IT Support Analyst at FourKites | Chicago

Join FourKites, where we address intricate challenges that create real-world impacts. From medical supplies for Cardinal Health to groceries for Walmart, our platform empowers clients to manage global supply chains effectively, flexibly, and sustainably.Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity.We are currently in search of a skilled IT Support Analyst with over four years of hands-on experience. This role entails providing extensive technical support across our varied technology infrastructure. The ideal candidate is a versatile professional adept at managing enterprise systems, ensuring security compliance, and delivering exceptional white-glove support to all end users, including our executive leadership.In this position, you will be responsible for full device lifecycle management, Mobile Device Management (MDM) administration, and supporting network and security operations. We require someone with a minimum of four years of progressive IT experience in enterprise environments and a proven history in managed service delivery or corporate IT support. Experience with macOS in a corporate setting is essential.

At FourKites, we embrace the challenge of solving intricate problems that have tangible impacts on the world. From transporting medical supplies for Cardinal Health to delivering groceries for Walmart, our platform empowers customers to manage global supply chains that are not only efficient but also agile and sustainable. Become part of a dynamic team of inquisitive problem solvers that values diversity, demonstrates empathy, and prioritizes inclusivity. FourKites is in search of a driven and seasoned Senior Customer Success Manager to enhance our team! In this role, you will deliver an exceptional customer experience by establishing a consultative relationship with your assigned accounts to drive growth and retention. You will collaborate closely with our Sales team, assisting customers in achieving their business goals while also pinpointing new opportunities to broaden the FourKites influence. As the primary contact for your customers, you will serve as their trusted expert on all matters related to FourKites. Your responsibilities will range from training customers on our platform to setting actionable goals for optimizing their supply chains, ensuring they find joy and satisfaction in utilizing our products.

maxana is looking for a reliable and customer-oriented IT Support Analyst to deliver onsite technical assistance within a professional office setting in Chicago. This role is hands-on and user-facing, emphasizing daily desktop and IT support, troubleshooting, and collaboration with remote and escalation teams.This position is ideal for a seasoned L2-L3 level IT support expert who enjoys working onsite, communicating effectively with end users, and adhering to established IT protocols and Service Level Agreements (SLAs).Key ResponsibilitiesThe IT Support Analyst will offer consistent, high-quality onsite support to internal users. Duties include diagnosing and resolving hardware, software, and connectivity issues; providing assistance with laptops, desktops, peripherals, and docking stations; and helping with account access and endpoint-related requests.The role involves working with Microsoft 365, addressing user account issues, and resolving common workstation and application challenges. The analyst will record incidents and requests in a ticketing system, follow prescribed escalation procedures, and maintain open communication with users and remote support teams.Maintaining a professional onsite presence is essential, responding to walk-up and scheduled support requests, and ensuring a positive support experience for end users.Work EnvironmentThis is a fully onsite role in Chicago during regular business hours.

About Jet Support Services, Inc. (JSSI)Established in 1989 and headquartered in Chicago, JSSI stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. We offer extensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 aircraft makes and models, enabling owners and operators to stabilize maintenance budgets, enhance aircraft availability, and safeguard asset value throughout the ownership lifecycle.Our diverse portfolio is crafted to simplify the economic and technical complexities of business aviation, including services such as Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. These services collectively empower owners, operators, and maintenance providers with integrated tools for ownership, maintenance planning, execution, and financial management.With over 6,500 aircraft supported through our innovative programs and software platforms, JSSI harnesses its independence, unmatched scale, and data-driven insights to craft customized solutions aligned with the unique needs of each client, regardless of aircraft platform. We are backed by esteemed institutional investors including GTCR, Genstar Capital, and Blackstone. Discover more at jetsupport.comPosition Summary:We are on the lookout for a talented Business Analyst who shares our enthusiasm for developing top-tier aviation software solutions. As a member of our Product Management Team, you will possess strong analytical skills, aligning closely with project and product requirements. Our ideal candidate will bring experience from the aviation sector and a commitment to designing intuitive, client-centric tools that address complex business aviation challenges. You will stay in tune with customer needs and play a vital role in the advancement of our existing and future product offerings. This position promises dynamic collaboration across teams and involves direct reporting to the Product Manager.

