Manager of Professional Services (Solution Consultant)

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

Ripple is looking for a Professional Services Consultant to join the team in Chicago, Illinois. This position centers on helping clients achieve their goals by implementing Ripple’s services and driving ongoing improvements. Collaboration with colleagues across the company is a key part of the role. Key responsibilities Coordinate with cross-functional teams to deliver Ripple’s services to clients Guide clients through the implementation process and strive for strong client satisfaction Identify, analyze, and resolve issues as they come up during projects Continuously refine processes to better serve client needs Location This role is based in Chicago, Illinois, United States.

At Ripple, we are pioneering a future where value transfers as seamlessly as information does today. Our innovative crypto solutions cater to financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering greater economic equality and opportunities worldwide. Join us to engage in meaningful work and develop your skills alongside a supportive team.If you are eager to witness your impact and unlock remarkable career advancement, we invite you to join us in creating tangible value in the world.THE WORK:Ripple Treasury (previously GTreasury) stands at the forefront of integrated SaaS treasury and risk management solutions for the modern treasurer. Utilizing cutting-edge technology, Ripple Treasury empowers organizations on their journey toward strategic treasury management, offering complete visibility into cash, liquidity, payments, and financial risk management.We are currently seeking a Professional Services Consultant to become a vital part of our team. In this role, you will oversee the design and analysis of customer requirements related to the Financial Instruments module of our Treasury management system, ensuring that implementation aligns with these requirements on schedule and within budget.WHAT YOU’LL DO:Facilitate discovery sessions to gather technical requirements and business processes concerning the management of clients' financial instruments portfolios, including debt instruments, derivatives, and investments.Thoroughly document and understand the complete scope of implementation requirements.Communicate design rationale and functional strategy to effectively achieve objectives.Serve as a Subject Matter Expert (SME) for financial instruments and risk, providing training to both clients and internal teams on the module and market best practices.Contribute to the solution's construction and implementation.Assist in supporting and troubleshooting delivered solutions during implementation.Ensure projects adhere to specifications and budgetary constraints.Exceed client expectations in product setup and service delivery.Provide Tier 2 support for escalated client issues related to financial instruments.Identify up-selling opportunities and direct them to appropriate channels.

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

Manager, Professional Services About This Role As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driven supply chain visibility platform. This pivotal role merges effective people leadership with operational excellence and strategic customer engagement, ensuring your team consistently delivers top-tier implementations while enhancing the customer journey. You will be responsible for the performance and professional development of your team, the health and predictability of the implementation program, and ensuring that our implementation practices align with FourKites' overarching go-to-market strategies. As AI technology increasingly influences our customers' operations and the value derived from our platform, you will ensure your team is fully prepared to guide enterprises through this transformative process. Core Responsibilities Team Leadership & Development Recruit, onboard, and cultivate a team of Implementation Managers, fostering a high-performance culture centered on customer advocacy, accountability, and continuous improvement. Provide ongoing coaching, performance management, and career development support for team members across diverse skill levels and tenures. Establish and uphold team standards for implementation quality, communication with customers, and project rigor. Conduct regular one-on-one meetings, team gatherings, and structured feedback sessions to ensure alignment at both individual and team levels. Program Operations & Execution Oversee portfolio-level visibility into active implementations, ensuring projects remain on schedule, risks are identified early, and escalations are managed promptly and effectively. Define and sustain standardized implementation methodologies, playbooks, and delivery frameworks utilized across the team. Collaborate with team members on intricate, high-stakes implementations, providing guidance on stakeholder strategies, scope management, and executive engagement as necessary. Monitor and report on key implementation metrics (time-to-value, customer satisfaction, adoption milestones) and leverage data to drive program-wide enhancements. Cross-Functional Partnership Act as the primary liaison between the Implementation team and other functions, including Sales, Customer Success, Product, and Technical Services, ensuring seamless collaboration and communication.

