Associate Director of Program Success

Job Title: Associate Director of Program SuccessTeam: Innovation TeamLocation: Hybrid in Chicago, ILEmployment Type: Full-timeFLSA Classification: ExemptStart Date: ASAPAbout BravenBraven is a national nonprofit organization dedicated to equipping ambitious college students with the skills and opportunities necessary for securing a robust first job post-grad…

Join our dynamic team at Jobs for Humanity as a Program Director, where you will lead transformative initiatives aimed at fostering inclusivity and empowerment in communities across the nation. As a Program Director, you will oversee various programs, ensuring alignment with our mission of creating equitable opportunities for all individuals.

Role overview The Lead Associate Account Director at The Trade Desk in Chicago guides a team dedicated to client success in digital advertising. The position focuses on helping clients achieve their marketing goals through strategic planning and attentive service. What you will do Lead and mentor a team managing client accounts Share strategic insights that support client advertising objectives Assist clients in using data and technology to enhance campaign results Uphold high service standards throughout each client partnership What makes this role unique Strong digital advertising experience is required. This role blends leadership, client strategy, and direct support to help clients benefit fully from The Trade Desk’s platform and offerings.

Join Northwestern Medicine as a Program Director for Audiology, where you will lead innovative audiology programs, ensuring the highest standards of patient care and clinical excellence. You will oversee a team of professionals dedicated to advancing audiological practices and enhancing patient outcomes. This role requires a visionary leader with a passion for improving auditory health and a commitment to fostering a collaborative environment.

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

About Protocol Behavioral HealthAt Protocol Behavioral Health, we specialize in providing tailored behavioral health support specifically designed for cancer patients. Partnering closely with oncology clinics and cancer centers, we recognize that patients battling cancer are disproportionately affected by mental health challenges and the risk of suicide, both of which can severely hinder treatment outcomes and adherence. Our innovative approach meets patients where they are—emotionally, logistically, and financially—delivering high-quality mental health care through a collaborative care model integrated directly into oncology treatment settings. Our leadership team comprises seasoned professionals with extensive experience in behavioral health, healthcare services, and oncology payer relationships, collaborating with esteemed organizations such as The US Oncology Network, Equip, agilon health, and Cancer Treatment Centers of America.About the RoleWe are seeking a dynamic Director of Partner Success to join our operations team to foster and maintain impactful relationships with our oncology practice partners. This pivotal role will act as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective integration of workflows, and the achievement of measurable partnership outcomes. The Director will oversee ongoing management of operational partnerships, track performance metrics, conduct quarterly joint operating committee meetings, and enhance workflow processes, all while supporting the initiation and implementation of new practice partnerships. This position is ideal for a healthcare operations leader who excels in fast-paced, early-stage environments and approaches partner engagement with a thoughtful, problem-solving mindset.Key Responsibilities:Manage and cultivate ongoing operational relationships with oncology practice partners, ensuring clear and consistent communication among key stakeholders on both teams.Collaborate cross-functionally to align and integrate operational workflows between our organization and partner practices.Continuously assess and optimize workflows to enhance efficiency, performance outcomes, and the overall partner experience, adapting to software updates and operational changes as necessary.Track and report on partnership performance metrics, providing actionable insights to both partner practices and internal leadership.

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction and retention, while developing strategic relationships with key stakeholders.

Walker Consultants is hiring a Director of Vertical Transportation KapstoneVT™ Program to lead the growth of the KapstoneVT™ platform within the Vertical Transportation division. This full-time role is based in Chicago, IL (Hoffman Estates). Role overview This position centers on expanding and enhancing the KapstoneVT™ program, which delivers data-driven insights for elevator and escalator portfolios. The Director will oversee daily program operations, collaborate with teams across the organization, and guide the development of scalable, efficient processes. Key responsibilities Develop and execute a program that uses data to generate actionable insights for elevator and escalator management Work closely with cross-functional teams to oversee KPI data, reporting, and operational activities Establish and improve processes to ensure program consistency and efficiency Lead and mentor team members, fostering accountability and high performance Translate complex datasets into clear insights to inform business decisions Requirements Strategic mindset with a focus on optimizing operations Experience running data-driven programs and interpreting large datasets Strong communicator who works effectively across teams Proven ability to manage multiple priorities and deliver results Self-motivated leader with attention to detail and accountability Benefits Collaborative, growth-oriented culture Competitive salary Comprehensive benefits This role offers the opportunity to shape program operations, develop scalable processes, and contribute to the evolution of Walker Consultants’ services in vertical transportation.