FourKites tackles complex challenges that shape real-world outcomes. Our platform helps clients manage global supply chains, supporting efforts like delivering medical supplies for Cardinal Health and moving groceries for Walmart. Efficiency, agility, and sustainability drive everything we build. The team values curiosity, diverse perspectives, and empathy. Inclusivity is central to how we work and grow together. Role Overview The Forward Deployed Engineer role blends software engineering with direct client collaboration. This position designs and implements AI-powered integration and automated workflow solutions for enterprise customers, from early technical discovery through ongoing improvements after launch. Rapidly building production-ready code and deploying solutions without long feedback cycles is core to this function. Strong knowledge of data structures, algorithms, and creative problem-solving is essential. Every team member is expected to work fluently with AI, including agentic workflows and large language models (LLMs) as standard engineering tools. What You Will Do Develop and implement integration solutions, including EDI (214, 315), callbacks, custom payload mapping, and API integrations, with a focus on production quality and thorough test coverage. Deploy AI-driven workflows that optimize supply chain operations in real time, collaborating directly with clients to configure and implement solutions during live calls. Build and enhance workflow extensions using LangGraph and create custom actions in Agent Studio. Use Claude, OpenAI, and other LLMs throughout the workflow: from requirements and integration design to code generation, testing, and deployment. LLMs are a core part of daily engineering work. Participate in customer discovery and technical clarification sessions, providing creative solutions to complex technical and product questions on the spot. Write thorough root cause analyses for integration failures and manage their resolution. Review code for integration and AI workflow projects, ensuring quality standards are met before any customer deployment. Help build the team's reusable integration package and AI workflow template library. Mentor new Forward Deployed Engineers, sharing knowledge, collaborating on tough problems, and supporting their onboarding. Work closely with Implementation Managers to deliver a seamless client experience.

About JSSIEstablished in 1989 and based in Chicago, Jet Support Services, Inc. (JSSI) stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. Our extensive coverage encompasses engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models, assisting owners and operators in stabilizing maintenance budgets, enhancing aircraft availability, and safeguarding asset value throughout the ownership lifecycle.JSSI has curated a suite of complementary business lines designed to alleviate the economic and technical complexities inherent in business aviation. Our offerings include Maintenance Teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Collectively, these services empower owners, operators, and maintenance providers with integrated tools for effective ownership and maintenance planning, execution, and financial management.Supporting over 6,500 aircraft via our programs and software platforms, JSSI capitalizes on its independence, unmatched scale, and data-driven insights to deliver customized solutions and support models tailored to each client’s interests, irrespective of aircraft platform. JSSI is proudly backed by leading institutional investors, including GTCR, Genstar Capital, and Blackstone. Explore more at jetsupport.com.Mission StatementThe IT Security Analyst plays a critical role in supporting the organization’s cybersecurity operations by actively monitoring security alerts, analyzing potential threats, and aiding in the identification, investigation, and resolution of security incidents.This position demands strong analytical and investigative skills, as the analyst is integral to the day-to-day operations of the security program. In collaboration with the security engineer and IT teams, the analyst will work to maintain and enhance the organization's security posture while also requiring exceptional communication and interpersonal abilities to effectively coordinate efforts, share insights, and cultivate a culture of security awareness throughout the organization.

We are seeking a passionate and skilled Murex Support Analyst to join our dynamic team at 360IT Professionals. In this role, you will be responsible for providing top-notch support to our clients utilizing the Murex platform. You will troubleshoot issues, implement solutions, and collaborate with cross-functional teams to ensure optimal performance of the system.

We are seeking a dedicated Application Support Analyst to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance for our applications, ensuring that our systems operate smoothly and efficiently.As an Application Support Analyst, you will work closely with users to resolve issues, implement solutions, and enhance the overall user experience. Your analytical skills and attention to detail will be crucial in identifying problems and implementing effective remedies.

FourKites, Inc. is looking for an Implementation Consultant to support clients as they adopt the company’s supply chain visibility platform. This role is open to candidates based in Chicago, IL or working remotely anywhere in the United States. Role overview This position centers on helping clients realize the full value of the FourKites platform. The Implementation Consultant works directly with customers to understand their operations and tailor the platform to their needs. What you will do Collaborate with clients to identify business requirements and operational challenges Configure and customize the FourKites platform to match each client’s goals Lead clients through each step of the implementation process for a successful rollout Provide post-launch support, helping clients achieve efficiency improvements and higher satisfaction

Join coinflow as an Operations Support Analyst, where you will be at the forefront of enhancing our operational processes. In this role, you will analyze and streamline workflows, ensuring our team operates efficiently and effectively. Your keen analytical skills will help identify opportunities for improvement, making a significant impact on our daily operations.

