Manager of Customer Support Engineering

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

At Ripple, we are on a mission to revolutionize the movement of value across the globe, akin to the way information is exchanged today. It’s an ambitious endeavor, and we are already making strides. With our innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we enhance the global financial landscape, fostering greater economic equity and opportunities for individuals worldwide. Here, you’ll engage in meaningful work, develop your skills, and collaborate with a supportive team.If you are prepared to witness the impact of your contributions and unlock significant career growth, join us in creating tangible value in the real world.In 2025, Ripple expanded its capabilities significantly by acquiring GTreasury, a leader in corporate finance solutions with over 40 years of experience. This integration empowers corporations to manage, move, and optimize liquidity across both traditional and digital assets seamlessly within Ripple’s technology framework.Join us in shaping the future of corporate treasury and the infrastructure that supports the Internet of Value.THE ROLE:Global treasury relies heavily on robust connectivity. We are seeking a Lead Product Manager to spearhead the Connectivity Platform—the essential infrastructure linking Ripple Treasury with global financial networks.You will steer the comprehensive connectivity strategy across various banking channels (including our proprietary ClearConnect reporting and payments APIs), money market fund platforms (via SDK integrations), ERP ecosystems (third-party connectors and SDKs), and other vital integration points for the Office of the CFO.In light of Ripple's acquisition of GTreasury, you will be pivotal in developing the future of treasury management at the intersection of traditional finance and blockchain technology. Your contributions will guarantee reliable, scalable, and secure data exchanges that are fundamental to our treasury platform experience, facilitating efficient build-vs-integrate decisions that expedite value realization for enterprise clients through all access pathways.

Disclaimer: For the most accurate and current information about NinjaTrader job openings, including descriptions, compensation, and benefits, please visit our official job board: https://job-boards.greenhouse.io/ninjatrader. About NinjaTrader NinjaTrader develops trading platforms and provides futures brokerage services for retail traders. Since 2003, the company has focused on delivering products that help users navigate global financial markets with confidence. Today, more than 2 million traders use NinjaTrader, making it one of the top-rated futures brokerages worldwide. The team is dedicated to supporting traders at every stage, from beginners to experienced professionals. NinjaTrader continues to modernize the futures industry by building new tools, offering real-time support, and fostering a strong trading community. Location This Principal Product Manager, Core Platform role is based in Chicago or can be performed remotely.*

Join Us in Shaping the Future of Finance!At Robinhood, our mission is to democratize finance for everyone. With an estimated $124 trillion in wealth being transferred to younger generations over the next two decades, we are at the forefront of a monumental shift in financial empowerment. If you're ready to be part of this historic transition, we want to hear from you!About Our Team and Your RoleWe are assembling a top-tier team to tackle the world's most pressing financial challenges with cutting-edge technology. We seek innovative thinkers, adept problem solvers, and passionate builders eager to make a difference. Robinhood is not a place for the complacent; it’s where ambitious individuals excel in their careers. Our high-performing, dynamic team places ethics at the core of our operations, with expectations and rewards equally high.As a Senior Product Manager at Robinhood, you will lead cross-functional teams to create products that enhance our customers’ daily financial experiences. Collaborating with experts in data, design, engineering, marketing, operations, and research, you will bring ideas to fruition that will contribute to the democratization of our financial system.The Trading Platform team is responsible for some of Robinhood's most groundbreaking features, including fractional and notional trading, as well as the 24-Hour Market for select equities. You will oversee the systems that cater to our customers’ essential trading needs, including routing, reporting, order and execution management, and performance monitoring.This role is based in our offices in New York City, NY; Menlo Park, CA; and Chicago, IL, with in-person attendance required at least three days a week.At Robinhood, we believe that in-person collaboration accelerates progress and fosters innovation. Our office environment is designed to energize and fully support our high-performing teams.

Join Adyen as a Support Program Manager and play a pivotal role in enhancing our customer support initiatives. You will be responsible for developing and managing support programs that improve customer satisfaction and operational excellence. Your expertise will drive the implementation of best practices, ensuring our support teams are equipped to address customer needs effectively.In this dynamic position, you will collaborate with various stakeholders across the organization, utilizing your analytical skills to assess program performance and make data-driven decisions. We value innovation and encourage a proactive approach to solving challenges, making this an exciting opportunity for those passionate about customer service and program management.

