Customer Operations Associate

About Loop Loop is a pioneering AI company focused on logistics and the physical economy. Through our specialized verticalized AI, we convert operational and financial signals from logistics data into structured insights, facilitating automation, enhancing financial transparency, and optimizing supply chains at scale. Our innovative solutions empower enterprise shippers to modernize their back-office operations and unlock hidden value in intricate logistics networks. We are backed by esteemed investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, as well as 50 prominent angel investors. Our dynamic team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and industry stalwarts like C.H. Robinson. About the Role As a Customer Operations Associate, you will oversee the complete operational process for our customers. This role is crucial in driving automation, optimizing invoice management, and enabling actionable insights that are vital for our clients’ success. You will actively identify opportunities to enhance our products and elevate the customer experience, collaborating closely with Customer Success Managers, Product, and Engineering teams. This position is based in our Chicago office and requires on-site presence.

At Beyond Finance, we are dedicated to empowering individuals to break free from the burdens of overwhelming debt and embark on a journey toward financial stability. Our compassionate approach, combined with a robust focus on compliance, ethical practices, and innovative technology, has enabled us to assist over one million clients in achieving their financial goals. We are on the lookout for passionate team members who want to join our mission and contribute to our continued growth and success. As a Strategy and Operations Associate, you will play a pivotal role in driving impactful projects and enhancing our operational capabilities, working closely with our Executive Team to shape the future of our business.

About Loop At Loop, we are dedicated to unlocking profits trapped in the supply chain while reducing costs for consumers. We tackle the challenges posed by inaccurate data and inefficient workflows that hinder working capital and inflate costs for all stakeholders in the supply chain. Our cutting-edge audit and pay platform leverages domain-driven AI to simplify the complexities of supply chain data and documentation. By enhancing visibility into transportation spending, we empower companies to take control of their costs and maximize profitability. Esteemed industry leaders such as J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart collaborate with Loop because of our innovative solutions. We are backed by investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, and Flexport, alongside numerous distinguished angel investors. Our team brings a wealth of expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, and Rakuten, as well as established industry leaders like C.H. Robinson. About the Role As we expand, Loop is establishing a Strategy and Operations team to spearhead essential functions. This role encompasses various responsibilities, including addressing customer business challenges, enhancing customer support, facilitating product development, and conducting data analysis and management. You will work across functions to boost customer adoption and create significant value for our users and clients. Key Responsibilities Integrate with customer, product, and operations teams at major global corporations to enhance customer value. Accelerate our capacity to deliver new product offerings for global brands by thoroughly understanding how to drive customer success. Collaborate with data science, market strategies, and operations teams to proactively resolve issues and prepare Loop for scaling. Act as the internal voice of the customer, providing insights from customers and operations to product teams, and bridging gaps for features that are yet to be developed. Showcase robust execution skills, a deep understanding of Loop’s product offerings, and how they alleviate customer pain points. Support critical business partners to foster growth and customer delivery in Loop’s key business segments. Develop and nurture relationships with customer stakeholders, ensuring Loop consistently delivers value to them. About You You possess a college degree with a quantitative focus in analytics, finance, economics, or a related field. You have over 3 years of professional experience in consulting or a related field.

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new products and features. This position is based in Chicago, IL; Denver, CO; or Westlake, TX. In-person attendance is required at least four days per week. Robinhood’s offices are designed to foster collaboration, innovation, and a sense of community for high-performing teams. What You Will Do Direct the daily work of the customer account operations team, ensuring customer inquiries are handled promptly and accurately across multiple support channels. Monitor and manage customer satisfaction metrics (such as ASAT), analyze trends, and drive improvements to raise satisfaction scores. Address escalated issues thoroughly, working with Customer Experience, Product, Engineering, and Compliance teams to resolve complex cases. Partner with Product, Engineering, and Compliance to advocate for customer needs and contribute to product and process improvements. Develop and update standard operating procedures to maintain efficient and consistent operations. About the Team The Money team at Robinhood builds innovative financial solutions and is responsible for launching and scaling new products. Team members work closely with colleagues across Engineering, Finance, Product, and Legal, as well as key external partners. The group values creativity, ethical practices, and a drive to make a meaningful impact in the financial sector.