Are you ready to empower the world's connections?At Kong, we understand that not every candidate will meet all listed qualifications, but if you're interested in this role, we encourage you to apply. We're seeking candidates with strong capabilities in key areas while having a willingness to learn and grow in others.About the Role:We invite you to join us as a Professional Services Operations Manager, a critical position aimed at scaling our Services division and fostering operational excellence through strategic program execution, system improvements, and comprehensive reporting. This high-impact role offers visibility and the chance to collaborate closely with PS leadership, streamline back-office procedures, and develop systems that empower our teams to deliver with both efficiency and profitability.If you thrive on tackling complex operational challenges, optimizing workflows within Professional Services, and building scalable systems that enhance customer experiences and financial outcomes, this is your chance to contribute to the growth of a leading Professional Services organization.Key Responsibilities:Serve as the operational backbone for essential Professional Services programs, encompassing monetization initiatives, investment management, and tracking customer outcomes.Enhance team productivity by streamlining workflows, minimizing manual processes, and improving overall efficiency.Implement automation and AI solutions to eliminate repetitive tasks, allowing for more focus on customer engagement.Work collaboratively with Salesforce administrators to optimize and scale Professional Services systems.Support and refine core administrative operations, including month-end procedures, expense management, revenue tracking, forecasting, partner costs, and ROI analysis.Maintain and enhance our reporting suite to provide PS leadership with accurate, real-time insights into expenditures, forecasts, performance metrics, and customer outcomes.Collaborate with Finance and RevOps to align Professional Services financial planning and reporting with broader organizational objectives.Conduct in-depth analyses of margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership decision-making.Act as the primary resource for all inquiries related to PS systems, processes, and analytics.Qualifications:Proven experience in operations management, preferably within a Professional Services context.Strong analytical and problem-solving skills, with a focus on data-driven decision-making.Excellent communication and collaboration skills, enabling effective partnerships across departments.Experience with Salesforce and other PS systems is a plus.A passion for optimizing processes and enhancing the customer experience.

Are you eager to drive transformative change in customer service?West Monroe is on the lookout for a Principal Consultant to enhance our Customer Service Strategy team. This role is pivotal in revolutionizing customer service and contact center operations through CCaaS and AI-driven customer experience solutions. You will spearhead comprehensive transformation initiatives, empowering clients to modernize their contact centers, elevate customer experiences, and harness the potential of digital and AI advancements.

Join Braze as a Lead Solutions Consultant, where you will leverage your expertise to drive innovative solutions for our clients. In this pivotal role, you will collaborate with cross-functional teams to deliver high-impact projects that enhance customer engagement and satisfaction. Your analytical skills will be essential in understanding client needs and translating them into actionable strategies.

Join ServiceNow as an Advisory Solution Consultant, where you will leverage your expertise to provide strategic solutions that drive success for our clients. You will work closely with cross-functional teams to deliver high-quality consulting services that address complex challenges and enhance operational efficiency.

Point B is a forward-thinking business innovation firm that eliminates uncertainty in the transformation process. We are dedicated to engineering your future by leveraging advanced technologies and deep industry knowledge to help you reimagine your business and its operations, ensuring you stay ahead of the competition.Our approach to consulting is unique; we genuinely believe that your success is intertwined with ours.We begin by thoroughly understanding your challenges and then partner with you to develop tailored solutions that best serve your business, your team, and your future. Our world-class Net Promoter Score (NPS) consistently surpasses our competitors, demonstrating our commitment to listening attentively, responding swiftly, and delivering value promptly.When you collaborate with Point B, you will gain the agility and confidence to identify critical pivots, navigate complexities smoothly, and customize technology solutions to fit your unique requirements.Join us in shaping your future today.JOB SUMMARY:We are looking for a Manager of Software Engineering to become a vital part of our consulting team, delivering innovative and customized software solutions to our clients. This position is perfect for a seasoned software professional with a proven track record in designing solutions, architecting systems, leading teams, and navigating clients through the entire implementation lifecycle. As a Software Engineering Manager, your responsibilities will include understanding client business challenges, crafting and structuring bespoke software solutions, and ensuring successful implementation by leading both internal teams and client stakeholders. Your skills in solution design, software architecture, and project management will be critical to the success of our client engagements.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.

Join OpenGov, the premier provider of AI and ERP solutions tailored for state and local governments across the U.S. Over 2,000 entities, including cities, counties, and school districts, trust the OpenGov Public Service Platform to enhance their operational efficiency and build public confidence. Our industry-leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These offerings are seamlessly integrated within the OpenGov ERP, empowering public sector organizations to prioritize their goals and maximize ROI with every decision. Explore how we aim to drive effective and accountable governance across communities at OpenGov.com.Job Summary:As the Manager II of Professional Services, you will report to the Director of Professional Services or the Senior Professional Services Manager. You will lead a dynamic team, ensuring the successful deployment of projects while maintaining on-time delivery, budget adherence, and high customer satisfaction. This role requires translating strategic initiatives into actionable operational processes, overseeing multiple complex projects, and promoting cross-departmental collaboration. Additionally, you will focus on team development, portfolio management, and process enhancement to align with our organizational objectives.Responsibilities:Lead and mentor a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, and performance management.Translate strategic goals into operational processes that drive team and cross-functional success.Develop and execute strategic plans that align with organizational objectives.Manage a portfolio of implementation projects, including complex technical deployments, and support team members in specific product domains.Proactively identify and mitigate project and customer risks, maintaining strong relationships and momentum through site visits as needed.Conduct portfolio forecasting and analyze trends affecting project efficiency while closely monitoring budget health and delivery timelines.Collaborate with leadership to ensure team skills meet our evolving business needs and foster professional growth.

