Director, Client Services

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLDWelcome to NinjaTrader, a pioneering trading platform and futures broker that empowers traders to take charge of their financial futures. We achieve this by providing innovative products and services that elevate the trading experience, ensuring both novice and expert traders have the tools they need to confidently navigate the globe's financial markets.Since our inception in 2003, we've dedicated ourselves to understanding and supporting traders on their journey to success. Our commitment has resulted in a thriving community of over 2 million users, solidifying our position as the leading futures brokerage worldwide.At NinjaTrader, we are committed to continuous improvement and innovation, always striving to push the envelope and modernize the futures trading industry. Our users benefit from cutting-edge tools, real-time support, and a vibrant community of like-minded traders, ensuring they are always well-equipped to succeed.

Join Vidsy as a Client Director for Enterprise Partnerships!At Vidsy, we are revolutionizing the creative landscape with our innovative global platform that empowers leading brands to create impactful video advertising across social media. Our teams, strategically located in major cities including New York City, Los Angeles, Toronto, and London, collaborate with esteemed clients like L’Oréal, Amazon, and PepsiCo to produce scalable, creator-driven, and AI-enhanced video content. This is an exciting opportunity to drive enterprise partnerships and lead creative strategies in a dynamic environment.

Rithum™ stands as the world's most reliable commerce network, revolutionizing the collaboration between brands, suppliers, and retailers to create unparalleled e-commerce experiences. Our platform empowers brands and retailers to accelerate their growth, optimize cross-channel operations, scale product offerings, and enhance profit margins. With over 40,000 companies leveraging Rithum to expand their businesses across diverse channels, we manage more than $50 billion in annual Gross Merchandise Value (GMV). Our comprehensive suite of commerce, marketing, and delivery solutions facilitates an optimized consumer shopping journey from inception to completion.

Join Stanley Consultants, a globally recognized engineering firm with a proud history of over a century in the industry. We are committed to fostering a culture of integrity, innovation, and sustainability. Our mission is to enhance client experiences while addressing the most pressing challenges of our time, creating a connected and enriched world for everyone. As an employee-owned company, we prioritize a People First approach that distinguishes us within the consulting engineering space. At Stanley, your contributions are valued, your professional growth is encouraged, and your achievements contribute to our collective success. With flexible work arrangements, competitive compensation, excellent benefits, and a strong community focus, Stanley Consultants is the ideal place to build a rewarding, long-term career.Job Title - Client Service ManagerLocation - Chicago, IL Job Type - HybridRequisition ID - 11163We are looking for a dynamic Client Service Manager (CSM) to spearhead business development and client engagement in our Water, Wastewater, and Water Resources sectors within the Chicago area and across Illinois, Wisconsin, and Michigan. This pivotal role is centered on generating new opportunities, cultivating client relationships, and designing comprehensive client solutions that utilize Stanley’s extensive service offerings.The ideal candidate will take on a key leadership role, enhancing Stanley’s market footprint in the Midwest by identifying emerging client needs, directing strategic pursuits, and securing project wins. This role is client-facing and growth-oriented, supported by dedicated delivery teams for project execution.

Role overview RR Donnelley is hiring a Client Service Professional to support healthcare clients in Chicago. The position involves providing attentive service and ensuring requests from healthcare organizations are managed accurately and on time. What you will do Act as the primary contact for healthcare clients, responding to their questions and needs. Collaborate with internal teams to coordinate solutions and help achieve client satisfaction. Uphold a high standard of service with strong attention to detail and timely responses.

Join Tiger Analytics as a Client Partner / Account Director, where you will lead our analytics consulting efforts and drive impactful solutions for our clients. Your expertise in analytics will enable you to build strong relationships, understand client needs, and deliver tailored strategies that optimize their performance.

The A. O. Garcia Agency is looking for a Client Services Associate to join the team from Chicago, Illinois. This position is fully remote, allowing work from home while staying closely connected with both clients and colleagues. Role overview This role centers on supporting clients and ensuring their needs are met with care and professionalism. The Client Services Associate plays a key part in maintaining client satisfaction and building strong relationships. What you will do Serve as the main point of contact for clients, handling questions and requests promptly Provide attentive service and support to help clients achieve their goals Collaborate remotely with the team and maintain consistent communication with clients

Join the innovative team at Citrus A Global Healthcare Communications Group as the Director of Scientific Services. In this pivotal leadership role, you will oversee scientific operations and ensure the delivery of high-quality scientific communication services to our clients. Your expertise will guide a team dedicated to excellence and innovation in healthcare communications.

