About the job
Sploot Veterinary Care is building a new standard for urgent and primary care for pets in Chicago. The team provides both routine wellness and urgent medical services, focusing on high-quality patient care and strong staff support. Collaboration is encouraged, and every team member’s input matters.
Role overview
The Pet Parent Experience Associate helps create a welcoming, supportive environment for pet parents and their animals. This role is the first and last point of contact during clinic visits and is central to smooth daily operations at the clinic.
What you will do
- Greet and assist pet parents from check-in through check-out, making each visit warm and empathetic.
- Manage the clinic schedule to keep appointments running smoothly.
- Work alongside veterinarians, technicians, and other associates to support high standards of care.
- Handle busy periods and challenges calmly and professionally.
- Communicate clearly with pet parents, offering guidance and reassurance throughout their visit.
- Provide onsite support at multiple clinic locations, including regular weekend shifts. No overnight shifts required.
Requirements
- Experience in a veterinary clinic or animal care setting.
- Strong client service skills, with a focus on delivering positive and consistent experiences.
Compensation and benefits
- Hourly pay: $20 to $23, with advancement opportunities based on performance.
- 401(k) plan with company match.
- Medical, dental, and vision coverage with employer contributions; HSA options available.
- Two weeks paid time off to start, with additional PTO accrued over time.
- Up to 12 weeks paid parental leave for eligible employees.
- Discounts on pet care services.
This is a full-time, onsite position based in Chicago, IL. Shifts are flexible, with weekends required but no overnight hours.
