Member Experience Manager - Chicago

About Us:At Industrious, we redefine workspaces as the largest premium workplace-as-a-service provider, boasting the highest-rated workplaces in our industry. Our mission revolves around fostering exceptional days for teams, regardless of their size or stage. We believe that the essence of a great workday lies in the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in a genuinely collaborative environment. As a united team, we celebrate creativity and every achievement, making a significant impact on our members' workplace experiences.Authenticity and Diversity: We understand that great days at work begin when everyone can express their true selves. Embracing diverse backgrounds, thoughts, and ideas is vital for our success in crafting exceptional workplace environments for both our members and each other. At Industrious, we are dedicated to fostering an inclusive, respectful atmosphere that values individuality. Here, you are appreciated for who YOU are, and we recognize that together, we can achieve remarkable things.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and as one of Forbes’ Best Startup Employers.Discover more about our journey at www.industriousoffice.com/careers.Role Overview:This is an in-person hospitality role, requiring your presence on-site five days a week. Candidates should reside within a convenient commuting distance from Chicago, IL. To support this, we offer an attractive compensation package, including commuter benefits!As a Member Experience Manager, you will be the essential problem solver, motivator, and experience creator for our members. You will be the connection point, the person everyone recognizes. Managing your own location, you will utilize your business acumen to oversee all details and communications, ensuring seamless operations. You will confidently engage with CEOs and are unafraid to seek information when necessary. Your enthusiasm for connecting with the broader business community will be evident as you proudly represent Industrious in your local market. You will actively discover potential members and deliver them an unparalleled workday experience. Your innate curiosity will drive success in our consultative sales approach, allowing you to identify and address the needs of individuals. You will orchestrate remarkable events and appreciate the behind-the-scenes efforts required to make them a success. Your passion for helping others will be your guiding principle.

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, home to the most highly-rated workplaces in the industry. Our mission revolves around crafting exceptional experiences for teams of all sizes, including our own. We believe that a fulfilling workday is shaped by the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and excel in a collaborative environment. As a unified team, we welcome fresh ideas and celebrate every achievement. Our goal is to make a significant difference in our members' workplace experiences.We believe that authenticity is key to great days at work. A diverse array of backgrounds, perspectives, and ideas is essential for delivering outstanding workplace experiences for both our members and our team. At Industrious, we are dedicated to fostering an inclusive and respectful environment that values your uniqueness and individuality. You are appreciated for who YOU are, and we recognize that together, as one team, we can achieve remarkable outcomes.We are proud to have been acknowledged as one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and as one of Forbes’ Best Startup Employers.To learn more, please visit www.industriousoffice.com/careers.About the Role:This position is a part-time, in-person hospitality role based onsite. Candidates should reside within a reasonable commuting distance of Chicago, IL. Our compensation package includes attractive commuter benefits!As a Member Experience Associate at Industrious, you will play a pivotal role in enhancing the member experience, ensuring that every visitor to our office has a remarkable day. While each day may vary, here’s a glimpse of what you can expect:You will be the welcoming face of our office, responsible for setting up the space each day: brewing coffee, preparing breakfast, and restocking shared amenities.You will take initiative to manage inventory and oversee the ordering of supplies for your location.You will create unforgettable events and pay attention to the finer details, knowing that the magic lies in the little things.You will onboard new members into various systems to ensure their first day is smooth and memorable.You will assist members with any IT or Wi-Fi issues that may arise, ensuring they remain connected.

Join our dynamic team as a Patient Experience Coordinator at tvg-medullallc in Chicago. In this pivotal role, you will enhance patient satisfaction, streamline processes, and foster a culture of exceptional care. Your contributions will directly impact patient experiences, making a lasting difference in their healthcare journey.

We are seeking a dedicated and compassionate Patient Experience Coordinator to join our team in Chicago. In this pivotal role, you will be the voice of our patients, ensuring their experience is seamless and positive. You will be responsible for coordinating patient interactions, addressing concerns, and enhancing overall satisfaction.Your ability to communicate effectively and empathize with patients will be essential in fostering an environment of care and support.

Join our dedicated team at Tvg Medulla LLC as a Patient Experience Coordinator. This pivotal role involves enhancing patient satisfaction and ensuring a seamless experience throughout their healthcare journey. You will collaborate closely with clinical teams to address patient needs, gather feedback, and implement improvements that enhance the overall patient experience.

Veterinary Emergency Group seeks an Overnight Customer Experience Coordinator for its Chicago South Loop location. This position plays a key role in supporting clients and their pets during late-night and early-morning hours. The focus is on providing attentive service and clear communication throughout each emergency visit. Key responsibilities Act as the first point of contact for clients arriving during overnight shifts Guide clients through the emergency process with empathy and professionalism Help ensure pets and their families feel supported during stressful situations Location This role is based in Chicago, Illinois, specifically at the South Loop facility.

