About the job
Since its inception in 2015, Mejuri has transformed the perception of fine jewelry, making it a modern expression of personal style rather than merely a traditional gift. Founded by the visionary third-generation jeweler Noura Sakkijha, Mejuri is built on the principle that fine jewelry should be a guilt-free indulgence, celebrating individual style and everyday life.
Mejuri connects with customers through various platforms, online, via our app, and in our expanding network of over 58 retail locations worldwide. Our commitment to ethical practices is reflected in our responsible sourcing, sustainable operations, and philanthropic initiatives that align with our core values and long-term vision.
The Role:
As a Retail Stylist at Mejuri, you will play a vital role in crafting an exceptional and personalized shopping experience that redefines the meaning of luxury. Acting as a trusted consultant, you will connect beautiful jewelry with meaningful experiences, ensuring that each interaction embodies Mejuri’s core values of excellence.
Our Stylists foster a welcoming atmosphere where customers feel appreciated and empowered to make informed decisions. With in-depth product knowledge, an eye for style, and a passion for storytelling, you will assist customers in finding pieces that resonate with them while also achieving key performance metrics related to sales, conversion, and customer satisfaction.
Stylists at Mejuri are dynamic, creative, and motivated. Join us in redefining luxury, one customer, one team member, and one extraordinary experience at a time.
Customer Engagement:
- STACK: Set a positive example by maintaining the quality of the in-store customer experience through effective communication, training, and adherence to Mejuri’s Steps of Selling.
- Services: Promote a positive customer experience and highlight service offerings, including piercing and engraving.
- KPIs: Monitor key performance indicators such as OPH, SPH, and NPS (targeting 85% and above).
Operations:
- Order Fulfillment: Collaborate in back-of-house operations to support in-store sales, phone sales, or BOPIS (Buy Online, Pick Up In Store), ensuring efficiency.
