B2B Customer Support Specialist

Description Join Keeper Security as a dedicated Customer Support Specialist, where your skills and enthusiasm will play a crucial role in our B2B Support team. This role offers the flexibility of a fully remote position for select locations, with a hybrid work option available for candidates within the Chicago, IL metropolitan area. Keeper's cutting-edge cyb…

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

Join Stripe as a Product Support Specialist, where you will play a critical role in ensuring the success of our customers. You will be the first point of contact for our users, assisting them with inquiries and providing exceptional support regarding our products and services. Your expertise will help enhance the customer experience while identifying areas for improvement.

Join SPS North America as an On-Call Field Support Specialist, where your expertise will be vital in providing outstanding assistance and solutions to our clients in various field operations. You will play a crucial role in ensuring our services meet the highest standards of quality and efficiency.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements

Join our dynamic team as a Deskside Support Specialist in Chicago! In this role, you will be the first point of contact for our clients, providing exceptional technical support and ensuring their IT needs are met. Your expertise will help maintain the efficiency of our operations, and you will play a crucial role in enhancing the user experience.

As a Product Support Specialist at Asana, you will play a crucial role in empowering our customers to maximize their use of our project management tools. Your passion for technology and problem-solving will help users navigate challenges, ensuring they receive the highest level of support. You will work closely with cross-functional teams, providing valuable insights to enhance our product offerings.

As an Informatics Technical Support Specialist, you will play a critical role in providing technical support for informatics systems and applications. You will assist end-users with troubleshooting and resolving issues, ensuring optimal system performance and user satisfaction. This role demands strong analytical skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

Join our dynamic team as an On-Call Field Support Specialist at SPS North America, where you will play a crucial role in delivering exceptional support to our clients. This position involves responding promptly to service calls, troubleshooting issues, and ensuring the highest level of customer satisfaction. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Join our dynamic team as an Office Services Support Specialist! In this full-time role, you will provide essential support to our Legal & Document Processing departments, ensuring smooth daily operations. Your contributions will directly enhance our service delivery and client satisfaction.

Role Overview Strata Careers is hiring a Technical Product Specialist in Decision Support based in Chicago, IL. This role focuses on improving decision-making tools and supporting their use across client organizations. What You Will Do Work closely with teams from different departments to design and refine technical solutions for clients. Gather and document product requirements to ensure solutions align with client needs. Provide ongoing support for decision support products, addressing technical questions and troubleshooting issues. Help guide successful product implementations from start to finish.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic team at Northstar Staffing Solutions as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance to our clients. Your expertise will ensure that end-users experience minimal downtime and receive the highest level of service.

Nexamp seeks a Customer Collections Specialist based in Chicago, IL. This position centers on managing collections activities while helping to maintain positive customer relationships. The role supports Nexamp’s commitment to sustainable energy solutions. Key responsibilities Respond to customer account inquiries with professionalism and care Oversee the collections process to encourage timely payments Foster constructive interactions with customers throughout the collections cycle Contribute to Nexamp’s mission in the renewable energy field Requirements Keen attention to detail Clear and effective communication skills

Join our dynamic team as a Desktop Support Specialist in Chicago! This role is essential in providing top-notch technical support to our clients. As a Desktop Support Specialist, you will troubleshoot hardware and software issues, assist users with technical inquiries, and ensure a seamless IT experience.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist! In this role, you will be the first point of contact for technical support, providing exceptional service to our clients. Your expertise in troubleshooting hardware and software issues will help ensure seamless operations within our organization.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this full-time role, you will be the first line of support for our clients, ensuring their technical needs are met efficiently and effectively. You will assist in troubleshooting hardware and software issues, providing timely and professional support to enhance user experience.

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.