Senior Solution ArchitectLocation: Chicago, ILContract Duration: 12 MonthsInterview Process: Skype + Face-to-FaceKey Requirements:Bachelor’s Degree or equivalent professional experienceOver 15 years of relevant expertise in technical leadership and technology consulting on large-scale enterprise projectsExperience leading multiple projects at an architect level with a formal architect titleProficiency in Agile methodologies, preferably ScrumDemonstrated experience in designing and building extensive, distributed systems as Enterprise-wide, global-facing PaaS or SaaS offeringsProven track record in large-scale migrations to AzureFamiliarity with Service-Oriented Architecture (SOA) and/or microservices architecturesStrong ability to document intricate solution architecture designs using appropriate modeling and diagramming techniques

Join our team as an Oracle Revenue Management & Billing (ORMB) Consultant and leverage your expertise in Oracle solutions to help clients optimize their revenue management processes. You will collaborate closely with clients to understand their business needs and deliver tailored solutions that drive efficiency and maximize profitability.

About the Role ServiceNow is hiring a Senior Solution Consultant - CRM in Chicago. This position focuses on helping clients improve how they manage customer relationships and streamline their operations. The role calls for deep experience in CRM and a consultative approach to solving business challenges. What You Will Do Collaborate with clients to understand their business requirements and pain points Design and recommend CRM solutions tailored to each client’s needs Support clients as they adopt new processes and tools to improve efficiency

Join our dynamic Higher Education Solution Consulting team at ServiceNow, where your contributions will play a pivotal role in shaping our success. In this position, you will support the sales of our Employee Experience, Customer Workflow, and ITX solutions, driving revenue and collaborating closely with Sales, Product Management, and executive leadership. As a hands-on technical consultant, you will excel in delivering solutions and effectively positioning our products throughout the sales process.Key Responsibilities:Serve as a technical and domain expert within the client-facing sales team, supporting product sales.Facilitate discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with their needs.Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can meet customer needs and add value.Collaborate with fellow Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency.Maintain up-to-date knowledge on competitive analysis and market differentiation.Support marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

Built In is searching for a Senior Solutions Consultant based in Chicago. This position centers on guiding clients as they adapt their employer branding for an AI-driven job market. The Senior Solutions Consultant will work with a wide range of organizations, from startups to Fortune 100 companies, helping them highlight their culture and attract top tech talent through Built In’s platform. Role overview This role focuses on shaping and implementing strategies that support clients as they navigate changes in how candidates discover and evaluate employers. The Senior Solutions Consultant will collaborate directly with clients, offering expertise as they manage their reputation and presence in a rapidly evolving landscape shaped by intelligent search technologies. What you will do Partner with organizations to develop and refine employer branding strategies Support clients through transformation as AI changes recruitment and job search norms Contribute to defining and advancing a new category in recruitment solutions Work closely with Built In’s team to deliver value and drive client success Company culture Built In values curiosity, accountability, and kindness. The team combines the agility of a startup with a focus on innovation and quick execution. Leadership emphasizes trust, transparency, and shared success, encouraging team members to take initiative and support one another’s growth.

The Trade Desk is seeking an experienced Solutions Consulting Director to lead our consulting team in delivering innovative solutions to our clients. In this pivotal role, you will collaborate closely with sales and product teams to craft customized strategies that maximize value for our clients. Your strategic mindset and in-depth understanding of data-driven marketing will be critical in guiding clients through complex challenges and driving their success.

New Relic is hiring a Partner Solutions Consultant I. This entry-level role works closely with partners and internal teams to help deliver and support software solutions. Role overview The Partner Solutions Consultant I focuses on assisting partners with the implementation and ongoing support of New Relic’s software. The position involves regular collaboration with stakeholders to ensure solutions are delivered effectively and meet partner needs. Collaboration Expect to work with a variety of teams and external partners. Communication and teamwork are central to this position, as you will help coordinate efforts to support software adoption and resolve issues as they arise. Location This position is open to candidates in multiple locations across the United States, including Annapolis, Arlington, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Charleston, Charlotte, Chicago, Columbia, Columbus, Dallas, Des Moines, Detroit, Indianapolis, Jersey City, Las Vegas, Los Angeles, Madison, Miami, Orlando, Phoenix, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, and St. Louis.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.