Gopuff is seeking dynamic Operations Associates (OAs) to join our dedicated operations team in Chicago. Reporting directly to a Site Leader, OAs are vital to our mission, embodying determination, positivity, and a passion for overcoming challenges. Your responsibilities will encompass a wide array of operational tasks, including selecting and packing items, receiving products, and collaborating with our partner drivers.At Gopuff, we are committed to delivering everyday essentials to our customers—day or night, rain or shine. We are building a team of innovative thinkers and risk-takers eager to transform the retail landscape at lightning speed. If you love snacks, you’ll fit right in!

Gopuff is actively seeking motivated Operations Associates (OAs) to become integral members of our operations team. Reporting directly to a Site Leader, OAs are vital to our mission, showcasing drive, perseverance, positivity, and a passion for overcoming challenges. You will engage in a diverse range of operational tasks, including picking, packing, and receiving products within our facility and any associated kitchen areas (if applicable), while collaborating with our partner drivers.At Gopuff, we are committed to delivering everyday essentials to our customers—day or night, in any weather. We are building a dynamic team of innovators, visionaries, and risk-takers eager to revolutionize the retail landscape at an unprecedented pace. And if you have a fondness for snacks, you’ll fit right in!

About the Role DoorDash is hiring an Associate Manager for the Dasher & Logistics Strategy & Operations team. This role shapes how logistics run across the platform and supports the Dasher community. The position can be based in New York, San Francisco, Chicago, Seattle, Los Angeles, Austin, Washington D.C., or remote within the United States. What You Will Do Work with cross-functional partners to strengthen DoorDash’s delivery network and logistics operations Analyze data to spot trends, surface opportunities, and address challenges in real time Drive strategic projects that improve efficiency and support the Dasher experience Build and maintain relationships with internal and external stakeholders Design and implement new solutions to address operational needs Who We’re Looking For Strategic thinkers with a background in operations, analytics, or related fields Comfort working in a setting where priorities can shift quickly Strong communication skills and the ability to collaborate across teams Experience using data to inform decisions and drive improvements Locations New York, NY San Francisco, CA Chicago, IL Seattle, WA Los Angeles, CA Austin, TX Washington D.C. Remote (United States)

Join Gopuff as an Operations Associate and be a vital part of our dynamic operations team. Reporting directly to a Site Leader, you will embody the spirit of determination, positivity, and enthusiasm towards challenges that drive our mission forward. Your role encompasses diverse operational duties such as picking and packing orders, receiving products in our facility and kitchen (when applicable), and collaborating with our partner drivers.At Gopuff, we are committed to delivering everyday essentials to our customers, day and night, regardless of the weather conditions. We are building a team of innovative thinkers and risk-takers eager to revolutionize the retail landscape. An appreciation for snacks is a plus!

Join Gopuff as an Operations Associate and be a key player in transforming the future of retail. Reporting directly to a Site Leader, you will bring your determination, positivity, and enthusiasm to tackle various operational tasks. Your responsibilities will include efficiently picking and packing orders, receiving and organizing products, and collaborating with our partner drivers. At Gopuff, we deliver everyday essentials to our customers, day or night, rain or shine. We're looking for innovative thinkers and passionate individuals who enjoy snacks and are ready to help us redefine the retail landscape.Key Responsibilities:- Efficiently pick and pack items for customer dispatch- Receive product shipments, verify inventory, and resolve discrepancies- Organize inventory and manage re-shelving of canceled orders- Maintain cleanliness and organization of the sales floor and facility- Adhere to FIFO practices to manage waste and spoilage- Communicate with customers regarding substitutions or out-of-stock items- Safely handle and move products using equipment such as carts and pallet jacks- Occasionally work in freezer locations during shifts- Prepare quality beverages and food items while following recipes and presentation standards- Ensure accuracy of all food and beverage deliveries- Follow health, safety, and sanitation guidelines for all products- Organize kitchen facilities to ensure efficiency and minimize waste- Prepare and stage orders for delivery.

