Customer Experience Representative - Derivatives

Be Part of the Financial Revolution.At Robinhood, our mission is to make financial services accessible to everyone. With a projected $124 trillion of wealth expected to be transferred in the next 20 years, you have the chance to be at the forefront of this monumental shift. Ready to make a difference? Read on.About the Role and TeamJoin our elite team commit…

Join our dynamic team at dstaff as an Accountant specializing in Derivatives. In this pivotal role, you will manage and analyze financial data related to derivative transactions, ensuring compliance with accounting standards and regulations.

Join our dynamic team at System Canada Technologies as a Java Tech Lead specializing in OTC derivatives. In this role, you will leverage your expertise in Java development and financial instruments to lead innovative projects. Collaborate with a talented group of professionals to drive solutions that enhance our services and meet our clients' needs.

Position Overview:As a Senior Derivatives Trader at Valkyrie Trading, you will take the lead in managing, enhancing, and expanding critical revenue streams for various products within our trading desks. You will be accountable for overseeing all associated risks and inventory levels, employing your extensive experience to make vital, real-time trading decisions. Your role will also involve implementing strategic improvements to ensure the long-term success and competitiveness of our trading strategies.

Join our dynamic team as a Business Analyst - Derivatives in Chicago, where your expertise will drive strategic initiatives and enhance our derivatives trading operations. You will collaborate with cross-functional teams, analyze market trends, and provide insights that influence decision making. This role is pivotal in ensuring the efficiency and effectiveness of our trading processes.

Become a Pioneer in Financial Innovation.At Robinhood, we aim to make finance accessible for everyone. Over the next two decades, an incredible $124 trillion in assets will be passed down to younger generations, marking the largest wealth transfer in history. If you're eager to play a pivotal role in this transformative financial evolution, we invite you to explore this opportunity.About Our Team and Your RoleThe Customer Experience team at Robinhood is dedicated to delivering exceptional service. As an Advanced Services Representative, you will assist customers with their most intricate challenges, primarily focusing on options trading and margin issues faced by our rapidly expanding user base. Your role will not only involve resolving customer queries but also empowering them to enhance their trading skills. Additionally, you will provide invaluable feedback to our business partners to further refine our product offerings and elevate the overall customer experience.In this position, you will embody the voice of Robinhood, utilizing your empathy and product knowledge to ensure customers feel acknowledged and valued. Your primary objective will be to address customer concerns with efficiency and effectiveness. Self-motivated individuals who identify and tackle challenges thrive in our environment, making you a vital advocate for our users.Shifts We Are Actively Recruiting For:Remote Overnight ShiftsIn-office Day ShiftsRemote Mid ShiftsThis role is based in our offices located in Chicago, IL, Denver, CO, and Westlake, TX, with in-person attendance required five days a week during the initial nine-week onboarding period. Following onboarding, in-person attendance will be necessary three days every other week, with no in-office requirements during alternating weeks.At Robinhood, we believe that in-person collaboration fuels progress, drives innovation, and fosters community. Our office environment is designed to be engaging, supportive, and conducive to high performance.Applications for this position will be accepted on an ongoing basis. Please reach out to your recruiter for details regarding the application timeline.

Join our dynamic team as a Business Analyst specializing in OTC/Derivatives in Chicago. In this pivotal role, you will analyze and enhance our business processes, ensuring effective solutions that drive our financial services. Collaborate with stakeholders to gather requirements, design process improvements, and implement innovative strategies that support our OTC and derivatives operations.

Join our dynamic team at IMC Trading as a Senior Derivatives Pricing Developer in our Chicago office. Our Pricing and Risk (PAR) software development team is at the forefront of creating the essential infrastructure for pricing a wide array of asset classes and managing risk across global trading desks. The systems you will work on are robust, operating on thousands of servers, and are integral to our trading operations. In this role, you will engage in both quantitative modeling and engineering, contributing to the development and maintenance of systems and libraries that inform real-time decisions across the firm. The environment is highly technical, collaborative, and pivotal for our day-to-day trading activities.