At FourKites, we tackle intricate challenges that have a real-world impact. Whether facilitating the transportation of medical supplies from Cardinal Health or delivering groceries for Walmart, our platform empowers customers to manage global supply chains that are efficient, flexible, and sustainable. Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity. As an Implementation Manager at FourKites, you will act as the strategic leader behind enterprise transformations for Global 1000 companies managing complex supply chains. This role merges in-depth functional consultancy with robust project management to ensure successful software deployments. You will serve as a trusted advisor, converting intricate logistics challenges into streamlined solutions, fostering stakeholder relationships, and ensuring that enterprise implementations yield quantifiable business outcomes. Impact & Scope: Each implementation you oversee will enhance supply chain visibility for major enterprises, driving efficiency improvements and cost reductions across global logistics networks. What You’ll Be Doing: Core Responsibilities Contribute to our Global Implementation team, dedicated to assisting enterprise customers in successfully adopting FourKites as both a technological solution and a strategic approach to supply chain visibility across their organization. Act as a trusted advisor and empathetic advocate for customers, assisting them in building their initial supply chain visibility workflows in FourKites. Consult with our rapidly growing Global 1000 customer base, ensuring they start on the right path and continue to derive maximum value from the platform over time. Develop a thorough understanding of FourKites' capabilities and each customer’s unique challenges, including the operational issues being addressed through implementation, to serve as both a product expert and strategic partner throughout the change process. Implement tailored approaches for each customer based on their specific processes, requirements, and collaboratively established goals to ensure successful adoption. Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption.

Manager, Professional Services About This Role As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driven supply chain visibility platform. This pivotal role merges effective people leadership with operational excellence and strategic customer engagement, ensuring your team consistently delivers top-tier implementations while enhancing the customer journey. You will be responsible for the performance and professional development of your team, the health and predictability of the implementation program, and ensuring that our implementation practices align with FourKites' overarching go-to-market strategies. As AI technology increasingly influences our customers' operations and the value derived from our platform, you will ensure your team is fully prepared to guide enterprises through this transformative process. Core Responsibilities Team Leadership & Development Recruit, onboard, and cultivate a team of Implementation Managers, fostering a high-performance culture centered on customer advocacy, accountability, and continuous improvement. Provide ongoing coaching, performance management, and career development support for team members across diverse skill levels and tenures. Establish and uphold team standards for implementation quality, communication with customers, and project rigor. Conduct regular one-on-one meetings, team gatherings, and structured feedback sessions to ensure alignment at both individual and team levels. Program Operations & Execution Oversee portfolio-level visibility into active implementations, ensuring projects remain on schedule, risks are identified early, and escalations are managed promptly and effectively. Define and sustain standardized implementation methodologies, playbooks, and delivery frameworks utilized across the team. Collaborate with team members on intricate, high-stakes implementations, providing guidance on stakeholder strategies, scope management, and executive engagement as necessary. Monitor and report on key implementation metrics (time-to-value, customer satisfaction, adoption milestones) and leverage data to drive program-wide enhancements. Cross-Functional Partnership Act as the primary liaison between the Implementation team and other functions, including Sales, Customer Success, Product, and Technical Services, ensuring seamless collaboration and communication.

CGS Federal is on the lookout for a dedicated and experienced Senior Systems Analyst to join our innovative team in Chicago, IL. This full-time position is crucial to support a comprehensive technical initiative for a prominent Federal agency.At CGS, we unite talented, driven individuals who are passionate about leveraging advanced technology to address the most pressing challenges faced by the government. We value creativity, collaboration, and the ability to foresee the needs of our clients, and we are looking for candidates who share this vision.We pride ourselves on fostering a supportive work environment that promotes professional development through a variety of learning opportunities.Key Responsibilities:- Design, manage, and document workflows for identifying, archiving, and deleting materials in compliance with established policies.- Collaborate with IT management, project leads, and government officials to define system requirements and technical approaches.- Analyze gathered information to determine system and project specifications.- Develop comprehensive system designs based on defined requirements.- Conduct technical support tasks on smaller projects, including program validation and testing.- Perform system evaluations and present findings through formal reports and presentations.- Consult on task orders, work scheduling, personnel assignments, and project timelines.- Supervise assigned personnel to ensure compliance with work standards and project objectives.- Oversee project completion, ensuring timely delivery and quality control.- Prepare technical documentation and user training materials.Qualifications:- Extensive experience with Relativity and related technologies.- Proven ability to manage multiple projects and meet strict deadlines.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- Familiarity with federal agency protocols and standards is a plus.Join us at CGS Federal to make a meaningful impact in government technology solutions!

Loadsmart is looking for a Senior Pricing Analyst in Chicago to help guide pricing strategy. This position centers on analyzing market trends and building pricing models that support business goals. Role overview The Senior Pricing Analyst works closely with teams across the company to refine and improve Loadsmart’s pricing structure. This collaboration ensures that pricing decisions are informed by both data and operational needs. Key responsibilities Analyze current market trends to identify pricing opportunities and risks Develop and maintain pricing models to support decision-making Work with stakeholders in different departments to align pricing with business objectives Provide insights that impact Loadsmart’s competitive position and profitability Impact Insights from this role will shape how Loadsmart competes in the market and contributes directly to the company’s financial performance.