We are seeking an experienced Application Support Manager to join our dynamic team in Chicago. In this role, you will be responsible for overseeing application support operations, ensuring that our software applications are functioning optimally, and managing a team of support professionals. Your expertise will help us maintain high service levels and enhance user satisfaction.

As a Support Learning Manager at Adyen, you will be at the forefront of enhancing our customer support experience. You will lead the development and implementation of comprehensive training programs that empower our support teams to excel in their roles. Your expertise will be pivotal in fostering a culture of continuous learning and improvement.This role is ideal for someone who is passionate about education, possesses strong leadership skills, and is eager to make a significant impact in a dynamic environment.

We are seeking a dedicated and experienced Interim Support Services Manager to lead our support services team. In this interim role, you will be responsible for overseeing the operations, ensuring the delivery of high-quality support services, and fostering an inclusive environment for both staff and clients.Your leadership will be crucial in managing resources, developing strategies to improve service delivery, and collaborating with various stakeholders to achieve organizational goals. If you are passionate about making a positive impact in the community and have a proven track record in support services management, we would love to hear from you!

Harrison Street Asset Management (HSAM) stands at the forefront of global alternative investment management, specializing in real estate, infrastructure, and credit strategies across North America and Europe. With headquarters in Chicago, Toronto, and London, along with additional offices spanning North America, Europe, Asia, and the Middle East, HSAM manages over $108 billion in assets on behalf of institutional investors and registered investment advisors worldwide. Founded on a legacy of innovation, HSAM has been a pioneer in alternative real estate and mid-market infrastructure investments. Our global team of over 520 seasoned professionals is dedicated to delivering long-term value through deep sector expertise and forward-thinking strategies. In this role, reporting to the Head of Technology Infrastructure and Support Operations, the Support Manager will oversee Harrison Street's user environment. You will be responsible for managing daily support operations, ensuring efficient service delivery, enhancing customer satisfaction, and driving continuous improvement of our systems and processes. As a Support Manager, you will provide senior-level mentorship to Desktop Support personnel and engage directly with internal customers as needed. Additionally, you will collaborate with members of the Business Technology Group and third-party vendors to implement and test new systems and services, while also updating established processes and procedures.

About Jet Support Services, Inc. (JSSI)Since its inception in 1989, Jet Support Services, Inc. (JSSI) has emerged as the premier independent provider of hourly cost maintenance programs tailored for business aviation. Headquartered in Chicago, JSSI offers extensive coverage for engines, airframes, and auxiliary power units (APUs) across a diverse range of over 300 aircraft makes and models. Our mission is to assist owners and operators in stabilizing their maintenance budgets, maximizing aircraft availability, and safeguarding asset value throughout the ownership lifecycle. JSSI has curated a suite of complementary business lines aimed at simplifying the complex economic and technical aspects of business aviation. This includes our dedicated Maintenance teams, the innovative Traxxall maintenance tracking software, comprehensive Parts & Engines solutions, Conklin aircraft cost and performance data, and tailored Aviation Capital asset-based financing solutions. Collectively, these offerings empower owners, operators, and maintenance providers with integrated tools that encompass ownership, maintenance planning, execution, and financial management. With over 6,500 aircraft under our support through various programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insights to provide customized solutions and support models that align with the interests of every client, irrespective of aircraft platform. JSSI is proudly supported by leading institutional investors including GTCR, Genstar Capital, and Blackstone. Discover more at jetsupport.com. Position Overview:We are on the lookout for a dynamic and experienced Director of Product – Salesforce & Enterprise Platforms to spearhead senior product leadership across our Salesforce ecosystem and its closely integrated platforms, including AvSight and other enterprise systems. In this pivotal role, you will be accountable for defining the product vision, establishing the roadmap, and driving execution for Salesforce as a foundational enterprise platform. You will lead and mentor a talented team of Product Managers, Business Analysts, and Systems Administrators.This is a strategic and high-impact senior position tailored for a seasoned product leader who can effectively balance daily operational excellence with transformative platform strategies. The Director will play an integral role in stabilizing and optimizing our current Salesforce environment while leading the charge towards innovation.