Senior Derivatives Business AnalystThe ideal candidate will possess over 7 years of extensive experience in the derivatives sector, coupled with a strong background in business analysis and project leadership. Exceptional negotiation skills are essential. Familiarity with Misys' Summit FT platform is highly advantageous. Excellent verbal and written communication abilities are required.This role involves leading multiple initiatives for our Treasury's derivatives trading desk and back office, including the introduction of new product types, the implementation of multicurrency trading, enhancements in market and credit risk management, and the automation of processes. A comprehensive understanding of various derivative products, their valuations, and risk simulations is crucial.The position requires close collaboration with Northern's trading desk, back office personnel, and development teams. Candidates should be prepared to take on leadership responsibilities when necessary.

Be a Part of the Financial Revolution.At Robinhood, our mission is to democratize finance for everyone. With an estimated $124 trillion set to transfer to younger generations over the next two decades, we are at the forefront of a monumental shift in wealth and opportunity. If you’re eager to contribute to this transformative journey, we invite you to read on.About Our Team and RoleWe are assembling a top-tier team that leverages cutting-edge technologies to tackle some of the most pressing challenges in finance. We seek innovative thinkers, adept problem-solvers, and proactive builders who are driven to make a significant impact. At Robinhood, complacency is not an option; it's a place where ambitious individuals can achieve the pinnacle of their careers. Our team is dynamic, high-performing, and guided by strong ethical principles. We set high expectations and offer equally substantial rewards.As a key member of our Customer Experience team, you will be the voice of our company. Your exceptional empathy and product knowledge will ensure our users feel acknowledged and valued.Your role will require you to assist customers with a variety of inquiries ranging from simple to complex, via phone, email, and chat. You'll address topics such as equities trading, margin, and options trading-related issues. Your efforts won't just help our customers; they'll help us learn and enhance their overall experience with our products. We provide flexible schedules tailored to meet the needs of both our customers and employees.Available ShiftsMonday - Friday 8:00am-5:00pm ETMonday, Tuesday, Thursday, Friday 9:00am-8:00pm ETSunday - Thursday 7:00am-4:00pm ETSunday - Thursday 3:00pm-12:00am ETSunday - Thursday 11:00pm-8:00am ETTuesday - Saturday 7:00am-4:00pm ETTuesday - Saturday 3:00pm-12:00am ETTuesday - Saturday 11:00pm-8:00am ETThis role is located in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance required 5 days a week during the 10-week onboarding period. Following onboarding, in-person attendance will be expected 3 days every other week, with no mandatory in-office days during the alternating weeks.At Robinhood, we value the benefits of in-person collaboration, which fosters progress, innovation, and community. Our office environment is carefully crafted to be energizing and supportive of high-performing teams.

Role Overview:As a Derivatives Trader at Valkyrie Trading, you will take ownership of significant revenue streams for various products across our trading desks. You will manage all risk and inventory held by the trading team, utilizing your expertise to make swift and impactful decisions in real time. Collaboration is key; you will work closely with team leaders, seasoned traders, junior traders, and risk managers to enhance Valkyrie's trading systems and operational efficiency. Your role will involve implementing strategic improvements to ensure the sustainability and competitiveness of our trading strategies in the long run.

Join our dynamic team at System Canada Technologies as a Functional Business Analyst/Quality Assurance specialist focused on Calypso and Derivatives. In this role, you will collaborate with stakeholders to gather requirements, ensure quality assurance processes are adhered to, and assist in implementing solutions that drive business success. Your analytical skills and attention to detail will be critical in ensuring our systems meet the highest standards of functionality and quality.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About Adyen Adyen is a leading financial technology platform, providing an integrated solution for payments, data, and financial products for renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative technology. We foster an environment that encourages success, ensuring our employees have the support and culture needed to take ownership of their careers. Our motivated team members tackle unique and complex technical challenges collaboratively, delivering ethical solutions that expedite business growth. Role Overview We are looking for a visionary leader to head our product analytics team, focusing on enhancing customer experiences across various touchpoints, including onboarding, customer dashboards, and the complete customer lifecycle. In this impactful role, you will have the opportunity to establish foundational analytics capabilities and collaborate with data engineering and product teams to develop a robust data strategy that elevates customer insights, experimentation, and AI-enhanced experiences. As we move towards a unified platform model, you will be instrumental in creating an analytics framework that promotes accelerated learning, informed decision-making, and sustainable product advantages. You will work closely with Product, Data Engineering, and Commercial leaders to transform fragmented data into actionable insights that drive strategy and execution. This leadership position involves managing individual contributors within product teams while maintaining accountability for analytics standards and quality across the organization. Key Responsibilities Integrate Analytics EffortsConsolidate diverse analytics initiatives into a unified, scalable framework that encompasses onboarding, customer areas, dashboards, developer platforms, and the entire customer lifecycle. Define Success MetricsEstablish a clear and consistent definition of success metrics that align with our business objectives and customer needs.