Join our dynamic team as the General Manager of Client Services specializing in the automotive sector. In this pivotal role, you will lead a passionate group of professionals dedicated to delivering unparalleled client experiences and driving results. Your strategic vision and leadership will empower our team to exceed client expectations while fostering strong relationships within the industry.As a key member of our leadership team, you will collaborate cross-functionally to enhance service offerings and ensure alignment with our clients' evolving needs. Your expertise in automotive services will be instrumental in identifying opportunities for growth and innovation.

Role Overview Tiger Analytics is hiring a Client Partner focused on the Retail and Quick Service Restaurant (QSR) sectors. This position is based in Chicago, Illinois. Main Responsibilities Build and maintain strong relationships with clients in the retail and QSR industries. Identify new opportunities for growth and improvement within client organizations. Work with clients to understand their business challenges and goals. Offer strategic insights and guidance to help clients achieve better operational efficiency and customer experiences. Support the implementation of analytics-driven solutions, ensuring alignment with client needs. Navigate complex client environments and deliver measurable value. What Success Looks Like Clients see tangible improvements in their operations and customer engagement. Strong, ongoing partnerships with key stakeholders in the retail and QSR sectors. Analytics solutions are adopted and deliver the expected results.

RR Donnelley is seeking a Senior Manager to oversee Client Accounts in the Legal Office Services division based in Chicago. This position leads a team focused on delivering high-quality service and support to clients in the legal sector. Role overview The Senior Manager sets direction for client account management, ensuring that client needs are handled with care and accuracy. The role involves guiding team members, setting service standards, and maintaining strong client relationships. Key responsibilities Lead and mentor a team dedicated to client accounts within Legal Office Services Develop and implement strategies to strengthen client relationships Drive growth by identifying opportunities to improve service delivery Ensure all client interactions reflect professionalism and attention to detail What you bring Experience managing client accounts, ideally within legal or professional services Strong leadership skills and a commitment to service excellence Ability to develop strategies that support client satisfaction and business growth

Join Adlook as the Director of Business Development, where you will spearhead our client acquisition efforts and introduce our cutting-edge platform to the U.S. market.This position empowers you to adopt an entrepreneurial mindset, foster robust stakeholder relationships, and drive increased platform adoption throughout the region.Your contributions will be pivotal in shaping our platform's trajectory while championing Adlook's core values and distinctive selling propositions.

About Flywheel Digital Flywheel Digital partners with leading global brands, offering digital commerce solutions that help accelerate growth on major online marketplaces. Clients gain access to real-time performance data, which supports increased sales, stronger market share, and improved profitability. With teams across the Americas, Europe, and APAC, Flywheel Digital offers career paths with real impact and opportunities for advancement, backed by a supportive environment. Role Overview The Director of Digital Commerce will join the Directors team in Chicago, focusing on team leadership, client retention and growth, and strengthening Flywheel’s reputation as a top digital commerce solution provider. This position calls for deep experience in commerce, particularly in media and retail, along with strong leadership and a talent for building executive-level client relationships. The role spans business development through ongoing client growth initiatives. Working closely with the Commerce Leadership team across media and retail, the Director will be expected to operate independently, deliver results, and meet executive management’s expectations. The primary goals are to drive client business growth across all media channels, maintain strong client partnerships, and support internal team development. What You Will Do Lead and mentor teams to achieve strategic goals. Build and maintain client relationships to support satisfaction and retention. Work with cross-functional teams to drive business growth. Review market trends to spot new opportunities for expansion. Location Chicago, Illinois, United States