West Monroe Partners seeks a Director of Technology Transformation and Program Leadership to join its Operations Excellence practice in Chicago. This senior leader will work within the Enterprise Strategy & Execution (ES&E) discipline, focusing on large-scale technology transformation programs such as ERP, CRM, and HCM. The role combines hands-on program leadership with strategic advisory responsibilities for clients navigating complex change. Role overview This position centers on guiding organizations through enterprise technology transformations. The Director will serve as a program leader, working with executive sponsors and cross-functional teams to ensure successful outcomes for major initiatives. What you will do Lead complex technology transformation programs, coordinating business, technology, and change management workstreams across multiple stakeholders. Develop detailed roadmaps and value cases, outlining business benefits, cost savings, and ROI metrics for transformation projects. Advise executive sponsors by translating strategy into actionable plans and supporting informed decision-making. Drive programs to deliver measurable business outcomes through strong governance, risk management, and value realization practices. Design, establish, and lead Transformation Offices that bring together program governance, technology delivery, change management, enterprise architecture, and benefits tracking. Assess client readiness and define operational models required for complex, technology-driven transformations. Collaborate with client IT and architecture leaders to align business capabilities, application portfolios, and delivery sequencing. Direct and oversee third-party system integrators, ensuring delivery partners meet scope, quality, and timeline expectations. Location This role is based in Chicago.

About UsArrive Logistics stands as a premier transportation and technology enterprise within North America, dedicated to continuous, significant growth year after year. Our achievements are a direct reflection of our extraordinary team and the collaborative environment we foster. We prioritize offering our employees a fulfilling work experience, and our award-winning culture emphasizes personal and professional development in a vibrant, casual, and team-oriented setting. Now is an exhilarating time to join us, so read further and consider applying!Ideal CandidateAs a Client Success Associate, you will be pivotal in achieving Operational Excellence. Your primary responsibilities will include overseeing the daily operations for both existing and new client accounts facilitated by our sales team. Key tasks will involve constructing loads, scheduling appointments, tracking shipments while providing timely updates both internally and externally, and finalizing load closures. You will focus on honing these skills while also exploring additional responsibilities to further enhance your capabilities within the Client Success team. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and adept at executing operational tasks independently, as well as collaborating across various departments.

Join The Aparecio Foundation as a Volunteer/Intern in the role of Program Director. In this capacity, you will be instrumental in planning and executing impactful programs that align with our mission to enhance women's education and economic opportunities.Responsibilities include:Design and implement innovative programs that resonate with the foundation's mission.Act as a liaison across various departments such as fundraising, marketing, and community partnerships to ensure program success.Assess the effectiveness of programs and provide actionable recommendations for enhancement.Collaborate with fellow Board members to set strategic goals and resolve challenges.Establish priorities and develop a structured work schedule to monitor progress and gather insights on each initiative.

Join WPP Media as an Associate Director of PlanningWPP is the trusted growth partner for the world’s leading brands. Our exceptional talent, reliable data, and world-class partnerships, all unified by our pioneering marketing platform, WPP Open, empower clients to navigate change, seize opportunities, and achieve transformational growth.At WPP Media, our AI-driven media operating unit, we seamlessly integrate media, data, and partnerships to deliver creative personalization at scale. Through WPP Open and powered by Open Intelligence, our clients gain unparalleled visibility into their media investments, understanding precisely where, how, and why their strategies are effective.

About WPPWPP stands as the premier growth partner for renowned global brands. We integrate cutting-edge media intelligence, innovative data solutions, unparalleled creativity, and transformative enterprise services within a single organization. Our exceptional talent and the WPP Open marketing platform empower clients to navigate change, seize opportunities, and achieve transformative growth. For more details, visit WPP.com.Role Overview:In the position of Associate Director of Growth, you will be crucial in steering the comprehensive pitch process for Tier 2 and 3 pitches while providing vital support for Tier 1 engagements. Your leadership will drive project timelines, manage deliverables, and shape insightful narratives that resonate. This role necessitates strong coordination of cross-functional teams, mentorship of junior staff, and a commitment to maintaining the highest quality standards for client deliverables. You will also contribute to process optimization, foster a culture of growth within WPP Media, and help cultivate strong client relationships to secure new business opportunities.