Veterinary Emergency Group seeks an Overnight Customer Experience Coordinator for its Chicago South Loop location. This position plays a key role in supporting clients and their pets during late-night and early-morning hours. The focus is on providing attentive service and clear communication throughout each emergency visit. Key responsibilities Act as the first point of contact for clients arriving during overnight shifts Guide clients through the emergency process with empathy and professionalism Help ensure pets and their families feel supported during stressful situations Location This role is based in Chicago, Illinois, specifically at the South Loop facility.

About Our TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey, ensuring a smooth experience for travelers from booking to changes, disruptions, refunds, and support interactions.We develop and manage systems that enable rapid, high-quality support at scale, including:Customer self-service solutions within the Hopper app and integrated partner workflowsInternal agent platforms designed for efficient, high-quality resolutionHTS Assist, Hopper’s leading AI platform utilized internally and as a B2B offering for global travel partnersTogether, these solutions empower millions of travelers across chat, voice, web, and third-party channels, facilitating seamless post-booking experiences globally.Your RoleAs a Senior Software Engineer on the CX Platform team, you will design, construct, and enhance the foundational systems that underpin Hopper’s post-booking experience. Your contributions will significantly affect customers, internal support teams, and the ongoing expansion of HTS Assist across AI-driven voice and chat interfaces.You will work closely with Product, Design, AI, Data, and Operations teams to create intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, and tools used by thousands of agents, alongside infrastructure tailored to partner-specific needs.You will report to a Senior Engineering Manager and collaborate with engineers focused on platform services, integrations, AI orchestration, and user experience.Daily ResponsibilitiesDesign, build, and optimize backend and/or full-stack systems that facilitate HTS Assist, internal tools, and customer self-service flows.Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.Collaborate with product, design, AI, and operations teams to deliver features that enhance customer interactions and improve agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support internal use cases and partner deployments.Take ownership of features from technical design through to implementation, testing, deployment, monitoring, and iteration.

Join our dynamic team at Alpha Insight Inc. as a Customer Account Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction, all while maintaining a positive and professional demeanor.

Location: 7201 N. California Ave., Chicago, IL 60645About PLS:At PLS, we believe you deserve better! As a leading retail provider of financial services, we prioritize our customers above all else. Founded in 1997 by Bob and Dan Wolfberg, our headquarters in Chicago oversees over 200 financial service centers across 12 states. We offer convenient financial products, such as check cashing, that empower consumers to manage their financial needs with transparency and affordability. Join our exceptional team and be a part of our mission to deliver unparalleled service!Position Overview:As a Customer Service Representative (CSR), you will be the face of PLS, responsible for providing exceptional customer service and educating clients about our diverse products and services. Your commitment to maintaining company standards and compliance with policies will ensure a seamless experience for our valued customers.

Join our dynamic team at alphabeinsightinc as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience.

This position is based at our Chicago location: 2400 W. 47th St., Chicago, IL 60632About PLS:At PLS, we believe in delivering excellence because you deserve nothing less. Established in 1997, PLS—People, Location, Service—has emerged as a premier provider of financial services across the U.S. With over 200 centers in 12 states, we empower our customers with convenient, transparent, and affordable financial solutions, making everyday financial management accessible for everyone. Our dedicated team members are the cornerstone of our success, consistently going above and beyond to serve our diverse clientele.Role Overview:As a Customer Service Representative (CSR), you will serve as the face of PLS, creating positive experiences for our customers. You will play a vital role in educating customers about our offerings and ensuring compliance with our high-quality service standards and company policies.