Phamily is hiring a Senior Director of Service Delivery to oversee and advance service delivery operations in New York City and Chicago. This leadership role centers on driving operational improvements, raising customer satisfaction, and refining how services are delivered across multiple locations. Role overview The Senior Director will shape service delivery strategies and ensure teams consistently achieve strong results. This position carries responsibility for meeting and surpassing client expectations while maintaining high standards across all touchpoints. Key responsibilities Lead service delivery initiatives in New York City, Chicago, and other assigned locations Drive operational excellence by identifying and implementing process improvements Collaborate with cross-functional teams to develop and execute service strategies Promote best practices and encourage a culture of continuous improvement Focus on enhancing customer satisfaction and optimizing service outcomes Requirements Extensive leadership experience in service delivery or related operations Strong strategic thinking and problem-solving abilities Proven track record of driving operational improvements and customer satisfaction Ability to work effectively with cross-functional teams Experience managing teams across multiple locations is preferred

Role overview NielsenIQ seeks an Associate Director of Procurement to focus on consulting and legal services. This leadership role drives procurement projects, oversees supplier negotiations, and works to improve processes for efficiency and alignment with organizational objectives. Key responsibilities Develop and carry out procurement strategies for consulting and legal service categories Negotiate with suppliers to achieve favorable terms Manage supplier relationships to uphold quality and performance standards Ensure compliance with legal and regulatory requirements throughout the procurement cycle Location This role is based in Chicago.

Join Riveron as an Associate Director of Restructuring and Turnaround Services in Chicago, IL. In this pivotal role, you will lead and support clients through complex restructuring challenges, driving operational improvements and strategic transformations. Your expertise will help organizations navigate financial difficulties, optimize resources, and implement sustainable solutions for long-term success.

Wabtec Corporation seeks a Senior Director of Transit Services Sales based in Chicago. This senior leader develops and executes sales strategies for the transit services business line. Role overview The Senior Director partners with teams throughout Wabtec to drive revenue growth and expand the company’s presence in the transit services market. Building and maintaining strong customer relationships is a central focus, as is identifying new opportunities to extend Wabtec’s reach. Key responsibilities Shape and implement sales strategy for transit services Collaborate with internal teams to achieve business goals Grow revenue and foster long-term customer partnerships Expand Wabtec’s footprint in the transit services sector Location This position is based in Chicago.

At Valtech, we are a leading experience innovation company, recognized as a trusted partner to some of the most renowned brands globally. We pride ourselves on providing our team members with abundant growth opportunities, a values-driven culture, and the ability to shape the future of customer experience.The OpportunityJoin us at Valtech, where we foster an environment that encourages continuous learning, meaningful impact, and professional development. Whether you're developing groundbreaking digital solutions, rethinking conventional approaches, or crafting the next wave of customer experiences, your contributions will play a pivotal role in transforming industries.

About TripleLiftAt TripleLift, we are revolutionizing digital advertising by combining stunning creative, reputable publishers, actionable data, and intelligent targeting. With over one trillion ad transactions monthly, we empower publishers and platforms to maximize their revenue. Our innovative technology connects top brands with audiences across online video, connected television, display, and native advertising formats. Our clients choose us for our cutting-edge solutions, premium ad formats, and a dedicated team of experts focused on enhancing their performance.As a proud member of the Vista Equity Partners portfolio, we are certified by the NMSDC and are committed to diverse spending goals and economic inclusion. Discover how TripleLift is elevating the programmatic ecosystem at triplelift.com.OverviewTripleLift is on the lookout for a meticulous and client-oriented Trading Specialist to facilitate the successful activation and ongoing management of our advertising partnerships. As a pivotal member of our Demand team, you will act as the main technical operational liaison for our clients, ensuring campaigns are correctly configured, tags are thoroughly QA'd, performance is diligently tracked, and any issues are swiftly addressed.This position involves direct client interaction and requires a blend of technical acumen, problem-solving abilities, and exceptional communication skills. The ideal candidate will be adept at collaborating with advertisers, agencies, and trading desks to troubleshoot challenges, confirm campaign specifics, and ensure smooth activations that yield outstanding results.Key ResponsibilitiesAct as the primary technical contact for assigned accounts, fostering robust relationships with their operational and technical teams.Deliver consultative activation support for advertisers and agency partners across all TripleLift formats within integrated DSPs.Oversee live campaigns to guarantee successful delivery while proactively identifying risks or optimization opportunities.Take ownership of end-to-end troubleshooting for campaign-related issues, including performance metrics, delivery timelines, pacing, and tracking accuracy.Serve as the first point of contact for client inquiries related to technical, operational, and product matters.Collaborate internally with product and engineering teams to enhance service delivery.

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.