About the TeamJoin our dynamic Advertising & Promotions team at DoorDash, where we bridge the gap between e-commerce and advertising. Our mission is to deliver impactful digital solutions that empower advertisers to connect with diverse audiences, including consumers, dashers, and merchants. In this role, you will provide invaluable insights that enhance our Ads Team and support our advertisers.About the RoleLead the management and execution of campaign and business reporting for our top advertising partners.Develop insightful case studies and be the go-to subject matter expert on our comprehensive suite of marketing solutions.Analyze trends and craft actionable recommendations for clients to optimize their business strategies.Collaborate with our Account Management and Sales teams to enhance their sales strategies and effectiveness.Work closely with cross-functional teams, including sales, marketing, analytics, and product development.You’re excited about this opportunity because you will…Build - You thrive on leveraging data to create insights that support sales and account teams, as well as clients.Operate - You are not afraid to dive into the details and get your hands dirty.Problem Solve - You enjoy tackling complex problems and deriving answers through data analysis.Partner - You have experience collaborating with sales and account teams, understanding their needs, and helping them achieve their objectives.We’re excited about you because…You possess 2-5 years of experience in analytics, consulting, strategy & operations, or related fields, with a preference for high-growth startup experience.You are proficient in SQL, with intermediate to advanced skills.You have experience with Excel and PowerPoint (or Google Sheets and Google Slides).You are adept at managing multiple projects and priorities while consistently meeting deadlines.You have a proven track record of leveraging insights to drive business success in complex environments.

Join our dynamic team at Legal & General as an Associate Project Manager in Operations. In this pivotal role, you will support the planning, execution, and delivery of operational projects that drive efficiency and enhance performance across our organization. Your contributions will directly impact our commitment to excellence and customer satisfaction.

Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL

Gopuff is actively seeking motivated Operations Associates (OAs) to enhance our operations team. Reporting directly to a Site Leader, OAs are integral to our mission, embodying qualities such as determination, positivity, and a passion for tackling challenges. Your responsibilities will encompass a wide range of operations tasks, including picking and packing products, receiving inventory, and collaborating with our partner drivers.At Gopuff, we strive to deliver everyday essentials to our customers—day or night, rain or shine. We are building a dynamic team of innovators and risk-takers dedicated to revolutionizing the retail experience at an unprecedented pace. And yes, a love for snacks is a plus!

Role Overview DoorDash is hiring an Associate for the DashMart Regulatory Strategy & Operations team. This role helps keep DashMart operations aligned with relevant regulations and supports strategic planning for future growth. The Associate will work closely with team members to maintain compliance and improve operational processes.

At Serve Robotics, we are pioneering a new era in urban logistics. Our innovative sidewalk delivery robot symbolizes our vision for a more efficient and accessible future. Designed to alleviate street congestion, our robots enable deliveries to reach a wider audience while supporting local businesses.Our fleet has been successfully serving merchants, customers, and pedestrians in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are on the lookout for skilled individuals to help transition robotic deliveries from a novelty to a commonplace service.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to creating the future we envision. By leveraging advanced technologies like robotics, machine learning, and computer vision, we tackle real-world challenges with a strong focus on enhancing the user experience. Our agile and diverse team thrives on collaboration and mutual respect to solve complex, dynamic problems.Position OverviewAs an Operations Associate, you will be integral to ensuring the efficient operation of our autonomous delivery robots. While these robots are built for autonomy, they occasionally require assistance in navigating unexpected challenges, addressing technical glitches, or adapting to varying environmental conditions. That's where your role becomes crucial.In this hands-on position, you will provide support to robots in the field, perform light maintenance tasks such as cleaning sensors, and ensure that deliveries are executed safely and punctually. Your quick thinking and proactive support will minimize service disruptions and safeguard valuable equipment. Additionally, you will document incidents and share insights to facilitate continuous improvement in our technology and operations.You will closely collaborate with teams across operations, engineering, and customer support to manage robot deployments, address technical issues, and assist with safety and training initiatives.Key ResponsibilitiesEnsure field readiness by supporting robots and facilitating timely response, coordination, and order fulfillment as per business needs.Assist with deployment processes in accordance with expectations, including the preparation, inspection, cleaning, and positioning of robots.Monitor, document, and resolve escalation tickets while maintaining clear communication with relevant teams.