Join our dynamic team at Jobs for Humanity as a Platform Developer! We are on a mission to create inclusive job opportunities for everyone. In this role, you will leverage your expertise in software development to design and implement scalable platforms that empower diverse communities. If you are passionate about technology and making a difference, we want to hear from you!

Join Harrison Street Asset Management (HSAM), a premier global alternative investment management firm specializing in real estate, infrastructure, and credit strategies across North America and Europe. With headquarters in Chicago, Toronto, and London, and offices spanning North America, Europe, Asia, and the Middle East, HSAM manages over $108 billion in assets for institutional investors and registered investment advisors worldwide.At HSAM, we foster a culture of innovation and are pioneers in alternative real estate and mid-market infrastructure. Our dedicated global team of more than 520 professionals strives to deliver long-term value through profound sector knowledge and progressive strategies.As a Senior Associate in the Systems and Platforms Engineering team, you will report directly to the Systems and Platforms Manager within the Business Technology Group (BTG). Your key responsibilities will include the day-to-day administration, reliability, and continuous enhancement of our on-premises and cloud-based systems, services, and platforms. Collaborating with the Help Desk, Cyber Security, application owners, and third-party vendors, you will ensure operational stability, robust security, and scalable solutions. Additionally, you will play a pivotal role in the adoption and operationalization of AI-enabled tools and services, ensuring they are implemented securely and align with business objectives.

Company OverviewZoro.com stands as a premier eCommerce platform, providing an impressive inventory of nearly 12 million tools, parts, and supplies tailored for our business clientele. Established in 2011, we have revolutionized the B2B industry with a B2C-like experience and remain pioneers in digital innovation, merging technology with distribution. With rapid growth that has propelled us to over $1 billion in annual revenue, we are just beginning our journey!Position Overview:The Foundational Engineering team is dedicated to empowering engineering groups to develop, deploy, and manage software with safety and efficiency. This is achieved through the creation of shared platforms, automation, and best practices that mitigate friction, control risk, and enhance productivity beyond mere headcount. Zoro’s engineering squads are responsible for their cloud infrastructure, and the Foundational Engineering team supports them in doing so effectively.As the Director of Platform Engineering, you will steer and implement the technical strategy for our core platform infrastructure and services. Leveraging your extensive engineering knowledge, you will guide significant architectural decisions that align with our corporate strategy, ensuring our platforms are robust, scalable, secure, operable, and rigorously tested, all while maintaining a strong compliance posture.This role reports to the Senior Director of Foundational Engineering and requires a hybrid work model, necessitating at least two days per week in our Chicago office.

Discover OktaOkta is recognized as the leading identity management solution, empowering individuals to securely access technology anytime, anywhere, across any device or application. Our versatile products, namely the Okta Platform and Auth0 Platform, ensure secure access, robust authentication, and streamlined automation, placing identity at the forefront of business security and growth.At Okta, we embrace diverse perspectives and experiences. We're not searching for someone who fits a specific mold – we value lifelong learners and those who can enhance our team with their unique insights.Join us in creating a world where identity is truly yours.Are you driven by the challenge of solving intricate data problems and wish to make a significant impact? Do you want to collaborate with a dynamic team of cloud engineers and architects? If so, we want to meet you!The Auth0 platform handles over 100 million logins daily for customers worldwide, and our growth trajectory is remarkable! The Data Platform team is responsible for building and managing essential data services that underpin this platform, ensuring scalability, reliability, efficiency, and operational excellence. As the Senior Manager for this team, you'll collaborate with engineers across the organization, influence the platform roadmap, and create foundational infrastructure that will support Auth0's growth for years to come.If you thrive in nurturing high-performing teams and excel in cross-organizational collaboration, you will find this role to be a perfect match!Your Responsibilities...Lead and cultivate an inclusive, diverse agile software development team focused on delivering value while possessing deep expertise in distributed systems, cloud infrastructure, and site reliability engineering.Foster a culture of discovery, learning, and experimentation within a geo-distributed team through continuous coaching and mentoring.Work closely with architects and engineers to design highly scalable, robust, and extendable services using modern and proven technologies such as Go, Node.js, Kubernetes, Docker, AWS, and Azure.Build and manage data streaming teams utilizing an event-driven architecture and Kafka.Collaborate with product management and engineering leadership to define a platform roadmap that drives the next generation of identity products. Lead the planning, execution, and delivery of data platform services.Implement process improvements that enhance operational excellence and drive efficiency during a significant growth period.

