Client Support Associate

Join Alpha Beinsight Inc. as a Client Support Associate, where you will be the frontline advocate for our clients. Your role will involve providing exceptional support, resolving inquiries, and ensuring client satisfaction. We are looking for a proactive individual who thrives in a dynamic environment and is passionate about helping others.

About AlphaSense: AlphaSense is the go-to platform for some of the world’s most sophisticated companies, helping them eliminate uncertainty in their decision-making processes. We leverage cutting-edge AI technology to deliver reliable market intelligence and insights from a wide array of trusted content sources, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary client research. In 2024, AlphaSense acquired Tegus, furthering our mission to empower professionals to make informed decisions through AI-driven market insights. This merger enhances our capabilities and promotes innovation, allowing users to access a broader scope of insights from thousands of content sets. With over 6,000 enterprise customers, including a significant portion of the S&P 500, AlphaSense is positioned for continued growth. Founded in 2011 and headquartered in New York City, we have a diverse team of over 2,000 employees across multiple global offices, including the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. We invite you to be part of our journey!About the Team:Our Expert Call Services team is dedicated to providing timely and impactful insights by connecting clients with industry-leading experts. We research, recruit, and recommend expert profiles for one-on-one consultations, becoming an integral part of our clients' research efforts through collaboration and creativity.About the Role: As an Associate, you will play a pivotal role in enhancing our platform's transcript offerings. We are redefining investment research by cultivating a high-performance culture where our Associates connect with industry experts to enrich our content platform and challenge the status quo within the investment research and expert network sectors.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, Connecticut, with a presence in over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.Our affiliates deliver around-the-clock electronic brokerage services across a variety of asset classes, including stocks, options, futures, currencies, bonds, and funds, to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic workplace offering the chance to be part of a team that simplifies and enhances financial opportunities through state-of-the-art technology.This is a hybrid role (3 days in the office / 2 days remote).About Your Team:As a member of the Client Technical Support team, you will assist our clients with inquiries regarding our trading offerings and serve as a liaison between internal teams and clients to ensure prompt and effective resolutions to any issues that arise. We are looking for an analytical problem solver with a knack for troubleshooting technical and software-related challenges. The ideal candidate should have the ability to identify, investigate, and escalate client-reported issues concerning our platforms. If you are proactive, motivated, and analytical, we invite you to join our team and contribute to building one of the world's premier brokerage brands.Responsibilities:Provide support to clients through various channels including phone, chat, and support tickets.Deliver technical and functional support for Interactive Brokers’ platforms.Desktop applications (Windows, macOS, and Linux).

The A. O. Garcia Agency is looking for a Client Services Associate to join the team from Chicago, Illinois. This position is fully remote, allowing work from home while staying closely connected with both clients and colleagues. Role overview This role centers on supporting clients and ensuring their needs are met with care and professionalism. The Client Services Associate plays a key part in maintaining client satisfaction and building strong relationships. What you will do Serve as the main point of contact for clients, handling questions and requests promptly Provide attentive service and support to help clients achieve their goals Collaborate remotely with the team and maintain consistent communication with clients

About UsArrive Logistics stands as a premier transportation and technology enterprise within North America, dedicated to continuous, significant growth year after year. Our achievements are a direct reflection of our extraordinary team and the collaborative environment we foster. We prioritize offering our employees a fulfilling work experience, and our award-winning culture emphasizes personal and professional development in a vibrant, casual, and team-oriented setting. Now is an exhilarating time to join us, so read further and consider applying!Ideal CandidateAs a Client Success Associate, you will be pivotal in achieving Operational Excellence. Your primary responsibilities will include overseeing the daily operations for both existing and new client accounts facilitated by our sales team. Key tasks will involve constructing loads, scheduling appointments, tracking shipments while providing timely updates both internally and externally, and finalizing load closures. You will focus on honing these skills while also exploring additional responsibilities to further enhance your capabilities within the Client Success team. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and adept at executing operational tasks independently, as well as collaborating across various departments.