Join Inspire11 as a Solution AnalystAt Inspire11, we are known as Elevens, a team of intelligent and resourceful individuals committed to excellence. We foster an environment of respect, collaboration, and growth, ensuring that our values align with our actions. As a forward-thinking business and technology consulting firm, we pride ourselves on creating measurable value that directly contributes to our clients' success. Our innovative approach enables us to simplify complexity and drive sustainable solutions while continuously challenging our own thinking.If you are eager to transform the future, think outside the box, and lead with purpose, you will thrive at Inspire11. We value unique perspectives, celebrate bold ideas, and unleash potential in every team member.

Join Collabera as a Business Analyst and become a key player in driving business decisions through data analysis and strategic insights. In this role, you will collaborate with cross-functional teams to gather requirements, analyze data trends, and deliver actionable recommendations. Your analytical skills will be paramount in enhancing our operational efficiency and supporting project initiatives.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm based in Greenwich, CT, USA, with a presence in over 15 countries. For more than 40 years, we have driven financial innovation, recognized for our state-of-the-art technology and unwavering commitment to our clients.Our affiliates deliver comprehensive electronic brokerage services 24/7 across stocks, options, futures, currencies, bonds, and funds to clients in more than 200 countries and territories. Whether serving individual investors or institutions like financial advisors, hedge funds, and introducing brokers, our advanced technology and competitive pricing empower clients to optimize their investment strategies.With accolades like being named Barron’s #1 online broker for six consecutive years, joining our dynamic, international team means becoming part of a firm dedicated to simplifying and enhancing financial opportunities through cutting-edge technology.This is a Hybrid role (4 days in office / 1 day remote)

We are seeking a motivated and detail-oriented Data Analyst to join our dynamic team at SGS in Chicago. As a Data Analyst, you will leverage data to provide insights that drive business decisions and improve operational efficiency. Your analytical skills will be crucial in transforming raw data into meaningful reports and visualizations.

About AlphaSense: AlphaSense is a premier market intelligence platform that empowers leading companies to eliminate uncertainty in their decision-making processes. Leveraging advanced AI technology, we deliver reliable insights drawn from a vast array of trusted public and private content, including equity research, company filings, event transcripts, expert calls, and news articles. Our expansive content library is designed to provide professionals with the critical information they need to make informed decisions.With the acquisition of Tegus in 2024, AlphaSense is poised to enhance our mission of enabling smarter decision-making through AI-driven insights. This partnership will foster innovation and growth, broadening our content offerings to deliver even more comprehensive insights. We are proud to serve over 6,000 enterprise clients, including a significant portion of the S&P 500. Established in 2011, AlphaSense is headquartered in New York City and has a global workforce of over 2,000 employees, with offices across the United States, the United Kingdom, Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Team:The Compliance team at Tegus by AlphaSense plays a vital role in facilitating meaningful conversations between our clients and industry experts. Due to the sensitive nature of these discussions, maintaining compliance is essential to our operations, contributing significantly to our value proposition. Our team is dedicated to providing actionable insights while upholding the highest legal and regulatory standards.About the Role: As a Compliance Analyst, you will be instrumental in supporting our content generation efforts while safeguarding our clients against potential exposure to sensitive information. You will immerse yourself in Tegus' innovative compliance program, reviewing expert call transcripts to ensure adherence to compliance standards. This is a dynamic role requiring agility and the ability to operate effectively under tight deadlines.

Join Our Award-Winning Marketing Sciences Team as an Analyst!Who We Are:At RAPP Chicago, we are pioneers in driving growth through precision marketing. Our mission centers around utilizing data, creativity, technology, and empathy to empower our clients and foster their success. We believe in celebrating uniqueness, both in our marketing solutions and in our workplace culture.Our inclusive environment prioritizes personal well-being, ensuring every team member feels valued.How We Achieve Success:Our dynamic team of superconnectors transforms personal brand experiences by focusing on connected data, content, and decision-making. Our data analysts reveal insights about customer behavior, while our strategists and creative teams ensure these insights lead to authentic customer connections.As a proud member of Omnicom’s Precision Marketing Group, RAPP boasts a global team of over 2,000 experts across more than 15 markets.Your Role:As an Analyst, you will play a crucial role in addressing complex strategic challenges through data analysis. Your expertise will help guide our clients toward effective, data-driven strategies that enhance both their business and our own growth.The perfect candidate is passionate about uncovering business insights from data, eager to ask probing questions, identify challenges, and develop innovative solutions. Your dedication to going above and beyond will be integral to our success.Your Responsibilities:Conduct comprehensive data analyses to uncover opportunities and insights within customer journeys, including analyzing conversion funnels and identifying drop-off rates.Formulate data-driven hypotheses regarding lead performance and customer journeys.Produce client deliverables such as monthly performance reports, dashboards, quarterly in-depth analyses, and various ad-hoc reports.Collaborate with fellow analysts and cross-functional teams, including Experience Strategy, Analytics Enablement, Technology, and Data Science, to create effective solutions.Work to enhance data integrity, availability, and accessibility for reporting and analytical purposes.