As a Client Partner at ThoughtWorks, you will play a crucial role in driving our software and platform initiatives forward. Your strategic vision and ability to foster strong client relationships will help us deliver innovative solutions that align with our clients' business goals. You will work closely with cross-functional teams to ensure the successful delivery of projects while identifying opportunities for growth and collaboration.

As the Automated Litigation Support Lab Manager at CGS Federal, you will harness your extensive industry knowledge and diverse experience across various operating systems and coding languages. In this pivotal role, you will oversee the delivery of lab data processing services, ensuring that all incoming productions are compliant with the relevant ESI specifications. Your expertise will guide case attorneys through any deficiencies identified in the submissions.At CGS Federal, we unite motivated and skilled professionals to tackle the most complex challenges faced by the government using innovative technology. We are seeking enthusiastic candidates ready to contribute to government innovation, embrace collaboration, and anticipate the needs of others. Our supportive environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Serve as the lead manager for lab data processing services.- Ensure timely and accurate task completion while developing and implementing processing strategies for electronic files in line with ESI specifications.- Collaborate with attorneys and support staff on ESI best practices, and participate in teleconferences with co-counsel, client agencies, and opposing counsel as needed.- Keep clients informed about lab activities, including deadlines, technical challenges, and resource availability.- Provide webhosting support for unsupported cases managed by the lab.- Manage a team of eDiscovery professionals, handling scheduling, requirements assessments, work assignments, progress reporting, and quality control.- Advise attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM), particularly: Data Collection, Processing, Hosting, Review, Analytics, and Production.

Join protocol-cares as a Business Development and Operations Support Manager, where you will play a pivotal role in driving growth and optimizing operational processes. We seek a dynamic professional who can lead strategic initiatives and enhance the effectiveness of our business development efforts. You will collaborate closely with various teams to identify opportunities, develop strategies, and implement solutions that align with our organizational goals.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery

The Senior Platform Engineer I role at NinjaTrader centers on building and maintaining the core systems that power the company's trading platform and brokerage services. This position is open to candidates in Chicago or those seeking a remote arrangement. Role overview This engineer will work on solutions that support both experienced traders and those new to trading. The focus is on reliability, scalability, and performance, ensuring the platform meets the needs of a growing community of users. What you will do Develop and improve backend systems that drive NinjaTrader’s trading platform Collaborate with team members to introduce new tools and features for users Contribute to a platform trusted by over 2 million users worldwide Requirements Experience in platform or backend engineering Ability to work from Chicago or remotely For the most accurate and current details on this position, including job description, compensation, and benefits, please visit the official NinjaTrader job board: https://job-boards.greenhouse.io/ninjatrader.

About League Established in 2014, League stands as the premier platform for healthcare consumer experience (CX), driven by advanced artificial intelligence (AI). With a reach exceeding 63 million individuals globally, we excel in offering unparalleled personalization within the industry. Our partnerships with payers, providers, and consumer health allies leverage League’s platform to deliver high-engagement healthcare solutions that demonstrably enhance health outcomes. To date, League has successfully raised over $285 million in venture capital, enabling us to power the digital experiences for some of healthcare’s most esteemed brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.Position Summary:As the Director of Platform Sales at League, you will join us at a pivotal moment in our expansion. With 63 million people already engaged on our platform and substantial investment backing, now is an opportune time to become part of League’s transformative journey. We collaborate with prominent healthcare entities such as Highmark Health, Telus, and Manulife, having established our product-market fit. You will play a vital role in enhancing pipeline conversion through innovative pricing and packaging strategies. This is a once-in-a-lifetime opportunity to contribute to an extraordinary growth narrative, positively impacting individuals’ health and happiness! In this capacity, you will be an essential member of our growth team, tasked with scaling our business across key sectors, including healthcare providers, payers, pharmacy retailers, and digital health innovators. You will lead complex, enterprise-level business development and sales initiatives with prospective League clients, with the chance to define and design customer partnerships that drive the digital transformation of their consumer, member, or patient experience.