We are seeking an experienced Associate Director of Media Analytics to join our dynamic team at Monks in Chicago. In this leadership role, you will be instrumental in driving data-driven media strategies and delivering actionable insights that optimize our clients' marketing performance. You will lead a talented team of analysts and collaborate closely with cross-functional teams to ensure that our media efforts are effectively aligned with our clients’ objectives.The ideal candidate will have a strong background in media analytics, with a proven track record of leveraging data to influence strategic decisions. You will be responsible for overseeing analytics initiatives, managing client relationships, and presenting findings to stakeholders.

At PPRO, we strive to make local payment methods accessible for everyone, enabling global commerce through preferred payment options. We empower our partners, including industry leaders like Ant Group, PayPal, and Stripe, to explore new markets and expand their customer reach.Our diverse global workforce comprises over 50 nationalities across more than 10 international locations, all focused on delivering exceptional products and services. Our commitment to innovation in global commerce is paralleled by our internal values of #chooseaction, #beopen, #thinkcustomer, #gofurther, and #wintogether.Position Overview:We are looking for a dynamic and results-driven Associate Director of Account Management to join our team. This role involves managing and enhancing revenue and portfolio share from our existing customers, focusing on a select group of our most strategic clients. The successful candidate will possess a strong background in account management, exceptional commercial insight, outstanding communication abilities, and a knack for cultivating collaborative relationships with key stakeholders.

At MERGE, we are Built Different. We are a pioneering marketing and technology agency designed specifically for the health and wellness sector, where every human connection is paramount. Our unique approach, Whole Human Marketing, integrates compelling storytelling with cutting-edge technology, allowing us to transcend conventional engagement methods. We acknowledge the multidimensional nature of individuals and leverage AI to ensure each brand interaction is natural, contextual, and meaningful.This dedication to innovation with a human-first mindset unites us in our mission: to connect individuals and brands, fostering healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to crafting a remarkable work environment that nurtures talented and ambitious individuals. We provide an opportunity for you to think bigger and feel deeper, engaging both mind and spirit to achieve the pinnacle of your professional journey.We are in search of a detail-oriented Associate Director of Paid Search to spearhead strategy and execution for a crucial client in the insurance sector. As the go-to expert, your role will involve shaping the paid search roadmap and ensuring impeccable implementation. You will align search strategies with client aspirations and overarching digital goals while collaborating with a multidisciplinary team (Account, Creative, Media, and Measurement). Furthermore, you will oversee platform strategies, content dissemination, and community engagement across Google, Microsoft, and other platforms.

Join NielsenIQ as an Associate Director of Strategy and Corporate Development, where you will play a pivotal role in shaping our strategic initiatives and driving corporate growth. This leadership position requires a strategic thinker with a proven track record in corporate development and strategy execution.

Join our dynamic in-house creative team at Resource Innovations as an Associate Creative Director, specializing in Copywriting! This pivotal leadership role is designed for a writer-centric individual who excels in melding creative concepts with brand integrity and team management.Your primary objective will be to elevate and harmonize our brand voice across diverse campaigns, digital channels, and corporate communications. A significant aspect of your role will be to enhance our corporate storytelling, focusing on impactful campaign messaging, executive communication, thought leadership pieces, press releases, and speaking engagements. You will work closely with our CEO and senior leadership team to ensure our external communications are not only engaging and credible but also aligned with our strategic growth objectives.This position offers the unique chance to mentor and lead our talented copywriting team, establishing high standards for quality while fostering teamwork, accountability, and professional development.The ideal candidate will possess agency-level conceptual skills, a proven ability to navigate both creative and corporate realms, and a collaborative and resourceful mindset.

Join our team as an Associate Director specializing in Damages & Valuations. In this pivotal role, you will leverage your expertise to analyze complex data and deliver strategic insights that drive client success. You will collaborate with cross-functional teams to develop valuation methodologies and present findings to stakeholders.