The Patient Experience Coordinator plays a vital role in ensuring that patients receive exceptional care and support throughout their healthcare journey. This position is responsible for enhancing patient satisfaction by facilitating communication between patients and healthcare providers, resolving issues, and implementing best practices to improve overall patient experience.

Welcome to Adyen Adyen is a leading financial technology platform, providing an all-in-one solution for payments, data, and financial products. We proudly serve renowned clients such as Meta, Uber, H&M, and Microsoft, embodying our commitment to ambitious engineering. At Adyen, we foster a supportive environment that empowers our team members to thrive in their careers. Our motivated individuals tackle complex technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business growth. Onboarding Experience The onboarding process is essential for enabling entities to utilize Adyen's comprehensive services, which include payments, bank accounts, issuing, and capital. Compliance with various regulatory requirements is crucial for operating our financial licenses, and our goal is to streamline this complex process into a simple, intuitive experience. We are seeking an Engineering Manager to lead a cross-functional team within our Chicago Tech Hub, addressing unique technical challenges and transforming global financial operations.

Join our innovative team at Green Thumb Industries as a Product Manager for Digital Experience. In this pivotal role, you will be responsible for leading the development and optimization of our digital platforms, ensuring that we deliver exceptional user experiences. You will collaborate with cross-functional teams to define product vision, roadmap, and growth opportunities. Your insights will drive our digital strategy while enhancing user engagement and satisfaction.

LG Electronics seeks a Showroom Manager for its Chicago location at The Mart. This role ensures the LG showroom reflects the SKS brand’s luxury positioning, with a focus on presentation and guest experience. The Showroom Manager is responsible for day-to-day operations, immersive program coordination, and maintaining product displays that meet high standards. What you will do Create and maintain an exceptional showroom environment Present products and displays to highlight the SKS brand’s luxury image Oversee daily activities and ensure operational hours are fulfilled Plan and execute immersive programs for showroom guests Manage the guest and program calendar Work to achieve guest KPI targets Lead marketing and guest relations efforts within the showroom Serve as an ambassador for LG’s luxury standards and guest service Location This position is based in Chicago, Illinois, at The Mart showroom.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

Job Purpose: The Head of Membership at Soho House Chicago plays a vital role in cultivating, acquiring, managing, and retaining our esteemed members. Collaborating closely with the Regional Managing Director, this position leverages a robust network across Chicago to build and sustain high-value relationships. This network is crucial for ensuring the Membership Committee maintains the highest standards and consistently achieves membership targets with quality new members. An active socialite within the city, the Head of Membership will foster connections with businesses and individuals alike, attracting new members through hosting lunches, dinners, and various outreach events, solidifying Soho House's status as the premier members' club. This role demands a blend of strategic vision, community involvement, and hands-on member management, requiring a commitment of at least two nights per week on-site to attend or host key events aimed at driving membership growth. The Head of Membership will lead a dedicated team and collaborate with the Membership Manager to oversee member behavior, introductions, and retention strategies. Please note: This position is a temporary maternity leave cover expected to run from June through November.

About Us:At Industrious, we pride ourselves on being the leading premium workplace-as-a-service provider, recognized for offering the highest-rated workplaces in the industry. Our mission is to craft exceptional experiences for teams, regardless of their size or stage. We believe that great workdays are built on strong teams and collaborative problem-solving. We seek innovative thinkers who flourish in a team-oriented environment. Here, we celebrate creativity and acknowledge every success, big or small, as we strive to enhance workplace experiences.We value authenticity. Embracing diversity in backgrounds, thoughts, and ideas is essential to our success in delivering outstanding workplace experiences for our members and ourselves. At Industrious, we are dedicated to fostering an inclusive and respectful environment where individuality is cherished. Your unique contributions are what make our team powerful, and collectively, we can achieve remarkable outcomes.Industrious was honored to be named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and recognized among Forbes’ Best Startup Employers.Discover more about us at www.industriousoffice.com/careers.Role Overview:As the General Manager for our Chicago market, you will oversee the daily operations across 10 locations, managing a dedicated team of over 20 hospitality and operations professionals. You will be pivotal in setting the strategic direction of the market, ensuring excellence in customer experience, sales, and operational efficiency.

About DashMart and DoorDash DashMart, part of DoorDash, operates local fulfillment centers focused on delivering groceries, household essentials, and prepared foods directly to customers in Chicago and beyond. With several locations running 24/7, the team emphasizes speed, reliability, and quality, working together to meet customer needs at any hour. Role Overview: District Manager – Chicago This District Manager role oversees multiple DashMart facilities in the Chicago area. The position calls for an experienced operations leader who can drive performance, support teams, and ensure each site delivers on DoorDash’s service standards. What You Will Do Team Leadership: Build, coach, and retain a strong team, including Site Managers, Assistant Site Managers, Shift Leads, and Operations Associates. Set the tone for a positive and productive workplace culture. Operational Oversight: Manage daily operations across a portfolio of high-volume DashMart locations. Monitor performance metrics, identify growth opportunities, and implement strategies to achieve business goals. Ensure all processes are efficient and safe. Process Improvement: Work with cross-functional partners to roll out initiatives that improve operational efficiency and enhance the employee experience. Support market expansion by preparing sites to meet rising demand and maintain best practices. Change Management: Lead the adoption of new practices and foster a positive culture at each site. Gather feedback from team members to help shape broader organizational decisions. Customer Satisfaction: Partner with central teams to ensure every site consistently meets or exceeds customer expectations.

