Windows Server environments, API integration, and Azure Data Factory (ADF). This position focuses on maintaining and supporting server infrastructure to keep systems running smoothly and reliably. Role overview The Windows Server Engineer will work closely with technical teams to ensure server performance meets business needs. The role involves applying knowledge of APIs and ADF to help deliver solutions and troubleshoot issues as they arise. What you will do Support and maintain Windows Server infrastructure Apply expertise in API integration and Azure Data Factory Monitor system performance and address reliability concerns Requirements Technical background in Windows Server administration Experience working with APIs Familiarity with Azure Data Factory (ADF) Based in Chicago

About JSSIEstablished in 1989 and based in Chicago, Jet Support Services, Inc. (JSSI) stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. Our extensive coverage encompasses engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models, assisting owners and operators in stabilizing maintenance budgets, enhancing aircraft availability, and safeguarding asset value throughout the ownership lifecycle.JSSI has curated a suite of complementary business lines designed to alleviate the economic and technical complexities inherent in business aviation. Our offerings include Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Collectively, these services empower owners, operators, and maintenance providers with integrated tools for effective ownership and maintenance planning, execution, and financial management.Supporting over 6,500 aircraft via our programs and software platforms, JSSI capitalizes on its independence, unmatched scale, and data-driven insights to deliver customized solutions and support models tailored to each client’s interests, irrespective of aircraft platform. JSSI is proudly backed by leading institutional investors, including GTCR, Genstar Capital, and Blackstone. Explore more at jetsupport.com.Mission StatementThe IT Security Analyst plays a critical role in supporting the organization’s cybersecurity operations by actively monitoring security alerts, analyzing potential threats, and aiding in the identification, investigation, and resolution of security incidents.This position demands strong analytical and investigative skills, as the analyst is integral to the day-to-day operations of the security program. In collaboration with the security engineer and IT teams, the analyst will work to maintain and enhance the organization's security posture while also requiring exceptional communication and interpersonal abilities to effectively coordinate efforts, share insights, and cultivate a culture of security awareness throughout the organization.

Legal & General Investment Management seeks a Charles River IMS Support Analyst to join its Asset Management team in Chicago. This full-time position centers on supporting and maintaining the firm's investment management platform. Key Responsibilities Provide daily support for the Charles River Investment Management System (IMS). Collaborate with teams across departments to address issues and enhance workflows. Help improve system performance and operational processes within the asset management division. Requirements Experience working with investment management platforms, especially Charles River IMS. Strong problem-solving skills and the ability to work with colleagues from different teams. Based in Chicago and available for full-time work.

EquipmentShare is looking for a Customer Support Billing Specialist I to join the team in the Chicago, IL (Southwest) office. This position focuses on helping customers with billing-related questions, handling transactions, and ensuring a positive experience throughout each interaction. Key Responsibilities Answer customer billing inquiries with clear and prompt communication Process billing transactions with accuracy Coordinate with other departments to resolve issues efficiently Provide consistent, high-quality customer service Collaboration This role involves regular interaction with teams across the company. Effective communication and a problem-solving mindset are important for addressing customer concerns quickly and thoroughly.

What Awaits You:Exclusive Employee Perks: Avail special discounts at Fairmont Chicago and Accor properties globally for you and your family.Complimentary Meals: Enjoy free meals at our on-site employee cafeteria.Lifelong Learning: Enhance your culinary skills through customized programs at our prestigious Academies.Make a Difference: Engage in our Corporate Social Responsibility initiatives.Health and Financial Security: Access comprehensive medical and dental benefits, along with convenient direct deposit options.Endless Opportunities: Discover career advancement prospects within Fairmont Chicago and beyond—limitless growth awaits!Your Role: Cultivating Culinary ExcellenceAre you passionate about culinary arts and seeking to elevate your career to a world-class platform? Join our esteemed culinary team and take your skills to new heights.Your Responsibilities:Deliver exceptional, friendly, and proactive guest service while collaborating with team members.Prepare and serve all food items for a la carte and buffet menus, adhering to hotel recipes and standards.Organize workstation with necessary mise en place, tools, equipment, and supplies.Demonstrate knowledge in Wok Cookery and Sushi/Ceviche preparation.Communicate effectively with Sous Chefs or Executive Chef during peak periods to ensure optimal guest service.Anticipate and respond to guests’ needs promptly, acknowledging all guests regardless of the time of day.Contribute ideas, opinions, and suggestions during daily shift briefings.Maintain proper product rotation in chillers to reduce waste and spoilage.Ensure accurate storeroom requisitions.Possess thorough knowledge of all menu items, daily features, and promotions.Maintain cleanliness and organization of all work areas, utensils, and equipment.Flexibility to work across all culinary sections within the hotel.Adhere to kitchen policies, procedures, and service standards.Follow safety and sanitation protocols when handling food and beverages.Comply with hotel attendance policies.Perform other related duties as assigned.Compensation: $28.26 per hour