About TripleLiftAt TripleLift, we are revolutionizing digital advertising by combining stunning creative, reputable publishers, actionable data, and intelligent targeting. With over one trillion ad transactions monthly, we empower publishers and platforms to maximize their revenue. Our innovative technology connects top brands with audiences across online video, connected television, display, and native advertising formats. Our clients choose us for our cutting-edge solutions, premium ad formats, and a dedicated team of experts focused on enhancing their performance.As a proud member of the Vista Equity Partners portfolio, we are certified by the NMSDC and are committed to diverse spending goals and economic inclusion. Discover how TripleLift is elevating the programmatic ecosystem at triplelift.com.OverviewTripleLift is on the lookout for a meticulous and client-oriented Trading Specialist to facilitate the successful activation and ongoing management of our advertising partnerships. As a pivotal member of our Demand team, you will act as the main technical operational liaison for our clients, ensuring campaigns are correctly configured, tags are thoroughly QA'd, performance is diligently tracked, and any issues are swiftly addressed.This position involves direct client interaction and requires a blend of technical acumen, problem-solving abilities, and exceptional communication skills. The ideal candidate will be adept at collaborating with advertisers, agencies, and trading desks to troubleshoot challenges, confirm campaign specifics, and ensure smooth activations that yield outstanding results.Key ResponsibilitiesAct as the primary technical contact for assigned accounts, fostering robust relationships with their operational and technical teams.Deliver consultative activation support for advertisers and agency partners across all TripleLift formats within integrated DSPs.Oversee live campaigns to guarantee successful delivery while proactively identifying risks or optimization opportunities.Take ownership of end-to-end troubleshooting for campaign-related issues, including performance metrics, delivery timelines, pacing, and tracking accuracy.Serve as the first point of contact for client inquiries related to technical, operational, and product matters.Collaborate internally with product and engineering teams to enhance service delivery.

Founded in 1986, Marquette Associates is dedicated to delivering unparalleled investment consulting services. Our mission is to serve as a reliable partner, putting our clients’ interests and goals at the forefront of our operations. With a team that combines real-world experience and a commitment to innovative thinking, we empower our clients to achieve their objectives effectively.If you are interested in future opportunities that are not currently advertised, please submit your resume here for consideration.

At Valtech, we are a leading experience innovation company, recognized as a trusted partner to some of the most renowned brands globally. We pride ourselves on providing our team members with abundant growth opportunities, a values-driven culture, and the ability to shape the future of customer experience.The OpportunityJoin us at Valtech, where we foster an environment that encourages continuous learning, meaningful impact, and professional development. Whether you're developing groundbreaking digital solutions, rethinking conventional approaches, or crafting the next wave of customer experiences, your contributions will play a pivotal role in transforming industries.

Join Braze, a cutting-edge company specializing in customer engagement solutions, as an IT Associate. In this crucial role, you will assist in maintaining and optimizing our IT infrastructure, ensuring seamless operations across our various departments. You will collaborate with team members to troubleshoot technical issues, implement solutions, and support our employees with their IT needs.

Robinhood Markets, Inc. seeks a Cashiering Support Associate to help maintain the accuracy and efficiency of its cashiering operations. This position plays a key part in supporting financial services by processing transactions with attention to detail. Role overview Cashiering Support Associates process customer transactions, ensuring each step is completed with care. The role involves direct interaction with customers to support their needs and resolve issues related to cashiering activities. Locations Chicago, IL Clearwater, FL Westlake, TX

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLDWelcome to NinjaTrader, a pioneering trading platform and futures broker that empowers traders to take charge of their financial futures. We achieve this by providing innovative products and services that elevate the trading experience, ensuring both novice and expert traders have the tools they need to confidently navigate the globe's financial markets.Since our inception in 2003, we've dedicated ourselves to understanding and supporting traders on their journey to success. Our commitment has resulted in a thriving community of over 2 million users, solidifying our position as the leading futures brokerage worldwide.At NinjaTrader, we are committed to continuous improvement and innovation, always striving to push the envelope and modernize the futures trading industry. Our users benefit from cutting-edge tools, real-time support, and a vibrant community of like-minded traders, ensuring they are always well-equipped to succeed.