The League Manager at Brodie Recreation League in Chicago takes the lead in organizing and running recreational programs. This position centers on planning league activities, managing schedules, and making sure each participant enjoys a welcoming and well-run experience. What you will do Oversee day-to-day league operations and activities Coordinate schedules for games and events Maintain a positive, inclusive environment for all participants Community impact This role helps build a strong sense of community by encouraging sportsmanship and teamwork throughout the league. Your efforts will shape a supportive and energetic atmosphere for everyone involved.

About 3i Members 3i Members is an exclusive, growing community built for family offices and private investors. The platform connects high net worth individuals to share investment opportunities, insights, and networks, with a focus on alternative and off-market deal flow. Since launch, the network has helped facilitate nearly $1 billion in investments through its 700+ engaged members. Role Overview: Regional Director (Chicago) 3i Members is hiring a Regional Director to support and grow its Midwest presence. This remote, independent role is based in Chicago and centers on building relationships, driving member engagement, and expanding the 3i network in the region. Main Responsibilities Strategic Development Build strong relationships with members in the region, understanding their investment, personal, philanthropic, business, and career goals. Advocate for members and help shape the growth and direction of 3i locally. Work closely with the 3i HQ team to develop and deliver strategies for member engagement and growth in the Midwest. Member Engagement Oversee onboarding for new members, ensuring smooth integration and immediate access to 3i resources. Conduct quarterly check-ins to track members’ progress and help them reach their goals within the 3i framework. Connect members with relevant investment groups, events, masterminds, and curated introductions. Act as a liaison between members and the 3i investment team, sharing timely and relevant investment opportunities. Maintain a high-quality member experience that encourages renewals. Member Growth Drive efforts to attract new members, increasing the network’s value and reach in the Midwest.

The Brodie Recreation League is looking for an Athlete Experience Specialist based in Chicago. This position centers on supporting athletes throughout their time in the league, working to create a positive and engaging environment for participants at every skill level. Role overview This role focuses on developing and carrying out programs aimed at increasing athlete engagement and satisfaction. The Athlete Experience Specialist plays a key part in shaping the overall experience for community members, ensuring that everyone feels included and supported. What you will do Design and implement initiatives that encourage participation and enjoyment among athletes Work closely with league members to understand their needs and improve their overall experience Promote a welcoming environment for athletes of all backgrounds and abilities Location This position is based in Chicago.

Role overview nexxen is hiring an Account Manager in Chicago. This role centers on client engagement and relationship management. The focus is on building strong partnerships with customers, supporting their satisfaction, and contributing to business growth. Key responsibilities Develop and maintain relationships with clients Support customer satisfaction through regular communication Help drive business growth by identifying opportunities within accounts Location This position is based in Chicago.

Sonsoft Inc. is seeking a talented Web Experience Manager specializing in Sitecore to enhance our digital presence. In this role, you will lead the strategy, design, and implementation of engaging web experiences that drive customer interaction and satisfaction. You will collaborate with cross-functional teams to optimize content and functionality using Sitecore's powerful tools.Your expertise will help shape the future of our online platforms, ensuring they meet both user needs and business objectives. If you are passionate about digital experiences and possess a strong background in web management, we want to hear from you!

Sploot Veterinary Care is building a new standard for urgent and primary care for pets in Chicago. The team provides both routine wellness and urgent medical services, focusing on high-quality patient care and strong staff support. Collaboration is encouraged, and every team member’s input matters. Role overview The Pet Parent Experience Associate helps create a welcoming, supportive environment for pet parents and their animals. This role is the first and last point of contact during clinic visits and is central to smooth daily operations at the clinic. What you will do Greet and assist pet parents from check-in through check-out, making each visit warm and empathetic. Manage the clinic schedule to keep appointments running smoothly. Work alongside veterinarians, technicians, and other associates to support high standards of care. Handle busy periods and challenges calmly and professionally. Communicate clearly with pet parents, offering guidance and reassurance throughout their visit. Provide onsite support at multiple clinic locations, including regular weekend shifts. No overnight shifts required. Requirements Experience in a veterinary clinic or animal care setting. Strong client service skills, with a focus on delivering positive and consistent experiences. Compensation and benefits Hourly pay: $20 to $23, with advancement opportunities based on performance. 401(k) plan with company match. Medical, dental, and vision coverage with employer contributions; HSA options available. Two weeks paid time off to start, with additional PTO accrued over time. Up to 12 weeks paid parental leave for eligible employees. Discounts on pet care services. This is a full-time, onsite position based in Chicago, IL. Shifts are flexible, with weekends required but no overnight hours.