Join the dynamic operations team at Gopuff as an Operations Associate (OA). Reporting directly to a Site Leader, you will be pivotal in ensuring smooth operations, showcasing your drive, perseverance, and enthusiasm for challenges. Your responsibilities will encompass a range of tasks including picking, packing, and receiving products both within our site and any applicable kitchen facilities, while collaborating closely with our partner drivers.At Gopuff, we are dedicated to delivering everyday essentials to our customers, regardless of the time or weather. We are building a team of innovative thinkers and bold risk-takers who are eager to transform the retail landscape at an unprecedented pace. If you have a passion for snacks, that’s a bonus!

Join Gopuff as an Operations Associate and become a vital part of our operations team in Chicago. Reporting directly to our Site Leader, you will embody the spirit of determination, resilience, and positivity that drives our mission. Your role will encompass a diverse range of operational tasks including picking, packing, receiving products within our site, and collaborating with our partner drivers.At Gopuff, we cater to our customers' everyday essentials—no matter the time, weather, or occasion. We are on the lookout for innovative thinkers and bold dreamers who are eager to redefine retail at an unprecedented pace. Bonus points if you have a passion for snacks!Key Responsibilities:- Efficiently pick and pack items for dispatch to customers.- Receive and unpack product pallets, ensuring accurate inventory counts and resolving discrepancies.- Maintain inventory and manage the re-shelving of canceled orders.- Keep the sales floor and facility organized and clean.- Adhere to FIFO practices to manage waste and spoilage.- Communicate with customers regarding substituted or out-of-stock items.- Safely handle, scan, and transport products within the facility.- Engage in physical tasks including standing, walking, bending, and lifting during shifts.- Utilize carts, pallet jacks, and dollies for product movement.- Work with products that may contain tobacco, nicotine, and/or alcohol.- Occasionally work in freezer locations throughout shifts.- Prepare quality beverages and food menu items according to recipes and presentation standards.- Ensure the accuracy of food and beverage packaging for delivery.- Follow health, safety, and sanitation guidelines.- Organize the Kitchen Facility and manage resources effectively while minimizing waste.Qualifications:- High School Diploma or GED equivalent.- Previous experience in a restaurant or retail environment is preferred but not essential.- Flexibility to work varied shifts, including peak hours (1st, 2nd, and 3rd shifts).- Familiarity with basic web-based software applications, such as Google G-Suite.- Ability to stand and walk for the duration of assigned shifts.- Capability to lift up to 49 pounds.- Availability for flexible hours, including mornings, evenings, weekends, and holidays.

The Senior Associate, Marketplace Audience Strategy & Operations role at DoorDash centers on building and refining how the company engages with its marketplace audiences. This position is based in several major cities, including San Francisco, New York, Seattle, Miami, Los Angeles, Denver, Washington D.C., Tempe, Chicago, and Austin. Role overview This role focuses on analyzing market trends and working closely with teams across DoorDash to develop new approaches for audience engagement. The work involves both strategic planning and hands-on operational improvements aimed at boosting overall marketplace performance. Collaboration Expect regular collaboration with colleagues from different departments. Sharing insights and coordinating efforts will be a key part of daily work, ensuring that strategies align with broader company goals. Key responsibilities Analyze market trends relevant to DoorDash’s marketplace Develop strategies to engage and grow audience segments Work with cross-functional teams to implement and optimize these strategies Identify operational improvements to enhance marketplace performance

Gopuff is actively seeking enthusiastic and dedicated Operations Associates (OAs) to join our dynamic operations team in Wrigleyville, Chicago. Reporting directly to the Site Leader, you will be instrumental in driving operational excellence and ensuring customer satisfaction through your perseverance and positive attitude. Your role will encompass a variety of essential tasks, including picking and packing orders, receiving products, managing inventory, and collaborating with partner drivers.At Gopuff, we are committed to delivering everyday essentials to our customers—day and night, rain or shine. Join our team of innovative thinkers and risk-takers who are eager to transform the retail landscape. Bonus points if you're a fan of snacks!

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA