Interim Support Services Manager

We are seeking a dedicated and experienced Interim Support Services Manager to lead our support services team. In this interim role, you will be responsible for overseeing the operations, ensuring the delivery of high-quality support services, and fostering an inclusive environment for both staff and clients.Your leadership will be crucial in managing resources, developing strategies to improve service delivery, and collaborating with various stakeholders to achieve organizational goals. If you are passionate about making a positive impact in the community and have a proven track record in support services management, we would love to hear from you!

Join Adyen as a Support Program Manager and play a pivotal role in enhancing our customer support initiatives. You will be responsible for developing and managing support programs that improve customer satisfaction and operational excellence. Your expertise will drive the implementation of best practices, ensuring our support teams are equipped to address customer needs effectively.In this dynamic position, you will collaborate with various stakeholders across the organization, utilizing your analytical skills to assess program performance and make data-driven decisions. We value innovation and encourage a proactive approach to solving challenges, making this an exciting opportunity for those passionate about customer service and program management.

We are seeking an experienced Application Support Manager to join our dynamic team in Chicago. In this role, you will be responsible for overseeing application support operations, ensuring that our software applications are functioning optimally, and managing a team of support professionals. Your expertise will help us maintain high service levels and enhance user satisfaction.

As a Support Learning Manager at Adyen, you will be at the forefront of enhancing our customer support experience. You will lead the development and implementation of comprehensive training programs that empower our support teams to excel in their roles. Your expertise will be pivotal in fostering a culture of continuous learning and improvement.This role is ideal for someone who is passionate about education, possesses strong leadership skills, and is eager to make a significant impact in a dynamic environment.

Join our dynamic team as an Office Services Support Specialist! In this full-time role, you will provide essential support to our Legal & Document Processing departments, ensuring smooth daily operations. Your contributions will directly enhance our service delivery and client satisfaction.

Harrison Street Asset Management (HSAM) stands at the forefront of global alternative investment management, specializing in real estate, infrastructure, and credit strategies across North America and Europe. With headquarters in Chicago, Toronto, and London, along with additional offices spanning North America, Europe, Asia, and the Middle East, HSAM manages over $108 billion in assets on behalf of institutional investors and registered investment advisors worldwide. Founded on a legacy of innovation, HSAM has been a pioneer in alternative real estate and mid-market infrastructure investments. Our global team of over 520 seasoned professionals is dedicated to delivering long-term value through deep sector expertise and forward-thinking strategies. In this role, reporting to the Head of Technology Infrastructure and Support Operations, the Support Manager will oversee Harrison Street's user environment. You will be responsible for managing daily support operations, ensuring efficient service delivery, enhancing customer satisfaction, and driving continuous improvement of our systems and processes. As a Support Manager, you will provide senior-level mentorship to Desktop Support personnel and engage directly with internal customers as needed. Additionally, you will collaborate with members of the Business Technology Group and third-party vendors to implement and test new systems and services, while also updating established processes and procedures.

About Jet Support Services, Inc. (JSSI)Established in 1989 and headquartered in Chicago, JSSI stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. We offer extensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 aircraft makes and models, enabling owners and operators to stabilize maintenance budgets, enhance aircraft availability, and safeguard asset value throughout the ownership lifecycle.Our diverse portfolio is crafted to simplify the economic and technical complexities of business aviation, including services such as Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. These services collectively empower owners, operators, and maintenance providers with integrated tools for ownership, maintenance planning, execution, and financial management.With over 6,500 aircraft supported through our innovative programs and software platforms, JSSI harnesses its independence, unmatched scale, and data-driven insights to craft customized solutions aligned with the unique needs of each client, regardless of aircraft platform. We are backed by esteemed institutional investors including GTCR, Genstar Capital, and Blackstone. Discover more at jetsupport.comPosition Summary:We are on the lookout for a talented Business Analyst who shares our enthusiasm for developing top-tier aviation software solutions. As a member of our Product Management Team, you will possess strong analytical skills, aligning closely with project and product requirements. Our ideal candidate will bring experience from the aviation sector and a commitment to designing intuitive, client-centric tools that address complex business aviation challenges. You will stay in tune with customer needs and play a vital role in the advancement of our existing and future product offerings. This position promises dynamic collaboration across teams and involves direct reporting to the Product Manager.

Position OverviewThe Aircraft Underwriter plays a crucial role in assessing and underwriting contracts for JSSI's Hourly Cost Maintenance (HCM) programs. This position entails the analysis of financial models throughout the lifecycle of an asset’s contract, ensuring that cost assumptions are accurate and performance reports are generated effectively. The Aircraft Underwriter will also collaborate with the Asset Management team to provide expertise in pricing, modeling, and project support as required.

Northwestern Medicine seeks a Housekeeping Assistant Specialist I to join the Environmental Support Services team in Chicago. This full-time, daytime position plays a key role in keeping healthcare spaces clean and safe for everyone who enters. Key responsibilities Perform routine cleaning tasks throughout the facility Maintain assigned areas to meet health and safety requirements Contribute to a welcoming environment for patients and visitors Requirements Strong attention to detail Commitment to high standards of service and cleanliness

Join the dedicated team at Northwestern Medicine as a Housekeeping Assistant Specialist I in our Support Services department. In this vital role, you will ensure our facilities are maintained to the highest standards of cleanliness and hygiene, providing a welcoming environment for patients, staff, and visitors.As part of your responsibilities, you will perform a variety of cleaning tasks, adhere to safety protocols, and collaborate with team members to uphold our commitment to excellence in patient care. Ideal candidates will possess a strong attention to detail and a passion for maintaining a pristine environment.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

About JSSIEstablished in 1989 and based in Chicago, Jet Support Services, Inc. (JSSI) stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. Our extensive coverage encompasses engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models, assisting owners and operators in stabilizing maintenance budgets, enhancing aircraft availability, and safeguarding asset value throughout the ownership lifecycle.JSSI has curated a suite of complementary business lines designed to alleviate the economic and technical complexities inherent in business aviation. Our offerings include Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Collectively, these services empower owners, operators, and maintenance providers with integrated tools for effective ownership and maintenance planning, execution, and financial management.Supporting over 6,500 aircraft via our programs and software platforms, JSSI capitalizes on its independence, unmatched scale, and data-driven insights to deliver customized solutions and support models tailored to each client’s interests, irrespective of aircraft platform. JSSI is proudly backed by leading institutional investors, including GTCR, Genstar Capital, and Blackstone. Explore more at jetsupport.com.Mission StatementThe IT Security Analyst plays a critical role in supporting the organization’s cybersecurity operations by actively monitoring security alerts, analyzing potential threats, and aiding in the identification, investigation, and resolution of security incidents.This position demands strong analytical and investigative skills, as the analyst is integral to the day-to-day operations of the security program. In collaboration with the security engineer and IT teams, the analyst will work to maintain and enhance the organization's security posture while also requiring exceptional communication and interpersonal abilities to effectively coordinate efforts, share insights, and cultivate a culture of security awareness throughout the organization.

As the Automated Litigation Support Lab Manager at CGS Federal, you will harness your extensive industry knowledge and diverse experience across various operating systems and coding languages. In this pivotal role, you will oversee the delivery of lab data processing services, ensuring that all incoming productions are compliant with the relevant ESI specifications. Your expertise will guide case attorneys through any deficiencies identified in the submissions.At CGS Federal, we unite motivated and skilled professionals to tackle the most complex challenges faced by the government using innovative technology. We are seeking enthusiastic candidates ready to contribute to government innovation, embrace collaboration, and anticipate the needs of others. Our supportive environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Serve as the lead manager for lab data processing services.- Ensure timely and accurate task completion while developing and implementing processing strategies for electronic files in line with ESI specifications.- Collaborate with attorneys and support staff on ESI best practices, and participate in teleconferences with co-counsel, client agencies, and opposing counsel as needed.- Keep clients informed about lab activities, including deadlines, technical challenges, and resource availability.- Provide webhosting support for unsupported cases managed by the lab.- Manage a team of eDiscovery professionals, handling scheduling, requirements assessments, work assignments, progress reporting, and quality control.- Advise attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM), particularly: Data Collection, Processing, Hosting, Review, Analytics, and Production.

Join protocol-cares as a Business Development and Operations Support Manager, where you will play a pivotal role in driving growth and optimizing operational processes. We seek a dynamic professional who can lead strategic initiatives and enhance the effectiveness of our business development efforts. You will collaborate closely with various teams to identify opportunities, develop strategies, and implement solutions that align with our organizational goals.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, Connecticut, with a presence in over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.Our affiliates deliver around-the-clock electronic brokerage services across a variety of asset classes, including stocks, options, futures, currencies, bonds, and funds, to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic workplace offering the chance to be part of a team that simplifies and enhances financial opportunities through state-of-the-art technology.This is a hybrid role (3 days in the office / 2 days remote).About Your Team:As a member of the Client Technical Support team, you will assist our clients with inquiries regarding our trading offerings and serve as a liaison between internal teams and clients to ensure prompt and effective resolutions to any issues that arise. We are looking for an analytical problem solver with a knack for troubleshooting technical and software-related challenges. The ideal candidate should have the ability to identify, investigate, and escalate client-reported issues concerning our platforms. If you are proactive, motivated, and analytical, we invite you to join our team and contribute to building one of the world's premier brokerage brands.Responsibilities:Provide support to clients through various channels including phone, chat, and support tickets.Deliver technical and functional support for Interactive Brokers’ platforms.Desktop applications (Windows, macOS, and Linux).

Robinhood Markets, Inc. seeks a Cashiering Support Associate to help maintain the accuracy and efficiency of its cashiering operations. This position plays a key part in supporting financial services by processing transactions with attention to detail. Role overview Cashiering Support Associates process customer transactions, ensuring each step is completed with care. The role involves direct interaction with customers to support their needs and resolve issues related to cashiering activities. Locations Chicago, IL Clearwater, FL Westlake, TX

Company OverviewFor over two decades, AEG has been at the forefront of revolutionizing sports and live entertainment. Each year, we welcome more than 160 million guests, produce over 10,000 shows, and host more than 22,000 events globally. Our dedication to innovation, creativity, and community engagement drives us to utilize our extensive network of 300+ venues, top-tier sports teams, iconic music brands, integrated entertainment districts, and premier ticketing platforms to craft unforgettable experiences that resonate with audiences worldwide.At AEG, we value the human connection and strive to create a diverse and inclusive workplace that mirrors the artists, athletes, and fans we serve. We aim to extend our impact beyond conventional limits, actively supporting the communities we are a part of while minimizing our environmental footprint through sustainable practices across all operations.Join us in making a difference and contributing to the joy of entertainment!Position Overview:The Service Desk Technician is responsible for delivering daily technical support and assisting in the management of the organization’s IT systems. This position encompasses support across both Mac and Windows environments, ensuring users receive prompt assistance while maintaining systems and facilitating IT operations across all departments.Key ResponsibilitiesDeliver first-tier technical support for laptops, software applications, and fundamental network issues in both Mac and Windows environments.Utilize the ServiceNow ticketing system to track, update, and resolve support requests effectively.Document troubleshooting procedures and resolutions, along with user guides, in Confluence.Deploy and configure laptops and peripherals for new team members (Mac and Windows).Facilitate onboarding and offboarding processes, including account setup and deactivation via Microsoft Azure Active Directory.Assist in managing user accounts and licenses within Microsoft 365.Organize and maintain IT inventory, ensuring accurate tracking and auditing of equipment.Support basic administration tasks for servers, file storage systems, and cloud platforms.Assist with mobile device management tasks (JAMF MDM), including device enrollment and troubleshooting.Provide technical support for office equipment like printers, telephones, and conference room technology (Konica Minolta, 3CX environment).Contribute to IT projects, such as equipment procurement, office setups, and system upgrades.

As a Senior Automated Litigation Support Lab Manager at CGS Federal, you will utilize your extensive industry expertise and diverse experience with various operating systems and programming languages. You will take the lead in managing the lab's data processing services, ensuring compliance with electronic discovery specifications and effectively communicating any deficiencies to the case attorneys.At CGS, we unite passionate and skilled individuals to tackle the government's most pressing challenges using state-of-the-art technology. We are looking for candidates who are eager to drive innovation in government, thrive in collaborative environments, and can proactively identify and address the needs of others. Our supportive workplace culture encourages continuous professional development through various learning opportunities.Key Responsibilities:- Lead the management of lab data processing services, ensuring timely and precise task completion.- Analyze, develop, and implement processing strategies for electronic files in compliance with relevant specifications.- Consult with attorneys and staff on best practices for adhering to electronic discovery specifications and participate in calls with co-counsel, client agencies, and opposing counsel when required.- Keep the client updated on lab activities, including deadlines, technical issues, and resource availability.- Provide web hosting support for unsupported cases handled by the lab.- Oversee a team of eDiscovery professionals located in a client-site eDiscovery lab, including scheduling, task assignment, progress reporting, and quality control of deliverables.- Advise client attorneys, paralegals, and case managers throughout all phases of the Electronic Discovery Reference Model (EDRM), especially in Data Collection, Processing, Hosting, Review, Analytics, and Production.