Join Strata's innovative Staff Augmentation Program as a Senior Consultant, where you will play a pivotal role in enhancing client delivery and internal operations for our Decision Support clientele. You will be instrumental in driving high-value client experiences through meticulous configuration, auditing, and reporting, all while ensuring adherence to budget and timelines. This role requires a proactive and entrepreneurial approach, as you collaborate closely with sales and client experience management teams to foster strong partnerships and maintain a robust business presence in a newly established focus area of our organization.

Role overview The Lead Associate Account Director at The Trade Desk in Chicago guides a team dedicated to client success in digital advertising. The position focuses on helping clients achieve their marketing goals through strategic planning and attentive service. What you will do Lead and mentor a team managing client accounts Share strategic insights that support client advertising objectives Assist clients in using data and technology to enhance campaign results Uphold high service standards throughout each client partnership What makes this role unique Strong digital advertising experience is required. This role blends leadership, client strategy, and direct support to help clients benefit fully from The Trade Desk’s platform and offerings.

Join Stanley Consultants, a globally recognized engineering firm with a proud history of over a century in the industry. We are committed to fostering a culture of integrity, innovation, and sustainability. Our mission is to enhance client experiences while addressing the most pressing challenges of our time, creating a connected and enriched world for everyone. As an employee-owned company, we prioritize a People First approach that distinguishes us within the consulting engineering space. At Stanley, your contributions are valued, your professional growth is encouraged, and your achievements contribute to our collective success. With flexible work arrangements, competitive compensation, excellent benefits, and a strong community focus, Stanley Consultants is the ideal place to build a rewarding, long-term career.Job Title - Client Service ManagerLocation - Chicago, IL Job Type - HybridRequisition ID - 11163We are looking for a dynamic Client Service Manager (CSM) to spearhead business development and client engagement in our Water, Wastewater, and Water Resources sectors within the Chicago area and across Illinois, Wisconsin, and Michigan. This pivotal role is centered on generating new opportunities, cultivating client relationships, and designing comprehensive client solutions that utilize Stanley’s extensive service offerings.The ideal candidate will take on a key leadership role, enhancing Stanley’s market footprint in the Midwest by identifying emerging client needs, directing strategic pursuits, and securing project wins. This role is client-facing and growth-oriented, supported by dedicated delivery teams for project execution.

Join Pinterest as a Senior Client Account Manager, where you will play a pivotal role in managing key client relationships and driving their success on the platform. You will collaborate with cross-functional teams to deliver innovative marketing solutions, ensuring our clients achieve their business objectives effectively. This is an exciting opportunity to leverage your strategic thinking and relationship-building skills to enhance client satisfaction and retention.

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.Skills & Experience Required:· Bachelor's Degree in a related field is preferred.· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.· Proven ability to deliver technical support to users via phone and in person, when necessary.· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.· Effective skills in managing and executing tasks within IT functional areas.· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.· Experience with ticketing systems for managing work queues.· Availability for overtime, weekend, and on-call hours as required.· Excellent customer service skills, with a strong telephone presence.· Ability to manage multiple tasks efficiently and prioritize effectively.Key Responsibilities:· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.· Utilize policies to address various situations with minimal interpretation.Supervision:· Work on assigned projects under the guidance of a lead or manager.· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.

As a Client Partner at ThoughtWorks, you will play a crucial role in driving our software and platform initiatives forward. Your strategic vision and ability to foster strong client relationships will help us deliver innovative solutions that align with our clients' business goals. You will work closely with cross-functional teams to ensure the successful delivery of projects while identifying opportunities for growth and collaboration.